Cadillac Escalade Complaints

1,865 consumer complaints on file.

#11110704July 11, 2018
ENGINE
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE. WHILE APPROACHING AN INTERSECTION, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED WHEN ATTEMPTING TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110620July 10, 2018
SUSPENSION, UNKNOWN OR OTHER
THE ENGINE MOUNT HAS BEEN REPLACED THREE TIMES AND KEEPS BRAKING, I CAN'T AFFORD TO KEEP PAYING TO REPLACE IT EVERY SIX MONTHS, MY MECHANIC SAYS ITS BEEN MISDESIGNED, BECAUSE THE ENGINE IS TOO STRONG, HE ALSO SAID THAT IT IS A COMMON PROBLEM FOR ALL OF THE VEHICLES WITH THAT SIZE ENGINE, MY CONCERN IS, WHAT IS GOING TO HAPPEN IF I DON'T REPLACE IT ANYMORE AND IT COMPLETELY BRAKES? SHOULD THIS HAPPENS WHEN I'M TRYING TO CROSS A ROAD WITH LOTS OF TRAFFIC AND I NEED TO SPEED, I WILL BE STRANDED IN THE MIDDLE OF THE ROAD AND BE HIT BY ANOTHER CAR? ALSO, ANOTHER CONCERN IS THAT MY TRANSMISSION IS GOING TO GET DAMAGED, EVER TIME I TAKE OFF, I CAN FEEL HOW HARD IT HITS THE ENGINE DUE TO THE MOVEMENT ALLOWED BY THE BROKEN ENGINE MOUNT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105414July 3, 2018
AIR BAGS
TAKATA RECALL: MY 2008 CADILLAC ESCALADE WAS RUNNING IN PARK IN MY DRIVEWAY. MY SON GOT OUT OF THE CAR FIRMLY CLOSED THE DOOR AND BOTH SIDE AIR BAGS DEPLOYED. WE CANNOT DRIVE THE CAR NOW AND IT NEEDS TO BE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104660June 29, 2018
AIR BAGS
TAKATA RECALL. MY WIFE DRIVES THIS VEHICLE DAILY WITH OUR TWO CHILDREN. THE AIRBAG LIGHT HAS RANDOMLY COME ON AND OFF FOR THE PAST 2 YEARS. NOW IT IS PERMITTEDLY ON, WITH THE 'SERVICE AIRBAG' ALSO ON THE INFORMATION CENTER. AS A SAFETY ISSUE WE FILL THIS NEEDS TO BE ADDRESSED IMMEDIATELY, WHICH I'M SURE HAS BEEN EXPRESSED BY MANY OTHERS WHO HAVE THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104441June 27, 2018
AIR BAGS
WE HAVE BEEN RECEIVING LETTERS ABOUT THE TAKATA AIRBAG RECALL & I ALSO HAVE THE CARFAX APP THAT STATES THE RECALL & ALSO THE AIRBAG LIGHT CAME ON. WE TOOK THE CAR TO THE LOCAL DEALER AFTER THEY TOOK OUR APPOINTMENT TO REPAIR THE AIRBAG THEN THEY KEPT THE CAR ALL DAY TO GET A CALL THAT THERE IS NO FIX FOR THE AIRBAG THEREFORE THEY CAN'T TURN THE AIRBAG LIGHT OFF EITHER. WE REALLY NEED TO SELL THIS CAR AS WE HAVE A HIGH PAYMENT & WE NEED TO REDUCE OUR MONTHLY PAYMENTS. THIS IS HARD TO DO WHEN THE AIRBAG LIGHT IS ON. MY HUSBAND HAD BEEN DEALING WITH MANY MANY PEOPLE, SUPERVISORS, GM ETC & NOBODY SEEMS TO WANT TO HELP. (INTERESTING THAT MY BROTHER HAS THE SAME RECALL ON HIS LINCOLN & HE'S IN A RENTAL CAR). WE ARE TAKING A LIFE THREATENING RISK EVERY TIME WE DRIVE THIS CAR AS THERE IS SOMEONE ALWAYS IN THE PASSENGER SEAT WHETHER IT'S ONE OF OUR KIDS, OURSELVES OR ANOTHER FRIEND ETC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104110June 26, 2018
ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE'S TRUNK OPENED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO PINE BELT CADILLAC (71 NJ-37, TOMS RIVER, NJ 08753) WHERE IT WAS DIAGNOSED THAT THE MOTOR TO THE TRUNK LID NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO CALL NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102677June 19, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR THE DEALER (KEN BATCHELOR CADILLAC, 11001 INTERSTATE 10 PKWY, SAN ANTONIO, TX 78230) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101655June 13, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS). THE CONTACT CALLED CADILLAC OF DUBLIN AT 614-717-9494 (4300 W DUBLIN GRANVILLE RD, DUBLIN, OH 43017) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101710June 13, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE CALL REPAIR. THE DEALER (ALASKA SALES AND SERVICE ANCHORAGE, 1300 E 5TH AVE, ANCHORAGE, AK 99501, (877) 434-0231) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101749June 13, 2018
UNKNOWN OR OTHER
THE EXHAUST MANIFOLDS ON MY TRUCK ARE SEVERELY RUSTED AND BOLTS HAVE BROKEN OFF CAUSING THE DREADED PO430 CODE AND NOW THE TRUCK WON'T PASS STATE EMISSIONS TESTING UNTIL I SPEND OVER $1,000 CORRECTING GENERAL MOTORS' DEFECT. SO MANY TRUCKS WERE EFFECTED AND MY COUSIN'S 2005 TAHOE HAD THE SAME EXACT ISSUE. BOTH TRUCKS ARE WELL MAINTAINED AND MINE IS NORMALLY PARKED IN MY GARAGE AND CLEANED FREQUENTLY. DON'T LET ME GET STARTED ON THE RUST UNDER THE REAR DOORS. GREAT TRUCKS BUT GM REALLY DROPPED THE BALL WITH QUALITY OF THESE PARTS. IT'S UNFAIR TO THE CUSTOMER TO HAVE TO CORRECT THESE ISSUES DESPITE TAKING GOOD CARE OF THEIR VEHICLES. I OWN 5 VEHICLES AND NONE OF THEM HAVE THIS ISSUE, EVEN MY 22 YEAR OLD 96 IMPALA SS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101218June 11, 2018
STRUCTURE:BODY, SERVICE BRAKES
TL* THE CONTACT OWNS A 2017 CADILLAC ESCALADE. WHILE DRIVING 60 MPH, THE VEHICLE SHOOK VIOLENTLY AND BRAKE FLUID LEAKED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO VERA CADILLAC (300 S UNIVERSITY DR., PEMBROKE PINES, FL 33025, (954) 998-1684), BUT THE FAILURE COULD NOT BE DIAGNOSED. THE CONTACT STATED THAT THE VEHICLE HAD BEEN SERVICED MULTIPLE TIMES, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT INFORMED. THE FAILURE MILEAGE WAS 1,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100631June 8, 2018
AIR BAGS
I AM TOLD THAT THERE IS A TAKATA AIRBAG ISSUE WITH NO REMEDY. I WOULD LIKE TO HAVE IT REPLACED AS THIS SAFETY RISK COULD CAUSE ME SERIOUS HARM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100439June 7, 2018
STEERING
THERE IS A KNOCKING / POPPING SOUND COMING FROM THE STEERING COLUMN ON TURNS AND LOW SPEED DRIVING. HAPPENS CONSTANTLY NOW AND WE'RE JUST OUT OF 50K WARRANTY BY 2000MI.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100031June 5, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (MASTER CHEVROLET CADILLAC, 3625 RICHLAND AVE W, AIKEN, SC 2980) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098894May 30, 2018
AIR BAGS
TAKATA RECALL. WHEN CAN I EXPECT A RESOLUTION TO THIS RECALL? THANKS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097829May 24, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FAULKNER CADILLAC TREVOSE (4447 E STREET RD, FEASTERVILLE-TREVOSE, PA 19053, (866) 722-7910) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096721May 18, 2018
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* THE CONTACT OWNS A 2004 CADILLAC ESCALADE. WHILE DRIVING 50 MPH, THE STEPPER MOTOR FOR THE INSTRUMENT GAUGE CLUSTER DASHBOARD FAILED. THE FAILURE CAUSED THE SPEEDOMETER, FUEL GAUGE, AND TACHOMETER TO DISPLAY THE INCORRECT READINGS AND FAIL COMPLETELY. THE CONTACT TOOK THE VEHICLE TO THE DEALER (HENDRICK AND CARREY CADILLAC, 101 TEAM HENDRICK WAY #101, CARY, NC 27511) AND WAS INFORMED THAT THE FAILURE WAS A KNOWN ISSUE; HOWEVER, THE CONTACT MISSED THE SPECIAL ROLL OUT PROGRAM TO GET THE VEHICLE REPAIRED. THE MANUFACTURER STATED THAT NOTHING COULD BE DONE AND REFERRED THE CONTACT BACK TO THE DEALER. THE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096361May 16, 2018
STEERING
TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. WHILE DRIVING APPROXIMATELY 40 MPH ON AN OFF RAMP, THE POWER STEERING SUDDENLY FAILED AND THE STEERING WHEEL SEIZED MOMENTARILY. THE DRIVER LOST CONTROL OF THE VEHICLE AND DROVE DOWN AN EMBANKMENT. MOMENTS LATER, THE FAILURE WAS CORRECTED AND THE STEERING WHEEL OPERATED NORMALLY. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093696May 14, 2018
AIR BAGS
"TAKATA RECALL" HAVE NOT HEARD A WORD IN A YEAR WHATS GOING ON NOBODY CAN ANSWER ANY QUESTIONS, IS THIS SOME KIND OF A SCAM ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093763May 14, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (BUD DAVIS CADILLAC INC., 5433 POPLAR AVE, MEMPHIS, TN 38119, 901-761-1900, 1-800-530-7124) CONFIRMED PART UNAVAILABILITY AND WAS UNABLE TO VERIFY WHEN THEY WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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