Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11160593December 10, 2018
POWER TRAIN
CAR IS HAVING TURBO PROBLEMS. NOTHING WRONG WITH THE CAR, BUT IT SHOWS A TURBO UNDERBOOST DEFECT. SAYS ONLINE IT IS COMMON AMONGST CHEVY CRUZES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160614December 10, 2018
ENGINE
TAKATA RECALL. THE PROBLEM IS OUR WATER PUMP. THE CAR ONLY HAS 63,000 MILES ON IT. WE HAD IT FIXED BY A MECHANIC BUT CAN STILL SMELL ANTIFREEZE THE SAME SMELL WHEN THE WATER PUMP WENT OUT AND CHECK ENGINE LIGHT CAME BACK ON. HOPEFULLY YOU PEOPLE CAN FIGURE THIS OUT OR IF THERE ARE MORE COMPLAINTS ABOUT THIS PROBLEM BECAUSE IT COST US A LOT OF MONEY AND HAD TO CANCEL APPOINTMENTS BECAUSE OF IT. THE CAR WAS BEING DRIVEN BY MY WIFE ON THE HIGHWAY WHEN SHE NOTICED SHE DIDN'T HAVE ANY HEAT PULLED INTO A DRIVEWAY AND SAW LOTS OF FLUID AROUND THE ENGINE WITH A STRONG SMELL OF ANTIFREEZE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11157175December 9, 2018
VISIBILITY/WIPER
ON 12-7-2018, I STARTED MY CAR FOR THE DAY. TURNED ON THE WIPERS. THEN WENT TO TURN THEM ON AGAIN TO RINSE THE RAIN OFF AND THE DRIVER SIDE BLADE WAS LIFELESS. HAD TO HAVE TRANSMISSION REPLACED. TOTALLY UNACCEPTABLE I'VE SEEN OTHER COMPLAINTS ONLINE AND I THINK THERE SHOULD BE A RECALL BECAUSE IT IS A SERIOUS SAFETY HAZARD TO NOT HAVE THE DRIVER SIDE WIPER BLADE OPERATIONAL. THE CAR WAS STATIONARY. BUT IT WAS A RAINY DAY AND I HAD TO DRIVE TO WORK WITH NO WIPERS. BY THE GRACE OF GOD MY WORK IS LITERALLY THREE MINUTES FROM HOME. AND MY SON IS A MECHANIC AT A CHEVY DEALERSHIP SO I WAS ABLE TO HAVE THE PROBLEM FIXED IN A FEW DAYS. BUT I'M SURE THERE ARE QUITE A FEW PEOPLE WHO ARE NOT SO LUCKY THAT ARE STUCK WITH THIS PROBLEM. I LOOKED IT UP ONLINE AND SAW A 25 COMPLAINTS OTHER THAN MINE AND IT HAPPENED TO THEM WHILE THEIR CAR WAS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11157017December 8, 2018
UNKNOWN OR OTHER
DRIVING THRU MOUNTAINS UP HILL AND A SNAP SOUND AND NO POWER JUST A LOT OF RACKETING THE CAR HAD NO POWER NO GEAR CONNECTION NOTHING JUST REVED.. SOUNDED LIKE RIGHT FRONT AXLE SNAPPED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156705December 7, 2018
ENGINE
I WAS LEAVING WORK ON 11-30-18 @ 5P.M. STARTED DRIVING DOWN LA HARPE BLVD, LIKE I DO EVERYDAY AFTER WORK. IT WAS RAINING THAT AFTERNOON WHEN I WAS LEAVING WORK. I WENT THROUGH A SMALL PUDDLE OF WATER AND MY CAR COMPLETELY SHUTDOWN AND WOULD NOT GO ANYWHERE. I HAD IT TOWED TO CRAIN CHEVROLET WHERE THE VEHICLE WAS BOUGHT. THE GM CERTIFIED MECHANIC CALLED US HALF AN HOUR AFTER THEY OPENED SATURDAY MORNING AND SAID THAT THE ENGINE WAS SEIZED AND THE ONLY WAY HE FOUND THAT OUT WAS JUST STARTING THE VEHICLE UP WITHOUT LOOKING @ THE VEHICLE FIRST. MY HUSBAND AND I WENT UP THERE SATURDAY AFTERNOON JUST TO ASK IF WE COULD TAKE A PEEK AT IT NONE OF THE VEHICLE WAS TAKEN APART AND HE WAS WRONG ON THREE DIFFERENT THINGS HE TOLD ME AND I WAS ABLE TO PROVE HIM WRONG ON THE SPOT HE JUST CHANGED TOPIC AND LOOK THE OTHER WAY I JUST THINK THERE'S SOMETHING FISHY GOING ON HERE. I BELIEVE IF THE PROPER DIAGNOSTICS WOULD HAVE BEEN DONE ON THE VEHICLE BEFORE HE JUST STARTED UP THE PROBLEM MAY HAVE BEEN FIXED BUT WITH GM CERTIFIED MACANIC JUST STARTING UP MY VEHICLE COULD HAVE FORCED EVEN MORE WATER INTO THE ENGINE AND PRETTY MUCH MADE IT DO WHAT IT DID. WE MADE A CLAIM ON DECEMBER 1ST WITH FARM BUREAU & MADE A CLAIM WITH THE GM SENIOR ADVISOR ON THE SAME DATE. THE INSURANCE ADJUSTER JUST PRETTY MUCH WENT OUT THERE AND TOLD HIM TO JUST TEAR THE VEHICLE APART AND FIND OUT WHAT'S WRONG WITH IT DIDN'T ASK IF THAT'S WHAT WE WANT IT DONE OR NOT AND NOW ALL THE SUDDEN IT'S ALL TAKEN APART AND TOTALED OUT WE'RE STUCK WITH THE DEPRECIATION VALUE AND DEDUCTABLE AND NO VEHICLE. SENIOR ADVISOR FROM GM JUST GOT BACK TO US TODAY ON THE DEC. 4TH, DALEESA WAS SUPPOSED TO GET IN CONTACT WITH THE DEALERSHIP (CRAIN) AND FIGURE OUT WHAT WAS REALLY GOING ON WITH MY VEHICLE, INSTEAD DALEESA NEGLECTED TO CONTACT ME OR MY HUSBAND. THERE WAS DIFFERENTLY SOME NEGLIGENT ACTION ON CRAIN'S SIDE AND GM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156743December 7, 2018
ENGINE
WHILE DRIVING I NOTICED MY VEHICLE WASN'T GIVING OUT MUCH HEAT, I WAS FREEZING AND I EVEN LET MY CAR HEAT UP BEFORE LEAVING. SOON A WARNING LIGHT CAME ON SAYING "AC OFF DUE TO HIGH ENGINE TEMP" IT WAS THEN I LOOKED AND NOTICED MY TEMPERATURE GAGE AND REALIZED MY CAR WAS OVERHEATING. I GOT IT HOME SHUT IT OFF AND THE FAN WAS STILL GOING. SO I STARTED MY CAR AGAIN, LOOKED AT THE GAGES TO SEE THAT EVERYTHING WAS NORMAL. I PROCEEDED TO TURN MY CAR BACK OFF AND THIS TIME THE FANS TURNED OFF. DOING SOME RESEARCH AND FOUND THAT THERE ARE MANY CASES IN WHICH THIS IS HAPPENING WITH OTHER 2015 MODELS AND ALSO WITHIN 2014 BACK TO 2012. HOPING THIS IS AN ISSUE CHEVY CAN MAKE RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156362December 5, 2018
UNKNOWN OR OTHER
BURNING SMELL FROM ENGINE. BACK IN MAY 2016 I STARTED SMELLING THIS BURNING SMELL AFTER YOU DROVE THE CAR FOR 20 MINS. I BRING IT UP TO THE DEALER EVERY TIME I HAVE TO TAKE THE CAR IN. THEY CAN NEVER FIND THE SOURCE. THEY THOUGHT A OIL PAN LEAK WAS IT. THAT WAS FIXED AND THE SMELL STILL IS THERE. THEY CLAIMED TO FIND AN OIL LEAK ANOTHER TIME AND FIXED. THEN IT WAS A TRANSMISSION LEAK, WHICH WAS FIXED AND STILL THE SMELL. THERE IS NEVER FLUID UNDER THE CAR. I HAVE THE SMELL NOTED EVERY TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155862December 4, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 35 MPH, THE ENGINE SHOOK AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO HEARD AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO EVERYBODY RIDES AUTO SALES (4200 RIVERS AVE, NORTH CHARLESTON, SC, (843) 203-8888) WHERE IT WAS DIAGNOSED THAT THE TURBO NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155971December 4, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
2016 CHEVY CRUZE LTZ FAULTY BATTERY NEGATIVE CABLE CAUSING BATTERY CORROSION, WHILE DRIVING CAR HAS POWER STEERING ERRORS (LOSS OF STABLE STEERING CAPABILITIES), TRACTION SYSTEM ERRORS, REDUCED VEHICLE POWER, PROBLEMS WITH CRUISE CONTROL (SPEEDS UP BY ITSELF). CONTACTED GM AND INFORMED THEM OF THIS ISSUE. THEY DENIED COVERAGE, DESPITE HAVING IDENTIFIED THE SAME SAFETY ISSUES WITH THE 2011-2015 MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156049December 4, 2018
ELECTRICAL SYSTEM, ENGINE
I WAS SITTING STATIONARY IN TRAFFIC WHEN THE LIGHT CHANGED TO GREEN. I PREPARED TO MOVE, THE AUTO STOP KICKED OFF AND SHUT MY CAR DOWN. NOTHING WAS ON BUT ALL THE LIGHTS ON THE DASHBOARD. I HAD TO SHIFT INTO PARK AND RESTART MY CAR. THIS WAS THE FIRST TIME THIS HAS HAPPENED AND IT ALMOST CAUSED AN ACCIDENT SINCE THE CAR BEHIND ME WAS NOT AWARE THAT MY CAR HAD JUST CUT OFF. NOW MY CAR MAKES A JERK WHENEVER I ACCELERATE OR COME TO A COMPLETE STOP. PLEASE LOOK INTO THIS BECAUSE THIS IS A TRUE SAFETY HAZARD AND WILL EVENTUALLY CAUSE AN ACCIDENT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155750December 3, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHEN THE VEHICLE WAS STARTED, THE BATTERY FAILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE BATTERY WAS REPLACED. AFTERWARDS, THE INSTRUMENT PANEL ILLUMINATED WITHOUT ANY INDICATORS DISPLAYED AND THE GEAR DID NOT SHIFT. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 62,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155388December 1, 2018
VISIBILITY/WIPER, UNKNOWN OR OTHER
WHEN DRIVING MY CAR NEVER ENDS UP HEATING UP, THIS MAKES ME CHOOSE BETWEEN BEING ABLE TO SEE OR BEING ABLE TO BE WARM. THIS IS A MAJOR PROBLEM LIVING IN WISCONSIN AND I AM NOT ABLE TO HEAT MY CAR UP IN THE WINTER. THE ONLY WAY THAT A LITTLE HEAT WILL COME OUT IS IF I'VE ALREADY DROVE 5+ MILES AND I KEEP MY CAR ABOVE 3500 RPMS. THIS IS NOT ACCEPTABLE AND MAKES IT A MAJOR SAFETY HAZARD TO DRIVE IN THE WINTER. IT WILL DO THIS WHEN STATIONARY, IN MOTION AND WHENEVER. THIS CAR DOES NOT HEAT UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155180November 30, 2018
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING 35 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO O'CONNER AUTO PARK (199 RIVERSIDE DR, AUGUSTA, ME 04330. 207-622-3191) AND REPAIRED PER AN UNKNOWN NHTSA CAMPAIGN NUMBER. THE CONTACT STATED THAT THE RECALL REPAIR FAILED TO REMEDY THE FAILURE AS THE CHECK ENGINE WARNING INDICATOR REMAINED ILLUMINATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 63,931. *TT CONSUMER RECEIVED A RECALL FOR CATALYTIC CONVERTER FAILURE. CHECK ENGINE LIGHT CAME BACK ON SOON AFTER. EMISSIONS IS UNDER WARRANTY FOR 150,000 MILES OR UNTIL 2029 WHICH COME FIRST. UPDATED *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155182November 30, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND COMPLETELY SHUT OFF. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO GLENDORA CHEVROLET (1959 AUTO CENTRE DR, GLENDORA, CA 91740, (909) 474-7364) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 56,655.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155238November 30, 2018
ENGINE
THE CHEVROLET CRUZE'S WATER COOLANT OUTLET HAS CRACKED THREE TIMES NOW. THIS IS A PLASTIC PIECE THAT CRACKS UNDER HEAT AND LEAKS RADIATOR FLUID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155286November 30, 2018
POWER TRAIN
AFTER SEVERAL TRIPS TO DEALER FOR COOLANT ISSUES, CAR WAS FINE FOR AWHILE. NOTICED LOW COOLANT YET AGAIN, FILLED IT AND 2 WEEKS LATER DURING OIL CHANGE WAS INFORMED THAT I HAD NO COOLANT. 3 DAYS LATER TRANSMISSION FAILED WHILE DRIVING ON THE FREEWAY DURING RUSH HOUR TRAFFIC, I WAS ABLE FORTUNATELY, TO PULL IT OVER TO THE SHOULDER AND HAD IT TOWED. VERY DANGEROUS SITUATION! 120.000 MILES AND NO PRIOR INDICATION OF ANY ISSUES. JUST CONTACTED CHEVROLET TO SEE IF ANY ASSISTANCE IS AVAILABLE. THIS CAR HAS BEEN GREAT EXCEPT FOR THE COOLANT ISSUES....UNTIL THIS! THE CAR IS NO LONGER DRIVEABLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154581November 28, 2018
POWER TRAIN
60,000 MILES THE TRANSMISSION LINES STARTED LEAKING,AT 61,000 MILES A HEAD GASKET WENT OUT.IT WAS IN MY DRIVEWAY WHEN I NOTICED EVERYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154606November 28, 2018
SERVICE BRAKES
AS I WAS BACKING OUT I PLACED MY FOOT ON THE GAS AS I GOT READY TO BREAK I PLACED MY FOOT ON THE BRAKE, BUT THAT'S WHEN MY FOOT SLIPPED OFF THE PEDAL AND BACKED INTO THE PERSON BEHIND ME.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11154190November 27, 2018
POWER TRAIN
2012 CHEVROLET CRUZE LS WITH 51,000 MILES. EVENT OCCURRED NOV. 25, 2018. WITHOUT PRIOR SYMPTOMS, THE CAR BEGAN TO JERK WHILE DRIVING FORWARD AT CITY SPEEDS. MADE IT TO DESTINATION A SHORT DISTANCE AWAY. CHECK ENGINE LIGHT CAME ON. ATTEMPTED TO MOVE CAR, AND THE REVERSE GEAR WOULD NOT ENGAGE. DROVE (LIMPED) THE CAR IN D TO A LOCAL AUTOZONE TO HAVE THE TROUBLE CODE READ. P0700 TCM ISSUE. STILL NO REVERSE. UPON LEAVING, NOSED OUT ON BUSY 5 LANE THOROUGHFARE AND THE CAR NO LONGER WOULD GO FORWARD AS THE TRANSMISSION HAD DISENGAGED. COULD HAVE BEEN DISASTROUS IF THIS OCCURRED IN THE MIDDLE OF THE BUSY ROAD. PUSHED THE CAR BACK TO THE AUTOZONE LOT. NOV 26, 2018 CALLED GM AND OPENED A CASE BUT WAS TOLD THERE ARE NO RECALLS AND WE ARE OUT OF WARRANTY, MUST HAVE A CERTIFIED GM SHOP ASSESS THE ISSUE AT OUR COST. NOV 27, 2018 TOWED TO LOCAL GM DEALER WHERE CAR WAS PURCHASED FOR EVALUATION. COMPLAINT:THIS CAR IS OUT OF WARRANTY ON TIME ONLY. IT HAS A SEALED TRANNY AND THE FIRST RECOMMENDED FLUID CHANGE IS 97,500 MILES. OBVIOUSLY DRIVEN CAREFULLY AND DAILY WITHOUT NEGLECT FOR ONLY 51,000 MILES. SHOULD NOT HAVE MAJOR UN-WARRANTIED TRANSMISSION ISSUES. RESEARCHED THIS CONDITION ON FORUMS ETC. THERE ARE ENOUGH INSTANCES WITH VERY SIMILAR OR SAME SYMPTOMS THAT GM KNOWS OF THIS AND SHOULD MAKE IT GOOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154244November 27, 2018
ELECTRICAL SYSTEM
THE CAR SHUTS OFF WILL NOT START AFTER A PERIOD OF TIME IT WILL START AGAIN ALL INSTRUMENTS LIGHTS ECT GO WACKY ENGINE LIGHT COMES ON REVERSE LIGHTS ARE ON WHEN IN PARK CAR WILL SHAKE THAN SHUT OFF .VERY DANGEROUS AT RED LIGHTS OR STOP SIGNS .I SEE THERE ARE A LOT OF SAME COMPLAINTS BUT GM REFUSES TO DO ANYTHING ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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