Cadillac SRX Complaints (2005)

122 consumer complaints on file.

#11033118October 12, 2017
ENGINE
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. WHILE DRIVING 20 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A LOCAL DEALER (MERITS AUTO SALES, 313 ELIZABETH AVE, NEWARK, NJ 07112), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE DEALER STATED THAT THE REPAIRS WERE THE CONTACT'S RESPONSIBILITY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968319March 24, 2017
AIR BAGS
TL* THE CONTACT'S DAUGHTER OWNED A 2005 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 40 MPH ON AN ICY, SNOWY ROAD, THE VEHICLE STARTED TO SKID AND THE DRIVER LOST CONTROL OF THE VEHICLE. THE DRIVER CRASHED INTO A CEMENT WALL. ALL THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION ALONG WITH BRUISES TO THE CHEST, RIGHT ARM, AND LEG. A POLICE REPORT WAS FAILED. THE VEHICLE WAS TOWED AND DEEMED DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000. THE VIN WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10938318December 28, 2016
STRUCTURE:BODY
CADILLAC ISSUED A TSB IN APRIL 2012 (TSB #PIT-3749D), WHICH IS ALSO NOTED AS NHTSA ID #10037570 REGARDING RUST AND FRAME CORROSION. MY 2005 CADILLAC SRX IS EXPERIENCING THIS ISSUE, AND I WAS JUST QUOTED $5700 TO REPAIR THE MANUFACTURING DEFECT. WHY ISN'T THE NHTSA REQUIRING A RECALL IF THE STRUCTURAL FRAME OF THE CAR IS ERODING AWAY? I CAN SEND YOU ALL MY CORRESPONDENCE WITH CADILLAC CORPORATE OVER THE PAST TWO WEEKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895253August 12, 2016
AIR BAGS
AIRBAG DIDN'T DEPLOY IN AN ACCIDENT ON AUGUST 11 2016. AIRBAG IS FAULTY AND CONCERN ABOUT THE SAFETY OF THE 2005 SRC 04/01/2021: ODI # CHANGED FROM 10895442 TO 10895253 AS PART OF ROUTINE DATA CLEANUP.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10874595June 16, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. WHILE THE VEHICLE WAS PREPARING TO STOP AT A STOP SIGN, THE VEHICLE BEGAN TO SPUTTER INTO TRAFFIC AND ALL THE WARNING LIGHTS ILLUMINATED. THE ENGINE STALLED AND SMOKE APPEARED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POSITIVE CABLE WIRE FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO MENTIONED THAT THE PARTS TO REPAIR THE FAILURE WERE ON BACK ORDER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 108,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10865816May 19, 2016
ELECTRICAL SYSTEM
VEHICLE STATIONARY. UNABLE TO START. UNABLE TO REMOVE KEY. BATTERY GOES DEAD. 2 GM DEALERSHIPS SAY THERE IS NO FIX. HAVE HAD CAR DIAGNOSED. NO FIX IS UNACCEPTABLE FOR A CADILLAC. DEALERSHIPS "FIX" SO CAR STARTS AND THEN THE SAME PROBLEM STARTS. PLEASE ADVISE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854380April 8, 2016
POWER TRAIN, STEERING, SUSPENSION:FRONT:WHEEL BEARING, STRUCTURE:BODY, ENGINE
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. AFTER PURCHASING THE VEHICLE FROM AN INDEPENDENT DEALER, THE CONTACT TOOK THE VEHICLE TO A CERTIFIED FORD DEALER. THE TECHNICIAN DIAGNOSED THAT THE ENGINE LIGHT WAS ILLUMINATED AND THE DRIVE SHAFT COUPLERS, POWER STEERING, FRONT WHEEL BEARING, AND MOTOR MOUNTS WERE ALL DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS RETURNED TO THE INDEPENDENT DEALER WHO REFUSED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 109,916.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852942April 1, 2016
SERVICE BRAKES
TOOK THE CAR TO THE SUPERMARKET & AS I WAS DRIVING HOME I WENT TO STOP AT A RED LIGHT & MY BRAKES COMPLETELY FAILED. THERE WAS NO WARNING, THANK GOD I WAS NOT GOING FAST AND I WAS NOT HIT BY ANOTHER CAR. BRAKE FLUID HAD COMPLETELY DRAINED OUT OF THE SYSTEM. GOT MY CAR TOWED TO REPAIR SHOP WHERE WE HAVE ALL OUR CARS SERVICED. MECHANIC SAID ALL THE BRAKE LINES WERE ALL ROTTED/RUSTED. CAN'T GET PARTS ANYMORE, THEY HAVE TO 'FABRICATE' THEM. PRICE TO REPAIR $1200.00 MY CAR ONLY HAS 58K & IS GARAGED. I DO LIVE ON LONG ISLAND BUT HAVE NEVER DRIVEN THROUGH ANY FLOODS. CADILLAC SAYS 'CAR IS TOO OLD FOR ANY RECOURSE ON THEIR PART'. WHAT ELSE IS NEW. I LOST MY BRAKES IN AN INSTANT WITH NO WARNING. I'M GRATEFUL I DID NOT CAUSE AN ACCIDENT OR GET MYSELF KILLED. HAVE READ ONLINE THAT THIS HAS BEEN AN ISSUE. I GUESS YOU CAN ADD MY CAR TO YOUR STATISTICS. I GUESS I COULD ASK MECHANIC FOR PICTURES IF YOU WOULD LIKE TO SEE. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851298March 23, 2016
ELECTRICAL SYSTEM
DO YOU REALLY BELIEVE PLACING 2 PLASTIC CAPS ON A KEY SOLVES THIS IGNITION RECALL? THE RECALL IS FOR THE IGNITION SWITCH! I TOOK THE CAR IN TODAY AND THIS IS HOW THEY ADDRESSED THE ISSUE. THIS WAS A COMPLETE WASTE OF MY TIME AND I AM NO MORE SAFER NOW THAN BEFORE I WENT IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10840266March 7, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10775310September 23, 2015
ENGINE
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND ATTEMPTING TO ACCELERATE, THE VEHICLE DECELERATED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THERE WAS A SUDDEN INCREASE OF ENGINE RPMS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE TIMING TENSIONER BELT FAILED AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745605August 2, 2015
UNKNOWN OR OTHER
ON TUESDAY, JULY 21, I WAS AT A STOPLIGHT ON THE CORNER OF MERRICK AVENUE AND STEWART AVENUE IN GARDEN CITY, NY. WHILE WAITING FOR THE LIGHT TO TURN GREEN, THERE WAS A LOUD POP. I BRIEFLY LEFT MY AUTOMOBILE AND SAW THAT THE SUNROOF WAS SHATTERED. I TURNED AT THE LIGHT SINCE MY DESTINATION WAS LESS THAN A BLOCK FROM WHERE THE INCIDENT TOOK PLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722223May 29, 2015
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. WHILE DRIVING AT 35 MPH, THE TRACTION LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AND THE VEHICLE STALLED. THE VEHICLE RESTARTED, BUT LOST ACCELERATION AND THE STABILITY LIGHT ILLUMINATED. THE CONTACT MERGED TO THE SIDE OF THE ROAD. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CONNECTION WIRE FROM THE COMPUTER TO THE ACCELERATOR PEDAL WAS NOT CONNECTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 108,295.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705878April 15, 2015
ENGINE
AT APPROX. 121,000 MILES, WENT TO START MY CAR, WHEN STARTED THERE WAS AN AWFUL KNOCKING NOISE UNDER THE HOOD, THE ENTIRE CAR WAS SHAKING, AND MISFIRING. AFTER TAKING TO THE DEALER, I WAS TOLD THE TIMING CHAIN NEEDED REPLACED. OVER $2000 TO DO THIS, DURING HAVING THE TIMING CHAIN REPLACED I WAS TOLD THAT THE TIMING CHAIN GEARS HAD BEEN PREVIOUSLY MARKED MEANING THE TIMING CHAIN ON MY VEHICLE HAD BEEN PREVIOUSLY CHANGED. I HAVE READ ABOUT SO MANY PEOPLE HAVING THE EXACT SAME ISSUE WITH TIMING CHAINS HAVING TO BE REPLACED AT VERY LOW MILEAGE. I BELIEVE WITH ALL THE COMPLAINTS AND CONCERNS OF THE TIMING CHAINS FAILING AT THIS RATE, THIS SHOULD HAVE BEEN A RECALL AND BEEN REPLACED UNDER CADILLACS EXPENSE. THIS IS JUST RIDICULOUS. I HAVE SEEN PREVIOUS NHTSA ITEM #'S REGARDING THE SAME THING! THERE ARE PLENTY OUT THERE. PREVIOUS COMPLAINTS: NHTSA ID # 10335816, 10512619, 10598962 ETC. THERE WAS A RECALL FROM GM ON TIMING CHAINS BUT ONLY INCLUDED MODELS 07 BULLETIN NO 11340A,REV B AND REV C. NHTSA REFERENCE- 10043857. I BELIEVE THIS RECALL SHOULD HAVE INCLUDED MODELS OLDER THAN 07 GOING BACK OF 04 AS SO MANY PEOPLE HAVE HAD THIS ISSUE! I BELIEVE GM SHOULD MADE RESPONSIBLE FOR REPLACING THESE ISSUE AND REIMBURSING FOR THE REPAIR COSTS. AS IF IT WAS IN 2007-2009 MODELS WHEN THEY REALIZED THE ISSUE IT IS MORE LIKELY TO HAVE BEEN IN OLDER MOLDERS AS WELL, AS THE ISSUE WAS NOT FIXED UNTIL AROUND 2010. MAKE GM RESPONSIBLE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705736April 14, 2015
ENGINE
INTERMITTENT ATTEMPTS AT STARTING. START ATTEMPTS WITHOUT THE KEY BEING ACTUATATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682683February 11, 2015
STEERING, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
CAR RAPIDLY SPEED UP AT FULL AND LITTLE TIME AFTER THAT HEARD LOUD NOISE IN BACK AS DRIVING .TODAY TOOK TO MECHANIC AND DIDN'T EVEN GET POWER STARTING UP AND THEN SPEED UP AGAIN AT FULL STOP AND STARTED SMOKING TO. SAID POWER STEERING WENT OUT THOUGHT IT WAS THAT GOT ALMOST HOME PROBLEM STILL OCCURRED SO DID SOME RESEARCH AND FOUND THIS RECALL . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670417January 6, 2015
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
DRIVER DOOR LATCH STAYS IN THE OPEN POSITION, PREVENTING THE DOOR FROM LATCHING CLOSED. AFTER SITTING FOR A WHILE, OVER NIGHT OR A FEW DAYS, DOOR WILL LATCH CLOSED AGAIN. THIS IS A INTERMENT PROBLEM. CONCERNED WILL OCCUR WHILE DRIVING AS IT APPEARS TO BE EFFECTED BY THE ELECTRIC LOCK SYSTEM. CHECKED ON WEB SEVERAL OTHERS HAVE HAD THIS PROBLEM ALSO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668838December 29, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. THE CONTACT STATED THAT THE KEY WAS DIFFICULT TO REMOVE FROM THE IGNITION. THE FAILURE OCCURRED INTERMITTENTLY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE MOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER INFORMED THAT THE PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659967November 21, 2014
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 15 MPH, THE HEATER WAS ACTIVATED AND THERE WAS AN ABNORMAL NOISE. THE CONTACT ALSO STATED THAT THERE WAS A BURNING ODOR EMITTING FROM THE VENTS AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10653557November 8, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
I WAS DRIVING ON THE EXPRESSWAY WITH MY CHILDREN IN THE CAR, I WAS GOING THE NORMAL SPEED LIMIT OF 60 MPH ON THIS ROAD. ALL OF A SUDDEN, I LOOKED UP AND THE GLASS TO MY SUNROOF FLEW OFF. I NEVER HAD A PREVIOUS ISSUE WITH THIS SUNROOF AND THERE WAS NOTHING LOOSE AT THE TIME OF THE INCIDENT. I WAS SO SCARED THAT THE GLASS WOULD HIT SOMEONES CAR BUT IT DID NOT. I AM STILL BAFFLED BY THE WHOLE EXPERIENCE. THERE HAS TO BE A MANUFACTURER'S DEFECT BECAUSE GLASS DOES NOT COME OFF A VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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