Cadillac SRX Complaints

3,266 consumer complaints on file.

#11074129February 21, 2018
ENGINE, UNKNOWN OR OTHER
WHEN DRIVING HOME FROM A 2 HOUR TRIP IN SNOWY CONDITIONS, THE CAR STARTED MAKING A NOISE FROM THE ENGINE JUST AS WE PULLED ONTO OUR ROAD BUT NO WARNING LIGHTS CAME ON. WE DID NOT DRIVE THE VEHICLE AND HAD IT TOWED TO THE MECHANIC. THE MECHANIC CHANGED OIL AND FILTER AND SAYS HE DOESN'T KNOW WHAT IS WRONG WITHOUT GOING THROUGH THE ENTIRE ENGINE TO FIND THE PROBLEM. TOOK IT TO ANOTHER MECHANIC WHO SAID IT IS NOT KEEPING OIL PRESSURE, THE CAMSHAFTS ARE MISFIRING AND HE THINKS THE TIMING CHAIN IS AN ISSUE. THEY BOTH SAID IT NEEDS A NEW ENGINE AND IT HAS JUST UNDER 85,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073834February 20, 2018
EXTERIOR LIGHTING
BOTH FRONT HEADLIGHTS APPEAR TO HAVE CONDENSATION AND/OR WATER INSIDE. THE LOW BEAMS NO LONGER PROVIDE ADEQUATE LIGHT FOR ME TO SAFELY OPERATE MY VEHICLE AFTER DARK, AND EVEN SUDDENLY TOTALLY BLACKED OUT ONE NIGHT! ONCOMING DRIVERS WERE FLASHING THEIR HEADLIGHTS AT ME, AND I WAS FORCED TO DRIVE WITH THE HIGH BEAMS ON CONTINUOUSLY. I CALLED THE LOCAL CADILLAC DEALER SERVICE DEPT AND WAS TOLD THEY HAVEN'T HEARD OF ANY PROBLEMS WITH SRX HEADLIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073811February 20, 2018
EXTERIOR LIGHTING
I BOUGHT THE 2014 CADILLAC SRX LAST WEEK ON FEBRUARY 15, 2017 AND WHEN LEAVING THE DEALERSHIP I NOTICED THE HEADLIGHTS WERE VERY DIM. I TOOK IT BACK AND HAD THE BULBS REPLACED BUT IT DID NOT FIX THE PROBLEM. I HAVE SINCE LOOKED IT UP AND SEE SO MANY OTHER CADILLAC SRX OWNERS WITH THE SAME COMPLAINT. DRIVING AT NIGHT IS A SAFETY ISSUE AND THIS VEHICLE DEFINITELY NEEDS A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073814February 20, 2018
SERVICE BRAKES
WHILE MOVING, ON A CITY STREET,SMOKE CAME FROM THE ENGINE COMPARTMENT AND THE BRAKES NO LONGER FUNCTIONED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073370February 17, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
TAILGATE WILL NOT STAY UP. IF IT WOULD HAVE HIT MY WIFE, IT WOULD BEEN A DISASTER. FORTUNATELY, SHE GOT OUT OF THE WAY IN TIME. THE CAR WAS STATIONARY WHEN MY WIFE TRIED TO OPEN THE TAILGATE. TAILGATE WILL NOT STAY UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072710February 13, 2018
SEAT BELTS
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE ENTERING THE VEHICLE AND ATTEMPTING TO PUT ON THE DRIVER'S SEAT BELT, IT WOULD NOT LATCH. THE MANUFACTURER STATED THAT THE SEAT BELT FAILURE WAS NOT A RECALL ISSUE. THE DEALER (CREST CADILLAC, 2121 ROSA L PARKS BLVD, NASHVILLE, TN 37228) WAS CONTACTED AND INFORMED THE CONTACT OF THE REPAIR COST. THE MANUFACTURER WAS CONTACTED AND AGREED TO COVER HALF OF THE REPAIR COST. THE SEAT BELT WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072323February 12, 2018
ELECTRICAL SYSTEM, SEATS
THE SEAT WARMER IN MY VEHICLE MALFUNCTIONED AND CAUSED A FIRE IN MY DRIVER'S SEAT. I WAS NOT DRIVING MY VEHICLE AT THE TIME. I USED THE AUTO START FEATURE TO TURN ON THE CAR SO I COULD CLEAR THE SNOW FROM MY CAR. WHEN I GOT IN MY VEHICLE, I SAT DOWN AND COULD SMELL SOMETHING BURNING. IT TOOK ME A MINUTE TO REALIZE THAT IT WAS MY SEAT THAT WAS ON FIRE.I WAS ABLE TO PUT THE FIRE OUT BY PATTING THE FLAMES WITH MY GLOVED HANDS BEFORE THE FIRE GOT OUT OF CONTROL. I NOTIFIED MY LOCAL CADILLAC DEALERSHIP AS WELL AS THE GENERAL MOTORS CORPORATE OFFICE ABOUT THIS ISSUE. GENERAL MOTORS HAS CONCLUDED THAT THEY WILL NOT ACCEPT ANY RESPONSIBILITY FOR THE DAMAGES NOR WILL THEY ISSUE A RECALL OR WARNING TO OTHER CONSUMERS OF THIS DEFECT. SINCE THIS HAPPENED TO ME I HAVE FOUND THAT THERE ARE OTHER VICTIMS OF THE SAME ISSUE. IN INDIANA, ANOTHER FAMILY HAD THE SAME THING HAPPEN TO THEM AND LIKE ME CADILLAC GENERAL MOTORS IS NOT TAKING ANY ACCOUNTABILITY. I BELIEVE THAT CONSUMERS ARE AT RISK AND SOMEONE NEEDS TO ENSURE THAT THEY ARE MADE AWARE OF THIS RISK AND SHOULD CADILLAC ACCOUNTABLE FOR ALLOWING THESE TRAGIC SITUATIONS TO CONTINUE TO OCCUR. I WAS FORTUNATE THAT I WAS NOT INJURED. SOMEONE ELSE MAY NOT BE SO LUCKY.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11071937February 9, 2018
UNKNOWN OR OTHER
DIM LIGHTS ARE TO DIM. CANT SEE WITH THEM. CANT DRIVE AT NIGHT BECAUSE THEY ARE TO DIM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071789February 8, 2018
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLAMPS FAILED TO ILLUMINATE THE ROADWAY. IN ORDER TO PROPERLY OPERATE THE VEHICLE AT NIGHT, THE VEHICLE HAD TO BE DRIVEN USING THE HIGH BEAMS. AN INDEPENDENT MECHANIC WAS CONTACTED, BUT A SOLUTION HAD NOT BEEN DETERMINED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 8-387-3350820. THE CONTACT WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071661February 7, 2018
EXTERIOR LIGHTING
HAD A BIT OF HEADLIGHT CONDENSATION DURING A HEAVY RAINFALL BUT SUN CAME OUT AND DRIED IT UP AND IT WORKED FINE. GONE THRU MANY CAR WASHES SINCE. 2 YEARS LATER TOOK THE VEHICLE IN TO THE DEALERSHIP AND ASKED IF THEY COULD WASH OFF THE ROAD SALT AFTER INSTALLING NEW TIRES. AFTER GETTING IT BACK THE PASSENGER HEADLIGHT WAS ALL FOGGY AND FULL OF WATER AND CONDENSATION. CMON CADILLAC YOU GUYS KNOW OF THIS PROBLEM AND YOU HOLD THE PRESSURE WASHER ON THE HEADLIGHT UNTIL IT'S FULL OF WATER. I THEN GET A CALL ASKING IF I WANT TO UPGRADE TO A NEWER YEAR... WHAT A WAY TO INCREASE BUSINESS AND LOSE A CUSTOMER. A WELL DOCUMENTED AND KNOWN PROBLEM AND YOU DELIBERATELY WORK ON IT UNTIL IT COSTS YOUR CLIENT MONEY AND IT'S A SAFETY ISSUE. WHAT NEXT ? WHAT IF IT WAS A BRAKE PROBLEM.. DON'T TRUST THE DEALERSHIPS AT ALL. USED TO THINK THERE WAS MORE OF A REPUTATION AND MORE INTEGRITY.. LOST ALL FAITH IN GOOD BUSINESS PRACTICES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071667February 7, 2018
EXTERIOR LIGHTING
PASSENGER HEADLIGHT ASSEMBLY IS FULL OF WATER, POSSIBLY DUE TO A FAULTY SEAL. THIS IS A KNOWN ISSUE AMONG OWNERS, AND WILL EVENTUALLY CAUSE THE HEADLIGHT TO SHORT OUT AND BECOME INOPERABLE. REPLACEMENT IS OVER $1500, AND CADILLAC REPLACES ASSEMBLIES WITH THE SAME FAULTY SEAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957052February 5, 2018
STRUCTURE
2007 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO VEHICLE FRAME RAILS RUST ISSUES. *SMD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066816February 3, 2018
EXTERIOR LIGHTING
HEADLIGHT ON LOW BEAMS ARE ALMOST WORTHLESS. BOTH HEADLIGHTS HAVE FILLED WITH MOISTURE OVER THE LAST YEAR COMPOUNDING THE PROBLEM. THIS IS A "PREMIUM" AUTOMOBILE THEN THEY SHOULD TREAT THEM AS SUCH AND REPAIR THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066602February 2, 2018
EXTERIOR LIGHTING
HEADLAMP ASSEMBLY ON MY 2012 CADILLAC SRX SEEM TO ALLOW WATER IN , IT HAS CAUSED MOISTER IN AND ON THE LENS AND BURNED OUT THE LOW BEAM LIGHT BULB. THERE ARE ONLY 78K MILES AND NEVER BEEN IN A ACCIDENT. FROM MY INTERNET SEARCH THIS SEEMS TO BE A VERY COMMON PROBLEM ON ALL YEARS OF THE SRX. MY WIFE RECEIVED THE DASHBOARD WARNING FOR THIS WHEN SHE GOT IN THE CAR LEAVING WORK. SHE HAD NO CHOICE BUT TO DRIVE THE 42 MILES HOME WITH THE HEADLIGHT OUT. DANGEROUS AND COULD CERTAINLY LEAD TO A TRAFFIC TICKET OR WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066626February 2, 2018
EXTERIOR LIGHTING
THE HEAD LIGHTS HAVE GROWN VERY DIM. VERY DIFFICULT TO SEE AT NIGHT. VERY DANGEROUS. DO NOT HAVE VERY GOOD LINE OF SIGHT. EVEN AFTER REPLACEMENT, STILL HAVE VERY LIMITED LINE OF SIGHT. STILL VERY DIM. THIS HAPPENS BOTH DRIVING ON THE HIGHWAY AND IN TOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066195February 1, 2018
POWER TRAIN
VEHICLE JERKS FORWARD EVERY TIME I ACCELERATE FROM A STOP OR VERY SLOW MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065958January 30, 2018
ENGINE
THE 3 TO 4 SECOND LAG IN ACCELERATION HAS RETURNED. DEALER WILL DO NOTHING BECAUSE THERE IS NOT ANOTHER RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065333January 26, 2018
EXTERIOR LIGHTING
BOTH LOW BEAM HEADLIGHTS ARE EXTREMELY DIM MAKING NIGHT VISIBILITY A HAZARD. CADILLAC SERVICE WANT $2500 TO REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064778January 25, 2018
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
THIS WINTER IT WAS FREEZING, MY 2011 SRX CADILLAC DISPLAYED A "REDUCED ENGINE POWER" MESSAGE, AND I COULDN'T GO OVER ABOUT 5 MILES PER HOUR. I HAD TO PULL OVER AND STOP THE CAR. AFTER A SHORT TIME, I RESTARTED THE ENGINE AND HAD POWER BACK. I TOOK THE CAR TO THE CADILLAC DEALERSHIP WITH THE CHECK ENGINE LIGHT ON. THEY SAID IT WAS MY THROTTLE BODY SENSOR. THE COST CAME TO $603. I WAS THE SECOND CAR OUT OF FOUR WITHIN A ONE WEEK TIME FRAME THAT HAD TO GET THIS PROBLEM FIXED. CADILLAC DID A RECALL FOR THIS SAME PROBLEM ON ITS OTHER VEHICLES BUT NOT THE SRX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064994January 25, 2018
EXTERIOR LIGHTING
THE EXTERIOR LIGHTS ARE SO DIM AT NIGHT THAT I CANNOT SEE AT NIGHT. I HAVE HAD THE BULBS REPLACED BUT IT DOESN'T HELP AT ALL. I HAVE TO DRIVE WITH MY HIGH BEAMS ON WHICH ALSO ISN'T SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Cadillac SRX