Cadillac Escalade Complaints

1,865 consumer complaints on file.

#11132210September 28, 2018
AIR BAGS, ELECTRICAL SYSTEM, SUSPENSION
THE TRUCK WAS IN MOTION ON STREET AND ON FREEWAY, THE SPEED DROPS AND IT FEELS LIKE IT'S GOING TO CUT OFF. THE WINDOWS WILL NOT GO UP OR DOWN, THE RADIO SHUTS OFF AND, ALL THE DASHBOARD LIGHTS ARE ON. THIS HAS HAPPENED AT LEAST 3 SEPARATE TIMES (TWICE THIS YEAR) DIFFERENT DATES. THERE SHOULD BE 3 PICTURES SHOWN OF THAT. -LAST WEEK THE VEHICLE WOULD NOT START, THE BATTERY IS 1 YR. OLD- GOOD, THE RADIO WOULD NOT COME ON, INTERIOR LIGHTS ALL WORKED. TOWED TO A SHOP DIAGNOSTIC WAS THE PASSENGER AIRBAG MODULAR. THE AIRBAG LIGHT STILL WON'T GO OFF. -WHEN THE VEHICLE WAS PURCHASED IN 2015 THE SERVICE SUSPENSION ALERT WAS ON, THE DEALER (SUBURBAN CADILLAC IN STERLING HEIGHTS, MI) SAID "DON'T WORRY ABOUT IT RIGHT NOW", THIS YEAR THERE THE TRUCK STARTED MAKING A BUZZING NOISE. EVERY MECHANIC DIAGNOSIS SOMETHING DIFFERENT. OF COURSE THE WARRANTY RAN OUT BEFORE IT STARTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129309September 13, 2018
AIR BAGS
AIRBAG LIGHT ON AND SAYS CHECK AIRBAGS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129359September 13, 2018
POWER TRAIN
KNOWN TRANSMISSION ISSUE WHICH CAUSES THE VEHICLE TO TO BUCK AND SURGE WHEN YOU PULL UP TO TA STOP LIGHT, STOP SIGN, ON HIGHWAY,OR IN TRAFFIC. EXTREMELY DANGEROUS. DEALER STATES THAT THIS IS A KNOWN CONDITION WITH NO FIX. DEALER DESCRIBES ISSUES WITH SOME VEHICLES WORSE THAN OTHERS. GENERAL MANAGER OF COLONIAL CADILLAC WOBURN MA 781-935-7000 (BRET DOUGLAS) STATES THAT HE HAS DRIVEN VEHICLES WITH SAME ISSUES AND THERE IS NO FIX. IT WAS CORRECTED IN THE 2018 VEHICLES BY GOING TO A 10 SPEED TRANSMISSION. OUR VEHICLE HAS BEEN IN FOR SERVICE MULTIPLE TIMES WITHOUT ANY SUCCESS IN A REPAIR. WE ARE AFRAID TO DRIVE THE VEHICLE AS IT SURGES FORWARD AT ANY GIVEN MOMENT. CONTACTED CADILLAC AND THEY ARE UNWILLING TO DO ANYTHING TO HELP WITH THE ISSUE. THEY ARE CONCERNED THAT THIS WOULD START THEM DOWN A SLIPPERY SLOPE FOR REPAIRING MANY 2015,16,17'S THAT HAVE THE SAME ISSUE. YOU ONLY HAVE TO GOOGLE THE ISSUE TO SEE THAT MANY GM OWNERS ARE DEALING WITH THIS SAME ISSUE. THIS IS A SAFETY ISSUE THAT NEEDS TO HAVE A RESOLUTION. SOMEONE IS GOING TO GET SERIOUSLY INJURED OR KILLED AS A RESULT OF THIS TRANSMISSION ISSUE. PLEASE HELP
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11128332September 9, 2018
ENGINE
GM MUST RECALL ALL ESCALADE 2009 FOR ENGINE LOW OIL PRESSURE IN ALL VEHICLES OF THIS YEAR, DUE TO CAM PROBLEMS. GM KNOWS IT, BUT AVOIDING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11127927September 6, 2018
AIR BAGS
TAKATA RECALL: SEWELL CADILLAC DALLAS HAS NOT ATTEMPTED TO PERFORM THE REPLACEMENT OF THE TAKATA AIR BAGS ON THIS VEHICLE. THEY WILL NOT GIVE ME ANY INFORMATION AS TO WHEN THEY MAY REPLACE THEM.I WAS NOTIFIED ABOUT THIS RECALL BACK IN 4-2016
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124378September 4, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MASSEY CADILLAC NORTH ORLANDO (LOCATED AT 4241 N JOHN YOUNG PKWY, ORLANDO, FL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123638August 31, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CAMARGO CADILLAC AT 877-558-6539 (LOCATED AT 880 MONTGOMERY RD, CINCINNATI, OH 45242) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123643August 31, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MURPHY CADILLAC INC. (321-345-9664, 174 E HIBISCUS BLVD, MELBOURNE, FL 32901) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN. *TT CONSUMER STATED INFORMATION 70,000 MILES. THIS ESCALADE HAS HAD FRONT END PROBLEMS. THREE SET OF TIRES TOO MANY FOR THE MILES. UPDATED 10/16/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123775August 31, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MOISTURE GETTING INTO HEADLAMP ASSEMBLY CAUSING BALLAST TO SHORT, AND HID FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123212August 29, 2018
UNKNOWN OR OTHER
DASH ON MY ESCALADE HAS CRACKED IN 3 DIFFERENT PLACES AND POSES A HAZARD TO OCCUPANTS. DEALERSHIP SAYS THEY ARE AWARE OF DASH CRACKS IN THAT MODEL AS WELL AS OTHERS BUT GM REFUSES TO RECALL. THIS APPEARS TO BE A MANUFACTURE DEFECT IN MATERIAL USED AND SHOULD BE ADDRESSED ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123262August 29, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). WHEN THE VEHICLE WAS STARTED, THE AIR BAG INDICATOR ILLUMINATED AND REMAINED LIT, WHICH WAS A SAFETY CONCERN. THE CONTACT CALLED BARKSDALE CADILLAC AT 601-208-0433 (LOCATED AT 700 ADCOCK ST, RIDGELAND, MS 39157) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122839August 27, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER (SEWELL CADILLAC OF DALLAS, 7310 LEMMON AVE, DALLAS, TX 75209) STATED THAT THE PARTS WERE NOT AVAILABLE TO DO THE REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121616August 22, 2018
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT STATED THAT THE DRIVER SIDE HEADLIGHT BLEW OUT AND THE PASSENGER SIDE HEADLIGHT ASSEMBLY CONTAINED A LOT OF CONDENSATION IN RAINY CONDITIONS. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT NOTHING COULD BE DONE. THE FAILURE MILEAGE WAS APPROXIMATELY 109,000. **TR *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120645August 17, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
2007 CADILLAC ESCALADE PROBLEMS FIRST REPORTED TO CADILLAC AT 86,453 MILES. ELECTRICAL PROBLEM. CAR SHUTS OFF AT INTERSECTION UNEXPECTEDLY, I HACE TO RAISE HOOD AND SHAKE BATTERY CABLES TO GET TO RESTART. UPON TURNING OFF CAR, NO POWER TO IGNITION, NO INTERIOR LIGHTS, NO POWER AT ALL. I HAVE TO RAISE HOOD AND SHAKE CABLES AGAIN. I'VE REPLACED BATTERY TWICE, BOTH POSITIVE AND NEGATIVE CABLES, FUSES, GROUNDING STRAPS, CLEANED TERMINALS AT GROUNDS ETC. NO RELIEF FROM PROBLEM. AT HWY SPEEDS CAUSES TRANSMISSION TO UNEXPECTEDLY DOWNSHIFT, CYCLES DOOR LOCKS UP AND DOWN, GAUGES GO BLANK OR START CYCLING ON & OFF. AC SYSTEM TURNS ON HEAT UNEXPECTEDLY. SERVICE STABILITRAK & ABS LIGHT COMES ON. RADIO TURNS OFF AND RESETS TO JAN 1 2005 12:00AM, DVD/CD PLAYER STAYS ON AND CYCLES AFTER CAR IS SHUT OFF. DEALER CAN NOT FIND ISSUE. REQUEST MANUFACTURER ASSISTANCE BY SERVICE BULLETIN OR RECALL. PLEASE ADVISE. DANGEROUS ISSUE WHILE DRIVING. PROBLEMS AVE BEEN ONGING SINCE 11/22/2016 UPON FIRST CONTACT WITH [email protected]
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120013August 15, 2018
ELECTRICAL SYSTEM, POWER TRAIN
ON 5/12/18 VEHICLE LOCKED UP WHILE DRIVING AT SPEED OF 16 MILES ON WESTWIND, EL PASO, TX 79912. TURNED TO OPEN AREA LOT VEHICLE STEERING WHEEL LOCK UP SHUT DOWN.TOWED IT TO BRAVO CADILLAC GENERAL MANAGER WAS RUDE STATED NOTHING WRONG WITH VEHICLE MADE ME PAY FOR TOWING. SINCE, THEN I HAD VEHICLE ELECTRICAL PROBLEMS AND CURRENT HAVING VALVETRAIN DTC P0300 TICKING NOISE. RECALL DEC. 23,2016, RECALL # 12331 NHTSA ID: 14V614000, RECALL #12331 NHTSA ID # 13V001000, RECALL # 14515 NHTSA ID# 14V614000, BRAVO CADILLAC DOES NOT WANT TO FIX THE RECALL ISSUE GENERAL MANAGER STATED NOT ON WARRANTY OR EXTENDED WARRANTY. I STATED THAT THIS IS A RECALL PROBLEM AND IGNORE ME. TONY ASE MASTER MECHANIC (915) 740-3852 STATED THAT ITS A RECALL ISSUE. DOCUMENT ID # PIP4138P ON DECEMBER 23,2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120191August 15, 2018
FUEL/PROPULSION SYSTEM
WHEN PASSING A VEHICLE, I PRESSED THE THROTTLE PEDAL COMPLETELY TO THE FLOOR. AFTER PASSING THE VEHICLE, I REMOVED MY FOOT FROM THE PEDAL AND THE PEDAL REMAINED STUCK FULLY DOWN WITH THE ENGINE AT FULL THROTTLE. I KICKED AT THE PEDAL SEVERAL TIMES AND THE PEDAL POPPED UP. THIS HAS HAPPENED SEVERAL TIMES AND I TRY NOW TO NOT PRESS THE PEDAL COMPLETELY DOWN, BUT I ALWAYS WONDER IF AND WHEN IT WILL STICK AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119252August 10, 2018
AIR BAGS
NOTHING HAPPENED AS OF YET. NO KNOWN FIX FOR MY VEHICLE, RECALL IN PLACE FOR OVER 2 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115279August 2, 2018
ENGINE, POWER TRAIN
ENGINE CEASED RUNNING AT 55 MPH. CHAIN OF FAILURES- ENGINE VALVE STEM FRACTURED (CYLINDER # 2), VALVE DROPPED INTO CYLINDER, PISTON STRUCK VALVE, VALVE DEFORMED TO CYLINDER HEAD, ENGINE CEASED PROPERLY DETONATE FUEL COMPLETELY, MULTIPLE CODES, ENGINE SHUT OFF. NO ADVANCED SIGNAL GIVEN TO DRIVER, NO ALARMS WHEN ENGINE SHUT OFF. POWER STEERING AND POWER BRAKES CEASED TO WORK WHILE DRIVING IN 55 MPH ZONE, ON A TURN COMING TO A RED LIGHT. EXTREMELY DANGEROUS FOR 5 OCCUPANTS. FAILURE AS SHOWN IN PICTURES BELOW OF THE VALVE COMPONENT ARE RELATED TO A MATERIAL IMPERFECTION. THE NATURAL OF THIS FAILURE DURING THE METAL FORMING PROCESS WAS NOT DETECTED FOR THIS COMPONENT AND WILL EXIST WITHIN OTHER COMPONENTS WITHIN MY VEHICLE OR OTHER VEHICLES. ONCE THE PROBLEM IS IDENTIFIED AND CORRECTED, ENGINES OF THE EFFECTED VEHICLES WILL HAVE TO BE REPLACED TO AVOID THIS SAFETY ISSUE, AS IT LEADS TO POTENTIAL DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114706July 31, 2018
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, SUSPENSION
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113982July 26, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. WHILE DRIVING 45 MPH, THERE WAS A BURNING ODOR COMING FROM THE REAR ROOF LIGHT. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND NOTICED SMOKE AND FIRE COMING FROM THE REAR ROOF LIGHT. THE VEHICLE CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. POLICE AND FIRE REPORTS WERE NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 166,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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