Cadillac SRX Complaints

3,266 consumer complaints on file.

#11142219October 23, 2018
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING 50 MPH AT NIGHT, THE LOW BEAM HEADLAMPS FAILED TO EFFECTIVELY ILLUMINATE THE ROAD. UPON ENGAGING THE HIGH BEAM HEADLAMPS, THE CONTACT NOTICED A SIGNIFICANT DIFFERENCE IN THE QUALITY OF LIGHTING WITHOUT THE HIGH BEAM HEADLAMPS. IN ADDITION, THE CONTACT STATED THAT THE VISIBILITY OF THE DRIVER WAS IMPAIRED WHEN THE LOW BEAM HEADLIGHTS WERE ENGAGED. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142283October 23, 2018
EXTERIOR LIGHTING
THE HEADLIGHTS ARE SO SOON THEY ARE UNSAFE, IT'S LIKE DRIVING WITHOUT LIGHTS. I TOOK THE CAR TO THE DEALER AND WAS TOLD THEY DON'T KNOW WHAT THE PROBLEM IS. I ESCALATED THE ISSUE TO CADILLAC CUSTOMER SERVICE AND HAVE BEEN GETTING NO ANSWER ABOUT WHAT TO DO FOR OVER TWO WEEKS. IT'S SCARY AND UNSAFE TO DRIVE AT NIGHT SO I DON'T.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142285October 23, 2018
EXTERIOR LIGHTING
FRONT HEADLIGHTS ARE EXTREMELY DIM MAKING IT DANGEROUS TO DRIVE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141774October 22, 2018
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE DRIVING AFTER DUSK, THE HEADLAMPS FAILED TO ADEQUATELY ILLUMINATE THE ROADWAY. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH AN AUTO DIMMING FEATURE. THE VEHICLE WAS TAKEN TO BOYD CHEVROLET CADILLAC BUICK (LOCATED AT 1875 SPARTANBURG HWY, HENDERSONVILLE, NC 28792, (828) 693-3461) AND THE CONTACT WAS ADVISED TO ADJUST THE HEADLAMPS UPWARDS TO REMEDY THE FAILURE. THE CONTACT STATED THAT THE ADJUSTMENT FAILED TO REMEDY THE FAILURE AND POTENTIALLY MADE IT WORSE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141788October 22, 2018
EXTERIOR LIGHTING
THE HEADLIGHTS LIGHTS ARE NOT PROPERLY WORKING. THEY'RE COMPLETELY OUT!!! WE CAN'T DRIVE AT NIGHT UNLESS WE USE THE HIGH BEAMS. MY HUSBAND AND I HAD A FRIEND REPLACED THE BULBS ON THE SIDE OF THE HEADLIGHTS BECAUSE WE THOUGHT THAT THEY WERE THE ISSUE. THE MAIN CENTER LIGHTS WERE STILL OUT. WE TOOK IT TO DISCOUNT AUTO PARTS AND WE WERE TOLD THAT THE WRONG BULBS WERE USED. AFTER WE PURCHASED WHAT WE THOUGHT WAS THE CORRECT BULBS, THE WORKER VOLUNTEERED TO PUT THEM IN FOR US. AFTER HE WAS DONE, THE LIGHTS STILL DIDN'T COME ON. WELL, THE LIGHTS ON THE SIDE WORKED BUT NOT THE MAIN CENTER LIGHTS. ANYWAY, I GOGGLED THIS TO SEE IF ANYONE ELSE WAS EXPERIENCING THE SAME ISSUE. OMG! SO MANY PEOPLE ARE HAVING THE SAME EXACT ISSUE. A FEW PEOPLE WENT TO THE CADILLAC DEALER HAD THE LIGHTS FIXED AND AFTER A FEW WEEKS, THE LIGHTS WERE OUT AGAIN. SOME PEOPLE TRIED FIXING THE ISSUE THEMSELVES AND AFTER WORKING FOR A FEW WEEKS, LIGHTS WERE OUT AGAIN. YESTERDAY, I SAW TWO OF THE SAME CADILLACS SRX AND NOTICED THE SAME THING. THE FRONT LIGHTS WERE OUT AND VERY DIM SUCH AS OURS. THIS IS VERY DANGEROUS!! PEOPLE'S LIVES ARE IN DANGER. WE NOTICED IT WHEN MY HUSBAND HAD TO RUSH ME TO THE ER LATE LAST YEAR OR EARLIER THIS YEAR. IT WAS AROUND 11 PM AND THE STREET WE HAD TO DRIVE DOWN WAS COMPLETELY DARK. IT WAS A TWO WAY STREET AND WE HAD NO CHOICE BUT TO USE THE HEAD BEAMS WHEN NO CARS WAS COMING ON THE OTHER SIDE. WE WAS SO FRIGHTENED WHEN WE HAD TO TURN THEM OFF BECAUSE HOW DARK IT WAS. THERE WERE NO STREET LIGHTS UNTIL WE GOT CLOSE TO THE HOSPITAL. WE HAD DATE NIGHT AND STAYED AT A HOTEL AND THE AREA WAS AROUND AN INDIAN RESERVATION WHICH IS VERY DARK. JUST THOUGHT I WOULD MENTION OUR EXPERIENCE AND HOW THIS ISSUE IS PUTTING PEOPLE'S LIVES IN HARMS WAY. I SUGGEST THAT GM AND CADILLAC FIXED THIS PROBLEM THAT MAY BE DUE TO MOISTURE COMING IN AS STATED FROM OTHER OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141815October 22, 2018
EXTERIOR LIGHTING
THE HEADLIGHTS HAVE BUILT UP CONDENSATION IN THEM WHICH NOT ONLY MAKES IT VERY DIFFICULT FOR ME TO SEE AT NIGHT TIME BUT ALSO MAKES IT DIFFICULT FOR OTHER DRIVERS TO SEE ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141848October 22, 2018
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE DIM WHILE DRIVING AT NIGHT AND IN THE EARLY MORNING. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED HERITAGE CADILLAC AT 770-872-0025 (LOCATED AT 7134 JONESBORO RD, MORROW, GA 30260) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141927October 22, 2018
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND HEARD A LOUD ABNORMAL NOISE. IN ADDITION, THE VEHICLE SHOOK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSFER CASE FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141529October 20, 2018
EXTERIOR LIGHTING
THE HEADLIGHTS ARE DANGEROUSLY DIM AT NIGHT. IT'S VERY HARD TO SEE THE LINES ON THE ROAD AND EVEN WORSE WHEN IT'S RAINING. I HAD TO USE HIGH BEAMS TO MAKE IT HOME IN THE RAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141537October 20, 2018
UNKNOWN OR OTHER
SECTION OF TOUCH SCREEN NO LONGER WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141549October 20, 2018
EXTERIOR LIGHTING
DRIVING WITH THE LIGHTS ON AT NIGHT IS LIKE DRIVING WITH NO LIGHTS ON, VERY DIM AND DANGERIOUS AT NIGHT HAVE TO DRIVE WITH LIGHTS ON BRIGHT TO SEE, WHICH IS BAD FOR ONCOMING TRAFFIC..WENT TO DEALER AND THEY TOLD US THAT THE ONLY OPTION IS TO REPLACE THE WHOLE LIGHT ASSEMBLY AT 1100$ BUT WOULD NOT SAY THAT IT WON'T HAPPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141391October 19, 2018
VISIBILITY/WIPER, EXTERIOR LIGHTING
MY VEHICLE'S HEADLIGHTS ARE EXTREMELY DIM, TO THE POINT THAT IT IS UNSAFE TO DRIVE AT NIGHT. IF I DO HAVE TO DRIVE WHEN IT IS DARK, I MUST USE MY BRIGHT HIGH BEAMS IN ORDER TO SEE. THIS HAS BEEN OCCURRING SINCE I FIRST PURCHASED THE VEHICLE, BUT IS PROGRESSIVELY GETTING WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142012October 19, 2018
EXTERIOR LIGHTING:HEADLIGHTS
2014 CADILLAC SRX. CONSUMER WRITES IN REGARD TO DEFECTIVE HEADLIGHTS THAT APPEAR TOO DIM. *AS THE CONSUMER STATED THE COATING ON THE HEADLAMP HOUSING WAS THE CAUSE OF THE DIM LIGHTING. THE MANUFACTURER WAS NOTIFIED AND OFFERED TO COVER 50% OF THE REPAIR COSTS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141275October 18, 2018
EXTERIOR LIGHTING
THE HEADLIGHTS ON MY SRX BECAME VERY DIM VERY QUICKLY. AFTER DOING SOME RESEARCH OF MY OWN, IT APPEARS THIS IS A MANUFACTURERS DEFECT. I TOOK IT TO MY LOCAL CADILLAC DEALERSHIP ON 10/1. THEY STATED THEY DIDN'T KNOW EXACTLY WHAT THE PROBLEM WAS, BUT SOMEHOW THE LENS WAS BAD. WAS GOING TO COST $1600+ TO REPAIR. I HAD TO WAIT TO DO THAT, BUT IN THE MEANTIME, STARTED DOING MY OWN RESEARCH. I FOUND A FEW CLASS ACTION LAWSUITS HAVE BEEN FILED FOR THIS VERY PROBLEM. I HAVE CONTACTED MY DEALERSHIP AGAIN. MY WARRANTY FOR THAT RAN OUT AT 50,275 MILES. THE PROBLEM WAS THERE PRIOR TO THAT MILEAGE. I HONESTLY THOUGHT MY EYES WERE STARTING TO GO BAD AT NIGHT, BUT MY FAMILY NOTICED IT TOO WHEN WE WERE ALL DRIVING TOGETHER ONE EVENING, SO I MADE AN APPOINTMENT TO HAVE IT CHECKED OUT. I AM VERY UPSET THAT CADILLAC ISN'T DOING SOMETHING ABOUT THIS. THE CAR IS UNSAFE TO DRIVE AT NIGHT. AT THIS POINT, IF I GET IT FIXED, THEY WILL REPLACE IT WITH THE SAME HEADLIGHTS, AS THEY HAVEN'T MADE ANY CHANGES TO THE DESIGN OF THE PIECE FROM WHAT I CAN TELL. SO, THE PROBLEM WILL OCCUR AGAIN. THIS IS A MAJOR SAFETY ISSUE. CADILLAC/GM REALLY NEEDS TO STEP UP AND TAKE CARE OF THIS.THE CAR CAN NOT BE DRIVEN AT NIGHT UNDER THESE CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140990October 17, 2018
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS ARE TOO DIM TO DRIVE AT NIGHT. THE DEALER SAYS THERE IS NO COMPLETE FIX THAT'S JUST THE WAY IT IS. TRIED BRIGHTER BULBS NO HELP, THE DESIGN OF THE HEAD LIGHT ASSEMBLY IS FLAWED AND IF YOU REPLACE THEM IT'S ONLY A TEMPORARY FIX. THE ONLY WAY TO SEE AT NIGHT IS WITH HI BEAMS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140704October 16, 2018
EXTERIOR LIGHTING
HEADLIGHTS ARE SO DIM, MAKES DRIVING IMPOSSIBLE AND UNSAFE, QUOTED $2800 BY DEALERSHIP, SHOULD BE RECALL DUE TO MANY COMPLAINTS STATEWIDE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140779October 16, 2018
UNKNOWN OR OTHER
THE CUE PANEL NEEDS TO BE REPLACED - $1400 OUCH WON'T ALLOW ME TO DO ANYTHING ON IT NAV, PHONE, WEATHER, ETC. IN MOTION OR STATIONARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140354October 15, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
STABILITRAK LIGHT COMES ON, ENGINE LIGHT COMES ON WITH REDUCED ENGINE POWER, LOUD THUMPING NOISES FROM FRONT DRIVE TRAIN AT ANY SPEED TURNING OR DRIVING STRAIGHT, UNSAFE TO DRIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140515October 15, 2018
EXTERIOR LIGHTING
HEADLIGHT HOUSING IS NOT SEALING PROPERLY. WATER CAN PENETRATE INSIDE ASSEMBLY AND THEN CONDENSATE. THIS LEADS TO CLOUDED HEADLIGHTS WHICH DOES NOT PROPERLY ILLUMINATE THE ROAD. FURTHERMORE, IT CAUSES ONCOMING DRIVER TO MISCALCULATE VEHICLE LOCATION AND DISTANCE. THIS ISSUE IS PREVALENT THROUGHOUT THIS HEADLIGHT STYLE. MANUFACTURER SHOULD BE HELD RESPONSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140512October 15, 2018
EXTERIOR LIGHTING
I OWN A 2013 CADILLAC SRX. MY HUSBAND AND I WERE DRIVING HOME ON SUNDAY, OCTOBER 14, 2018 FROM AN OUT-OF-STATE TRIP. WE WERE TERRIFIED AS WE TRAVELED ON UNFAMILIAR ROADS AND IT BECAME DARK. WE DISCOVERED THE HEADLIGHTS WERE SO DIM THAT WE HAD TO DRIVE SLOW AND/OR KEEP TURNING THE "BRIGHT" LIGHTS ON TO SEE THE ROAD. I ACTUALLY THOUGHT THE HEADLIGHTS HAD "BURNED" OUT - THEN I DISCOVERED WHILE ON-LINE LOOKING FOR REPLACEMENT PARTS AND COST ESTIMATES -THIS IS A NATIONAL PROBLEM WITH THIS MAKE AND MODEL. I FEEL AS THOUGH "FRAUD" WAS PART OF THE "SALE" OF THIS VEHICLE! WE HAVE WORKED VERY HARD FOR 40 PLUS YEARS TO FINALLY PURCHASE A "NICE" VEHICLE ONLY TO FIND THAT GM FRAUDULENTLY SOLD THE CARS - KNOWING THERE WAS AN EXISTING PROBLEM WITH THE DESIGN OF THE HEADLIGHTS. I WOULD HOPE THAT MY COMPLAINT, ALONG WITH THE COMPLAINTS OF HUNDREDS OF OTHERS, WILL PROMPT THE GOVERNMENT TO OPEN AN INVESTIGATION CONCERNING THIS FRAUDULENT ACT. WHAT I THOUGHT WAS A "REWARD" FOR YEARS OF HARD WORK AND SACRIFICE - SEEMS NOW TO BE THE WAY AVERAGE AMERICANS ARE TREATED BY LARGE CORPORATIONS LIKE GM. MY GREATEST FEAR IS NO ONE WILL TAKE THE RESPONSIBILITY FOR THIS "FRAUD" - AND WE WILL ONCE AGAIN HAVE TO PAY FOR THEIR MISTAKES. PLEASE DO SOMETHING - PLEASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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