Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#10871959June 1, 2016
SERVICE BRAKES, ENGINE, POWER TRAIN
ON APRIL 21 2015, RIGHT REAR BRAKE WAS SQUEALING TOOK TO DEALERSHIP AND THEY CLEANED AND ADJUSTED REAR BRAKES. CAR HAD 21804 MILES AT THE TIME. ON MAY 10, 2016 TOOK CAR BACK TO THE DEALERSHIP HAD 559990 MILES THE CAR STARTED TO OVER HEAT. THE WATER PUMP WAS LEAKING AND THEY REPLACED THE PUMP. BACK TO THE DEALERSHIP ON MAY 31, 2016 57300 MILES CHECK ENGINE LIGHT WAS ON AND CAR HAD A MISS. IT HAD A LEADING VALVE COVER AND INTAKE MANIFOLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871417May 30, 2016
FUEL/PROPULSION SYSTEM
FUEL LINE CONNECTION LEAKS GASOLINE UNDER RIGHT REAR OF CAR EVERY TIME IGNITION KEY IS TURNED ON AND WILL CONTINUE TO LEAK WHEN CAR IS BEING DRIVEN. FAILURE CAN OCCUR FOR NO REASON AT ANY TIME. THE LOCATION OF THE CONNECTOR IS HIGHLY SUSCEPTABLE TO BEING DAMAGED AS IT IS UNPROTECTED AND EXPOSED EXTENDING UNDER THE VEHICLE. THIS IS A KNOWN PROBLEM AND NO GM RECALL HAS BEEN ISSUED AND IS A POSSIBLE FIRE HAZZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870900May 25, 2016
SERVICE BRAKES
BRAKE PEDAL BECOMES DIFFICULT OR IMPOSSIBLE TO COMPRESS RESULTING IN DIFFICULTY BRINGING THE VEHICLE TO A COMPLETE STOP. SEEMS TO OCCUR AT LOW SPEEDS. THERE HAVE BEEN 4-5 OCCURRENCES IN THE LAST 3-4 MONTHS. BRINGING VEHICLE TO DEALER FOR EVALUATION. CAR HAS 45000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870498May 24, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. THE CONTACT STATED THAT WHEN DRIVING, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE HAD OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870696May 24, 2016
SEAT BELTS
DROVE TO MY AUNTS HOUSE AND UNBUCKLED MY SEAT BELT. WENT INSIDE FOR A BRIEF SECOND WHILE CAR WAS RUNNING. GOT BACK INTO MY CAR AND TRIED TO PUT MY SEAT BELT ON AND IT WOULD NOT LATCH. TRIED VARIOUS TIMES. WHEN I RETURNED HOME I TRIED IT AGAIN AND IT LATCHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870450May 23, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
LATELY I'VE BEEN NOTICING THE TOUCH SCREEN RADIO TO FLICKER AND COMPLETELY LOSE POWER. I FIGURE IT WAS JUST A GLITCH WITH THE ALL THE TECHNOLOGY THAT THIS CAR HAS. WELL, THE SERVICE ANTITHEFT DETERRENT SYSTEM CONTINUES TO COME ON, BUT GOES AWAY. CAR IS FINE. LAST SATURDAY MY CAR WOULDN'T START UNTIL THE 3RD TRY. THE CAR COMPLETELY SHUT OFF, ABSOLUTELY NO POWER, KEY WOULDN'T COME OUT OF THE IGNITION. AFTER 15 MINUTES IT STARTED, THE RADIO FLICKER. ON MY WAY TO WORK, THE RADIO KEPT CUTTING OUT THEN AS I WAS SLOWING DOWN TO TURN, MY STEERING AND BRAKES GAVE OUT, NEARLY CAUSING A HUGE COLLISION! THIS SEEMS TO BE A VERY COMMON THING WITH THE 2013 CRUZE LT. CHEVY NEEDS TO DO SOMETHING! I DO NOT FEEL SAFE IN THIS CAR ANYMORE! NO ONE SEEMS TO KNOW THE PROBLEM? IT'S LIFE OR DEATH HERE, I TRAVEL A LOT FOR WORK AND GET ON BUSY HIGHWAYS. HOW MANY INJURIES OR DEATHS DO YOU NEED TO CORRECT THIS MAJOR PROBLEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870276May 23, 2016
STEERING
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF STEERING WHILE DRIVING 20 MPH. THE SERVICE POWER STEERING WARNING INDICATOR ILLUMINATED. THE FAILURE OCCURRED THREE TIMES. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V442000 (STEERING); HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870217May 22, 2016
STRUCTURE:BODY
THIS CHEV CRUZ RAMMED MY HONDA 2010 CIVIC AT 40+MPH IN THE RIGHT REAR QUARTER PANEL. THE CIVIC WAS TURNING LEFT INTO THE INTERSECTION AND WAS TRAVELING AT APPROXIMATELY 10 MPH. THE CIVIC DEPLOYED 4 AIRBAGS AND DEEMED A TOTAL LOSS WHILE THE CRUZ DID NOT DEPLOY AN AIRBAG AND HAD SLIGHT DAMAGE TO THE FRONT. I DON'T UNDERSTAND THIS AND HAVE INCLUDED PICTURES AND WOULD LIKE YOUR INVESTIGATION AND OPINION IF THE 2013 CRUZ'S AIRBAG IS DEFECTIVE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10870158May 21, 2016
AIR BAGS
LOCAL CHEVY SERVICE CENTER TOLD ME THIS MORNING THAT THERE ARE NO CURRENT RECALLS ON OUR CAR, HOWEVER THE AUTOMATED PHONES AT CENTRAL CUSTOMER SERVICE SAID THERE WAS AN OPEN ISSUE AND TO CALL BACK DURING NORMAL BUSINESS HOURS. THIS WAS A CINCINNATI CITY INTERSECTION ACCIDENT BOTH CARS IN MOTION AT 20-30 MPH TRAVELING AT 90 DEGREES TO EACH OTHER. OUR 2014 SILVER CHEVY CRUZE WAS STRUCK ON DRIVER'S SIDE LEFT FRONT QUARTER PANEL (ENGINE COMPARTMENT) HARD ENOUGH TO SNAP THE LEFT FRONT AXEL AND SPIN THE CAR AROUND. WAITING TO HEAR FROM INSURANCE ADJUSTOR WHETHER OUR CAR IS TOTALED. ZERO AIRBAGS DEPLOYED IN OUR CHEVY CRUZE! SON WHO WAS DRIVING HAS BRUISES TO BOTH KNEES, LEFT SHOULDER, AND A KNOT ON THE LEFT SIDE OF HIS HEAD. THE OTHER CHEVY CRUZE HAD FRONT END DAMAGE AND ALL AIRBAGS DEPLOYED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10870086May 20, 2016
VISIBILITY/WIPER
DRIVING ON THE INTERSTATE AFTER WORK DURING A RAINSTORM. WIPERS WERE OPERATING NORMALLY THE FIRST FEW MINUTES, AND SUDDENLY THE DRIVER SIDE WIPER FAILED. VISIBILITY WAS EXTREMELY DIMINISHED AND CREATED A SEVERE SAFETY HAZARD, AS I WAS IN MOTION, TRAVELING AT 65MPH AND IN HEAVY TRAFFIC CONDITIONS. I MANAGED TO MANEUVER MY CAR OFF TO THE SHOULDER WHERE I HAD TO REMAIN FOR SOME TIME UNTIL THE RAINSTORM PASSED; ONLY THEN WAS I ABLE TO CONTINUE DRIVING. I BELIEVE THIS IS AN EXTREME SAFETY HAZARD AND NEEDS TO BE PROPERLY ADDRESSED FOR RECALL, AS IT SEEMS MANY OTHER CHEVROLET CRUZE DRIVERS/OWNERS HAVE EXPERIENCED THE SAME TYPE OF SITUATION INVOLVING FAILING WIPER ARM FUNCTIONING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865859May 19, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE THE VEHICLE WAS PARKED, THE KEY TURNED, THE RADIO WORKED, AND THE GEAR SHIFTER INDICATOR MOVED UP AND DOWN THE SCALE. THE CHECK ENGINE WARNING INDICATOR ALSO ILLUMINATED. THE VEHICLE FAILED TO START. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE PRINDEL SHIFT LEVELER WAS NOT REFLECTING THE POSITION OF THE GEAR SHIFTER. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865631May 18, 2016
VISIBILITY/WIPER
WHILE DRIVING IN THE RAIN AT CRUISING SPEED ON THE HIGHWAY, MY DRIVER'S SIDE WINDSHIELD WIPER (TRANSMISSION LINKAGE) SEPARATED AT ONE OF THE BALL/CUP JOINTS CAUSING MY WIPER TO UNCONTROLLABLY FLY BACK AND CONTACT MY DRIVER'S SIDE WINDOW. LEAVING ME WITHOUT AN OPERABLE WIPER SYSTEM AND SAFE TRANSPORTATION TO WORK. THIS IS THE SECOND SUCH FAILURE ON THIS VEHICLE AS THE SAME ISSUE WAS REPAIRED APPROXIMATELY A YEAR AGO. OBVIOUSLY, A SAFETY CONCERN DEPENDING ON THE DRIVING AND WEATHER CONDITIONS AT THE TIME OF FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865681May 18, 2016
STEERING
STEERING SEEMS TO GET STUCK IN STRAIGHT LINE HIGHWAY DRIVING AND WHEN TRYING TO TURN TO GO WITH CURVE OF THE ROAD YOU FEEL RESISTANCE AND THEN SUDDENLY GOES WAY MAKING YOU SWERVE FROM MIDDLE OF LANE TO OUTSIDE OF LANE SCARRING NOT ONLY YOU BUT OTHER DRIVERS AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865352May 17, 2016
POWER TRAIN
MY 2013 CHEVY CRUZE ALMOST GOT ME IN A REALLY BAD ACCIDENT. IT STARTED WHEN DRIVING ABOUT 20 MPH (TRANSMISSION IS IN D) THE CAR STARTED TO LOOSE POWER FELT LIKE ITS STALLING, RPM DROPPED THEN SUDDENLY STARTED GOING INTO REVERSE WHILE THE TRANSMISSION IS STILL ON D I ALMOST HIT THE CAR BEHIND ME. I STEPPED ON MY BREAKS AND I PUT THE TRANSMISSION IN PARK BUT THE CAR SURGED FORWARD IN WHICH I ALMOST HIT THE CAR IN FRONT OF ME. I'VE TAKEN THIS CAR SEVERAL TIMES TO THE DEALERSHIP FOR TRANSMISSION SHIFTING PROBLEMS BUT I FELT THAT IT WAS NOT COMPLETELY FIXED. THE DEALER ALWAYS TELLS ME THAT THERES NOTHING WRONG WITH THE CAR. BUT NOW THAT I'VE ALMOST HIT 2 CARS YESTERDAY WITHOUT ANY REASON, I FEEL THAT THE CAR IS COMPLETELY UNSAFE TO DRIVE AND MY WIFE EVEN TOLD ME THAT SHE WILL NEVER DRIVE THIS CAR AGAIN. IT'S JUST SAD TO BE HAVING THIS MANY PROBLEMS ON A CAR WITH LESS THAN 50K MILESYESTERDAY MY 2013 CHEVY CRUZE ALMOST GOT ME IN A REALLY BAD ACCIDENT. IT STARTED WHEN DRIVING ABOUT 20 MPH (TRANSMISSION IS IN D) THEN THE CAR STARTED TO LOOSE POWER FELT LIKE ITS STALLING THE RPM DROPPED THEN SUDDENLY STARTED GOING INTO REVERSE WHILE THE TRANSMISSION IS STILL ON D I ALMOST HIT THE CAR BEHIND ME. SO I STEPPED ON MY BREAKS THEN TRY TO SWITCH GEARS ALL OF A SUDDEN THE CAR STARTED TO GO FORWARD EVEN THOUGH THE CAR IS IN PARK IN WHICH THIS TIME I ALMOST HIT THE CAR IN FRONT OF ME. I'VE TAKEN THIS CAR SEVERAL TIMES TO THE DEALERSHIP FOR TRANSMISSION SHIFTING PROBLEMS BUT I FELT THAT IT WAS NOT COMPLETELY FIXED. THE DEALER ALWAYS TELLS ME THAT THERES NOTHING WRONG WITH THE CAR. BUT NOW THAT I'VE ALMOST HIT 2 CARS YESTERDAY WITHOUT ANY REASON, I FEEL THAT THE CAR IS COMPLETELY UNSAFE TO DRIVE AND MY WIFE EVEN TOLD ME THAT SHE WILL NEVER DRIVE THIS CAR AGAIN. IT'S JUST SAD TO BE HAVING THIS MANY PROBLEMS ON A CAR WITH LESS THAN 50K MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864569May 12, 2016
ENGINE, STEERING, UNKNOWN OR OTHER
SINCE OWNING MY NEW 2015 CRUZE I HAVE HAD SEVERAL CONCERNS WHICH HAVE NOT BEEN ADDRESSED OF FIXED BY THE TECHNICIANS THE LIST IS: WHILE TRAVELING DOWN THE ROAD MY RADIO SYSTEM HAS BLACKED OUT; SHUT OFF AND RESTARTED ITSELF; IT HAPPENS EVERY OTHER TIME I AM IN THE CAR, SOMETIME IT HAPPENS SEVERAL TIME ON A LONG DRIVE. I HAVE ALSO EXPERIENCE DRIFTING OF THE CAR WHEN TRAVELING DOWN THE HIGHWAY; WHEN I CORRECT THE DRIFT THE STEERING WHEEL IS STIFF AND CAUSES AN OVER CORRECTION PULLING ME THE OTHER DIRECTION. THE BIGGEST CONCERN I HAVE EXPERIENCE LATELY IS THE LOUD HIGH PITCHED NOISE COMING FROM UNDER THE HOOD; THIS OCCURS AFTER I HAVE PARKED THE CAR AND REMOVED THE KEY; ONE TIME I COULD HEAR THE COOLANT LINES GURGLING. VERY SCARY NOT KNOWING WHAT IS GOING ON UNDER THERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864581May 12, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING 10 MPH, THE STABILITRAC WARNING LIGHT ILLUMINATED, THE POWER STEERING FAILED, AND THE INSTRUMENT PANEL AND RADIO LOST POWER. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED THREE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864332May 11, 2016
ENGINE
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING AT AN UNKNOWN SPEED, THE CHECK ENGINE WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE PCV AIR CHARGE BYPASS TUBE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. AFTER THE REPAIRS, THE VEHICLE BEGAN TO INCREASE IN RPMS WHILE IDLING ROUGHLY. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THERE WAS A VACUUM LEAK AND THE DIAPHRAGM AND VALVE COVER ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 38,064.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864343May 11, 2016
EXTERIOR LIGHTING
I PURCHASED A NEW 2016 CHEVY CRUZE LIMITED FROM FAIRWAY CHEVROLET ON 4/2/16. AT THE TIME OF PURCHASE I WAS NOT AWARE THAT IT HAD A CENTER HIGH MOUNTED STOP LIGHT FLASHING DEVICE ON IT[THE DEALER CALLED IT A "RED ALERT SYSTEM". I STATED TO DEALERSHIP PERSONNEL THAT PER DOT LAWS THAT I BELIEVE SUCH A DEVICE IS NOT LEGAL. THEY STATED THAT IT WAS LEGAL .I REMOVED THE DEVICE MYSELF AS THEY WERE TO BUSY TO DO IT WITHOUT A LENGTHY DELAY.CAN YOU PLEASE LOOK INTO THIS ISSUE? THE DEALER SERVICE PERSONNEL STATED THAT THEY INSTALL THESE ON ALL THERE NEW VEHICLES AND IF ITS NOT LEGAL PER DOT LAWS THEN I HOPE YOU CAN AND WILL RECTIFY THIS ISSUE. MY NAME IS [XXX] PHONE #[XXX] AND MY EMAIL IS [XXX]. PLEASE LET ME KNOW WHAT YOU CAN DO ABOUT THIS ISSUE IF ANYTHING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863731May 7, 2016
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
CAR'S ENGINE STOPPED RUNNING UNEXPECTEDLY DUE TO BLOWN FUEL PUMP FUSE WHILE TRAVELING AT 30 M.P.H IN CLEAR WEATHER, DURING THE DAY, ON PAVED DOWNTOWN ORLANDO STREET. WHEN ENGINE DIED, LOST POWER STEERING AND POWER BREAKS, VERY DIFFICULT TO CONTROL AND ALMOST GOT INTO AN ACCIDENT. DEALER DIAGNOSED THE ISSUE AS A COIL PACK PROBLEM AND REPLACED THE COIL PACK AT A COST OF $534.00. I AM NOT SURE HOW THE COIL PACK THAT HOLDS THE SPARK PLUGS WOULD CAUSE THE FUEL PUMP FUSE TO BLOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863618May 6, 2016
ELECTRONIC STABILITY CONTROL (ESC)
I WAS STRANDED FOR 4 HOURS IN THE RAIN WITH MY GROCERIES LOCKED IN MY TRUNK AT WAL-MART WHEN I TRIED TO START MY CHEVY CRUZ THE STABLI TRACK LIGHT CAME ON MY STEERING WHEEL LOCK AND MY KEYS WAS ALSO LOCK ON THE IGNITION ON MAY 3 2016
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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