Cadillac SRX Complaints

3,266 consumer complaints on file.

#11165454January 6, 2019
EXTERIOR LIGHTING
LEFT HEADLIGHT BEGAN SHOWING MOISTURE INSIDE AND THEN BULB BURNT OUT. BOUGHT BULB FOR 109 DOLLARS ONLY TO FIND OUT I NEED A TOTAL REPLACEMENT KIT TO THE TUNE OF 2000 DOLLARS. NOW THE CAR WILL NOT PASS MASSACHUSETTS INSPECTION AND THIS IS A SERIOUS PROBLEM PLEASE HELP HAVE GM RECALL. THEY SELL THE SAME EXACT KITS TO FIX AND IT COULD HAPPEN AGAIN. THERE IS NO GUARENTEE IT COULD NOT HAPPEN AGAIN AND IT IS DANGEROUS DRIVING WITH 1 HEADLIGHT. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165301January 5, 2019
EXTERIOR LIGHTING
HEADLIGHTS ARE VERY DIM AND CAN'T SEE AT NIGHT. SOMETIMES LIGHTS JUST GO OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165353January 5, 2019
VISIBILITY/WIPER
TAKATA RECALL-THE HEADLIGHTS ARE VERY DIM. YOU HAVE TURN ON THE BRIGHTS IN ORDER TO SEE IN NORMAL NIGHT VISION AREAS. WHILE BRIGHT IS TOO BRIGHT TO DRIVE FOR ON COMING TRAFFIC. I ALMOST HAD AN ACCIDENT OF RUNNING OFF THE ROAD DUE TO NOT BEING ABLE TO SEE THE LANE OR THE PEOPLE WALKING ALONG SIDE THE ROAD. I CAN'T BELIEVE THERE HASN'T BEEN A RECALL FOR THIS DANGER. I HAVE ONLY HAD THE CAR 2YRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165395January 5, 2019
EXTERIOR LIGHTING
I BOUGHT A USED CADILLAC. WITHIN A FEW WEEKS I NOTICED THAT I COULD NOT SEE AT NIGHT. I THOUGHT IT WAS MY EYESIGHT. I LATER BOUGHT A HD LIGHT BULB FOR $200 AND HAD IT INSTALLED FOR ANOTHER $250(YOU NEED TO REMOVE THE BUMPER TO REPLACE THE BULBS ON THIS CAR). YET THERE IS NO DIFFERENCE, IT HAS GOTTEN WORSE AND DANGEROUS. I JUST CAME BACK FROM THE DEALER AND HE WANTED TO CHANGE THE WHOLE LIGHT ASSEMBLY OR GO GET AFTER MARKET ASSEMBLY. ON A HUNCH I RESEARCHED ONLINE AND SAW THAT THIS WAS A RAMPANT PROBLEM WITH SRX'S ALL OVER THE COUNTRY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164723January 3, 2019
EXTERIOR LIGHTING
MY FRONT HEADLIGHT ARE A HAZARD. I'VE HAD THE BULBS CHANGED MULTIPLE TIMES TO NO AVAIL. I HAVE TO DRIVE AT NIGHT WITH MY BRIGHT LIGHTS ON. I HAVE COMPLAINED TO GM, AND THEY AREN'T TRYING TO FIX THE PROBLEM, THIS IS A KNOWN PROBLEM WITH THE LIGHT SEALS. THERE NEEDS TO BE A RECALL BEFORE SOMEONE IS KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165725January 3, 2019
EXTERIOR LIGHTING
I BOUGHT A 2012 CADILLAC SRX ABOUT 4 MONTHS AGO. THE HEADLIGHTS ARE A HUGE SAFETY ISSUE! I THOUGHT MAYBE IT WAS ONLY MY VEHICLE BUT AFTER READING DOZENS OF COMPLAINTS, THIS IS A MANUFACTURER ISSUE THAT CADILLAC NEEDS TO ADDRESS ASAP! I CANNOT SEE TO DRIVE AT NIGHT WITHOUT TURNING ON HIGH BEAMS WHICH CREATES ANOTHER SAFETY ISSUE FOR ONCOMING TRAFFIC. I AM NOT ELDERLY OR SOMEONE WITH VISION PROBLEMS AND WHEN I CANNOT SEE THE WHITE LINES JUST A FEW FEET IN FRONT OF ME, IT IS RIDICULOUS! I HOPE CADILLAC REALIZES THE LIABILITY OF THIS ISSUE AND THAT IF SOMEONE IS INJURED OR KILLED BECAUSE THEY CANNOT SEE, THEY WILL BE HELD ACCOUNTABLE. THERE ARE FAR TO MANY COMPLAINTS FOR THEM TO IGNORE THIS! I AM STUCK NOW WITH A VEHICLE THAT IS USELESS IF YOU CANNOT DRIVE IT WHEN YOU WANT! THE MOMENT I CAN GET ENOUGH PAID OFF, I WILL BE SELLING IT AND NEVER BUYING ANOTHER CADILLAC PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164585January 2, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS ARE VERY DIM AND DANGEROUS TO DRIVE AT NIGHT. SUNROOF LEAKS WATER, THIRD BRAKE LIGHT OUT AND BACK UP CAMERA STOP WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164589January 2, 2019
EXTERIOR LIGHTING
MY LOW BEAM HEADLIGHTS ARE COMPLETELY DIM, ORANGE GLOW,I HAVE VOICED MY CONCERN TO THE DEALERSHIP WHICH THEY HAVE SAID BY REPLACING THE BULB WOULDN'T TAKE CARE OF THE PROBLEM. I ALSO CONTACTED CADILLAC AND STILL HAVE NOT HEARD BACK FROM THEM.THIS IS DEFINETLY A SAFETY ISSUE AND I CAN NOT DRIVE THE CAR AT NIGHT. I HAVE ALSO SEEN THAT THIS YEAR AND MODEL CAR HAVE HAD THE SAME ISSUES WITH HEADLIGHTS. I ALSO HAVE SEEN LAWSUITS PERTAINING TO THIS ISSUE IN OTHER STATES.I FEEL BOTH CADILLAC AND THE DEALERSHIP ARE AVOIDING TAKING CARE OF THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164615January 2, 2019
EXTERIOR LIGHTING
I HAVE A 2013 CADILLAC SRX THE LOW BEAMS ARE SO DIM YOU CANNOT SEE FIVE FEET IN FRONT OF THE CAR! THERE HAVE BEEN TONS OF OTHER PEOPLE WITH THE SAME CADILLAC AND SAME EXACT PROBLEM. THEY WILL NOT DO A RECALL AND THIS IS A SERIOUS SAFETY ISSUE DRIVING AT NIGHT. THERE HAS TO BE SOMEHOW TO GET GM TO FIX THIS ISSUE BEFORE SOMEONE GETS SERIOUSLY INJURED! I AM HAVING TO TRY AND REPLACE THESE POORLY DESIGNED LIGHTS THAT DO NOT PROVIDE ENOUGH SAFE ROAD VISIBILITY WITH AFTER MARKET HEADLAMPS. I DO NOT BELIEVE I SHOULD BE REQUIRED TO PAY FOR THESE REPLACEMENT LIGHTS BUT I DO NOT WANT ANY OF MY FAMILY MEMBERS TO DIE IN A CRASH CAUSED BY THESE OEM LIGHTS. GM SHOULD SETUP A NATIONWIDE RECALL ON ALL OF THESE VEHICLES FITTED WITH THESE LIGHTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164622January 2, 2019
EXTERIOR LIGHTING
WHILE DRIVING OUR CAR AT NIGHT WE ENCOUNTER POOR VISIBILITY TO ALMOST NO VISIBILITY. BRIGHT BEAMS WORK BUT WE CAN'T DRIVE LEGALLY WITH BRIGHT BEAMS ON. THIS HAS OCCURRED ALWAYS AT NIGHT, ON THE HIGHWAY, ON CITY STREETS AND TRAVELING THROUGH THE MOUNTAINS. ON A DARK NIGHT, THE LIGHT CAST IS SO POOR THAT THE LANE LINES ARE NOT VISIBLE. I HAVE HAD SEVERAL NEAR HITS DUE TO THIS PROBLEM AND I WONDER IF OTHER VEHICLES AREN'T SEEING OUR CAR. THIS HEADLIGHT SYSTEM IS DANGEROUS AND COULD BE DEADLY. THE MOST RECENT EPISODE WAS WHILE DRIVING THROUGH THE MOUNTAINS FROM TENNESSEE TO OHIO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164389January 1, 2019
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS ARE SO DIM THAT THEY DO NOT PROVIDE SUFFICIENT LIGHT FOR NIGHT DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164338January 1, 2019
EXTERIOR LIGHTING
I PURCHASED MY 2012 IN 2016. RECENTLY MY HEADLIGHTS HAVE STARTED TO DIM. IT BECOMES VERY HARD TO SEE AT NIGHT TO THE POINT THAT IT ALMOST LOOKS AS IF I DON'T HAVE ANY LIGHTS ON IT ALL. MOST OF THE TIME I HAVE TO CUT MY HIGH BEAMS ON WHICH CREATES A PROBLEM FOR ONCOMING TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164372January 1, 2019
EXTERIOR LIGHTING
HEADLIGHT LOW BEAM CONTINUOUS FAILURE. HEADLIGHTS ON LOW BEAM FAIL TO ILLUMINATE THE ROAD, EVEN AFTER HAVING HEADLIGHTS REPLACED. UNABLE TO SEE ROAD DIVIDING LINE IN MANY INSTANCES WHILE DRIVING. VISIBILITY ON THE DRIVER SIDE LIMITED TO 20 FEET MAXIMUM. ALMOST HAD A PEDESTRIAN INCIDENT IN A CROSS WALK WHERE I WAS UNABLE TO SEE THE PEDESTRIAN CROSSING. PLEASE FIX THE PROBLEM AS SOON AS POSSIBLE, AS VISIBILITY CONTINUES TO WORSEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164292December 31, 2018
EXTERIOR LIGHTING
WHEN LIGHTS ARE PLACED ON DIM YOU CANNOT SEE TO DRIVE AT NIGHT. VERY DIM AND UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164194December 31, 2018
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WERE NOT PROVIDING ADEQUATE ILLUMINATION. THE CONTACT HAD A PERSONAL MECHANIC CLEAN THE HEADLIGHT CONNECTORS, BUT IT DID NOT CORRECT THE FAILURE. THE VEHICLE WAS TAKEN TO HERITAGE CADILLAC (7134 JONESBORO ROAD, MORROW, GA 30260, 770-872-0025) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLIES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164253December 31, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE TRANSMISSION WAS SLIPPING. WHILE ATTEMPTING TO SWITCH GEARS, THE VEHICLE WOULD JOLT AND TAKE EXTRA TIME TO SHIFT INTO GEAR. THE TRANSMISSION WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TOWED TO THE LOCAL MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 1,291. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164260December 31, 2018
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
NO LOW BEAM HEADLIGHT VISIBILITY. CADILLAC SAID THERE IS NO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164281December 31, 2018
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT THE DIMMER FAILED TO FUNCTION PROPERLY AND THE DAYTIME RUNNING LAMPS DID NOT ILLUMINATE BRIGHTLY ENOUGH. THE CONTACT HAD TO APPLY THE HIGH BEAM HEADLIGHTS IN ORDER TO SEE THE ROAD. ANDREWS CADILLAC (1 CADILLAC DR, BRENTWOOD, TN 37027, (615) 200-9076) WAS CONTACTED AND WERE AWARE OF THE FAILURE, BUT STATED THERE WAS NO REMEDY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164325December 31, 2018
EXTERIOR LIGHTING
HEADLIGHTS ARE VERY DIM RESULTING IN VERY POOR VISIBILITY WHEN DRIVING AT NIGHT AND FORCING THE EXCESSIVE USE OF HIGH BEAMS IN ORDER TO SEE. *DT VIN IS NOT AVAILABLE *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164068December 30, 2018
EXTERIOR LIGHTING
WHEN DRIVING AT NIGHT ON LOW OR DIM YOU DO NOT HAVE ENOUGH LIGHT TO SEE ANYTHING OR ANYONE AND THEY CAN NOT SEE YOU WE HAVE ALMOST HAD SEVERAL WRECKS BECAUSE OF THIS ISSUE I HAVE TAKEN MY CAR TO BOTH THE DEALERSHIPS IN HUNTSVILLE TX WHERE WE BOUGHT IT AND ALSO THE ONE IN CONROE TX AND BOTH HAVE TOLD ME THE KNOW ABOUT THIS PROBLEM BUT THERE IS NOTHING THEY CAN DO ABOUT THE PROBLEM BECAUSE THERE IS NO RECALL I KNOW THAT THIS IS AN ON GOING PROBLEM THAT THEY HAVE KNOW ABOUT FOR SEVERAL YEARS AND THAT SEVERAL LAWSUITS HAVE BEEN FILED IN STATE COURTS IN CA AND FL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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