Cadillac SRX Complaints

3,266 consumer complaints on file.

#11280274November 15, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE DRIVING AT NIGHT WITH THE LOW BEAM HEADLIGHTS ACTIVATED, THE ILLUMINATION WAS EXTREMELY DIM AND CAUSED A VISIBILITY HAZARD. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. STERLING MCCALL CADILLAC (10422 SW FREEWAY, HOUSTON, TX) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 25,000.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280027November 14, 2019
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT MOISTURE ACCUMULATED IN THE HEADLIGHTS, WHICH LED TO THE PASSENGER SIDE HEADLIGHT SHUTTING OFF. THE CONTACT WAS DRIVING APPROXIMATELY 65 MPH AT THE TIME OF THE FAILURE. THE VEHICLE WAS TAKEN TO FLOW CADILLAC (336-760-7000, LOCATED AT 1400 S STRATFORD RD, WINSTON-SALEM, NC 27103) WHERE THE HEADLIGHT ASSEMBLY WAS REPLACED; HOWEVER, THE FAILURE RECURRED WITH THE DRIVER'S SIDE HEADLIGHT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THE WARRANTY WAS EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 117,268.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280032November 14, 2019
EXTERIOR LIGHTING
HEADLIGHTS ARE ALMOST NON EXISTENT DURING NIGHT DRIVING, FIRST NOTICED DRIVING AT NIGHT ON STATE HIGHWAY 35 FROM BAY CITY TEXAS TO PALACIOS TEXAS NOVEMBER 13 2019 DURING INTERMITTENT RAIN SHOWERS...HAD TO USE BRIGHTS TO GET ANY DOWN ROAD ILLUMINATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279891November 13, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING 20-30 MPH, THE BRAKE PEDAL WAS APPLIED, BUT FAILED TO RESPOND AS IT WAS DEPRESSED TO THE FLOORBOARD. AFTER TWENTY MINUTES, THE VEHICLE DROVE AS DESIGNED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO SHIREY CADILLAC (10125 S CICERO AVE, OAK LAWN, IL 60453, (708) 576-5164), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO THREE INDEPENDENT MECHANICS WHO STATED THAT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 63,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279528November 12, 2019
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO PRODUCE ADEQUATE LIGHTING AND THE HIGH BEAM HEADLIGHTS HAD TO BE ENGAGED TO DRIVE THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO COASTAL CHEVROLET (559 OCEAN HWY, SUITE 1, PAWLEYS ISLAND, SC 29585) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 75,000. *DL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279678November 12, 2019
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS ARE INEFFECTIVE. VERY DANGEROUS TO DRIVE AT NIGHT. PLEASE MAKE GM TAKE RESPONSIBILITY AND REPAIR THESE VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279691November 12, 2019
EXTERIOR LIGHTING
I JUST BOUGHT THIS CAR FRIDAY ,FIRST I HAD A PROBLEM WITH WATER IN THE HEAD LIGHTS I CORRECTED THAT MY SELF ,NOW THE HEADLIGHTS ON DIM IS SO DIM IT'S DIFFICULT TO SEE THE ROAD AT NIGHT ,AT TIMES YOU CAN'T SEE THE WHITE STRIP ON THE SIDE OF THE ROAD I'M 69 YEARS OLD IT MAKES DRIVING AT NIGHT VERY DIFFICULT ,PLEASE CHECK THIS OUT THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279388November 11, 2019
AIR BAGS
MY 2007 CADILLAC SRX AIRBAG IS BULGING OUT AND KEEPS GETTING WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279310November 10, 2019
EXTERIOR LIGHTING
WHILE DRIVING ON I-95 AT NIGHT, WITH ONCOMING TRAFFIC, LEGALLY FORBIDDING THE USE OF HI-BEAMS, A DEER, I BELIEVE, SUDDENLY CROSSED THE ROAD, 50-75 FEET IN FRONT OF MY VEHICLE. THE LOW BEAMS ON THE VEHICLE ARE SO POOR I WAS UNABLE TO SEE THE DEER UNTIL IT WAS DIRECTLY IN FRONT OF THE VEHICLE. I HAD TO SLAM ON THE BRAKES AND VIOLENTLY SWERVE TO THE RIGHT, LEAVING THE ROAD SURFACE IN A SIDEWAYS SLIDE, CROSSING THE SHOULDER AND FINALLY STOPPING ON THE GRASS, HEADING DOWN HILL, ONLY INCHES FROM A POST. THIS LACK OF EFFICIENT HEAD LIGHTING, NOW KNOWN TO BE FROM HEADLIGHT UNIT SEAL FAILURE LEADING TO LOW LIGHT LEVELS FROM THE PROJECTORS, CAUSED THIS ACCIDENT. THE PASSENGER STRUCK HER HEAD ON THE PASSENGER WINDOW AND SUFFERED A BUMP AND BRUISE TO THE RIGHT SIDE OF HER HEAD. IT IS NOW MY UNDERSTANDING THAT MITIGATING THIS SEAL FAILURE WILL COST ME ABOUT $1600.00 AT THE CADILLAC DEALER. ADDITIONALLY, I UNDERSTAND THAT THE ONLY REPLACEMENT AVAILABLE FROM CADILLAC IS THE SAME UNIT THAT HAS FAILURES AND THAT NO UPGRADED UNIT HAS BEEN MADE. ADDITIONALLY, I UNDERSTAND THAT CADILLAC HAS BEEN FOUND LIABLE IN A CLASS ACTION SUIT REGARDING THESE FAULTY HEADLIGHTS IN FLORIDA AND CALIFORNIA, HOWEVER, NOT IN MY STATE OF RESIDENCE, ALTHOUGH, COINCIDENTALLY, MY ACCIDENT OCCURRED IN FLORIDA. THESE 300,000 VEHICLES NEED TO BE INVESTIGATED FROM MODEL YEARS 2010 TO 2016, AS THEY ALL USE THE SAME HALOGEN HEADLIGHTS. IT IS ONLY A MATTER OF TIME, UNLESS ALREADY OCCURRED, UNTIL LOSS OF LIFE IS SUFFERED FROM THESE INADEQUATE HEADLIGHT UNITS. MY PARTNER, THE PRIMARY DRIVER OF THIS VEHICLE, IS NOW AFRAID TO DRIVE THIS CAR AND WILL NOT DRIVE IT IN ANY CONDITION OTHER THAN DAYLIGHT, CAUSING HARDSHIP ON US.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11278586November 7, 2019
EXTERIOR LIGHTING
I WAS DRIVING DOWN A CITY STREET AT NIGHT AT APPROXIMATELY 10 MPH AND MY FRIEND INFORMED ME THAT MY HEAD LIGHTS DID NOT LOOK LIKE THEY WERE ON AT ALL. SINCE THIS INCIDENT, I ASKED ANOTHER FRIEND TO DRIVE AHEAD OF ME ON A DARK CITY STREET AND TELL ME IF MY LIGHTS WERE ON. HIS RESPONSE WAS, "YES THEY ARE, BUT VERY DIM. I AM VERY WORRIED ABOUT YOU DRIVING AT NIGHT"!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278653November 7, 2019
SUSPENSION
I HAD FELT SWAYING IN MY REAR FOR ABOUT 1 MONTH BEFORE IT ACTUALLY BROKE. I WAS GOING DOWN I40 HEADED TO THE BEACH AND I HEARD A POP AND ALL OF A SUDDEN MY STEERING WHEEL WAS AT A RIGHT HAND TURN POSITION GOING STRAIGHT. (DOG TRACKING) I HAVE HAD IT TEMPORARILY FIXED UNTIL I KNOW FOR SURE THAT IT SHOULD BE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278655November 7, 2019
UNKNOWN OR OTHER
MY RADIO IS GOING BATTING AGAIN. IT PLAYS BUT THE SCREEN WILL NOT WORK 1/2 THE TIME - I HAVE NO CONTROL ON WHERE TO GO. WHEN I TRY TO RECIEVE A CALL FROM THE CAR IT WILL PICK UP AND DISCONNECT 2 SECONDS INTO THE CALL. IT WILL NOT LET ME USE A AUX CORD TO PLAY MUSIC. I HAVE REPLACED THE DISPLAY ON 9/13/16 AND I REPLACED THE RADIO ON 4/26/17. THIS IS NOT ACCEPTABLE. I HAD TO WAIT IN APRIL FOR OVER A MONTH OR TWO B/C THIS PARTICULAR RADIO WAS ON BACK ORDER DUE TO ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277938November 4, 2019
ELECTRONIC STABILITY CONTROL (ESC), STEERING
THE STABILITY SYSTEM ENGAGES AND DISENGAGES ON ITS OWN. I HAVE SEEN SEVERAL FOURMS AND REPORTS AS TO PEOPLE HAVING THE SAME ISSUE . HAPPENS AT LEAST 1 TIME A DAY BUT USUALLY SEVERAL TIMES A DAY. WHEN YOU ARE DRIVING DOWN THE ROAD (WHICH IS THE ONLY TIME IT PHYSICALLY ENGAGES IT) THE STABILITY SYSTEM WARNING LIKE COMES ON AND SAYS TO SERVICE STABILITY SYSTEM AND THE SYSTEM WILL ENGAGE ON IT'S OWN. THIS IS EXTREMELY DANGEROUS AS WHEN THIS HAPPENS THE CAR APPLYS THE BRAKES ON IT'S OWN AND THEY GET ALOT OF VIBRATIONS AND IT PUSHES THE CAR LEFT OR RIGHT FROM THE FRONT END , ALMOST GOT INTO A WRECK AND WOULD LOVE FOR A RECALL TO ME PUBLISHED FOR THIS BECAUSE THIS IS A SERIOUS SAFETY CONCERN .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278071November 4, 2019
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, WHEELS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 15-30 MPH, THE ANTI-LOCK BRAKE SYSTEM STARTED TO HESITATE WHEN ATTEMPTING TO STOP THE VEHICLE. THE VEHICLE EXPERIENCED A PULSING SENSATION WHEN STOPPING. THE CONTACT TOOK THE VEHICLE TO BROGAN CADILLAC OF TOTOWA (LOCATED AT 112 ROUTE 46 EAST, TOTOWA, NJ 07512, 973-200-6342) WHERE IT WAS DETERMINED THAT THE COLLECTOR RING AND HUB NEEDED TO BE CLEANED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS RELATED TO A MANUFACTURER COMMUNICATION NHTSA ID NUMBER: 10080901 (SERVICE BRAKES, AIR, SERVICE BRAKES, HYDRAULIC, TRACTION CONTROL SYSTEM, SERVICE BRAKES, ELECTRIC). THE VEHICLE HAD BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED TO CONTRIBUTE TOWARDS THE COST OF THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 125,000. *BF CONSUMER STATED ENTIRE "HUB" ASSEMBLY WAS REPLACED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278097November 4, 2019
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE DRIVER'S SIDE HEADLIGHT FAILED. THE HEADLIGHT BULB WAS REPLACED SEVERAL TIMES BY CLASSIC CADILLAC OF MONTGOMERY (833 EASTERN BYPASS, MONTGOMERY, AL 36117, (334) 625-1813); HOWEVER, THE FAILURE WAS NOT CORRECTED. THE DEALER STATED THAT THE DRIVER'S SIDE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED BECAUSE IT HAD MOISTURE INSIDE. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277698November 2, 2019
EXTERIOR LIGHTING
HEADLAMPS HAVE BECOME VERY DIM WHICH CAUSES AN UNSAFE CONDITION WHEN DRIVING AT NIGHT. IN ORDER TO SEE THE ROAD I MUST USE HIGH BEAMS. I AM CONSTANTLY SWITCHING OFF THE HIGH BEAMS WHEN AN ONCOMING CAR APPROACHES. DEALER HAS STATED THE PROBLEM IS NOT THE BULB BUT THE PROJECTED LENSE IN FRONT OF THE BULB. THE PROBLEM HAS GOTTEN STEADILY WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277455November 1, 2019
SEAT BELTS, EXTERIOR LIGHTING
HEADLIGHTS CONTINUE TO GET SO MUCH CONDENSATION THAT THE BULB AND THE CONTROLLER MALFUNCTION AND THE LIGHTS WILL NOT COME ON UNTIL THE UNITS DRY OUT EITHER OVER TIME OR ARE MANUALLY REMOVED TO DRY OUT INDOORS. THE DEALER STATES CONDENSATION IS NORMAL AND THE LAWSUIT THAT OFFERED REDRESS WAS ONLY FOR VEHICLES SOLD IN TWO STATES AND MY STATE IS NOT INCLUDED. THE FIX IS TO REPLACE WITH THE SAME DEFECTIVE DESIGNED LIGHT ASSEMBLY. THE FRONT PASSENGER SEATBELT GETS STUCK AND MUST BE UNBUCKLED IN ORDER TO ADJUST. CURRENTLY THE DRIVERS SEATBELT FUNCTIONS AS DESIGNED WITH NO ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277506November 1, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE DID NOT FULLY STOP WHEN THE BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD. THE CONTACT ALMOST CRASHED INTO ANOTHER VEHICLE DUE TO THE FAILURE. AN INDEPENDENT MECHANIC REPLACED THE BRAKE MASTER CYLINDER AND THE ABS MODULATOR VALVE ASSEMBLY. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 100,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277095October 30, 2019
VISIBILITY/WIPER, EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS DO NOT PROVIDE ENOUGH LIGHT TO DRIVE SAFELY AT NIGHT. THIS PROBLEM IS KNOWN BY GM AND THEY REFUSE TO HONOR THE REPAIRS. MANY FORUMS DISCUSS THIS SINCE IT INVOLVES THE CADILLAC SRX FROM 2011-2015. ALL THEY GO IS REPLACE THE WEATHER STRIPPING AROUND THE LIGHT BUT THAT IS NOT EFFECTIVE. MY WIFE AND I ARE PRETTY MUCH CONFINED TO DAYTIME DRIVING BECAUSE THE LOW BEAMS ARE SO USELESS AT NIGHT OR IN THE RAIN THAT YOU REALLY WOULD BE BETTER OFF WITH CANDLES. I WAS FORCED TO DRIVE FOR AN EMERGENCY LAST NIGHT AND ALMOST HAD AN ACCIDENT ON A COUNTRY ROAD BECAUSE THE LIGHTS DID NOT LIGHT UP THE ROAD GOOD ENOUGH TO SEE WHERE I WAS DRIVING. SERVICE CENTER SAID THERE WAS NOTHING THEY COULD DO BUT THERE IS. THEY HAVE BETTER HEADLIGHT ASSEMBLIES BUT WILL NOT REPLACE THEM. GM JUST STALLS AND STONEWALLS THE CUSTOMER. I HAD THE BRIGHTEST LOW BEAM BULB REPLACED IN BOTH LIGHTS BUT THE HEADLIGHT DESIGN IS THE PROBLEM. MOST EXPENSIVE PEACE OF TRASH I HAVE EVER OWNED. BEEN DEALING WITH THIS SINCE PURCHASING IN 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271592October 28, 2019
EXTERIOR LIGHTING
MOISTURE COLLECTS IN THE HEADLIGHT ASSEMBLY WHICH CAUSES THE LOW BEAM HEADLIGHT EFFECTIVENESS TO SERIOUSLY REDUCED. THE LUMENS PROJECTED ONTO THE ROAD ARE SO LOW THAT IT IS ALMOST LIKE DRIVING WITHOUT YOUR HEADLIGHTS ON. THIS PRESENTS A SERIOUS NIGHT DRIVING SAFETY SITUATION. THE DEALER AND GM ADMIT THERE IS A PROBLEM WITH THE HEADLIGHT DESIGN BUT WILL DO NOTHING TO CORRECT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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