Cadillac SRX Complaints

3,266 consumer complaints on file.

#11183581March 2, 2019
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS ARE EXTREMELY DIM AND VIRTUALLY WORTHLESS AT NIGHT. THE ROUND CENTER LENS LOOKS CLOUDY. THE PROBLEM IS NOT WITH THE CLEAR OUTER PLASTIC COVERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183615March 2, 2019
EXTERIOR LIGHTING
DIM LIGHTS ARE WORKING AT ABOUT 20 PERCENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183359March 1, 2019
ENGINE
PURCHASED 11/16 WITH 62K MILES, 12/16 REPLACED HIGH PRESSURE STEERING LINE, 5/18 REPLACED ALL TIMING CHAINS, 1/19 REPLACED STEERING COOLER. 2-WEEKS LATER LOWER END ROD KNOCK-CONNECTING ROD BEARING(S) BAD. NO WARNING, NO SOUNDS AND THE OIL WAS CHANGED SAME TIME AS STEERING COOLER REPLACED. NO NOTICE OF SHAVINGS IN OIL. OIL HAS BEEN CHANGED EVERY 3-5000 MILES. ALL SERVICE PERFORMED AT CADILLAC DEALERSHIP. $8999 TO REPLACE ENGINE. KBB CAR TRADE IN VALUE $7300, NOW $1000 FROM DEALERSHIP. AT 60 I'VE OWNED A LOT OF AUTOMOBILES, SEVERAL CADILLAC'S AMONG THEM AND TAKE EXCELLENT CARE OF THEM. I HAVE A PICKUP WITH 243K JUST TO SHOW HOW WELL I TAKE CARE OF THEM. THIS OUT OF THE BLUE BLOWN CONNECTING ROD BEARINGS IS HIGHLY SUSPECT. ESPECIALLY JUST HAVING HAD THE DEALER PERFORM AN OIL CHANGE. IF THE BEARINGS WERE GOING BAD THERE WOULD HAVE BEEN SHAVINGS IN THE OIL, AND WOULD HAVE BEEN OBVIOUS. SIDE NOTE. WHEN I CHECKED THE CODES BEFORE BEING TOWED TO THE DEALERSHIP IT HAD A P0017 CRANKSHAFT SENSOR. SAME CODE WHEN I HAD TO REPLACE THE TIMING CHAINS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183394March 1, 2019
EXTERIOR LIGHTING
THE HEADLIGHTS ON THIS VEHICLE ARE SO DIM AT NIGHT ITS DANGEROUS. WHEN ON A DARK ROAD SOMETIMES I WONDER IF THE HEADLIGHTS ARE EVEN ON. MY HUSBAND DRIVES ON A DARK ROAD FULL OF WILDLIFE AND THE WAY THE HEAD LIGHTS ARE HE WILL NEVER SEE ONE IF IT RUNS IN FRONT OF HIM AT NIGHT. THIS NEEDS TO BE RECALLED AND FIXED NOW! AND NOT AT THE OWNERS EXPENSE, ITS A CADILLAC FOR GOODNESS SAKES!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183126February 28, 2019
UNKNOWN OR OTHER
MICHELIN PREMIER LTX TIRE TREAD IS SEPARATING FROM THE TIRE AT 21000 MILES. PART #31741, GM PART #22996332
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183140February 28, 2019
EXTERIOR LIGHTING
THE HEADLIGHTS ON THIS 2014 CADILLAC, WITH 50,200 MILES, ARE A DESIGN AND MANUFACTURING FLAW. THE LIGHTS ON LOW BEAM, AT NIGHT, ARE DRIVING HAZARD AS THEY DO NOT LIGHT THE ROAD. THE HIGH BEAMS ARE A WORK AROUND TO CIRCUMVENT THE PROBLEM BUT SERVE ONLY AS A TEMPORARY FIX. ON-COMING TRAFFIC NEGATES ITS USE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183163February 28, 2019
EXTERIOR LIGHTING
LOW BEAM HEADLAMPS BECAME VERY DIM. CLEANED HOUSINGS AND REPLACED BULBS, AND PROBLEM DID NOT GET ANY BETTER. WE HAVE TO USE HIGH BEAMS ALL THE TIME TO SEE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183073February 28, 2019
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS ARE TO DIM FOR NIGHT DRIVING. I DON'T FEEL SAFE DRIVING AT NIGHT, IT'S DIFFICULT TO SEE THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182844February 27, 2019
EXTERIOR LIGHTING
THE LOW BEAM LIGHT VISIBILITY HAS PROGRESSIVELY DETERIORATED TO THE POINT WHERE PASSENGERS HAVE COMMENTED THAT I'D FORGOTTEN TO TURN ON MY HEADLIGHTS. THERE IS MOISTURE IN THE LIGHT HOUSING. WE'VE TRIED TO REPLACE THE BULBS WITH LED BULBS BUT VISIBILITY DIDN'T IMPROVE. WE'VE OBSERVED MOISTURE ACCUMULATING OVER SEVERAL YEARS BUT WERE NOT AWARE IT WOULD EFFECT VISIBILITY. I'M ENTERING AN EXACT DATE ONLY BECAUSE IT'S REQUIRED TO PROGRESS BUT I DO NOT HAVE AN EXACT DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182888February 27, 2019
EXTERIOR LIGHTING
FRONT HEADLIGHTS ARE DIMMING OUT. HEADLIGHTS ARE NOT GIVING SUFFICIENT ENOUGH LIGHTING FOR DRIVING AT NIGHT. HEADLIGHTS OUTPUT IS POOR. I HAVE EXPERIENCED NEAR ACCIDENTS WITH OTHER VEHICLES AND PEDESTRIANS AT NIGHT BECAUSE OF I CAN'T SEE THE LANE DIVIDING LINES ON HIGHWAYS AND STREETS WHILE DRIVING AT NIGHT BECAUSE OF THE FACTORY HEADLIGHTS DIMMING. THE HEADLIGHTS DOESN'T EVEN LIGHT UP INSIDE OF MY GARAGE WHEN PROJECTED AT IN CLOSE RANGE. (I HAVE INCLUDED A PHOTO)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182649February 26, 2019
EXTERIOR LIGHTING
JUST BOUGHT A 2015 SRX CADILLAC ON FEB 16, 2019. TEST DROVE DURING THE DAY, BUT BY THE TIME ALL WAS DONE IT WAS NIGHT. DRIVING HOME AND 1/10 OF A MILE OUT, I PULLED OVER TO SEE IF THE LIGHTS WERE ON. THEY WERE, SO I CONTINUED TO DRIVE. ALL ALONG CONVINCING MYSELF IT MUST BE BECAUSE I WENT FROM A CAR TO SUV AND IT WAS MY PERCEPTION OF SITTING UP HIGHER. I BELIEVE I WAS SO HOPING SINCE I HAD JUST SIGNED A 'NO WAITING TIME' AND ' AS IS' CONTRACT PLUS PURCHASING GAP AND EXTENDED WARRANTY FOR OVER $3000 MORE! WELL, IT IS NOT MY PERCEPTION FROM A DIFFERENT LEVEL! I DROVE AGAIN AND NOT ONLY ARE THE BULBS PROJECTING DIFFERENT LEVEL OF BRIGHTNESS( IF U CALL IT 'BRIGHT') BUT NEITHER MAKES IT WHERE THE ROAD IS SAFELY VISIBLE. I HAD IT IN THE DEALERSHIP SHOP THREE DAYS AFTER PURCHASE TO FIX THE CUE PROBLEM (DEALERSHIP TAKING CARE OF THAT) AND ASKED TO CHECK HEADLIGHTS. I THOUGHT THEY CHANGED BULBS AND ALL WAS WELL SINCE IVWAS TOLD THEY CHECKED THEM AND ALL WAS GOOD TO GO. NOT. I HAVE WRITTEN CADILLAC VIA EMAIL AND I HAVE NOTIFIED THE BUICK DEALER WHERE I BOUGHT THE VEHICLE. AFTER PURCHASING (BIG MISTAKE I'VE LEARNED THE HARD WAY) AND THIS PROBLEM EMERGED, I SEARCHED INTERNET AND THIS IS A COMMON PROBLEM. I'M HOPING CADILLAC OR THE BUICK DEALERSHIP WILL HELP RESOLVE THIS UNSAFE ISSUE. IF NOT, NOT SURE WHAT I WILL DO WITHOUT HAVING TO TRADE IT IN AND PROBABLY LOSE $$ GO WITH A DIFFERENT BRAND OF CAR!! HEADLIGHTS (LOW BEAMS) ARE TOO DIM TO SEE THE ROAD!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182342February 25, 2019
POWER TRAIN, SUSPENSION
FRONT STRUTS MAKING BOUNCING NOISE. ON INSTRUMENT PANEL IT STATES SERVICE REAR AXLE. I TOOK MY CAR INTO ELCO CADILLAC THEY TOLD ME I SHOULD REPLACE STRUTS EVERY 60-70,000 MILES ?????????? ASLO THE SERVICE REAR AXLE THEY CLAIMED WAS THE SENSOR SHORTING OUT. SO THEY REPLACED REAR DIFFERENTIAL CLUTCH CONTROL MODULE AND SOLENOID. THEY SAID SOLENOID VALVE STUCK. MY COST $1400 THE DAY I PICKED IT UP THE SAME [XXX] MESSAGE APPEARED (SERVICE REAR AXLE) ??????????????????? I BROUGHT IT RIGHT BACK ? THEY HAVE LOST ALL OF MY TRUST ! MY CAR HAS ONLY 77,000 MILES ON IT. ALSO THEY TOLD ME THAT NOBODY HAD THE PART. THEY CHECKED ALL OF CADILLAC THROUGHOUT THE USA AND SAID THEY WILL TRY TO LOCATE ONE. NEXT THING I KNOW THEY RECEIVED THE PART BUT IT CAME IN BROKEN? SO THEY REORDERED FROM GM I DON'T BELIEVE MUCH OF WHAT THEY SAY NOW. MY CAR IS OVER THERE PROBABLY SO THEY CAN FIGURE OUT HOW TO REMOVE THE SERVICE REAR AXLE CODE! PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182453February 25, 2019
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS ARE A SAFETY HAZARD AND DANGEROUS FOR DRIVER AND ANY AND ALL PASSENGERS DRIVING AROUND THIS VEHICLE. THE LIGHT DO NOT ILLUMINATE WELL OR DIM AND THIS PROBLEM IS GOING TO CAUSE ACCIDENT, INJURIES OR DEATHS. DRIVING VEHICLE AT NIGHT YOU CANNOT SEE, IT IS LIKE DRIVING IN THE DARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181550February 21, 2019
EXTERIOR LIGHTING
LOW BEAMS SUCK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181330February 20, 2019
EXTERIOR LIGHTING
HEADLIGHT LOW BEAMS ARE SO DIM IT IS TOTALLY DANGEROUS TO DRIVE AT NIGHT. NO FIX AVAILABLE. I ADDED NEW LED LOW BEAMS AND FOG LIGHT AND STILL CANNOT SEE TO DRIVE AT NIGHT. THE COMPLAINT IS RAPID ON THE INTERNET FOR THE SAME ISSUES. NO RECALLS OR PROBLEM SOLUTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181022February 19, 2019
UNKNOWN OR OTHER
2015 CADILLAC FRONT LIGHTS VERY POOR, DIM. TOOK TO DEALERSHIP, CHARGED US $188 TO "DIAGNOSE" WHEN THE PROBLEM WAS OBVIOUS, THEY WERE CLOUDY. THEN CHARGED US $1774 WE HAD NO CHOICE, LIGHTS WERE DISASSEMBLED, WE NEEDED TO SEE AT NIGHT! NOTE THERE WERE SEVERAL OTHERS GETTING SAME REPAIR RIGHT THERE AT SAME TIME. I WAS ANGRY, DEALERSHIP HAD A "BUTTON" BUILT IN ON COMPUTER TO GET FINANCIAL CREDIT FROM GM, OBVIOUSLY THIS HAPPENS OFTEN. THE CREDIT WAS $800 AUTOMATICALLY,(WE THEN PAID NET $974. )I WANT ALL TO BE REPLACED AND CREDITED. I CALLED GM, THEY ALLEGEDLY CONTACTED CADILLAC AND THEY SAID WOULD NOT HELP US. GM SENIOR REP ADMITTED THIS IS A PROBLEM, HAPPENS OFTEN 2015 MODEL. THIS WAS OBVIOUSLY IS A RECALL ISSUE!. THEY WERE GOING TO CHARGE US $188 (DIAGNOSE) AND NOT FIX IT, OR $1774 TO REPLACE/PUT BACK TOGETHER. GM SENIOR REP SAID WE SHOULDN'T HAVE PAID, IT WOULD HAVE BEEN EASIER TO GET IT SOLVED IF WE DIDNT PAY. WHAT? WE HAD TO SEE! THE LIGHTS WERE IN PIECES, WE HAD TO PAY $188 IF WE DIDNT REPLACE IT AND PAY FOR IT. WE HAD NO CHOICE. PLEASE HELP US GET FULL REIMBURSEMENT THIS IS VERY OBVIOUSLY A PROBLEM WITH MANY OF THESE 2015 SRX. THIS TREATMENT AND CHARGES TO REPLACE WAS OUTRAGEOUS. OUR CAR JUST GOT OUT OF WARRANTY BTW, AND ONLY HAS 47,600 MILES ON IT. WE HAVE ANOTHER CAR 11 YEARS OLD, LIGHTS ARE FINE, WE HAD ANOTHER CAR FOR 20 YEARS NEVER REPLACED FRONT LIGHTS. THEY ARE DEFECTIVE PURE AND SIMPLE, VERY UNSAFE. WE HAD TO USE BRIGHTS BEFORE REPLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181033February 19, 2019
EXTERIOR LIGHTING
HEADLIGHTS HAVE BEEN FILLED WITH CONDENSATION FOR OVER 4 YEARS AND DEALER SAYS IT WOULD NOT CAUSE ANY ISSUES, PURELY A COSMETIC ISSUE. NOW HEADLIGHTS ARE MALFUNCTIONING, WITH LOW BEAM ALTERNATING BETWEEN WORKING AND NOT WORKING, AND CAN ONLY FLASH HIGH BEAMS, NOT KEEP THEM ON FOR NIGHT DRIVING. THE LAWSUIT CHESTER STEELE V GM IS ONLY LIMITED TO CALIFORNIA, ONE OF THE DRIEST STATES. WITH RECENT BELOW 0F TEMPERATURES THE CONDENSATION HAS MOST LIKELY FRIED THE CONNECTIONS FROM FREEZING, THAWING, AND REFREEZING. GM KNOWS THIS IS A PROBLEM, AND WILL NOT ADDRESS IT EXCEPT WITH AT LEAST A $2,000 BILL TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181052February 19, 2019
EXTERIOR LIGHTING
THE LIGHTS WHEN ON DIM ARE SO DARK THAT YOU ARE UNABLE TO SEE TO DRIVE AT NIGHT. BRIGHTS WORK FINE BUT DIMS ARE USELESS. VERY UNSAFE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181138February 19, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE EXTREMELY DIM, WHICH MADE IT DIFFICULT FOR THE CONTACT TO SEE THE ROAD AT NIGHT. THE VEHICLE WAS TAKEN TO SHEEHAN CADILLAC (5101 N FEDERAL HWY, POMPANO BEACH, FL 33064) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED AND THE VEHICLE WAS NO LONGER INCLUDED UNDER WARRANTY. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 67,058.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181200February 19, 2019
EXTERIOR LIGHTING
LIGHTS DIM ALMOST CAUSE ME TO CRASH. NOW ONE NOT WORKING SEEMS LIKE A LOT OF ISSUES WITH THIS VEHICLE. IS IT TO GET THE NEARLY $500 REPAIR COST? FIX THE PROBLEM THOUSANDS COMPLAINING, IT'S AN OBVIOUS FLAW. NOT FAIR . THIS IS VERY DANGEROUS WILL THIS ONLY BE FIXED AFTER A TRAGEDY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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