Cadillac SRX Complaints

3,266 consumer complaints on file.

#11366361October 26, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH SMOKE BEGAN TO SUDDENLY FILL THE CABIN OF THE VEHICLE. THE CONTACT INDICATED THAT THE SMOKE WAS PRESENT COMING FROM THE CEILING OF THE VEHICLE. AFTER STOPPING AND SHUTTING OFF THE ENGINE THE SMOKE SEIZED. THE VEHICLE WAS THEN DRIVEN TO A NEARBY FIRE DEPARTMENT WHO EXAMINED THE VEHICLE AND DETERMINED THE BURNING WAS DUE TO AN ELECTRICAL FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. NO FIRE REPORT WAS TAKEN. THE LOCAL DEALER AND MANUFACTURER WERE NOT YET NOTIFIED. THE FAILURE MILEAGE WAS 73,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11365307October 20, 2020
EXTERIOR LIGHTING
USING THE CAR FOR NIGHT DRIVING WAS THE FIRST TIME FOR ME IN MY RECENTLY PURCHASED, USED 2015 CADILLAC SRX AND AS I WAS COMING TO A RIGHT TURN LANE IN AN INTERSECTION WITH SIMILAR ONCOMING TRAFFIC PATTERN AND CARS FLASHING BRIGHTS, I DIMMED MY LIGHTS. I DID NOT SEE THE MAN RIDING A BICYCLE WITH HIS FLASHING BICYCLE LIGHTS, NOR HIS FLORESCENT WEAR STRIPS WITHIN A SAFE ENOUGH DISTANCE TO AVOID HIM WHEN HE DECIDED TO CROSS. FORTUNATELY, MY PASSENGER SCREAMED JUST IN TIME FOR ME AND HE ABANDONED HIS ATTEMPT AND DECIDED TO BAIL INTO A CULVERT DITCH, I DID NOT HIT HIM. I STOPPED AND HIS JEANS WERE JUST TORN AND HE SAID HE WAS OKAY, BUT, I WILL NOT PUT THOSE DIMS ON AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365030October 18, 2020
EXTERIOR LIGHTING
THE HEAD LIGHTS GIVE OFF A VERY LOW DIMMING OR A LOW BEAM OF LIGHT. WHICH I CANT SEE THE LINES INSIDE OF THE ROAD OR DIVIDING LANES. THE OUT SIDE GLASS THAT COVERS THE LIGHT IS CLEAR AND NOT DAMAGED.I HAVE TO USE MY BRIGHT LIGHT TO DRIVE EVERYDAY CONDITIONS. IKNOW OF OTHERS CADILLIAC OWNS WHO HAS ALSO EXPERIENCES THIS ISSUE. THIS IS A SAFETY ISSUE OF LIFE AND DEATH!! ON COMING TRAFFIC SOMETIMES BLOWING TO INFORM ME MY LIGHTS ARE LOW. LOOK INTO THIS SAFETY MATTER .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365046October 18, 2020
EXTERIOR LIGHTING
I BOUGHT THE USED CAR ABOUT ONE MONTH AGO. I WAS EXTREMELY HAPPY WITH THE CAR UNTIL I HAD TO DRIVE IT ONE NIGHT. IT WAS LIKE DRIVING A CAR AT NIGHT USING ONE 6 VOLT BATTERY OPERATED FLASH LIGHT FORR THE LOW BEA M HEAD LIGHTS.. AFTER REVIEWING THE MASSIVE ON LINE COMPLAINS, I CALL CADILLAC DIRECT AND ASK FOR HELP. THEY SUGGESTED I TAKE IT TO A GMC DEALERSHIP IN MCKINNEY TEXAS. I WAS TOLD THEY COULD REPAIR 100 PERCENT FOR $,890. I AGREED AND PAID AND LEFT THE CAR FOR AN ENTIRE DAY. THE CAR WAS RETURNED THAT EVENING AND I DROVE IT THAT NIGHT WITH NO IMPROVEMENT WHAT SOEVER. THEY IS NO WAY THIS CAR COULD PASS A TEXAS SAFETY INSPECTION. I AM A HEART AND LUNG AND KIDNEY PATIENT AND MY WIFE DRIVES ME AND ITS RAINING SOME DAYS AND DARK EARLY EVENING NOW AND THIS IS A DANGEROUS VEHICLE! YOU CAN'T SEE A THING AND NO ONE CAN SEE YOU AT ALL!! WHAT MAKES OUR VEHICLE MORE DANGEROUS , ITS BLACK AND NO ONE CAN SEE US AT NIGHT OR BAD WEATHER!! WE NEED YOUR HELP TERRIBLY BEFORE THERE'S A TRAGIC ACCIDENT!!! D
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364503October 15, 2020
EXTERIOR LIGHTING
MY HEADLIGHTS ARE VERY DIM AND UNABLE TO SEE CLEARLY AT NIGHT. IT APPEARS THAT MOISTURE HAS GOTTEN INTO THE HEADLIGHTS AND MAKING THE HEAD LAMPS NON VISABLE. I BELIEVE THIS WAS A CLASS ACTION LAWSUIT ABOUT THE DAMAGED HEADLAMPS. I CAN NOT DRIVE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364566October 15, 2020
EXTERIOR LIGHTING
THE LOW BEAMS ON MY 2016 CADILLAC ARE EXTREMELY DIM AND UNSAFE FOR NIGHT DRIVING. IT IS A LUXURY MODEL WITH NO FOG LIGHTS. THIS PROBLEM SHOULD BE THE CORRECTED BY GM/CADILLAC AND NOT THE OWNER. THIS IS AN EXTREMELY EXPENSIVE REPAIR AND IS CAUSING SERIOUS ISSUES WITH MANY SRX OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364317October 14, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING AT NIGHT, THE HEADLIGHTS FAILED TO ADEQUATELY PROVIDE ILLUMINATION FOR SAFE DRIVING. THE VEHICLE WAS TAKEN TO CADILLAC OF LAKE LANIER (2355 BROWNS BRIDGE RD, GAINESVILLE, GA 30504) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE HEADLIGHTS NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT SUBJECTED TO A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 53,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364182October 13, 2020
UNKNOWN OR OTHER
I BOUGHT MY VEHICLE 6 MONTHS AGO. I NEVER OWNED A CADILLAC AND I REALLY LOVE IT BUT THERE ISN'T ALOT OF LEG ROOM IN THE BACK SEAT AND ITS HARD TO SEE THE TURN SIGNAL LIGHTS BEING 6'4 THE WAY THE WINDOW IS SHAPED I HAVE TO HUNCH TO THE SIDE AND LOOK UP. MY MAIN PROBLEM IS THE TOUCH SCREEN FROM THE CUE APPLICATIONS. IT DOESN'T REGISTER MY TOUCH SO I HAVE TO GO THROUGH THE STEERING WHEEL BUTTONS TO CHANGE ANYTHING. MY VEHICLE ONLY HAS 56,000 MILES ON IT I DON'T THINK SOMETHING LIKE THAT SHOULD GO OUT THAT FAST. I HAVE READ OTHER OWNERS STATING THE SAME THING. THERE SHOULD BE A RECALL ON THIS CAUSE S PERSON SHOULDN'T HAVE TO GO THROUGH THE STEERING WHEEL BUTTONS WHEN THERE IS A TOUCH SCREEN TO DO THAT. I THINK WE SHOULD HAVE THE NEWEST SOFTWARE AVAILABLE OR PUT A NEW UPDATED VERSION INSTEAD OF THE ONE THAT WAS FIRST PUT OUT. THANKS FOR YOUR ATTENTION IN THIS MATTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364070October 13, 2020
POWER TRAIN, VEHICLE SPEED CONTROL
MY CADILLAC WILL GO INTO DRIVE AND REVERSE BUT WHEN I'M DRIVING DOWN THE ROAD IT WON'T SHIFT THE RPMS STAY REAL HIGH IT WONT SHIFT RATHER SHOULD I SAY IN MY CADILLAC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363857October 12, 2020
EXTERIOR LIGHTING
WE ARE HAVING PROBLEMS WITH THE HEADLIGHTS. THERE IS GOING TO BE A PROBLEM WHEN SOMEONE IS KILLED. I DON'T UNDERSTAND BY CADALLIC WON'T FIX THE PROBLEM THEY REPLACE THE LIGHTS ON 2000 THRU 2015 BUT NOT THE 2016. I HAVE INSTRUCTED MY CHILDREN TO FILE SUIT WITH CADILLAC IF SOMETHING SHOULD HAPPEN TO MY HUSBAND AND I IN A CAR WRECK OR SOMEONE HURTING ME CAUSE MY BRIGHTS ARE ON. I HAVE WROTE A LETTER TO CADILLAC SO THEY HAVE ONE ON FILE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363346October 8, 2020
EXTERIOR LIGHTING
GMC KNOWN PROBLEM. LOW BEAM HEADLIGHTS TOO DIM TO DRIVE SAFELY DURING HOURS OF DARKNESS. GM IS AWARE OF THIS PROBLEM STARTING WITH APPROXIMATELY 2010 YEAR MODEL. GM DID NOT CONTACT OWNERS AND IN FACT WE RECEIVED NO NOTICE OF THIS OBVIOUS SAFETY DEFECT EVEN THOUGH GM HAS BEEN AWARE OF IT FOR AN EXTENDED PERIOD OF TIME, THERE HAS BEEN NUMEROUS LAWSUITS AND REPORTS AND SEVERAL ACCIDENTS ATTRIBUTED TO THE DEFECTIVE LOW BEAM HEADLIGHTS. THE HEADLIGHT SYSTEM IS COVERED BY DOT REGULATIONS AND AS SUCH I AM REQUESTING A FORMAL INVESTIGATION AND PUNITIVE ACTION REGARDING OUR 2016 CADILLAC SRX. AGAIN I WILL RESTATE THAT WE WERE NOT CONTACTED ABOUT A KNOWN DANGEROUS DEFECT IN THE LOW BEAM HEADLIGHTS. GM IS ALSO INSISTING THAT OWNERS PAY UP FRONT FOR REPAIRS AND SUBMIT DOCUMENTATION FOR REIMBURSEMENT WHILE ALSO IMPOSING UNREASONABLE TIME LIMITS AND CUTOFF DATES. THIS IS A DOT SAFETY ISSUE. PLEASE ADDRSS IT AS SUCH. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363425October 8, 2020
SUSPENSION
TL* THE CONTACT OWNED A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE TRACTION CONTROL, ENGINE, REAR AXLE SERVICE, AND POWER TRAIN WARNING LIGHTS ILLUMINATED. THE CONTACT LOST CONTROL OF THE STEERING WHEEL AS THE VEHICLE PULLED TO THE LEFT. THE CONTACT TRIED TO REGAIN CONTROL OF THE STEERING WHEEL HOWEVER CRASHED INTO A TELEPHONE POLE. ALL AIR BAGS DEPLOYED. MEDICAL ATTENTION WAS CONTACTED. THE CONTACT WAS TAKEN TO THE HOSPITAL FOR MINOR INJURIES TO BOTH ARMS. A POLICE REPORT WAS FILED. THE POLICE TOWED THE VEHICLE TO A LOT WHERE THE CONTACT WAS AWAITING HER INSURANCE ADJUSTER RESPONSE. THE POLICE DEEMED THE VEHICLE A TOTALED LOST. THE DEALER NOR MANUFACTURER WERE CONTACTED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 14V571000 (SUSPENSION) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 107,500.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11363172October 7, 2020
EXTERIOR LIGHTING
MY PASSENGER SIDE HEADLIGHT IS SO DIM ON REGULAR (NOT HIGH BEAM), THAT I CANNOT SEE THE EDGE OF THE ROAD. I HAVE COMPLAINED TO CADILLAC DIRECTLY. THEY ADVISED I TAKE IT TO THE DEALER, WHICH I DID. I WAS TOLD BY THE SERVICE REP AT FIELDS CADILLAC IN JACKSONVILLE THAT IT IS A REFLECTOR BEHIND THE BULB, AND THEY SEE IT A LOT. THE ISSUE IS THIS: I WAS TOLD THEY WOULD BE HAPPY TO REPAIR IT; HOWEVER I HAD TO PAY FOR IT, AND CADILLAC WOULD REIMBURSE ME. I ASKED THE PRICE. IT WAS APPROX. $1500! I AM A WIDOW, LIVING ON SOCIAL SECURITY, AND DO NOT HAVE THAT KIND OF DISPOSABLE RESOURCES. SHE SAID THAT IS THE ONLY WAY THEY COULD REPAIR IT. I WAS VERY UPSET. I THOUGHT IT WAS COMPLETELY UNFAIR. THERE ARE MULTIPLE COMPLAINTS ONLINE ABOUT THE CAD HEADLIGHTS DOING THE SAME THING AS MINE. I TOLD THEM IF I WAS KILLED IN AN AUTO ACCIDENT BECAUSE I COULDN'T SEE, I WOULD MAKE SURE MY SON NEVER HAD TO WORK A DAY AGAIN IN HIS LIFE. IT WOULD BE ENTIRELY THEIR FAULT IN MY OPINION. I HAD TO DRIVE ABOUT 60 MILES TO MY HOME A FEW WEEKS AGO AFTER DARK, AND I WAS A NERVOUS WRECK. I LIVE IN A RURAL AREA, AND THERE ARE SO MANY ANIMALS, ETC. THAT MUST BE SEEN IF THEY ARE ON THE SIDE OF THE ROAD, NOT TO MENTION MY OWN VISIBILITY OF THE ENTIRE ROAD. WHEN I PUT MY HIGH BEAMS ON, OF COURSE DRIVERS COMING THE OPPOSITE DIRECTION PUT THEIRS ON ME. SO WE'RE BOTH BLIND. IT IS A MAJOR SAFETY ISSUE AND SHOULD NOT BE OVERLOOKED BY CADILLAC OR THE NHTSA. *LN*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363059October 6, 2020
EXTERIOR LIGHTING
HEADLIGHTS ARE SO DIM I REFUSE TO DRIVE AT NIGHT. IT IS DANGEROUS. I REALIZE THERE ARE LOTS OF COMPLAINTS ALREADY AND EVEN A FEW CLASS ACTION LAWSUITS AGAINST GM. I JUST WANTED TO ADD ONE MORE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363094October 6, 2020
SUSPENSION
WHILE TRAVELING ON 295 S IN RI .. I FELT WHAT I THOUGHT WAS A BLOW-OUT OF MY RIGHT REAR TIRE. I LOST CONTROL OF THE VEHICLE SWAYING ALL OVER THE ROAD LOSING CONTROL OF THE VEHICLE. LUCKLY I WENT OFF THE ROAD ONTO THE GRASSY AREA BUT WAS HEADING TOWARD TREES, I MANAGED TO TURN SLIGHTLY TO ONLY SIDE SWIPE ALL THE TREES BEFORE COMING TO A STOP. ALL THE AIR BAGS SIDE CURTAINS DEPLOYED. WHEN FIRST RESPONDERS ARRIVED ON THE SCENE LET GOT ME OUT OF THE CAR. EXPLAINING ABOUT THE BLOW-OUT THEY EXAMINED THE TIRE TO FIND NO FLAT... THEY TOWED THE VEHICLE, THE MECHANIC CALLED IN THE MORNING TO REPORT THE ISSUE WAS THE SUSPENSION.... HE STATED THE INNER TIRE ROD END WAS NOT TOUQED PROPERLY. MY 2015 SRX WAS TOTALED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11363115October 6, 2020
EXTERIOR LIGHTING
FOR THE PAST FEW YEARS MY WIFE'S CADILLAC SRX HEADLIGHTS HAVE BEEN GETTING WORSE AND WORSE. WE HAVE HAD ALL BULBS REPLACED BY BILL CRAMER CHEVROLET IN PANAMA CITY FLORIDA. THE NEW BULBS WERE BETTER FOR A LITTLE WHILE BUT NOW WHEN USING THE DIM HEADLIGHTS, YOU CANNOT EVEN TELL THEY ARE ON. THE BRIGHT HEADLIGHTS HAVE TO BE USED AT ALL TIMES WHILE DRIVING AT NIGHT, OR YOU CANNOT SEE ANYTHING AT ALL. THIS IS A LAWSUIT AND ACCIDENT WAITING TO HAPPEN. I CAN DEFINITELY SEE MOISTURE GETTING INTO THE LIGHT HOUSING AND I THINK IT IS CAUSING ALL THE PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362535October 3, 2020
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, SUSPENSION
POWER TRAIN AXLE IS NOT RIGHT REAR DIFFERENTIAL ETC WHEEELS AND RIM GET STUCK WHEN TURNNING EITHER LEFT OR RIGHT KEY RING LOCKS OR GET STUCK. SHOCKS AND STABITLTY LIGT COMES ON SAYING IT NEEDS FIXING AND TIRE SENSOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362544October 3, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
AFTER A HEAVY STORM, I ATTEMPTED TO START MY CAR THAT WAS PARKED IN THE DRIVEWAY, BUT NOTHING IN THE CAR WOULD RESPOND TO THE KEY FOB OR PUSH TO START. AFTER JUMPING THE BATTERY, WE WERE ABLE TO START THE VEHICLE, HOWEVER, THE ELECTRICAL SYSTEMS WERE ERRATICALLY SHUTTING OFF AND RESTARTING. THE GAUGES AND SYSTEM LIGHTS KEPT BLINKING AND TURNING OFF. THE ENGINE BEGAN TO SMOKE, SO I TURNED THE VEHICLE OFF. THERE WAS A MUSTY SMELL WHICH PROVOKED ME TO SEARCH FOR WATER INTRUSION. THE FRONT FLOORBOARDS WERE SOAKING WET. I COULDN'T GET THE LIFTGATE OPEN, SO I CLIMBED INTO THE REAR AREA AND FOUND COMPARTMENTS THAT HAD STANDING WATER. THE REAR CARPETS WERE ALSO WET. I HAD THE VEHICLE TOWED TO THE DEALERSHIP, AND THEY INFORMED ME THAT THE STORM CAUSED DEBRI TO CLOG THE SUNROOF DRAINS CAUSING THE OVERFLOW PANS TO POUR INTO THE VEHICLE. THIS CAUSED THE LIFTGATE MODULE TO INITIATE A PERPETUAL SIGNAL TO THE BATTERY CAUSING IT TO DIE. I ALSO HAD WATER AND FOGGING BUILT UP IN THE HEADLIGHT COVERS REDUCING THE LAMP OUTPUT. AFTER RESEARCHING THIS ISSUE, I FOUND THAT IT IS A VERY COMMON DESIGN FLAW THAT GM REFUSES TO ADMIT OR EVEN COVER REPAIRS BEYOND THE INITIAL MANUFACTURER'S WARRANTY. THIS IS VERY DISCONCERTING BECAUSE I'M SURE THE ISSUE WILL HAPPEN AGAIN WHEN THERE'S A RAIN DOWNPOUR, AND IT'S ONLY A MATTER OF TIME BEFORE THE WATER CORRODES THE LIFTGATE MODULE OR OTHER ELECTRONIC COMPONENTS. WATER AVOIDANCE IS NOT AN OPTION. I FEEL THAT GM SHOULD OWN THIS PROBLEM THEY CREATED AND PROVIDE A PERMANENT SOLUTION TO THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361823October 2, 2020
EXTERIOR LIGHTING:HEADLIGHTS
2015 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO HEADLIGHTS SAFETY RECALL. *LD THE CONSUMER STATED THE DEALER IS CHARGING FOR THE COST OF REPAIRS ON A SAFETY RECALL. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362376October 2, 2020
ELECTRICAL SYSTEM
ENGINE LIGHT REPEATEDLY COMES ON AT 100000 MILES. THEN GOES OFF. CODES INCLUDE : CAMSHAFT POSITION ACTUATOR BLOCK 1, TRACTION CONTROL, BLINKING ENGINE LIGHT. AFTER DRIVING FOR A DISTANCE OF 10 MILES OR MORE FOR A DURATION OF 1 TO 3 HOURS IN LIGHT OR HEAVY TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Cadillac SRX