Cadillac SRX Complaints

3,266 consumer complaints on file.

#11407310April 9, 2021
ELECTRICAL SYSTEM
I WAS DRIVING THE VEHICLE AND THE COMPUTER SCREEN WOULD RANDOMLY MOVE AROUND, GPS WAS NO LONGER WORKING AND IT WAS NOT RESPONDING TO TOUCH. THEN A FEW MONTHS LATER I NOTICED A CRACK IN THE LEFT CORNER! WHAT THE HECK IT THEN SPREAD, ON OCCASION I HEARD A 'PING' AND IT SOUNDED AS IF IT WAS CRACKING. WELL IT WAS, IT GOT WORSE AND CONTINUED TO CRACK LIKE A SPIDER WEB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407082April 8, 2021
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT THE LOW-BEAM HEADLIGHTS FAILED TO PROVIDE ADEQUATE ILLUMINATION CAUSING A VISIBILITY HAZARD TO THE DRIVER. THE CAUSE OF FAILURE WAS NOT YET DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407133April 8, 2021
EXTERIOR LIGHTING
NOTIFIED BY LETTER 02.24.2020 FROM CADILLAC GM,LLC OF HEADLAMP/HEADLIGHT ISSUES FOR SRXS 2011-2015. THE REPAIRS AT THE DEALERSHIP WERE CHARGED TO THE CUSTOMER AS STATED IN THEIR LETTER. I WAS REQUIRED TO PAY $1396.00,COMPLETE A PAPER FORM, & MAIL IT WITH RECEIPTS TO A 3RD PARTY. BECAUSE OF A BACKORDER FOR REPLACEMENT PARTS, MY PROBLEM WAS NOT REPAIRED UNTIL OCTOBER 2020. AFTER WAITING FROM MID OCTOBER, I FINALLY RECEIVED MY REFUND IN FEBRUARY 2021. THIS ISSUE WAS SAFETY RELATED FOR DIMMING HEADLIGHTS AT NIGHT. CUSTOMERS WERE FORCED TO PAY UP FRONT TO FIX THE DANGEROUS ISSUE. GM ALSO HAD A DEADLINE OF MAY 28, 2020 TO SUBMIT DOCS FOR REIMBURSEMENT. THIS WAS EXTENDED ONLY FOR CUSTOMERS WITH PRODUCT BACKORDERS. THE PANDEMIC HIT JUST 1 MONTH AFTER GM ISSUED THIS LETTER. WITH JOB LOSSES,ILLNESSES, & DEATHS, GM DID NOT SEND ANY LETTERS MODIFYING THEIR ISSUE FOR SRXS OR OFFERING ALTERNATIVE OPTIONS FOR THOSE IN FINANCIAL CRISIS DURING COVID-19. SO MANY THINGS WRONG WITH THIS PRODUCT ISSUE AND HOW UNPROFESSIONAL & DISLOYAL GM/CADILLAC HAS BEEN TO THEIR SRX OWNERS. I HAVE THE ORIGINAL LETTER AND CHRONOLOGICAL DETAILS OF MY EXPERIENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406827April 7, 2021
EXTERIOR LIGHTING
HEADLIGHTS WHEN ON DIM DO NOT LIGHT UP THE ROADWAY. THE VEHICLE IS NOT SAFE TO DRIVE AT NIGHT UNLESS YOU DRIVE WITH THE HIGH BEAMS ON WHICH OF COURSE INFURIATES ONCOMING TRAFFIC. IF YOU LOOK ON THE INTERNET, YOU WILL FIND THAT MOST CADILLAC SRX FROM 2010 THROUGH 2016 HAVE THIS PROBLEM, YET NO RECALL. WHY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406868April 7, 2021
STEERING
THIS VEHICLE NEEDS A RECALL IMMEDIATELY AS THE ISSUE CAN RESULT IN AN ACCIDENT OR DEATH TO THE DRIVER/ PASSENGERS/ OTHER DRIVERS ON THE ROAD. WHILE DRIVING THIS VEHICLE AT ANY SPEED ON BOTH THE HIGHWAY AND CITY STREETS, IT ABRUPTLY SHIFTS INTO ANOTHER LANE WHILE DRIVING STRAIGHT AND DOES NOT ALLOW YOU TO PRESS ON THE BRAKES OR MOVE THE STEERING WHEEL FOR A FEW SECONDS TO GAIN CONTROL OF THE VEHICLE. A "SERVICE STABILITY SYSTEM" WARNING POPS UP ON THE SCREEN DIRECTLY AFTERWARDS AND A LOUD WARNING SOUND CONSTANTLY RINGS THROUGH THE CAR UNTIL YOU STOP THE VEHICLE AND TURN IT OFF FOR A FEW MINUTES. DRIVING THE CAR AGAIN REPEATS THE SAME PROBLEM. RESEARCH OF THE ISSUE SHOWS THAT MANY OWNERS OF THIS VEHICLE HAVE THE SAME ISSUE AND UPON INSPECTION AT THE MECHANIC, MOST ARE NOT GIVEN A SOLUTION. SOME BLOGS SAY REPLACING THE "STEERING WHEEL SENSOR" HAS SOLVED THEIR PROBLEM HOWEVER I HAVE REPLACED THE SENSOR ALONG WITH THE ENTIRE STEERING POWER STEERING RACK, BRAKES, TIRES, AND SEVERAL OTHER PARTS AND IN A YEAR I AM STILL HAVING THE SAME PROBLEM EVERY SINGLE TIME I DRIVE. THIS IS DANGEROUS AND THE COMPANY NEEDS TO RECALL AND INVESTIGATE THE ISSUE BEFORE SOMEONE IS SERIOUSLY HURT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406647April 6, 2021
POWER TRAIN
TRANSMISSION SHIFT CABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406051April 2, 2021
EXTERIOR LIGHTING
HEADLIGHTS ARE SO DIM THAT THEY ARE BARELY SEEN BY ONCOMING DRIVERS. ONLY ABLE TO DRIVE THE VEHICLE RUNNING BRIGHT LIGHTS IN ORDER TO SEE THEREBY BLINDING THE OTHER DRIVERS COMING AT ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405227March 28, 2021
ENGINE, EXTERIOR LIGHTING, VEHICLE SPEED CONTROL
HEADLIGHTS KEEPS BURNING OUT. REPLACED THEN 2 TIMES SINCE I'VE HAD IT. ENGINE KEEPS GOING OUT. BOUGHT THE CAR FOR $25,000. AND SPENT OVER $5000. ON THE SAME PROBLEM FOR THE TIMING CHAIN ISSUE, TWICE. REPLACED ALL CENTERBEARINGS WITHIN 1 1/2 YEAR. ENGINE LIGHT WON'T GO OFF. STILL CAN'T SEE TO DRIVE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405128March 27, 2021
UNKNOWN OR OTHER
THE REAR LIFT GATE OPENS RANDOMLY. PARKED IN THE GARAGE, IT OPENS. OUT SHOPPING PARKED IN A LOT AND RETURN TO CAR AND IT'S OPEN. PARKED IN DRIVEWAY, IT OPENS. IT HAPPENS WHENEVER AND WHEREVER. WHEN I NOTICE THE LIFT GATE HAS OPENED, I CLOSE IT AND CHECK IT 20 MINUTES LATER ONLY TO FIND IT OPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404973March 26, 2021
EXTERIOR LIGHTING, STEERING
HEADLIGHTS ARE VERY DIM, IT IS VERY HARD TO SEE THE ROAD AT NIGHT. WHILE TURNING THE STEERING WHEEL THE CAR MAKES NOISE. WHILE PUTTING CAR IN PARK SHIFTER DOES NOT GO ALL THE WAY IN TO P MODE , CAN'T TURN OFF THE ENGINE A LOT OF TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404842March 25, 2021
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE HEADLAMPS FAILED TO ADEQUATELY ILLUMINATE THE ROADWAY. THE CONTACT STATED THAT THE HI-BEAM HEADLIGHTS WERE USED TO DRIVE WHILE DRIVING AT NIGHT. THE CONTACT SPOKE WITH MOORE CADILLAC CHANTILLY (25450 PLEASANT VALLEY RD, CHANTILLY, VA 20152, (703) 939-9351) WHO STATED THAT THE HEADLAMP HOUSINGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 71,000.*DT CONSUMER STATES THAT THE FAILURE HAS BEEN OCCURRING SINCE THE VEHICLE WAS PURCHASED ON 3/13/2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404602March 24, 2021
VEHICLE SPEED CONTROL
BACK IN FEBRUARY OF 2020 I WAS DRIVING THE CAR AND IT STARTED JERKING AROUND REALLY BAD WHEN I WOULD EITHER UPSHIFT OR DOWNSHIFT IN 1-2 GEAR. TOOK IT TO CADILLAC AND THEY COULDN'T FIND ANYTHING. WE TOOK IT TO A COUPLE OF OTHER MECHANICS AND A LOT OF MONEY LATER NO ONE COULD FIND ANYTHING. ONE DAY DRIVING HOME FROM WORK THE CAR STARTED JERKING SO BAD THAT I ALMOST CRASHED. COME TO FIND OUT THE TRANSMISSION DIED. WE REPLACED THE TRANSMISSION AND A COUPLE OF MONTHS LATER HAVING PROBLEMS AGAIN. WHEN I DRIVE AND GET TO ABOUT 40 MILES PER HOUR THE ENTIRE CAR SHAFTS TO SHAKE AND JERK AROUND AND THIS HAPPENED WHEN I HAD MY KIDS IN THE CAR. GM IS DOING NOTHING TO HELP US. AT THIS POINT WE DON'T KNOW WHAT TO DO AND AND CAN'T AFFORD TO KEEP RANDOMLY REPLACING PARTS ON A CAR THAT IS JUST NOT SAFE TO DRIVE AT THIS POINT. I AM TRULY AFRAID FOR MY FAMILY'S SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404582March 23, 2021
UNKNOWN OR OTHER
CUE SCREEN SPIDER WEB CRACKS, NOW NOT FUNCTIONING AT ALL, CAN NOT USE RADIO, BLUE TOOTH, OR TEMPERATURE CONTROLS. IT CONSTANTLY CHANGES THE LANGUAGE OF MY ENTIRE CONTROLS TO DIFFERENT LANGUAGES ON ITS OWN AND THE SCREEN JUMPS BACK AND FORTH BETWEEN CONTROLS BUT NONE OF THE CONTROLS WORK. I AM NOW ON MY SECOND CRACKED SCREEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404230March 22, 2021
WHEELS
THE CHROME WHEELS ON THIS VEHICLE, WHICH ARE AN EXPENSIVE OPTION, ARE PITTING AND RUSTING. NEITHER CADILLAC DEALERS OR CADILLAC SERVICE ARE WILLING TO HONOR THE CORROSION WARRANTY FOR THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404052March 20, 2021
POWER TRAIN, STEERING
ONCE IN AWHILE, WHILE DRIVING THE SRX, IT HESITANT SHIFTING CAUSING RPM TO REV HIGHER THAN USUAL. WHEN SLOWING DOWN, ONCE IN AWHILE YOU FEEL A KICK. ALSO I HEAR A SLIGHT WHINING NOISE WHEN DRIVING. STEERING WHEEL TURNED ALL THE WAY TO THE LEFT OR TO THE RIGHT, STEERING WHEEL DOES NOT TURN BACK WHEN GOING FORWARD NOR REVERSE, IT STAYS TURNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403665March 18, 2021
UNKNOWN OR OTHER
THE CUE SCREEN IS NOT FUNCTIONING. THE SCREEN HAS SPIDER-LOOKING CRACKS, I CAN NOT SYNC MY PHONE OR ANYTHING ELSE. I WAS TOLD BY CADILLAC THAT REPLACING IT WOULD COST 1600.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403746March 18, 2021
UNKNOWN OR OTHER
SCREEN JUST CRACKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402848March 14, 2021
ELECTRICAL SYSTEM
ENTERTAINMENT CUE SYSTEM JUST STARTING CRACKING FOR NO REASON AT ALL. MY VEHICLE WAS JUST PARKED AND I CAME OUT TO MY VEHICLE AND I NOTICED THE SCREEN WAS STARTING TO CRACK AND SPREADING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402879March 14, 2021
EXTERIOR LIGHTING
LOW BEAMS SO DIM IT IS NOT SAFE TO DRIVE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400375March 11, 2021
ELECTRICAL SYSTEM, LANE DEPARTURE: WARNING
THE HAPTIC WARNING FOR THE LEFT LANE DEPARTURE WORKED INTERMITTENTLY 2019-2020 AND THEN STOPPED WORKING COMPLETELY IN 2020. I WAS INFORMED IN JANUARY 2020 THAT THERE IS AN ELECTRICAL SHORT (BARE WIRES) IN THE WIRING UNDER THE DRIVER SEAT, WHICH CADILLAC IS REFUSING TO REPAIR AT THEIR EXPENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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