Cadillac SRX Complaints

3,266 consumer complaints on file.

#11731617April 16, 2026
UNKNOWN OR OTHER
I received a flyer that my Cadillac was included in the urgent Rear Toe Link Safety Recall, so I took it to the local Cadillac dealership in Ridgeland, MS. My 2011 Cadillac SRX had the same warnings on my dashboard that were included in the flyer that I received. The warning lights and message were Service StabiliTrak, and my car chimed in combination with the message and the lights stayed on while I drove. When at the dealership, I was told that they were locating the part, and would let me know if they were able to service my car that day. Not long afterwards, I was told that they were able to locate the part and my car could be serviced today for the Rear Toe Link safety recall. The shuttle took me home a while later and once I received a call back from the dealership that my car was ready for pick up, I returned back to the dealership. I then received my key and paperwork at the checkout counter and my car was driven back to me. The car was still on so I drove it back home, parked in my garage and turned it off. After 30 minutes, I started my vehicle and the same warning lights and message to Service the StabiliTrak, as well as the chiming were still on my dashboard as if the part was never replaced. When I spoke with the dealership service representative and the service manager later on, both men told me that the message warnings on my car and on the flyer about the Rear Toe Link Safety Recall had nothing to do with the Rear Toe Link Safety Recall. They said that I would have to pay a diagnostic fee to determine the cause for the message/chimes which could be other things. None of this information was on my checkout paperwork or discussed with me when I picked up my car that same day. At this point, I don't trust the information told to me over the phone and I don't trust if I pay for a diagnostic test, they would be honest to say that it was because of the safety recall. I'm questioning the actual service or if the part was replaced at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11729757April 7, 2026
STRUCTURE
The contact owns a 2012 Cadillac SRX. The contact stated that the vehicle was having a failure with the drains for the sunroof. The contact stated that water was draining directly into the driver's and passenger’s side footwells. The contact stated that there was water saturating the carpet. Additionally, after it had rained, the radio intermittently stopped functioning. The vehicle was taken to a local dealer several times, but the vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 152,667.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11729496April 6, 2026
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2016 Cadillac SRX. The contact stated that while driving at night at various speeds, the low beam headlights were very dim, causing the contact to drive using the high beam headlights to properly see the roadway. The contact replaced the halogen headlight bulbs with LED bulbs; however, the low beam headlights were still dim while driving at night. The contact became aware that the reflective surface on the headlights was burned out. The contact stated that the halogen bulbs appeared to be degrading, and there were bubbles on the bulbs. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728181March 31, 2026
EXTERIOR LIGHTING
Low beam headlights extremely dim. Feels like driving with parking lights only. Very difficult to see. While checking different positions of the headlight switch discovered that in the parking light position ALL lights go off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727454March 27, 2026
UNKNOWN OR OTHER, ENGINE, ELECTRICAL SYSTEM
The vehicle was purchased approximately one month before this incident and was represented as inspected. While driving on the highway at approximately 65 mph, the vehicle suddenly exploded near the exhaust area. The engine then began smoking and caught fire. The brakes did not work, and the doors locked, preventing the driver from pulling over normally. The driver had to jump out of the moving vehicle while it was on fire in order to save her life and the lives of her daughter. The exact cause is UNKNOWN at this time. The vehicle is available for inspection. This incident poses a serious safety risk.
Crash:
No
Fire:
Yes
Injuries:
3
Deaths:
0
#11727193March 26, 2026
EXTERIOR LIGHTING
The low beam headlights are useless for night driving. The operator is required to run high beam during any night time or low light operation. This creates a safety issue for both the operator and any incoming vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726934March 25, 2026
EXTERIOR LIGHTING:HEADLIGHTS, ELECTRICAL SYSTEM
The contact owns a 2014 Cadillac SRX. The contact stated that while the vehicle was parked, the headlight wiring harness for the low beam headlights produced a burning odor. The contact believed that the burning odor was coming from loose terminal connections, which caused the terminals to overheat and melt. The headlights were inoperable. The dealer was notified of the failure, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11725577March 19, 2026
EXTERIOR LIGHTING
The headlights don’t work very well when they are dimmed. To the point that one has to use high beams all the time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723489March 11, 2026
EXTERIOR LIGHTING
The contact owns a 2016 Cadillac SRX. The contact stated that the headlights failed to properly illuminate the roadway while driving. The vehicle was taken to the dealer, and the contact was informed that the fog covering the headlights could not be removed and that the vehicle was not covered under recall. The dealer informed the contact that the headlight assemblies needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722771March 8, 2026
VISIBILITY/WIPER, EXTERIOR LIGHTING
Low beam lights are extremely dim pretty sure it’s caused by the projector screen infront on the bulbs not allowing enough light to come thru. Can not see the road infront of you or around the side or your car when needing to make a turn, extremely dangerous
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11721458March 2, 2026
EXTERIOR LIGHTING
The low beams make it impossible to see at night. I replaced the bulbs to high visibility LED and still nothing. It's so dim and bad I have to drive with high beams on. It's terrible that it's been like this for 4 years and still we have no recall on the headlights when they now there's a problem with the reflective material and/or condensation on the inside of the headlight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720103February 24, 2026
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2014 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the front headlights were extremely dim. The contact stated that the dim headlights made the vehicle unsafe at night because of inadequate illumination. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719631February 21, 2026
POWER TRAIN, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
When I start the car and place it into reverse (from its parking spot) and let it idle backwards about 12-18 ft, it abruptly comes to a halt and makes a hard thump noise. If I then shift it into drive and allow it to idle forward, it will barely idle upto about 6-8 feet. I am hearing a plethora of different things and have not been able to drive it since October, 2025. I need help, please.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11718946February 18, 2026
ENGINE, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2004 Cadillac SRX. The contact stated that while driving approximately 65 MPH, the vehicle stalled, and the power steering and power brakes were inoperative. No warning lights were illuminated. The failure had occurred on several occasions. The contact researched and became aware of an unknown recall related to the failure; however, the VIN was not under recall. The vehicle was taken back to the residence, and a dealer was contacted. The contact was informed that the electronic stability control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11716409February 7, 2026
EXTERIOR LIGHTING
Front headlights dim. Amount of light reflected/projected totally insufficient to drive safely at night. Amount of light reflected fails to illuminate area immediately in front of car. The amount of light actually approximates running lights. I replaced the headlight bulbs but did not solve or even affect the problem. Online research indicates it is not a bulb problem but the reflective coating around the bulb that has burned off on these parts. The fact there is no safety recall on a problem of generating sufficient light to illuminate the area in front of the car at night is shocking. A safety recall is necessary and way overdue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11716161February 6, 2026
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2015 Cadillac SRX. The contact stated that while driving at night, the headlights were extremely dim and failed to provide sufficient illumination of the roadway. The failure significantly reduced visibility and created a safety hazard. The vehicle was driven to a dealer; however, the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 32,388.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713063January 24, 2026
SERVICE BRAKES
I was driving and had to hard brake as to not hit a young driver who wasn't paying attention to his driving. The brake pedal went all the way to the floor. There were no warning lights on. I got the car checked out by our local mechanic AND a certified Cadillac dealer. We had a new master cylinder and O ring installed in October. Our mechanic found there is a special bulletin on 18 different vehicles with the same issue. And my Cadillac is on that list. I don't understand how this problem CAN'T be a total recall and just a special bulletin. My safety was totally at risk as the brake system was not working properly. Now with that being the Chevy/Cadillac dealership found that there is a problem with the ABS module. Which can not be found anywhere but a third party vendor. After paying almost $400 for the master cylinder and O ring the problem seemed to be fixed but now we have to pay ABS module. I know as the NHTSA can't refund any monies but GM should be held accountable for this issue and should pay for any repairs and parts to fix this dangerous issue. I have kept my receipts so that I can be reimbursed. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712074January 20, 2026
EXTERIOR LIGHTING
The contact owns a 2013 Cadillac SRX. The contact stated that while driving at night, the headlights failed to properly illuminate the roadway, limiting the driver’s vision while driving. The contact stated that the passenger’s side headlight was inoperable, and the driver’s side headlight was very dim. Due to the failure, the contact was forced to use the high-beam headlights while driving at night. The vehicle was taken to a local dealer, and the contact was informed that there were no recalls on the VIN related to the failure. The contact was provided with an estimate for the repair. Upon investigation, the contact discovered that there was a Class Action Lawsuit on similar vehicles for the failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11710184January 11, 2026
EXTERIOR LIGHTING
For years I did not drive at night because I could not see the road well enough to feel secure driving after dark. Fast forward when my daughter asked me if my headlights were on, I realized it was the dim headlights on low beam that was the issue all these years and not my eyesight at night. I have a 2014 Cadillac SRX. Never received a safety notice or recall from GM nor the dealership. This has been proven to be a major GM problem they should be required to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11710185January 11, 2026
EXTERIOR LIGHTING
My father gave me his 2013 Cadillac SRX and I have noticed the headlights have dimmed significantly over the past few months. I replaced the lamps, but the same issue still exists. I spoke with my local Cadillac dealership and they told me of the known issue with the headlights. I did some research and see there was a class action lawsuit against Cadillac, but it does not seem to apply to vehicles registered in Wisconsin. I will need to correct this problem as driving at night has now become very difficult. If you have history of this issue with other drivers, any insight or direction would be much appreciated. Thank you for your time. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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