Cadillac Escalade Complaints

1,865 consumer complaints on file.

#11451177February 9, 2022
AIR BAGS
Cadillac sent a notice of the recall. The authorized Chevrolet dealership repair facility and Cadillac told me that they would not accept the risk that the dashboard would not crack in installation of authorized Chevrolet dealership repair facility defective part and that 'I' would have to sign a waiver saying 'I' accept the risk that they 'could' damage my car and would be 'my' responsibility if the dash is ruined and pay for the replacement. This is not my error/defective issue, but GM's. They have already indicated that people have been injured and died from this defective part. I believe Cadillac should accept the 'potential' risk should it be damaged. I am getting no where with Cadillac and would like to have the NHTSA to weigh in on their lack of support to mitigate this error. Certainly hoping that the dash does not crack, but I don't have the funds to take on that risk and they've left me in bad situation with a KNOWN risk of defective part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445911January 3, 2022
ELECTRICAL SYSTEM, AIR BAGS
Loss of all electical power to vehicle as though battery failure. Dashboard goes out at times and I am unable to see how fast I am going or if the car is even in drive. Service Stabilitrack light comes on, but goes away. While driving my car door locks. They would lock, unlock. DVD/Nav and Radio shuts off.Air bag light comes on. Driver seat was not working , took it to a mechanic and it read bad motor for seat. About a week ago, the seat started to work again, which worried me. Our mechanic was also worried because he believes it’s an electrical problems which may be very dangerous on the road. The smell of a plastic like fume lingers sometimes.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11445717December 31, 2021
EXTERIOR LIGHTING
Cadillac Escalade was struck in a rear end collision in Georgia. Driver of trailing car stated that the Escalade "suddenly stopped". After reviewing dash cam footage from the trailing car it can be seen that the Escalade was very slowly decelerating for ~4 seconds before suddenly stopping, the trailing driver did not react to the initial deceleration, only the sudden stop. Closer inspection of the footage suggests the non-standard brake lights of the Escalade contributed to the crash. The vertical stripes do not register as brake lights easily, especially as they blend into the structure of the vehicle. Screenshots of dashcam footage showing this are attached.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11445061December 27, 2021
AIR BAGS
Takata recall. The contact owns a 2008 Cadillac Escalade EXT. The contact received a recall notice for NHTSA Campaign Number 21V052000 (Air Bags) however, upon contacting the dealer, he was informed that the repair might cause the dashboard to crack. The contact was then informed that he would have to sign a waiver to ensure that the dealer would not be held responsible for any damages to the vehicle. The manufacturer was then notified of the issue and confirmed that the dealer would not be held responsible for any cracks or damages to the dashboard. The contact declined to sign the waiver and the vehicle was not repaired. The contact stated that the manufacturer should cover the cost of the dashboard because of the recall. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443884December 15, 2021
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2016 Cadillac Escalade. The contact stated while driving approximately 20 MPH, the vehicle stalled. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed with a faulty wiring harness. The failure caused the battery to be drained. The vehicle was repaired. The manufacturer was notified but no further assistance was provided. The approximate failure was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443665December 13, 2021
POWER TRAIN
The contact owns a 2007 Cadillac Escalade EXT. The contact stated that on three separate occasions while driving at highway speeds, the vehicle shut off without warning. The contact stated that on each occasion, he had the vehicle towed back to his residence. The vehicle had yet to be serviced or diagnosed for the failure. The dealer nor the manufacturer had been notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 225,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442776December 6, 2021
ELECTRICAL SYSTEM
The Escalade radio console keeps shorting out, operating irregularly, and stays "on" after the car has been turned off resulting in a stall and/or battery to drain leading to the car not starting, which has required several battery jumps.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442421December 2, 2021
AIR BAGS
The contact owns a 2016 Cadillac Escalade. The contact stated that after parking the vehicle, turning off the engine, and removing the ignition key, the front seat passenger exited the vehicle and when closing the passenger’s side door all airbags in the vehicle were erroneously deployed. The contact stated that the driver’s and passenger’s side frontal air bags along with both side curtain air bags, 2nd and 3rd row seats air bags were all deployed. The vehicle was towed to the local dealer. The cause of the failure was not determined. The manufacturer was notified of the failure, but no assistance was offered. The VIN was not available. The failure mileage was 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442174November 30, 2021
ENGINE, ELECTRICAL SYSTEM
Vehicle burst into flames while driving 70 mph on highway.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11441002November 19, 2021
EXTERIOR LIGHTING:BACK UP LIGHTS
2021 CADILLAC ESCALADE. CONSUMER STATED THAT THE TAIL LIGHTS ON THE VEHICLE WERE INTENSELY BRIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440476November 15, 2021
SUSPENSION
The contact owns a 2014 Cadillac Escalade. The contact stated while driving at various speeds, the vehicle would drive rough. The vehicle was taken to an independent mechanic where it was diagnosed with needing the struts and shocks replaced. The vehicle was repaired. The manufacturer was informed of the failure and told the contact that the VIN was not included in a recall regarding the failure. The failure mileage was approximately 41,000. Vehicle has been repaired.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11439644November 7, 2021
AIR BAGS
The airbag system failed and was reported the first time in 2020 and it was available for inspection upon request by owner but Cadillac said it wasn't a recall and refused to comply. My safety and the other passenger was put at risk because Cadillac didn't inspect the the fail system upon the owner's upon the owner's first request that caused serious injuries and the vehicle has been in another incident. The airbag system has not been fixed, body, and light damages to be reproducted or confirmes by a dealer or independent service center for my case 9-7027849113. The vehicle has not been inspected by manufacturer, police, insurance representative, or others. There wasn't any warning lamps, or other symptoms prior to the failure and they first appeared in the last incident on April 23, 2021.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11438877November 1, 2021
ELECTRICAL SYSTEM:ADAS:VIDEO MONITOR/SCREEN
The contact owns a 2017 Cadillac Escalade. The contact stated while driving 55 MPH, the touch screen monitor started jumping up and down and sporadically going in and out while the contact was attempting to use the GPS. Additionally, the hands free and answer screen was inoperable. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the monitor was faulty and needed to be replaced. The contact was informed that the repair would be an out of pocket expense since the vehicle was no longer under warranty. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 38,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438218October 26, 2021
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
5/19/2021, Engine Vibrating, vehicle stall, 3 days repair. Ignition wiring bad/ replaced 5/28/2021, Engine Vibrating, Vehicle stop running, 3 day repair/electric module burn/temporary repair by Georgia car dealer. 6/3/2021 taken to NY dealer to repair 5/28/2021 problems, 15 Day to repair. 10/12/2021 Engine vibrating, passenger compartment filled with smoke, valve lifter crack, vehicle parked on dealers parking lot for 15 day, has not been repair. Vehicle has spent 35 total days in car dealers for different engine problems. On all occasions dashboard has gong haywire. Emergency brake lock, passenger door would not open 10/12/2021. Contacted GMC has not responded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435340October 4, 2021
ENGINE
2015 Cadillac Escalade had 65,186 miles on it. Was driving home with family and the engine started knocking. The code that was reported was P0300. Constant engine misfire. The replaced it under factory warranty. 1 year later, the same thing happen. Was driving with the family and engine started misfiring. Had it in the shop a couple of weeks before for preventive maintenance. Nothing was called out with the vehicle. Now GM is trying to charge me $9700 to replace the engine that was suppose to be new. Very disappointing that I am a long time consumer with 2 Cadillac's and treated like I did something wrong be Service Manager. This engine is faulty and needs to be recalled!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435436October 4, 2021
EQUIPMENT, VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2005 Cadillac Escalade. The contact stated while driving 62 MPH, he heard an abnormal sound coming from the sunroof. The contact stated while attempting to exit the highway, the sunroof detached from the vehicle and hit the road. The contact drove to nearby auto glass repair shop. The vehicle was not repaired. The contact drove another vehicle to the local dealer and was informed that the sunroof was not the original equipment but was an aftermarket sunroof. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 10V427000 (Equipment). The vehicle was not repaired. The contact attempted to speak with a representative from Webasto Product North America, Inc. manufacturer but was not successful. The failure mileage was approximately 235,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434587September 27, 2021
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2007 Cadillac Escalade. The contact stated while driving at 15 MPH, smoke coming from the interior of the dashboard. The contact pulled the vehicle over to the side of the road and disconnected the battery from the vehicle and opened the dashboard and saw wiring in the harness of the dashboard melting. The contact put water on the dashboard to stop the smoke. The contact had someone help push their vehicle to their residence. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434187September 24, 2021
SERVICE BRAKES
I bought my 2016 Escalade and was told there was a safety recall on the car. After 3 days, I took the car to a Cadillac dealership to have the recall fixed. When returning to pick the car up, I was told that the vehicles EBCM unit was faulty and could not be updated, and that the module had to be replaced. I was also told that to do the update, the "flash" erased the module, so essentially, my SUV had no brakes so I could not take my SUV home. I was then called on following Monday (SUV was taken on a Friday) that the module is on backorder and there is no timetable for when it will be in stock. I had the car for 3 days, I am paying a car note for a car I dont have. I have been waiting for 2+ months for an update on the completion of my safety recall and still no answers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434113September 23, 2021
SUSPENSION, POWER TRAIN, ELECTRICAL SYSTEM
Picture is not of my truck...I have and Ext. truck.........Low oil pressure light keeps coming on saying stop engine...just had oil change to and traction control...stabilitrak...tire monitor all on Is there a recall on this the beeping noise drives me crazy .. oil light starts when driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432877September 14, 2021
AIR BAGS
Side Impact air bags did not deployed on side impact. Available for inspection. Got hit from the side and air bags did not deployed. Driver did not received protection from the crash. The problem has not been confirmed by a dealer or independent service center. Vehicle was seen by the police at the crash site. The component has not been inspected. There were no warning signs or messages or symptoms of the problem prior to the failure. Became aware of the air bag deployment failure after the side impact crash.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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