Cadillac SRX Complaints

3,266 consumer complaints on file.

#10467079July 23, 2012
ENGINE
MY 2006 CADILLAC SRX HAS A VERY HARD START UP AND ENGINE IS VERY LOUD WAS STARTING. CHECK ENGINE LIGHT IS CONSTANTLY ON. HAD CHECK ENGINE LIGHT CHECKED AND RETURN CODES ARE P0008 AND P0017. GM KNOWS THIS IS A PROBLEM IN THESE VEHICLES AND FAILS TO PLACE A RECALL OUT TO CORRECT THE ISSUE. I BUY NOTHING BUT CADILLACS BUT I AM VERY UPSET ABOUT THIS ISSUE!!!! I THINK GM REALLY NEEDS TO TAKE CARE OF THIS!!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465759July 16, 2012
ELECTRICAL SYSTEM
ECM HAS REPLACED TWO TIMES AND THE CAR KEEPS HAVING ELECTRICAL PROBLEM AND WILL NOT ACCELERATE. THE PROBLEM HAPPENS ATLEAST EVERY 4-6 MONTHS AFTER REPLACING ECM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465595July 13, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT WHILE ENTERING THE REAR OF THE VEHICLE, THE REAR HATCH BACK DOOR STRUCK THE CONTACT'S ARMS, RESULTING IN INJURY. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100 AND THE CURRENT MILEAGE WAS 800.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10464921July 3, 2012
STRUCTURE
2011 CADILLAC SRX. CONSUMER STATES THAT THE BLIND SPOT OFF THE RIGHT QUARTER PANEL HAS ALMOST CAUSED HIM TO BE IN THREE ACCIDENTS. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462670June 21, 2012
UNKNOWN OR OTHER
WHEN I WAS LOADING ITEMS INTO THE REAR OF MY CAR, THE CLOSE BUTTON WAS ACCIDENTLY HIT, THE HATCH CAME DOWN AND HIT ME IN THE HEAD AND MY ARM. IT DID NOT STOP AND REVERSE, I HAD TO GET OUT OF THE WAY. I TRIED IT AGAIN, AND WHEN I PUT MY ARM OUT TO STOP THE HATCH TO SEE IF IT WOULD REVERSE, IT PUT SO MUCH PRESSURE ON MY ARMS THAT THEY BECAME BLACK AND BLUE. I AM CONCERNED THAT WHAT IF THIS WAS A CHILD, IF IT NEEDS THAT MUCH PRESSURE TO STOP AND REVERSE, WHAT WOULD HAPPEN TO A CHILD. I HAD THE CAR LOOKED AT WHERE I BOUGHT IT AND THEY SAID THAT, THAT IS HOW MUCH PRESSURE IS NEEDED TO STOP., I HAD A 2010 SRX, AND IT DID NOT NEED THAT MUCH PRESSURE TO STOP. AS SOON AS THE HATCH HIT SOMETHING, IT STOPPED AND RESERVED BACK UP. I AM WONDERING IF ANYONE ELSE HAS HAD THIS PROBLEM AND CAN THE HATCH BE ADJUSTED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461985June 17, 2012
ENGINE, POWER TRAIN
MY NEW CAR WAS TOWED A NUMBER OF 4 TIMES. FIRST TIME CAR WAS ONLY 6 MOS OLD AND HAD 3000 MI ON IT. SECOND AND THIRD TIME HERITAGE CADILLAC SAID THEY WERE WORKING WITH ENGINEERS FROM CADILLAC TO TRY AND REPAIR. 4TH TIME THEY SAID COULDN'T FIX AND CAR WAS NOT SAFE TO DRIVE, COULD GET STRANDED IN IT. MAY OR JUNE 2011. JAN 2012, JULY 2011, MAY 2012 FAILURE TO START/TOWED IN . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461918June 15, 2012
ENGINE AND ENGINE COOLING:ENGINE
TIMING CHAINS! CAR WAS PARKED, AND WENT TO START IT AND IT WOULDN'T START. HAD IT TOWED TO DEALER AND THEY TOLD ME IT WAS TIMING CHAINS AND $2800.00. IN DOING SOME RESEARCH, FOUND THAT 2004 - 2006 MODELS ARE HAVING ISSUES WITH THE OIL GETTING TO THE CHAINS PROPERLY, BECAUSE THE HOLE IS TOO SMALL TO LUBRICATE CHAINS. I BUY HIGH END CARS AND TAKE CARE OF THEM. THIS IS THE FIRST TIME A TIMING CHAIN HAS EVER GONE OUT ON ANY OF MY VEHICLES. (BEEN DRIVING 40 SOME YEARS) A MECHANIC HAS TOLD ME THAT THEY ARE SEEING MORE AND MORE OF THEM. I THINK THERE SHOULD BE A RECALL OR AT LEAST SOMEONE LOOKING INTO THIS. ANOTHER PERSON THAT I KNOW OF HAD THEIR 2004 CTS TIMING CHAINS GO OUT WHILE DRIVING DOWN THE FREEWAY AND IT BLEW THE ENGINE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461634June 13, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION, STEERING:HYDRAULIC POWER ASSIST SYSTEM
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED WHEN SHE EXITED THE VEHICLE, SHE LOCKED THE DOORS WITH THE RKE AND WENT INSIDE THE HOUSE. APPROXIMATELY 20-30 MINUTES LATER SHE WALKED BACK OUTSIDE TO FIND HER VEHICLE IN HER NEIGHBOR'S YARD ACROSS THE STREET FACING THE OTHER DIRECTION. IT WAS THEN DISCOVERED, THE VEHICLE WAS STILL IN DRIVE AND WAS LOCKED. THE CONTACT ALSO STATED THE POWER STEERING LOCK, WHICH ALSO CAUSED THE ACCIDENT. THE RKE ALLOWED THE CONTACT TO GET OUT OF THE VEHICLE AND LOCK IT, WITHOUT BEING IN PARK.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10460576June 4, 2012
EXTERIOR LIGHTING:HEADLIGHTS, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 45 MPH WITH THE HEADLIGHTS ACTIVATED, THE AMBER ILLUMINATION BECAME EXTREMELY DIM WHICH OBSTRUCTED THE VISIBILITY OF THE CONTACT. THE FAILURE RECURRED WHENEVER THE CONTACT WOULD DRIVE WITH HEADLIGHTS ACTIVATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS UNABLE TO PROVIDE ASSISTANCE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 10,000. UPDATED 07/05/12*LJ THE CONSUMER STATED THE HEADLIGHTS LIGHTS WERE AMBER IN COLOR AND DIDN'T ILLUMINATE PROPERLY WHILE DRIVING AT NIGHT. UPDATED 07/10/12.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459164May 21, 2012
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
PURCHASED VEHICLE WITH NAVIGATION OPTION. UPON FIRST USE, VOICE DIRECTIONS WERE TERRIBLY WRONG. DEALER ORDERED NEW NAVIGATION DISK FROM CADILLAC - BUT PROBLEM REMAINED. ISSUE HAS NOT BEEN RESOLVED AFTER THREE MONTHS. CADILLAC REGIONAL MANAGER SAID PROBLEM WILL NOT BE FIXED UNTIL 2014 MODEL YEAR. HIGH POTENTIAL EXISTS FOR FATAL ACCIDENT IF DRIVER IS DIRECTED TO MAKE A WRONG TURN INTO ONE-WAY STREET. HANDHELD GPS UNITS ARE VERY ACCURATE; GM ENGINEERS MUST BE DIRECTED TO MAKE A FIX ASAP. DEALER TESTED OTHER 2012 CADILLAC SRX'S AND SAME PROBLEM OCCURS. THIS IS A POTENTIAL DISASTER IN THE MAKING. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457199May 2, 2012
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
ONE OF FIRST NEW SRXS SOLD IN 2009. STARTED WITH INTERMITTENT FAILURE OF POWER WINDOWS, FOLLOWED BY FAILURE OF NAV/RADIO DISPLAY AND EVENTUALLY REPLACED. THEN ISSUES WITH BACK-UP CAMERA SCREEN WOULD NOT POP UP DURING REVERSE SO COULD NOT SEE OR USE CAMERA. TECHNICIANS UNABLE TO DIAGNOSE PROBLEMS BECAUSE THE CONNECTION PORT TO CAR'S COMPUTER FAILED. SEATS RIPPED OUT AND CONNECTION REBUILT. AUTO REAR TAILGATE WITH SAFETY SENSE CLOSE FAILED AS I REACHED INTO GET PACKAGE OUT AS TAILGATE WENT UP. SUPPORTS FAILED CAUSING TAILGATE TO CRASH DOWN ON ME TRAPPING ME WITH LEGS OUT BACK OF CAR. NOT ONLY DID SUPPORTS STRUT FAIL BUT SAFETY CLOSE MECHANISM FAILED. WIFE HAD TO MANUALLY RELEASE AND RAISE TAILGATE TO FREE ME. THEN AC FAILED ON WAY BACK FROM LONG TRIP. COMPUTER ISSUE AND PART FAILURE ACCORDING TO DEALER. CAMERA AND INFO SCREEN LOCKED UP AGAIN AND WAS REPAIRED. TWO WEEKS AGO WHILE TRAVELING ON HIGHWAY APPROX. 65 MPH ENGINE STARTED SHAKING COMPLETELY OUT OF SYNC WITH CYLINDERS BANGING AND DECREASE ENGINE POWER LIGHT CAME ON. WITHOUT WARNING AND NOT HITTING BRAKES SUDDENLY LOST SPEED AND WAS ALMOST RUN OVER BY TRUCK BEHIND US BECAUSE OF ABRUPT DECELERATION. BARELY HAD ENOUGH POWER TO GET OFF AND UP EXIT RAMP. TURNED OUT TO BE COMPUTER FAILURE FOR ENGINE. LAST WEEKEND WHILE BACKING UP WATCHING MOTHER AND CHILD THROUGH BACK-UP CAMERA PASS BEHIND ME , CAMERA FAILED SCREEN WENT BLANK BUT STILL SHOWED PARK ASSIST SYMBOLS. SCREEN WOULD NOT CLEAR BUT SYMBOLS FROZEN ON SCREEN WHEN SHIFTED INTO DRIVE. WENT TO HOME DEPOT CAME OUT , CAR WOULD NOT SENSE REMOTE UNABLE TO START. HAD SAME ISSUE 1 YEAR PREVIOUS AND REMOTES REPLACED. PUT REMOTE EVERYWHERE IN CAR STILL COULD NOT START. ASKED CADILLAC TO ENSURE ME CAR WAS SAFE . THEY SAID THEY COULD NOT. ASKED TO GET ANOTHER CAR UNTIL END OF LEASE OR OUT OF LEASE. THEY SAID NO. I AM WORRIED CAR MAY HAVE SAFETY FAILURE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455394April 16, 2012
STEERING
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT STATED THAT THE STEERING BECAME DIFFICULT TO MANEUVER AND HE LOST CONTROL OF THE VEHICLE. THERE WERE NO WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT THEN CRASHED INTO A HIGHWAY DIVIDER AND INTO ANOTHER VEHICLE. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN AUTO CENTER AND THE MECHANIC STATED THAT THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 06V125000 (SUSPENSION:REAR), THAT MAY BE RELATED TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10454905April 11, 2012
TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE STABILITY CONTROL WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT WHEN THE FAILURE OCCURRED, THE VEHICLE WOULD VIBRATE AND THE STEERING WHEEL WOULD STIFFEN. THE CONTACT TOOK THE VEHICLE TO THE DEALER BUT THE DEALER COULD NOT DIAGNOSE A FAILURE WITH THE VEHICLE. THE CONTACT DID NOT CALL THE MANUFACTURER. THE FAILURE MILEAGE WAS 100,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453674March 31, 2012
ELECTRONIC STABILITY CONTROL (ESC)
05 XRS TOTAL LOSS OF CONTROL W/ SERIOUS ACCIDENT BY GARRBOSR MAR 31, 2012 (4:27 PM) I WAS ON THE BELT PARKWAY YESTERDAY ON THE EDGE OF QUEENS WHERE THE CROSS ISLAND AND BELT SPLIT, HEADING EAST INTO THE TUNNEL OVERPASS. A FEW MILES BACK I BECAME AWARE THE CAR WAS STRONGLY OVER COMPENSATING IN THE TURNS . I EVEN CHECKED TIRE PRESSURE IN ALL 4 TIRES, W/ READS OF 36,35,35,32. NEW EXPENSIVE TIRES WITH LESS THAN 5,000 MI READS WERE A BIT I FILLED ON A COLD DAY WHEN ALERTED ME LOW PRESSURE. GOING TO PULL OVER AT FIRST CHANCE LET SOME AIR OUT IM COMING UP ON THE OVERPASS TUNNEL GOING EAST, BARING TO THE RITE, IM IN THE RITE LANE OF THE LEFT SPLIT, I SLOWED DOWN TO AROUND 45, I WAS PREPARED , I ENTERED BOTH HANDS ON THE WHEEL, ITS WAS A LITTLE RUTTY THERE AND A LITTLE POT HOLE. THE CAR LUNGED INTO THE TURN, ALMOST HITTING THE RITE HAND WALL, I WAS BARELY ABLE TO KEEP THE CAR OFF THE WALL ON THE RITE WITH A SLIGHT CORRECTION, WAS THROWN TO THE LEFT AS IT OVER COMPENSATED COMING BACK INTO A FULL BROADSIDE LEFT, CLIPPING THE CAR COMING BY ON THE LEFT, WITH MY FRONT L CORNER AND TAKING OUT HER REAR BUMPER, SOMEWHAT RIGHTING MY CAR BUT SLAMMING ME INTO THE EAST WEST DIVIDER WALL, TAKING OUT THE ENTIRE RITE SIDE AND BREAKING THE REAR LEFT AXLE. WITH ALL THE HIGH PRICED HIGH END SUSPENSION, STEERING, TCS, ANTI LOCK BREAKING THIS CAR SHOULD IN NO WAY EVER REACTED THIS WAY. ITS DESIGNED TO PREVENT THIS EXACT SCENARIO ! EVERYTHING FAILED ! *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10452281March 19, 2012
ELECTRONIC STABILITY CONTROL (ESC)
AFTER MY PURCHASE OF THE 2005 CADILLAC SRX IN 2007I HAVE HAD A CONTINUOUS PROBLEM WITH THE STABILITY SYSTEM EVER SINCE. A MESSAGE KEEPS POPPING UP THAT THE STABILITY SYSTEMS NEEDS MAINTENANCE FOLLOWED BY ANOTHER MESSAGE THAT THE STABILITY SYSTEM HAS BEEN ENGAGED, WHICH COMES UP SEVERAL TIMES WHEN YOUR ON THE FREEWAY TRAVELING 60+MPH. I'VE BROUGHT THE CAR IN TO GET LOOKED AT, HOWEVER THEY ARE UNABLE TO FIND THE PROBLEM SINCE THE MESSAGE DID NOT POP UP AT THE DEALERSHIP. THIS IS A DANGEROUS PROBLEM TO HAVE ESPECIALLY WHEN YOUR ON THE ROAD AND THE MESSAGE POPS UP THAT THE STABILITY SYSTEM IS ENGAGED AND YOUR STEERING LOCKS FOR A FEW SECONDS AND YOU HAVE NO CONTROL OF YOUR STEERING WHEEL. I'VE BEEN ABLE TO TURN THE TRACTION CONTROL OFF, HOWEVER IT STILL DOESN'T CHANGE THE PROBLEM. YOU WILL STILL ENCOUNTER THE STABILITY MESSAGE COMING UP, THEN EXPERIENCE THE STEERING LOCK UP AND THEN IT GOES AWAY. YOU CAN GET INTO A MAJOR ACCIDENT IF THIS IS NOT FIXED WITH CADILLAC. ALTHOUGH MOST CADILLAC OWNERS ARE GETTING THE RUN AROUND WITH THIS SPECIFIC PROBLEM, GM PLEASE HEAR ALL THE COMPLAINTS MADE BY CADILLAC OWNERS, THESE STATEMENTS SHOULD BE TAKEN SERIOUSLY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449297February 25, 2012
BACK OVER PREVENTION:WARNINGS:EXTERNAL/PEDESTRIAN ALERT
WHEN I PUT THE SRX INTO REVERSE THE BACK UP CAMERA DOES NOT COME ON FOR 3 TO 4 SECONDS. I AM BACKING BLIND DURING THAT PERIOD. CADILLAC TOLD ME THAT IS JUST THE WAY IT IS. SOMEDAY SOMEONE IS GOING TO RUN OVER A CHILD WHILE BACKING UP, BECAUSE THEY DIDN'T SEE THE CHILD ON THE SCREEN. THIS IS A GLARING SAFETY DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449277February 24, 2012
STRUCTURE:BODY
REAR POWER DOOR (LIFTGATE) REVERSES WHEN OPENING AND SHUTS BY ITSELF. THIS HAPPENS ABOUT 75% OF THE TIME I OPEN THE DOOR. IT USUALLY REVERSES WHEN 1/4 TO 3/4 OPEN, THEN SHUTS COMPLETELY. RE-OPENING THE DOOR NORMALLY SUCCEEDS WITHOUT A PROBLEM. I WAS HIT ON THE HEAD LAST YEAR BY THIS. THE LOCAL CADILLAC DEALER IS UNABLE TO FIX THIS AND THEY SAY DETROIT HAS NO ANSWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448418February 18, 2012
STEERING, ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
I WAS REAR-ENDED WHILE I WAS STOPPED IN TRAFFIC. THERE WAS MINOR DAMAGE TO MY REAR BUMPER HOWEVER THIS CAUSED NUMEROUS ISSUES WITH MY CAR IMMEDIATELY THEREAFTER. I EXPERIENCED NUMEROUS ELECTRICAL ISSUES AND THEN IT GOT WORSE. I LOST STEERING, BRAKES AND AND THE ENGINE STALLED. THE CAR BECAME IMMOBILE AND HAD TO BE TOWED TO THE DEALERSHIP. AFTER THEY SERVICED THE VEHICLE, THEY FOUND THAT THE BATTERY SHORTED OUT AND THE ECU HAD FAILED. I BELIEVE THAT BECAUSE THE PROBLEMS OCCURRED IMMEDIATELY AFTER THE COLLISION THAT IT WAS THE COLLISION THAT TRIGGERED THEM. I FEEL THAT THIS IS A DESIGN FLAW THAT COULD BE VERY DANGEROUS IN SUCH A SITUATION. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10446514February 9, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION
2011 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO UNSAFE VEHICLE AND REPAIRS *TGW THE CONSUMER WANTED TO EXPRESS HER DISSATISFACTION ABOUT RECEIVING A RECALL NOTICE. THE CONSUMER STATED THE VEHICLE SHOULD HAVE NEVER BEEN RELEASED AND SOLD TO THE PUBLIC WITH SUCH A DANGEROUS DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447145February 8, 2012
ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE SUDDENLY DECELERATED TO 40 MPH. THE CONTACT WAS ABLE TO ACCELERATE TO HIGHER SPEEDS BUT THE VEHICLE HESITATED IN THE PROCESS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED HER THAT THE STABILITY CONTROL FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 79,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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