Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11170978January 19, 2019
ENGINE
THE INTAKE MANIFOLD DESIGN ON THE TURBO ENGINES ARE FAULTY AND FAIL EVERY 40,000 MILES OR SO. GM IS AWARE OF THIS ISSUE AND YET THERE IS NO ATTEMPT TO REDESIGN THE INTAKE MANIFOLD. THE CHECK VALVE IN THE INTAKE MANIFOLD IS WHAT FAILS TO WORK. THE CHECK VALVE STOPS SEALING AND EVENTUALLY DISAPPEARS CAUSING A LEAK. THERE IS EVEN A BULLETIN DESCRIBING THE ISSUE BUT YET NO FIX BY GM. WHAT DOES IT TAKE TO FORCE GM TO FIX THEIR FAULTY DESIGNED PRODUCT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170665January 17, 2019
ELECTRONIC STABILITY CONTROL (ESC)
I WAS LEAVING WORK, ONTO A BUSY STREET AND THE HEADLIGHTS FLICKERED, THE CHECK ENGINE ICON APPEARED ON THE DASH, ALONG WITH ENGINE POWER IS REDUCED, SERVICE TRACTION CONTROL & SERVICE STABILI TRAK. MY CAR SLOWED DOWN TO ABOUT 5 MILES AND I WAS ALMOST HIT. I REVERSED BACK INTO MY COMPANY'S LOT. SOMEONE SCANNED MY CAR AND THE CODE WAS FOR P2135. DOING RESEARCH, I FOUND IT WAS A PREVIOUS RECALL FOR THIS ISSUE BUT CAN'T FIND ANY NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170289January 16, 2019
ENGINE, POWER TRAIN
COULD PUSH THE GAS PEDAL TO THE FLOOR AND IT WON'T ACCELERATE. PRESSING THE GAS WITH NORMAL PRESSURE MAKES THE RPM'S INCREASE VERY QUICKLY AND THE CAR EITHER WON'T ACCELERATE OR WILL ACCELERATE VERY SLOWLY. THE ENGINE LIGHT WAS ON PREVIOUSLY FOR TWO DAYS AND THEN SHUT OFF AND HASN'T COME BACK ON YET. I THINK IT IS THE TURBO. UNKNOWN CAUSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170394January 16, 2019
POWER TRAIN
THE OIL HOUSING UNIT IS LEAKING CAUSING OIL TO LEAK INTO THE ENGINE AND BURN POTENTIALLY CAUSING A FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170083January 15, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, WHEELS
WHILE DRIVING ON HIGHWAY A MESSAGE SAYING REDUCED ENGINE POWER CAME ON AND VEHICLE WOULD NOT ACCELERATE. ALSO THE SERVICE TRACTION CONTROL LIGHT CAME ON WITH IT AND SERVICE STABILITRAK CAME ON AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166192January 10, 2019
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
MARCH 2016. PROBLEM: CAR NOT ACCELERATING CORRECTLY, DIAGNOSIS: ACCELERATOR PEDAL POSITION SENSOR BROKEN MARCH 2018. PROBLEM: CAR OVERHEATING AND LOSING POWER OVER 40MPH, DIAGNOSIS: COOLANT HOSE BREAK MAY 2018. CAR OVERHEATING AND LOSING POWER OVER 40MPH, DIAGNOSIS: TRANSMISSION COOLER LINE BREAK JUNE 2018: PROBLEM: SPEDOMETER STARTED MALFUNCTIONING AND CAR BEGAN SPUTTERING ON HIGHWAY AT 65MPH, DIAGNOSIS: TRANSMISSION COMPUTER (INPUT AND OUTPUT SENSOR) FRIED JANUARY 2019. PROBLEM: COOLING DRAINING EXTREMELY FAST AND CAR MAKING GURGLING NOISE (AT ALL SPEEDS), DIAGNOSIS: WATER PUMP BREAK, THERMOSTAT BREAK, SERPENTINE BELT AND 5. JANUARY 2019: PROBLEM: OIL LEAK, DIAGNOSIS: TIMING COVER GASKET NEED REPLACEMENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166373January 10, 2019
STEERING, UNKNOWN OR OTHER
I HAVE A 2014 CHEVY CRUZE LS, 115,000 MILES AND PROPERLY MAINTENANCED. AFTER HITTING 100,000 MILES THE VEHICLE SEEMS TO BE COMPLETELY FALLING APART. RECENTLY HAD TO REPLACE THE OIL COOLING SYSTEM DUE TO IT BEING CRACKED. AFTER THAT WAS FIXED MY CHECK ENGINE LIGHT CAME ON. COME TO FIND OUT THE ENTIRE INTAKE MANIFOLD NOW NEEDS TO BE REPLACED. AFTER THAT ISSUE IS RESOLVED, MY STEERING WHEEL IS NOW STICKING DEAD CENTER WITH A LACK OF MOVEMENT WITH TURNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166402January 10, 2019
UNKNOWN OR OTHER
THE KEY FOB HOLDING THE KEY IN THE IGNITION BROKE, LEAVING THE KEY IN THE IGNITION, UNABLE TO TURN OFF OR TURN ON THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165107January 8, 2019
POWER TRAIN
FROM THE TIME I BOUGHT THIS VEHICLE (OFF LEASE) THE TRANSMISSION NEVER FELT RIGHT. THE CAR WOULD JERK FROM GEAR TO GEAR AND THE RPMS WOULD SKY ROCKET. I EXPRESSED THIS CONCERN MULTIPLE TIMES WITH THE DEALERSHIP I BOUGHT THE CAR FROM AND THEY ASSURED ME EVERYTHING WAS OKAY AND THAT IT WAS JUST THE TYPE OF TRANSMISSION. AFTER JUST GETTING MY CAR OUT OF THE SHOP FOR A SEPARATE ISSUE THE CRUZE LEFT ME ON THE SIDE OF A VERY BUSY HIGHWAY THAT IS NOTORIOUS FOR ACCIDENTS. AS I TRIED TO SPEED UP THE RPMS WOULD ONCE AGAIN SKY ROCKET BUT THE CAR WOULD NOT ACCELERATE. AFTER ABOUT A MINUTE OF THIS HAPPENING I PULLED OVER TO THE SIDE OF THE ROAD. AFTER PUTTING THE CAR IN PARK I SAT FOR A MOMENT. WHEN TRYING TO DRIVE THE CAR JUST WOULD NOT MOVE. I TRIED FORWARD AND REVERSE AND NEITHER WORKED. SO THERE I SAT WITH CAR WHIZZING BY ME WITH A CAR THAT DID NOT WORK. AFTER TOWING THE CAR TO THE SHOP HE GAVE ME THE GUT WRENCHING NEW THAT MY 7 YEAR OLD CAR'S TRANSMISSION IS SHOT. I NOW HAVE A $4,000 REPAIR WHICH I CANNOT AFFORD. OH AND THE KICKER IS I OWE $8,000 STILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165933January 8, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, EXTERIOR LIGHTING
CAR WAS LIKE NEW FOR A FEW MONTHS, DRIVEN TO AND FROM ORLANDO MAYBE 4 TIMES, BUT MOSTLY USE IT FOR WORK TO TAKE MY DAUGHTER TO SCHOOL THEN IT STARTED THE CHECK ENGINE LIGHT BEING ON, THEN SHORTLY, CAR STARTED JERKING WHILE PARKED, OR ON BRAKE, AND THE "CHECK STABILI TRACK CONTROL" LIGHT COMES ON, AND THEN WOULD JUST TURN OFF. I WOULD START SMELLING A VERY STRONG BURNT SMELL BUT NO OIL WAS FALLING TO THE FLOOR, BUT ONCE I STOPPED DRIVING THERE WOULD'VE SMOKE EVERYWHERE. WAS TOLD THERE IS A VACUUM LEAK COMING FROM PCV WHICH IS BUILT IN VALVE COVER...HAVE HAD VALVE COVER CHANGED 3 TIMES IN 3 WEEKS AND EACH TIME, IT LOOKED LIKE SOMEONE DIED UNDER MY HOOD AND BLED OIL! AM TOLD THAT THERE IS TOO MUCH PRESSURE COMING IN AND SO CAUSES OIL TO FIND A WAY OUT AND LEAKS IT SPILLS IT SLASHES, AND IT'S A MYSTERY! ALSO, THERE IS ANOTHER LEAK THAT ALL OF A SUDDEN STRATED FROM THE SIDE OF THE ENGINE! WHEN DOING MY RESEARCH, THERE ARE SOOOOOO MANY PEOPLE WITH THE SAME PROBLEMS! THIS NEEDS TO BE SOME SORT OF RECALL. PLEASE HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165031January 7, 2019
UNKNOWN OR OTHER
WHEN STARTING MY VEHICLE THIS MORNING MY CHECK ENGINE LIGHT WAS ON AND MY CAR WAS SPUTTERING WHENOT SITTING AT A LIGHT OR IDLING. WENT TO REPAIR SHOP FOR DUAGNOSIS. CAME UP WITH SEVERAL CODES. P0171- SYSTEM 2 LEAN BANK 1. SECOND CODE P0106 MANIFOLD ABSOLUTE ORESSURE/BAROMETER SENSOR, P0131 02 CIRCUIT LOW VOLTAGE BE S1. P1101 INTAKE AIR FLOW SYSTEM PERFORMANCE LOW. TCS ON. I NEED TO KNOW IF THIS COVERED BY THE VEHICLE WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164843January 7, 2019
ENGINE
I TOOK IT TO FIRESTONE FOR AN INSPECTION BECAUSE I WAS HAVING ISSUES WITH MY CAR AND WAS TOLD THAT I HAD A FAULTY CYLINDER HEAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164984January 7, 2019
POWER TRAIN, STEERING, UNKNOWN OR OTHER
FOR SOME REASON WHEN I DRIVE MY CAR IT STARTS SHAKING SOMETIMES IT HAPPENS WHEN I START DRIVING OR WHEN I BRAKE I TRIED TO FIND THE PROBLEM AND IT LOOKS THAT IT IS THE DRIVE SHAFT. I THOUGH THAT IT IS SOMETHING THAT ONLY HAPPENED TO ME BUT I FOUND OUT THAT THERE ARE MORE CARS INVOLVED IN THAT BUT MY CHEVY CRUZE 2013 LOOKS LIKE IT IS NOT NOT ONE OF THOSE. WHAT CAN I DO ABOUT IT ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165315January 5, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHEN THE VEHICLE COMES TO A STOP THE HEADLIGHTS START TO GLITCH, THE RADIO GOES OFF AND A WARNING FOR THE STABILITRAK COMES ON AS WELL AS A POWER STEERING WARNING. ONCE THE CAR COMES TO A STOP INTERMITTENTLY IT WILL GO COMPLETELY DEAD AND THE NEGATIVE BATTERY CABLE IF TAPPED ON WILL CAUSE THE VEHICLE TO COME BACK ON WITH NO ISSUE. BATTERY HAS BEEN REPLACED AS NEW BUT ISSUE STILL OCCURS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165342January 5, 2019
ELECTRICAL SYSTEM
ON 11-6-18 AT 33,960 MI WHILE DRIVING ON CITY STREET A LOUD POP SOUND UNDER THE DASH, INSTRUMENT PANEL AND ALL ELECTRICAL WENT OUT (DASH, RADIO, ETC) THEN ALL WARNING LIGHTS CAM ON AS IF CAR HAD JUST BEEN TURNED ON, ALL DISPLAY CAME BACK NORMAL AFTER SEVERAL SECONDS BUT CHECK ENGINE LIGHT STAYED ON. DEALER FOUND CODE P16F3 AND REPLACED ECM. THREE WEEKS LATER (11-23-18 AT 34,960 MI) SAME THING HAPPENED WHILE DRIVING BUT NO POP SOUND AND NO CHECK ENGINE LIGHT AFTERWARD. DEALER FOUND NO CODES BUT INDICATED A TECH BULL DATED OCT 5, 18 (PIC 63333C) INDICTING GM WORKING ON FIX. 5 WEEKS LATER (12-26-18 AT 35,970) SAME THING OCCURRED AGIN BUT THIS TIME, UNLIKE PREVIOUS TWO TIMES, WAS DRIVING AT HIGHWAY SPEED IN DARK AND HEADLIGHTS ALSO WERE AFFECTED (HEADLIGHTS WENT OUT THEN CAME BACK ON). IMMEDIATELY DROVE TO NEAREST DEALER (DIFFERENT THAN ORIGINAL DEALER) AND THEY ALSO SUGGESTED CALLING GM CONSUMER LINE TO ENTER A TICKET FOR SAFETY. DEALER HAD VEHICLE NEARLY 2 WEEKS BUT COULD NOT FIND ANY CODES OR ISSUES AND SAID GM TECH CALLED AND SAID RETURN CAR TO OWNER AS THERE ARE NO ISSUES. CONSULTED A LOCAL MECHANIC (FORMER GM) AND DISCUSSED WITH SERVICE MGR AT DEALER ABOUT A POSSIBLE GROUND PROBLEM THAT WOULD IMPACT COMPUTERS W/O CAUSING CODES. AT IMPASSE AS DEALER REFUSES TO ACKNOWLEDGE THERE IS A PROBLEM. SCARED TO DRIVE VEHICLE AT NIGHT FOR FEAR OF ACCIDENT. DO NOT KNOW OF HEADLIGHTS WERE AFFECTED FIRST TWO TIMES BECAUSE OF DAYLIGHT CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165288January 4, 2019
ENGINE
MY CRUZE IS LEAKING OIL FROM THE OIL PUMP COOLER. I TOOK IT TO MY MECHANIC SHOP AMD HAD IT DIAGNOSED. HE SAID THERE IS A NATIONWIDE BACKORDER FOR THE PART. HE FINALLY FOUND ONE BUT HE HAS TO DRIVE OVER AN HOUR AWAY TO GET IT. THEY HAVE ANOTHER CRUZE IN THE SHOP WITH THE SAME ISSUE. I AM JUST WONDERING WHY THERE ISNT A RECALL IF THE PART IS ON BACK ORDER NATIONWIDE? MY CAR HAS APPROXIMATELY 125,000 MILES ON IT AND I JUST PURCHASED IT A MONTH AGO. I KNEW THERE WAS AN OIL LEAK SOMEWHERE WHEN THERE WAS A FRESH PUDDLE OF OIL IN MY DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164709January 3, 2019
UNKNOWN OR OTHER
WHEN I START THE VEHICLE AND DRIVING IT FREQUENTLY GIVES OFF AN ANTIFREEZE SMELL FROM THE INTERIOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165659January 3, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
CONTINUING ILLUMINATION OF THE "CHECK ENGINE" LIGHT. TIED TO EMISSION SUSPECT MALFUNCTION CODES. HAS BEEN SERVICE FOR THIS PROBLEM AT LEAST FIVE TIMES. REPLACED FUEL INDUCTION SYSTEM, TURBO, FUEL INDUCTION SOLENOID AND OTHER COMPONENTS. STILL NO RESOLUTION. PROBLEM IS MADE KNOWN BY ILLUMINATION OF "CHECK ENGINE" LIGHT WHILE THE CAR IS RUNNING. NO AFTER MARKET PARTS, APPROX 48,000 MILES. THE DEALER SERVICE DEPARTMENT CANNOT SEEM TO CORRECT THE PROBLEM AFTER MULTIPLE TRIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164511January 2, 2019
VISIBILITY/WIPER
WHILE DRIVING DURING A STORM DRIVER SIDE WINDSHIELD WIPER STOPPED WORKING. COULD NOT SEE AT ALL WHILE DRIVING VEHICLE ON HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164164December 31, 2018
VISIBILITY/WIPER
MY PASSENGER SIDE WINDSHIELD WIPER STOPPED WORKING.I WAS TRYING TO MAKE IT A FEW DAYS UNTIL I COULD AFFORD TO FIX MY PASSENGER WIPER AND MY DRIVER SIDE STOPPED WORKING ON MY WAY TO WORK ON THE HIGHWAY WHILE I WAS IN MOTION. WHEN THIS HAPPENED I HAD TO HANG MY HEAD OUT THE WINDOW TO SEE WHERE I WAS DRIVING UNTIL I COULD GET TO A SAFE LOCATION TO PULL OVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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