CAN-AM Ryker Complaints (2021)

35 consumer complaints on file.

#11611323August 28, 2024
STEERING, SUSPENSION
When making left turns, the Ryker suddenly would ‘skip’ on the right hand side, as though it was lagging behind any time above about 35mph. This caused a safety concern because to keep with the speed of the road, the Ryker would begin to slip out of a turn and be unstable. No warning lights, brought to mechanic and they stated this was a common problem, enough that BRP has issued a service bulletin and they saw five with this problem in two weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587669May 8, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Can-Am Ryker. The contact received notification of NHTSA Campaign Number: 23V855000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while trying to start the motorcycle, the motorcycle failed to start. The motorcycle remained at the residence. The motorcycle was not repaired. The failure mileage was approximately 3,300. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582638April 12, 2024
FUEL SYSTEM, GASOLINE
See attached document for complaint, Dear Administrator: I am sending this letter in reference to my 2021 Ryker. I received the letter this week about the recall, and I've been trying all week to get it taken care of. I reached out to the deal Big Number 1 located at 505 Cobb St Birmingham AL 35209 about this recall. This is the second recall that I have had since I purchased my bike. The last recall was no problem. I called the dealer, they set up the tow, completed the recall and I drove it back home. This time, I was told that I would have to pay for a tow. I called BRP and was told that the dealer could invoice them for the tow but Jeff at the dealer called and they told him that they would not. My warranty just expired but I have insurance and roadside assistance. From my understanding and what is written in the letter I received; this recall should not be of any cost to me. Currently, I am being told that I will have to pay for my bike to be towed. I am sending this email to get assistance with this. Since I received the letter, I have not been able to ride my bike. Big Number 1 is the dealer I bought it from there's not many locations in Birmingham. I need some assistance in getting my bike to the dealer to have this recall done. Could someone please give me a call to discuss what can be done? Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562470December 28, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
While driving the brake pedal stays stuck causing the brake lights to be illuminated while driving, and causing the motorcycle to activate the ABS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562469December 28, 2023
SERVICE BRAKES, EXTERIOR LIGHTING, ELECTRICAL SYSTEM
Brake light stays due to brake pedal stays stuck.. on while driving causing the motorcycle to be activate the ABS Also handlebar tends to become loose
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551666October 24, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, STEERING
ALL recalls and updates (including the NHTSA steering rebuild kit, and the fender kit) have been performed on this vehicle, yet it has a persistent issue. The vehicle stability system engages with zero warning and at any speed and road condition. This immediately restricts the RPM to 5200 maximum, or approximately 57mph on a flat, 54 on an incline, 60 on a downhill. I have nearly lost my life due to it kicking in: -on the onramp to the highway with 80mph traffic behind me and having to immediately dodge and weave to the shoulder -in a sloping turn and the sudden change in vehicle performance nearly threw me off the bike at 50mph This condition cannot be reset without specialized software and hardware that is cost prohibitive to purchase as a consumer. It has also kicked in -just driving home on a straightaway, at 45mph -after making a legal, slow u turn -in my neighborhood access road at 30mph There are no lemon laws for motorcycles in Florida. The dealership has changed every component of the electrical system possible and has performed extensive service. It has sat for nearly half a year collectively at the shop waiting on parts or for service to be performed, and this is the largest powersports dealer in my area. They are out of solutions, and I'm stuck with an unsafe, unpredictable machine that I refuse to curse someone else with. Attached is most recent service bill with detailed work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546122September 22, 2023
SUSPENSION, STEERING, WHEELS
Front end wobble at 45+ miles an hour. The front end is not stable. The bike pulls left and right.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542697September 5, 2023
SERVICE BRAKES
The contact owns a 2021 Can-Am Ryker. The contact stated that while driving at an undisclosed speed with the brake pedal depressed all the way to the floorboard, the vehicle failed to come to a complete stop. After adding extreme force on the brake pedal the vehicle stopped as intended. After restarting the vehicle, the vehicle seemed to return to normal functionality; however, the failure recurred. As a result of the failure, the vehicle collided with a parking barrier, causing damage to the undercarriage. No warning lights were illuminated. The vehicle was towed to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure but was unable to assist. The failure mileage was 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533137July 18, 2023
FUEL/PROPULSION SYSTEM
723 miles and fuel pump stoped working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531174July 9, 2023
STEERING, SUSPENSION, ELECTRICAL SYSTEM
During left-hand curves, even at slow controled speeds, the vehicle decreases engine power and the brakes begin to pulse. Eventually, the vehicles engine light illuminates, throws trouble codes for the VSS (VEHICLE STABILITY SYSTEM), and goes into "limp mode", which gives the vehicle a limited amout of power and speed, in order to be able to reach home or service center. Dealership techs were able to reproduce these symptoms on test rides. First attempt at repair was the changing of the YAW sensor. The second attempt of repair was a bearing and bushing replacement repair kit in the pitman arm housing of the steering system. The third attempt of repair was to reprogram the steering angle sensor. It is currently back at the dealership for the ongoing problem of power loss and braking during left hand curves. This is a hazard to the operator of the vehicle and motorists in the vicinity because the vehicle is changing speed and direction with no operator input. Research shows this to be a very common problem for owners of this vehicle, and very little knowledge of the cause or repair from the dealerships or the vehicles manufacturer. Something needs to be addressed with this issue. Quite possibly a component or system of components may need to be redesigned and recalled. A recall pertaining to a wiring harness on the front fenders of this three wheeled vehicle has been addressed and repaired. I would like for my vehicle to operate correctly, as it should with a proper and permanent solution. and hopefully this problem be eradicated from the community of owners of this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528492June 23, 2023
STEERING
When driving and going around a left hand corner, it causes a wobble. It feels like it’s in the back tire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527497June 17, 2023
STEERING, VEHICLE SPEED CONTROL
Tire wobble and stutter on left hand turns. Throws VSS fault code C600c and C60063
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525440June 5, 2023
SERVICE BRAKES, ELECTRIC:SOLENOID/ACTUATOR, SERVICE BRAKES, HYDRAULIC
ABS intermittingly engaging when taking left corners. I have almost crashed twice now as the brakes are unexpectedly locking up while taking a mild curve at 35 mph. I have had the SAS reset once already and I am still having this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524481May 30, 2023
STEERING, SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
When making left hand turns over 25MPH, the right tire and rear brake lock in causing the front to wobble and the rear to skid and jerk. There is no issue with right hand turns
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518274April 21, 2023
ELECTRICAL SYSTEM, ENGINE
Antifreeze ia leaking from the radiator reservoir tank (seam) ,and cap
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499919January 3, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
i was told that my ryker was safe to drive in to have the recall work completed and then my vehichle quit working because of the damage to the vehichle. i dont understand why the burdan to have my vehichle repaired is on me. I was told that thier roadside assistance would only cover a small percentage of the cost to have the vehichle towed and i would owe $745 just to get my vehichle to the dealer. If there is a known risk for the vehichle part to malfunction and lose power and not be able to start, then how is this considered safe to drive 100+ miles to the nearest dealer? The vehichle should have been immediately hauled in at the manufacturers expense to have the work done instead of leaving me stranded now without a means of transortation to get to work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492029November 2, 2022
STEERING, SUSPENSION
When making left hand turns under load, right wheel starts to slip, tuck, traction control kicks on, rear wheel starts modulating power with breaking, and then the right front wheel gains traction. this is a cycle and occurs every time I make a left and turn. This process occurs very quickly. Close to 1 time per second while making the left hand turn. It destabilizes the machine and causes partial loss of steering control. These symptoms are not replicated on the left front wheel when making right hand turns. Air pressure is correct on all tires. No loos suspension components noted. As mentioned, this occurs during every sweeping left hand turn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488776October 11, 2022
SERVICE BRAKES, STEERING, VEHICLE SPEED CONTROL
I have a 2021 Can Am Ryker Rally. At approximately 3,000 miles I noted that when in a left turn the rear tire beings to wobble back and forth. During this time the throttle becomes unresponsive and reduces power. Example, I can be in a gradual left turn going 40 PMH and when the wobble begins, it will drop the speed to around 25 MPH. When I come out of the turn, power returns and the bike return to normal. During this transition, you have to be ready for this as it can be very unexpected as you are fighting the handlebars to go left. During each event I don’t get a fault code. I’ve been living with it as I figured that was just how the Ryker was. However, I had someone following me recently and they witnessed it and commented that something was not normal. So, I called dealers and Can Am. No one had heard of what I was describing. I began to look into it and noted that it might be a yaw rate sensor problem. Took it to a dealer where they said there was no fault code so they couldn’t do anything. I suggested resetting the Yaw Rate Sensor, which they did. About 10 miles from the dealership on I 81 in the passing lane, going uphill with a semi behind me and 2 to the right, the bike went into Limp Home Mode. The speed roller back unexpectedly. With a lot of arm waving and kind truck drivers, they let me in so I could get off at the exit. Drove it back to the dealer where they noted a Steering Angle Sensor (SAS) fault. Ride back home was uneventful until I was exiting I81 South and getting on I 64 East which is a gradual left turn. I was 2/3 into the turn with no issues so I was happy that it looked like it was fixed. Then the back brake locked up for a split second which startled me and to keep it into the turn I had to correct with the handlebars. Quite frankly, I almost lost control of the bike. My Ryker is parked and will not move again till I get an appropriate repair from Can Am as it is not safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482368September 1, 2022
UNKNOWN OR OTHER
I was riding my Ryker 900 as I approach the traffic light the handlebar started to move forward, I pulled into a gas station to lock it in place but it wouldn't lock, in order to drive home I had to grip the handlebars tight pull towards my body to keep it steady.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479047August 12, 2022
FUEL/PROPULSION SYSTEM
Fuel pump went it in the middle of riding randomly. Only has 1300 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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