Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#10863364May 5, 2016
AIR BAGS
TL* THE CONTACT OWNED A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE CONTACT ATTEMPTED TO AVOID A CRASH WITH ANOTHER DRIVING VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO A MAIL BOX. BOTH FRONTAL AIR BAGS DEPLOYED BUT DEFLATED. THE DRIVER SUSTAINED BACK, LEG SHOULDER, HEAD AND LEG INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TOWED AND WAS DEEMED DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 94,000. UPDATED 06/29/16*LJ
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10863156May 4, 2016
UNKNOWN OR OTHER
2013 CEVY CRUZE RECEIVING "SERVICE SIDE DETECTION SYSTEM" MESSAGE WHEN TAKEN TO DEALERSHIP WAS INFORMED THAT DUE TO FAULTY MODULE DESIGN WATER GETS INTO MODULE ANS SIDE DETECTION SYSTEM WILL NO LONGER WORKED DUE TO THE FACT CAR WAS JUST OUT OF WARRANTY WAS QUOTED $700+ TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862773May 3, 2016
VEHICLE SPEED CONTROL
CAR DOESN'T SWITCH GEARS. WHILE DRIVING THE CAR WILL NOT CHANGE INTO ITS CORRECT GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862889May 3, 2016
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, FUEL/PROPULSION SYSTEM
DRIVING MY CAR AT ABOUT 25MPH STARTED TO HEAR A RATTLE IN IT. WHEN WENT TO ACCELERATE THE CAR STARTED TO SMOKE AND HAD NO POWER. WHEN IDLING YOU COULD HEAR THE MOTOR "WORK" AND IT HAD A JUMP IN IT. ONLY HAS 50,000 MILES AND HAS NEVER BEEN DRIVEN HARD. OF COURSE IT'S OUT OF WARRANTY NOW AND I HAVE NO CLUE WHY IT WOULDN'T ACCELERATE AND STARTED SMOKING. THE ENGINE LIGHT CAME ON AND WAS STILL ON WHEN I LEFT MY CAR SITTING ON THE SIDE OF THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862181April 29, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH AND WHILE COMING INTO A TURN, THE VEHICLE STALLED. THE CONTACT ALSO STATED, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861639April 27, 2016
STRUCTURE:BODY
THE INTERIOR CROME OVERLAYS OF THE DOOR HANDLES AT THE SEAM OVERLAY IS PEELING BACK ACUSING A SHARP AND A CUTTING HAZARD. EVERYTIME YOUOPEN THE DOOR IT POSES A THREAT TO GET CUT DEEPLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861761April 27, 2016
TIRES
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE EQUIPPED WITH GOODYEAR ASSURANCE TIRES, SIZE P215/55R17. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE TIRE WAS SEPARATING FROM THE RIM AND LEAKING AIR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIRE NEEDED TO BE REPLACED. THE TIRE WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND VEHICLE FAILURE MILEAGE WERE UNKNOWN. THE APPROXIMATE TIRE FAILURE MILEAGE WAS 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861792April 27, 2016
WHEELS
MY TIRES KEPT SPLITTING AS IF MY TIRES WERE BEING CUT. KEPT HAVING PROBLEMS WITH TIRES HAVING CUTS/SPLITS. I KEPT GETTING TIRES BALANCED THINKING TIRES WERE OFF BALANCED OR NEEDED ROTATING BUT PROBLEM CONTINUED. TIRES WOULD GO DOWN AFTER BEING DRIVEN AND THEN PARKED. HAPPENED MORE THAN ONCE. I HAD TO CHANGE ORIGINAL TIRES TO STOP THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861449April 26, 2016
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHEN APPLYING THE ACCELERATOR OR BRAKE PEDALS, THERE WAS NOT ENOUGH CLEARANCE BETWEEN THE TWO WHICH CAUSED THE PEDALS TO BE DEPRESSED ERRONEOUSLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THERE WAS NO SAFETY CONCERN AND NO SOLUTION PERTAINING TO THE FAILURE. THE CONTACT WAS UNABLE TO DETERMINE A REPAIR REMEDY TO PREVENT THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861841April 26, 2016
TRACTION CONTROL SYSTEM
NTSB: 2011 CHEVROLET CRUZE: CONSUMER STATED THE CAR GOES FROM NORMAL DRIVING SPEED, AND IT WILL IMMEDIATELY DROP TO 2-5 MPH WITH A MESSAGE STATING "LOW ENGINE MODE, SERICE STABILITRACK" SEE 10839439 *SS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861156April 25, 2016
UNKNOWN OR OTHER
MY A/C CONDENSER WAS HIT BY A ROCK AND THE DEALER SAID IT'S NOT COVERED UNDER WARRANTY. BUT I KNOW THERE IS A TSB #10461 ABOUT THE A/C CONDENSER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861008April 22, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE HAD DIFFICULTY ACCELERATING AND THE RPMS INCREASED. LATER, WHEN THE CONTACT ATTEMPTED TO REVERSE THE VEHICLE, IT FAILED TO MOVE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V273000 (POWER TRAIN). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. UPDATED 07/22/16*LJ THE CONSUMER STATED THE VEHICLE WOULD NOT REACH HIGHWAY SPEED. UPDATED 07/28/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846514April 19, 2016
POWER TRAIN
2014 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO FRONT AXLE RIGHT HALF SHAFT FRACTURE RECALL REPLACEMENT PARTS ISSUE. *SMD THE CONSUMER RECEIVED THE RECALL NOTICE IN MAY 2014. HOWEVER, THE AXLE WASN'T REPLACED UNTIL AUGUST 2014. THE CONSUMER STATED THE DEALER SHOULDN'T HAVE ALLOWED HER TO CONTINUE TO DRIVE THE VEHICLE. ON OCTOBER 16, 2014 ANOTHER DEALER FOUND THE RIGHT FRONT AXLE OUTER CV BOO LEAKING, THROWING GREASE ON THE RIGHT FRONT BRAKE. CAUSING THE BRAKE TO BECOME CONTAMINATED AND DIFFICULT TO GRAB. THE RIGHT FRONT AXLE SHAFT ASSEMBLY AND FRONT BRAKE PADS WERE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860314April 19, 2016
ENGINE
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 25 MPH,THE VEHICLE SLOWED DOWN AND DID NOT ACCELERATE. WHEN THE CONTACT ATTEMPTED TO BACK OUT OF THE GARAGE, THE VEHICLE WOULD NOT MOVE OCCASIONALLY. AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE FAILURE WAS NOT DIAGNOSED AND THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860062April 18, 2016
SERVICE BRAKES
THE VEHICLE HAS NO OPEN RECALLS, AND THE RECALL ADDRESSING THE BRAKE PRESSURE, (MICRO SWITCH PROBLEM) HAS BEEN COMPLETED. ON OCCASIONS INCLUDING THIS MORNING, WHEN THE VEHICLE SITS OVERNIGHT, THERE SEEMS TO BE A LOSS OF BRAKE PRESSURE, THAT IS YOU CAN PRESS THE BRAKE PEDAL ALL THE WAY DOWN WITH SIGNIFICANT PRESSURE, AND THE VEHICLE BARELY STOPS. I FIRST NOTICED IT BACKING OUT OF THE DRIVEWAY, AND COMING TO THE FIRST STOP SIGN AT THE END OF OUR SIDE STREET. ONCE THE VEHICLE HAS BEEN RUNNING FOR A SHORT PERIOD OF TIME, AND AFTER AT LEAST ONE ATTEMPTED STOP, THE PRESSURE GOES TO NORMAL. NOW THAT I AM AWARE OF THE POTENTIAL OF THIS HAPPENING, I NOTICED EVEN WITH THE CAR IS STATIONARY BEFORE BACKING OUT, THE BRAKE PRESSURE IS LOW. RESEARCHING THE PROBLEM IT SEEMS LIKE I AM NOT THE ONLY ONE HAVING THIS EXPERIENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10859890April 16, 2016
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
I WAS STARTING TO CROSS A BUSY INTERSECTION WHEN THE ENGINE LOSS POWER LIGHT AND STABILITY CONTROL LIGHT CAME ON. CAR WOULD NOT GO OVER 5 MILES AN HOUR. JUST ABOUT 90 DAYS AGO IT WAS AT THE CHEVY DEALERSHIP FOR SAME PROBLEM WHERE THE THROTTLE BODY AND ALL SENSORS WERE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10859831April 15, 2016
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING 30 MPH DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE SPUTTERED AND STALLED, AND THE SERVICE ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CAM COVER NEEDED TO BE REPLACED AND THE FUEL TRIM NEEDED TO BE RESET. THE REPAIRS WERE PERFORMED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED AGAIN TO THE DEALER. THE CONTACT STATED THAT THE STABILITRAC WARNING LIGHT REMAINED ILLUMINATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855405April 14, 2016
UNKNOWN OR OTHER
I HAVE CHEVY CRUZ DEISEL 2014 IT BEEN TO DEALER 4 TIMES FOR SENSOR THE DEALER TELL ME IT SENSOR FROM EXHAUST SENSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854841April 11, 2016
ENGINE, UNKNOWN OR OTHER
DROVE ABOUT 45 MILES AND PARKED VEHICLE. NOTICED ENGINE FAN RUNNING HARD, SHUT OFF VEHICLE AND WENT INTO STORE. RETURNED TO VEHICLE TWENTY MINUTES LATER TURNED ON CAR, FAN STILL RUNNING HARD. PUSHED ONSTAR BUTTON TO GET DIAGNOSTIC CHECK. ENGINE ERROR CODE FOUND, ADVISED TO TAKE TO DEALER TO INVESTIGATE. STARTED VEHICLE ABOUT TEN MINUTES INTO DRIVE, COULD SMELL COOLANT FROM ENGINE AND VEHICLE SLOWED AND CHIMES CAME ON WITH DASH READING: ENGINE OVERHEATED STOP CAR AND TURN OFF ENGINE. HAD TOWED TO DEALER, THEY SAY A PORT IS CRACKED IN CYLINDER HEAD AND COOLANT LEAKING. WILL COST $500 TO FIX. VEHICLE HAS 59,000 MILES. ALSO ENGINE MAKES POPPING NOISES AFTER RUNNING ON HIGHWAY AND COME TO A COMPLETE STOP. SITTING AT LIGHT OR STOP SIGN AND IT POPS FOUR OR FIVE TIMES. DON'T HEAR IT WHEN I'M DRIVING. THESE CARS ARE LEMONS, GM NEEDS TO RECALL THEM AND GIVE US OUR MONEY BACK!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854678April 10, 2016
WHEELS
THE OUTER RIM OF THE WHEEL BROKE OFF FROM THE INNER 'STAR' OF THE WHEEL LEAVING THE INNER PART OF THE RIM AND THE LUG NUTS ATTACHED TO THE CAR. THE TIRE AND OUTER RIM DETACHED FROM THE CAR CAUSING DAMAGE TO THE CAR'S BODY. THE CAR FELL TO THE PAVEMENT WHEN THE OUTER RIM BROKE AWAY CAUSING BODY DAMAGE TO THE FRONT END OF THE CAR. THIS OCCURRED AROUND 7:30PM ON 2/29/2016. THE PAVEMENT WAS DRY, CLEAR AND FREE OF DEBRIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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