Cadillac STS Complaints

430 consumer complaints on file.

#11022340September 8, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2006 CADILLAC STS. WHEN THE VEHICLE WAS STARTED, THE AIR BAG WARNING INDICATOR ILLUMINATED AND REMAINED LIT. THE DEALER WAS CONTACTED (ORR CADILLAC, SHREVEPORT, LA 71105, 318-798-7250) AND STATED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012713August 3, 2017
EXTERIOR LIGHTING
LEFT HEADLIGHT FILLS WITH WATER DURING A RAINSTORM OR CAR WASH. HEADLAMP IS FOGGY WITH MOISTURE REDUCING THE LIGHT OUTPUT AND WILL CAUSE A PREMATURE HEADLAMP FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005075July 13, 2017
AIR BAGS
TAKATA RECALL: SERVICE AIRBAG WARNING APPEARED ON THE INSTRUMENT PANEL. AUTO IS CURRENTLY IN THE SHOP FOR ANALYSIS. THE 2006 CTS HAS THE SAME AIRBAG SYSTEM. AND IT HAS BEEN RECALLED. THE STS HAS NOT. WHY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002667July 1, 2017
ENGINE
ON THURSDAY 18 MAY 2017, WHILE DRIVING NORTH ON INTERSTATE 405 IN HEAVY TRAFFIC AT NORMAL SPEEDS, THE ENGINE BEGAN TO MISS OUT; AND THE BRAKES LOST POWER ASSIST. THE PROBLEMS PERSISTED AND WORSENED, SO I EXITED THE FREEWAY TO SURFACE STREETS AND BEGAN THE TRIP BACK SOUTH ON INTERSTATE 405 TO TAKE THE VEHICLE TO THE DEALER FOR DIAGNOSIS AND REPAIR. WHEN STOPPED ON SURFACE STREETS (AND ON THE FREEWAY), IT WAS NECESSARY TO SHIFT TO NEUTRAL AND ADD FUEL TO THE ENGINE TO KEEP IT RUNNING. ALSO, IT WAS NECESSARY TO APPLY EXTRA STRONG PRESSURE ON THE BRAKE PEDAL BECAUSE OF THE LACK OF POWER ASSIST. AFTER ARRIVING AT THE DEALER AND SHUTTING OFF THE ENGINE, THE MECHANIC COULD NOT GET THE ENGINE TO RESTART. AFTER EXTENSIVE EXPOSURE OF ENGINE INTERNAL PARTS, DEALER DIAGNOSIS WAS THAT A ROCKER ARM HAD BROKEN AT ONE OF THE CYLINDERS, RESULTING IN DEBRIS FALLING THROUGH THE VALVE OPENING INTO THE CYLINDER AND SCORING THE VALVE SEAT AND THE PISTON. THE DEALER RECOMMENDED REPLACING THE ENGINE. -- AT THAT TIME, THE VEHICLE HAD ACCUMULATED 83,000 MILES OF MODERATE DRIVING, AND WAS ONLY A LITTLE OVER 11 YEARS OLD. THE VEHICLE WAS PURCHASED NEW FROM THE DEALER IN DECEMBER 2005, AND HAD BEEN MAINTAINED EXCLUSIVELY BY THAT DEALER SINCE THE VEHICLE WAS PURCHASED. SUBSEQUENTLY, A NEW (REMANUFACTURED) ENGINE WAS PURCHASED FROM AND INSTALLED BY THE DEALER AT A COST OF $12,678.25. THE VEHICLE WAS WITH THE DEALER FOR A TOTAL OF SIX WEEKS TO COMPLETE THE REPAIR AND INSTALLATION. -- CLEARLY, HAD THE ENGINE COMPLETELY FAILED WHILE DRIVING ON THE FREEWAY, INTENSIVE ACTION WOULD HAVE BEEN REQUIRED TO SAFELY EXIT THE FREEWAY AND TO BRING THE VEHICLE TO A STOP (ESPECIALLY BECAUSE OF LOSS OF POWER ASSIST ON THE BRAKES). THIS WOULD HAVE PLACED MY PASSENGERS IN VERY HIGH DANGER AND PERSONAL RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002079June 29, 2017
AIR BAGS
AIR BAG LIGHT CAME ON AND THE DIC INDICATES THE AIR BAG REQUIRES SERVICE. UPON INVESTIGATION, THE PASSENGER PRESENCE SENSOR IN THE PASSENGER SEAT IS SHOT. THE AIR BAGS ARE DISABLED AND IT'S A THOUSAND DOLLAR REPAIR AT THE DEALER. RARELY DOES ANYBODY SIT IN THE PASSENGER SEAT. IT APPEARS THAT THIS PASSENGER SIDE SENSOR IS A COMMON FAILURE IN OTHER GM MODELS AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001777June 27, 2017
ELECTRONIC STABILITY CONTROL (ESC)
WHEN MAKING RIGHT HAND TURNS, THE CAR STALLS TEMPORARILY NOT ALLOWING ME TO ACCELERATE OR ACCLIMATE TO ONCOMING TRAFFIC. WHILE THIS IS HAPPENING, THE TRACTION ACTIVE SYMBOL IS DISPLAYED ON THE DASHBOARD. WITHIN A FEW SECONDS IT SEEMS TO ALL WORK AGAIN, HOWEVER IT SEEMS TO BE A SAFETY ISSUE AS OTHER CARS ARE EITHER ASSUMING I WILL BE AT THEIR SPEED, OR ASSUME I AM ALLOWING THEM TO GO WHEN IN FACT I AM STUCK. I HAVE 3 CHILDREN IN THE CAR AND I AM BECOMING SCARED THAT THIS MAY CAUSE AN ACCIDENT AND IS A MAJOR SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993220June 5, 2017
STRUCTURE:BODY
MANUFACTURE PRODUCED THIS CAR FILLING THE INSIDE OF THE UNIBODY RAILS WITH AN ABSORBENT FOAM. THESE RAILS ALSO HAVE MANUFACTURED HOLES ALLOWING WATER TO ENTER THE RAILS. THE WATER IS THEN ABSORBED IN THE FOAM AND THROUGH AGE IT HAS CAUSE THE UNIBODY RAILS TO ROT FROM THE INSIDE OUT. THIS IS THE MAIN STRUCTURE OF THE CAR. I ALSO HAVE A 2007 CADILLAC STS WITH 85K WHERE THIS IS STARTING TO BECOME PRESENT AND AN 2005 CADILLAC SRX 130K WHERE THIS ALREADY HAPPENED AND HAD TO SPEND THOUSANDS IN REPAIRS. I UNDERSTAND WITH AGE COMES RUST HOWEVER THIS IS A MANUFACTURE DEFECT. THERE IS NO REASON FOR THESE CARS MAIN STRUCTURE TO OF BEEN FILLED WITH FOAM CAUSING THE "FRAME" TO ROT SPECIFICALLY WHERE THE ENGINE CRADLE BOLTS TO THE BODY STRUCTURE. HAD THIS ADDRESSED NOW I COULD OF BEEN DRIVING THE CAR AND HAD THE ENGINE SUBFRAME RIP FROM THE UNIBODY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985971May 16, 2017
AIR BAGS
PASSENGER SEAT OCCUPANT SENSOR STOPS WORKING, DISABLING THE PASSENGER AIRBAG. 2006 CADILLAC CTS WERE RECALLED BUT THE CADILLAC STS USES THE SAME SYSTEM BUT WAS NOT RECALLED. AIRBAG LIGHT CAME UP WHILE DRIVING UNDER NORMAL CONDITIONS AND ITS GIVING THE ERROR CODE ASSOCIATED WITH THE OCCUPANT SENSOR MAT SYSTEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984500May 9, 2017
ENGINE
ENGINE BLOCK DETERERATING FROM INSIDE OUT. LEEKING FLUID. ALL SERVICES MADE AND CAR HAS NEVER OVERHEATED. SERVICED BY RELIABLE CADILLAC, ROSEVILLE CA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983619May 5, 2017
AIR BAGS
I HAD THE SERVICE AIR BAGS LIGHT REPAIRED AT 55,000 MILES NOW HAVE 70,000 MILES AND HAVE THE SAME PROBLEM IF MY CAR WAS A 2005 CTS AND NOT A STS CADILLAC WOULD REPAIR IT. I AM DRIVING A CAR WITH OUT AIR BAG PROTECTION. I NEVER OWNED A FOREIGN CAR AND NOW SEE WHY THE ARE SO POPULAR. NO MORE AMERICAN BUILT CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966558March 17, 2017
UNKNOWN OR OTHER
FRONT PASSENGER DOOR DOES NOT ALWAYS OPEN FROM THE OUTSIDE WHILE STATIONARY, AND/OR IN PARK, OR WHETHER THE ENGINE IS RUNNING OR OFF. IF THIS CAR IS EVER IN AN ACCIDENT, EMERGENCY WORKERS WOULD HAVE TO TAKE EXTRA STEPS, AND VALUABLE TIME, TO TRY TO SUCCESSFULLY EXTRACT ANY VICTIM FROM THE PASSENGER SIDE. I SEE IT HAS BEEN REPORTED BEFORE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959605March 8, 2017
AIR BAGS, AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
. THIS IS MY FIRST TIME OWNING A CADILLAC AND I MUST SAY I ABSOLUTELY LOVE IT! IT IS A 2007 STS SO IT IS OLDER BUT IN EXCELLENT CONDITION WITH ONLY AROUND 65,000 MILES ON IT. HOWEVER I HAVE BEEN VERY RECENTLY DISAPPOINTED BY THE SERVICE RESPONSE FROM MY AIRBAG MALFUNCTION. I RECENTLY NOTICED MY AIR BAG LIGHT SENSOR WAS INTERMITTENTLY TURNING ON AND OFF AND IMMEDIATELY BROUGHT IT INTO EARNHARDT CADILLAC OF SCOTTSDALE FOR FEAR OF A SAFETY ISSUE. I RECEIVED A CALL FROM STEVEN FROM SERVICES WHO EXPLAINED THAT THE WIRING HARNESS WOULD HAVE TO BE REPLACED BEFORE HE COULD EVEN FURTHER DIAGNOSE THE AIR BAG WIRING ISSUE. HE EXPLAINED THAT THE AIR BAG WOULD MOST LIKELY NOT DEPLOY IN AN ACCIDENT. HE EXPLAINED THAT THE HARNESS ITSELF WOULD BE $485 AND ONLY ONCE HE REPAIRED THAT WOULD HE BE ABLE TO FURTHER EVALUATE THE AIR BAG ISSUE. I ASKED IF CADILLAC STANDS BEHIND THE REPAIR OF SUCH A SAFETY CONCERN AND HE SAID ONLY UNDER THE WARRANTY AND ALSO STATED THERE WAS NO RECALLS ON THIS CAR MODEL. I WAS VERY DISAPPOINTED TO HEAR A CAR WITH SUCH LOW MILEAGE WOULD HAVE SUCH A HORRIFIC SAFETY ISSUE THAT CADILLAC IS NOT WILLING TO REPAIR OR REPLACE. I'M REACHING OUT TO YOU TO SEE IF INDEED THAT IS THE CASE OR IF CADILLAC WOULD BE WILLING TO REPAIR THIS SAFETY HAZARD. I HAD A HONDA SEVERAL YEARS AGO AND THE AIR BAG WAS REPLACED IMMEDIATELY FOR THE SAFETY OF ALL DRIVERS AND PASSENGERS. I'M HOPING CADILLAC WOULD STAND BEHIND ITS REPUTATION AND DO THE SAME. IT APPEARS AS IF THERE ARE SEVERAL IDENTICAL COMPLAINTS ABOUT THIS CAR MODEL AND EVEN SOME HORRIFIC DAMAGE TO PASSENGERS WHEN THE AIR BAG DID NOT DEPLOY. THIS SAFETY ISSUE NEEDS TO BE RECALLED AND ADDRESSED IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945231January 14, 2017
ENGINE
PURCHASED VEHICLE 11- 2011 (65,498) 10-(2012) FIRST CK ENGINE LIGHT ISSUE AND EVERY YEAR SINCE THEN I'VE TAKEN IT BACK TO THE DEALERSHIP SERVICE FOR CK ENGINE LIGHT LAST THREE YEARS 2014-THRY-16 NOW 17 THE VEHICLE SHUTS OFF WHILE I'M DRIVING OR SITTING WAITING FOR THE TRAFFIC LIGHT TO CHANGE THIS IS A ISSUE FOR ME BECAUSE I'M WORRIED ABOUT GETTING REAR ENDED MY VEHICLE IS IN THE KERBECK CADILLAC SERVICE DEALER SINCE 1/19/2017 FOR THE SAME ISSUE CHECK ENGINE LIGHT CAME ON AND PARK TO SHIFT I'VE COMPLAIN TO GM CUSTOMER SERVICE AND CASE NUMBER ON THIS ISSUE , BUT THEY CAN'T SEEM TO FIX THEIR OWN VEHICLE IN THE MEAN TIME I', STILL PAYING FOR A UNSAFE VEHICLE , IF THE MAKER OF THE CAR CAN'T CORRECT THEIR OWN ISSUE THEN WHO CAN, WHY DOES ISSUE HAVE TO FALL IN THE CONSUMER LAP ? WHY DO I HAVE TO DRIVE AND PAY FOR THIS UNSAFE VEHICLE. NO-ONE WANTS TO CORRECT THIS ISSUE WHY KEEP GIVING ME THAT CT BACK IF THEY CAN'T CORRECT THIS SAFETY ISSUE ,THEY KEEP BLAMING IT ON THE MILEAGE THEN WHY SELL THESE VEHICLE WITH THE OUTRAGE PRICE TAGS KNOWING THAT IT THAT BE A SAFETY ISSUE IN A FEW YEARS ONCE THE VEHICLE IS OVER 100,000 MILES I'VE HAD THE VEHICLE FOR FIVE YEARS (JUST PUT APPROX ANOTHER 66,000 MILES, SO THEY ARE USING THIS AS EXCUSE THEN DON'T SELL CARS WITH HIGH MILES . THEY SHOULD THINK ABOUT CONSUMER SAFETY NOT JUST THE MONEY. IN THE BEGINNING THE VEHICLE WOULD BE STATIONARY THEN YEARS PASS WHILE CAR IS IN MOTION CITY DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940227January 6, 2017
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 CADILLAC STS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD DECELERATE INDEPENDENTLY AND THE STABILITY SYSTEM WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED OVER TO THE SIDE OF THE ROAD AND WAITED A FEW MINUTES BEFORE RESUMING DRIVING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940234January 6, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
VEHICLE DETECTS FAULT AND DISPLAYS MESSAGE TO SERVICE STABILITY CONTROL SYSTEM. SPECIFIC PROBLEM NOT YET DIAGNOSED. WITHIN A FEW MOMENTS, THE DISPLAY STATES THAT ENGINE POWER IS REDUCED. THIS CAUSES A VERY UNSAFE CONDITION AS THE VEHICLE SLOWS TO 10-15 MPH. PRESSING GAS PEDAL CAUSES TRANSMISSION TO DOWNSHIFT TO LOWER GEAR SLOWING VEHICLE FURTHER. CANNOT SAFELY MANEUVER IN TRAFFIC, BRAKES REQUIRE MUCH HIGHER PEDAL PRESSURE DUE TO LOW VACUUM BOOST AFTER ENGINE POWER REDUCED. INSUFFICIENT WARNING THAT THIS IS HAPPENING. PROBLEM IS NOT WITH ENGINE OR POWERTRAIN, BUT ENGINE POWER IS CUT (ENGINE RUNS VERY ROUGH AS A RESULT) IN RESPONSE TO DETECTED STABILITY SYSTEM ERROR. ENGINE RUNS FINE IF TURNED OFF AND RESTARTED. NO OVERHEATING, OIL LEVEL IS FINE, GASOLINE IS GOOD, NO EXTERNAL PROBLEMS. AFTER RESTARTING CAR DRIVES FINE INITIALLY, EVENT RECURS WITHIN 1 MILE. VERY DIFFICULT TO TRY TO JUSTIFY THIS KIND OF INTENTIONAL VEHICLE CONTROL BEHAVIOR. EXTREMELY POOR DESIGN THAT CAUSES AN UNSAFE CONDITION WHEN A STABILITY SYSTEM ERROR IS DETECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935327December 14, 2016
SERVICE BRAKES
104,000 MILES - TOTAL BRAKE LINE FAILURE WHEN DRIVING ON STREET AT 35 MPH. MANAGED TO PULL OVER THEN GOT CAR TO GOODYEAR. BRAKE FLUID DRAINED OUT COMPLETELY BECAUSE OF BRAKE LINE TAPPING AGAINST TRANSMISSION CASING OVER TIME. CASING WAS DENTED IN SEVERAL PLACES. WAS 5 MINUTES AWAY FROM GETTING ON FREEWAY AT 70 MPH. COULD HAVE BEEN DEADLY. SEE THIS SAME DESIGN FLAW OF THE LINE PLACEMENT HAS BEEN REPORTED BY OTHERS. GOD IS GOOD AND WAS WATCHING OVER ME FOR SURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933939December 8, 2016
ENGINE, UNKNOWN OR OTHER
CHECK ENGINE LIGHT ON VEHICLE START SHUTTING DOWN WHILE VEHICLE WAS IN MOTION ON A PA INTERSTATE AND ON A CITY STREET THIS HAS HAPPENED ON SERVAL OCCASION , THEN THE PARK TO SHIFT LIGHTS COMES ON AND THE VEHICLE AT THAT TIME IS UNABLE TO SHUT OFF. AT LEASE THREE TIME THIS YEAR 2016 (APR#7TH OCT 26TH AND NOV 3RD EACH TIME THE VEHICLE HAD TO BE TOWED, APPROX SIX TIME SINCE I PURCHASED THE VEHICLE IN NOV 2011.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933666December 7, 2016
AIR BAGS
AIRBAG LIGHT IS ON AND IT'S COMMENT IN MANY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927880November 25, 2016
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 CADILLAC STS. WHILE DRIVING APPROXIMATELY 45 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED, BUT THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V542000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920048October 30, 2016
AIR BAGS, UNKNOWN OR OTHER
AIR BAG SENSORS GOING BAD OR CORRODED. SHOULDN'T THEY LAST THE LIFE OF THE VEHICLE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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