Cadillac SRX Complaints

3,266 consumer complaints on file.

#11339142July 13, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS ON LOW BEAM DO NOT PROJECT LIGHT. I HAVE TO USE MY HIGH BEAMS AT NIGHT, WHICH CAUSES ON COMING TRAFFIC TO SHINE THEIR HIGH BEAMS IN MY EYES. THE LOW BEAMS ARE SO DIM THAT I HAVE STOPPED DRIVING MY CAR AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338498July 9, 2020
UNKNOWN OR OTHER
I WAS TAKING THINGS OUT OF MY REACH HATCH, AND IT SUDDENLY FELL ON ME WITHOUT WARNING, HURTING MY BACK AND ALMOST TRAPPING ME, IF MY WIFE WAS NOT PRESENT, I COULD NOT HAVE LIFTED THE HATCH . MY CHEST AND BACK HURT AND I COULD HAVE SUFFOCATED.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11338126July 8, 2020
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTSS WERE DIM AT NIGHT DUE TO WATER AND CONDENSATION INSIDE OF THE HEADLIGHT HOUSINGS. ADDITIONALLY, THE CONTACT HAD TO DRIVE WITH THE HI-BEAM HEADLIGHTS AT NIGHT. THE VEHICLE WAS TAKEN TO KEVIN WHITAKER CHEVROLET (2320 LAURENS RD, GREENVILLE, SC 29607, (864) 297-0011) HOWEVER, WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT RECEIVED A LETTER REGARDING THE FAILURE. THE LETTER STATED THAT REIMBURSEMENT WOULD BE PROVIDED FOR VEHICLES REPAIRED FOR THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338297July 8, 2020
POWER TRAIN, UNKNOWN OR OTHER
I PURCHASED A 2014 CADILLAC SRX AND BEGAN HAVING PROBLEMS WITH THE TRANSMISSION 7 MONTHS LATER. I WAS EXPERIENCING HARD SHIFT CHANGES CONSTANTLY WHILE DRIVING, TO THE POINT WHERE I ALMOST CAUSED AN ACCIDENT. I TOOK THE CAR TO THE DEALER 5 TIMES FOR A DIAGNOSTIC REVIEW. OCCORDING TO THEM THEY DID NOT FIND ANYTHING WRONG WITH THE CAR UNTIL I DROVE IT THERE AND PHYSICALLY REQUESTED A MANAGER TO COME OUT AND DRIVE THE VEHICLE WITH ME. THEN AND ONLY THEN THEY ADMITTED SOMETHING WAS WRONG WITH THE CAR, THEY KEPT IT FOR 2 WEEKS AND CLAIMED THEY PERFORMED A COMPLETE TRANSMISSION OVERHAUL. I TOOK THE CAR HOME AND 5 WEEKS LATER I WAS BACK AT THE DEALERSHIP WITH THE SAME PROBLEM, THIS TIME WORST THAN THE 1ST TIME. BY THEN MY WARRANTY HAD EXPIRED, THEY DID NOT WANT TO GUARANTEE THEIR REPAIR AND THEY WANTED ME TO PAY ALMOST 3,000 DOLLARS FOR TRANSMISSION REPAIR THEY CLAIMED TO HAVE DONE. MY OTHER ISSUE IS WITH THE CUE, IT CRACKED WHILE THE CAR WAS AT THE DEALERSHIP AND WAS TOLD I NEEDED TO PAY 1,500 DOLLARS TO FIX. SECOND TIME I HAD AN ISSUE WITH IT. THIS MODEL HAS SO MANY ISSUES IT DEFINITELY SHOULD BE RECALLED BEFORE SOMEONE DIES ON THE ROAD FROM A FAULTY TRANSMISSION AND CUES THAT CAN BE DANGEROUS BECAUSE YOU HAVER TO USE YOUR CELL PHONE FOR NAVIGATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337721July 6, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
PLEASE INVESTIGATE! APPROX. 3 DAYS AGO I WAS COMING TO A STOP SIGN IN A RESIDENTIAL AREA & APPLIED BRAKES. SPEED LIMIT IS 25, BUT I WAS GOING SLOWER, JUST TO THE CORNER PAST MY HOME. NOT ONLY DID BRAKES NOT WORK- THE CAR BEGAN TO ACCELERATE ON ITS OWN TO ABOUT 35-40 MPH- NO GAS APPLIED. TRIED PUMPING BRAKES, SHIFTING THE CAR INTO NEUTRAL, REVERSE, PARK- ALL WHILE AT AN UNEXPECTED ACCELERATED SPEED. I PLOWED INTO A RESIDENTIAL YARD WHICH HAD A SMALL HILL THINKING MAYBE I COULD STOP THE CAR THAT WAY. THAT DIDN'T WORK. I SWERVED BACK INTO THE STREET; CAR STILL REVVING AND MOVING FORWARD. AT THAT POINT I THOUGHT I WAS GOING TO CRASH INTO A HOUSE, POLE OR ANOTHER VEHICLE. I ENDED UP HALFWAY ON THE STREET AND HALFWAY ON A CURB AFTER CONTINUOUSLY TRYING THE BRAKES AND SHIFTING FROM DRIVE TO PARK (VEHICLE STILL ACCELERATING AS IF IT WAS POSSESSED!!) AND JUST BEFORE HITTING A LIGHT POLE, WITH DRIVER SIDE DOOR OPEN THINKING I'D RATHER JUMP OUT OF A MOVING VEHICLE THAN DIE FROM RAMMING INTO A POLE, HOUSE OR CAR- I THOUGHT TO TURN PHYSICALLY TURN OFF THE IGNITION WHILE THE VEHICLE WAS IN DRIVE. THIS IS THE ONLY WAS THE CAR WOULD STOP MOVING. THIS WAS A VERY DISTURBING AND DANGEROUS EXPERIENCE. I HAVE NO DOUBT THIS IS NOT A NORMAL ISSUE AND SHOULD BE RECALLED AND FIXED BY THE MANUFACTURER- WHATEVER IT IS. MY MECHANIC STILL HAS NOT DETERMINED WHAT THE ISSUE IS. WE KNOW IT ISN'T AS SIMPLE AS JUST FIXING THE BRAKES. I AND/OR OTHER PEOPLE COULD HAVE BEEN KILLED IN THE PROCESS AND EVEN WORSE, MY TWO SMALL CHILDREN COULD HAVE BEEN IN THE CAR WHICH THANKFULLY THEY WERE NOT. THIS WAS SUCH A TRAUMATIC EXPERIENCE THAT I NO LONGER FEEL SAFE DRIVING THE CAR FOR FEAR IT COULD HAPPEN AGAIN WITH MY CHILDREN INSIDE. IF I HAVE THE CAR REPAIRED, I DON'T EVEN KNOW THAT I FEEL COMFORTABLE SELLING IT TO ANYONE ELSE- IT'S THAT DANGEROUS! PLEASE INVESTIGATE. THIS PROBLEM IS DEADLY. 2004 CADILLAC SRX 4DR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337545July 5, 2020
UNKNOWN OR OTHER
I PARKED MY CAR OUTSIDE A FRIEND'S HOUSE IN TROY, MICHIGAN. AFTER ABOUT 5 HOURS OR SO, I WENT TO LEAVE AND THE ENTIRE SCREEN LOOKS LIKE IT HAD SHATTERED ON THE INSIDE. IT IS A CIRCULAR PATTERN AND IS NOT CRACKED FROM THE OUTSIDE. I LOOKED THIS ISSUE UP AND IT APPEARS THERE IS A CLASS ACTION LAWSUIT FOR THIS ISSUE. MY DEALER TOLD ME IT WOULD COST APPROXIMATELY $1300 TO FIX, WHICH I AM EXTREMELY UNHAPPY ABOUT AS A VEHICLE SHOULD NEVER DO THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337399July 4, 2020
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS ARE SO DIM I CAN NOT SEE MORE THAN 2 FEET ON FROMT OF ME. THIS ISSUE IS APPARENTLY CAUSE BY FAULTY CASING ON THE HEADLIGHTS ON 2010-2016 SRX CADILLACS AND GM IS NOT TAKING OWNERSHIP FOR THIS MISTAKE. MY BEHICKE CANNOT BE DRIVEN AT NIGHT WITHOUT THE HIGH BEAMS ON. WE NOTICED THE ISSUE WHILE DRIVING DOWN THE INTERSTATE IN IT FOR THE FIRST TIME AT NIGHT. THERE IS ALREADY A CLASS ACTION LAWSUIT BECAUSE THIS IS A COMMON PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337148July 2, 2020
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
MY CAR WAS SITTING IN THE DRIVEWAY WHEN I STARTED TO DRIVE OFF THE CAR JERKED A LITTLE THEN I APPLIED THE BREAK. STILL IN THE DRIVEWAY,I TRIED TO CONTINUE ON BUT NOTICED THE CAR WOULDN'T MOVE. AHAD IT PLACED ON A CODE READER,P2122,ACCELERATOR POSITION SENSOR CIRCUIT D LOW .REPLACED PEDAL,STILL THE SAME THING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331714June 30, 2020
UNKNOWN OR OTHER
SEAL ON THE BACK-UP CAMERA IS BROKEN ALLOWING MOISTURE AND FOG TO GREATLY BLUR IMAGE. THE DEALER SAID IT WILL COST $502 TO REPAIR. THIS IS CERTAINLY A SAFETY ISSUE. DO NOT KNOW WHY THIS HAPPENED AS THE IMAGE JUST KEEP GETTING WORSE WHILE DRIVING ON CITY STREETS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331275June 28, 2020
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS WILL NOT EVEN LIGHT UP THE ROAD VERY WELL AND CAUSES A SAFETY HAZARD. I SEARCHED THE WEB TO SEE IF ANYONE ELSE WAS HAVING THIS PROBLEM AND A LOT OF PEOPLE ARE HAVING THE SAME PROBLEM DUE TO MOISTURE GETTING IN THE HEADLIGHTS. THEY ARE SAYING IT'S CAUSED BY A MANUFACTURER ERROR WITH 2010-2016 CADILLAC STX'S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331176June 27, 2020
EQUIPMENT, UNKNOWN OR OTHER
SPIDER CRACKS ALL ON MY CUE SCREEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330750June 25, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
TOUCH SCREEN BECAME INOPERABLE; FIRST THE FAN STARTED NOT WORKING TO DEFROST THE WINDOW INTERMITTENTLY, THEN THE CHOICE OF VENTING STOPPED WORKING, THEN THE RADIO. REPAIR: DEALERSHIP REPLACED TOUCH SCREEN (F-CONTROL) COSTING US $1507.72. ...SUBMITTED AS I SEE YOU ARE REVIEWING SAME ISSUE IN TESLAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330809June 25, 2020
ELECTRICAL SYSTEM
AFTER SEARCHING AND CALLING AROUND I AM HEARING THAT THE INSTRUMENT CLUSTER ON THE 2013 SRX HAS HAD NUMEROUS ISSUES. THIS MORNING UPON CRANKING THE CAR AND DRIVING TO WORK I QUICKLY REALIZED THAT NONE OF MY INSTRUMENTS WERE RESPONDING. NO SPEED, NO GAS GAUGE, NOTHING. THE TWO SHOPS THAT I CALLED SAID THAT THEY HAVE ALSO EXPERIENCED PROBLEMS WITH THE CADILLAC SRX INSTRUMENT PANEL AS WELL AS SEVERAL OTHER GM PRODUCTS FROM THAT SAME YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330857June 25, 2020
EQUIPMENT:ELECTRICAL:INFOTAINMENT, UNKNOWN OR OTHER, EQUIPMENT:ELECTRICAL
DELAMINATING OF CADILLAC CUE, CONTROLS BACKUP CAMERA, GPS, RADIO, BLUETOOTH. FACTORY DEFAULT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330614June 24, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE BACKUP MONITOR TOUCHSCREEN CRACKED INTO A SPIDERWEB EFFECT. I DON'T KNOW WHY BUT WAS SUDDENLY LIKE THAT AND HAS GOTTEN WORSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329715June 19, 2020
AIR BAGS, EXTERIOR LIGHTING
HEADLIGHTS ARE SO DIM AT NIGHT THAT IT IS UNSAFE TO DRIVE. HAD TO REPLACE THE ENTIRE HEADLIGHT UNITS. AIRBAG LIGHT ON INDICATING IT MIGHT NOT WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329208June 16, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT WITH THE LOW BEAM HEAD LIGHTS ACTIVATED, THE ILLUMINATION WAS VERY DIM WHICH CREATED A VISIBILITY HAZARD FOR THE DRIVER. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. KING CADILLAC LOCATED AT 1700 W. EVANS ST, FLORENCE, SC 29501, WAS NOTIFIED AND ADVISED THE CONTACT THAT THE HEADLIGHTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329279June 16, 2020
STRUCTURE:BODY
SUNROOF FLOODING IN FRONT PASSENGER FLOOR, WATER SATURATION ON FRONT PASSENGER CARPET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328840June 15, 2020
STEERING
2015 CAR DRIFTS SLIGHTLY TO THE RIGHT. EVEN AFTER AN ALIGNMENT AND NEW TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328385June 11, 2020
ELECTRICAL SYSTEM, SEATS
BOUGHT MY CADILLAC 2015 SRX LAST APRIL 2019, IS HAS BEEN THRU ONE WINTER. JUST A FEW MONTHS BACK NOTICED A BURN IN THE SEAT BACK DOWN AT THE BEND WHILE CLEANING THE CAR. TOOK MY CAR TO QUANTRELL OF LEXINGTON, KY DEALER AND THEY WILL NOT COVER THE REPLACEMENT AND STATED THEY CALLED THE MANUFACTURER AND THEY WILL NOT COVER THE REPLACEMENT. I WAS TOLD IT WAS A SEAT WARMER MALFUNCTION. IT IS A MIRACLE THAT MY CAR DID NOT CATCH ON FIRE. THE CTS MODELS WERE RECALLED FOR THIS VERY REASON, BUT THE WILL NOT RECALL THE SRX'S. I HAVE SEEN MANY COMPLAINTS ONLINE FOR THE SRX. I SHOULD NOT HAVE TO PAY TO REPLACE MY SEAT AND SEAT WARMER WHEN THIS IS A VEHICLE SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Cadillac SRX