Cadillac Escalade Complaints

1,865 consumer complaints on file.

#11575529March 5, 2024
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
The contact owns a 2015 Cadillac Escalade. The contact stated that on several occasions when the vehicle was started, the radio head unit flickered and did not function properly. The vehicle was taken to a dealer where it was diagnosed that the internal fold inside of the head unit needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 67,999.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574946March 1, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
The dash lit up with several codes I got out, walked around the vehicle as if someone damaged it would not start. It went into theft mode. Alarms went off, emergency, breaking temperature, control, climate control, side detection error had to have vehicle towed to have all codes cleared with the advanced snap on tool Computer the problem was undiagnosed but side detection error code is still displayed. Of course I was out of town had a $425 tow bill back home for a faulty side detection sensor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574499February 28, 2024
FUEL/PROPULSION SYSTEM
Searching of Google results indicates this is a known problem with these vehicles. I am unable to put fuel/gas in the tank because the vapor safety system fails! Having to replace the entire vapor purge and canister assembly is very costly when this known safety hazard should have been taken care of by the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573791February 24, 2024
Carry Handle, Shell, Base
The car seat was in the locked rear facing position without it in use (thankfully) and I got rear ended on the freeway and the car seat became detached from the base that was anchored to my car. The car seat ended on the floor between my two middle seats.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11569842February 4, 2024
POWER TRAIN
All of a sudden 3rd and 4th gears became useless causing a rapid deacceleration of the vehicle and posing the possibility of being rear ended with end result of massive damage to vehicle and serious injury to occupants
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565837January 16, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Vehicle stops unexpectedly in parking lots (5-10mph) and on freeways (70-76mph). Speed ranges from 5 - 75 mph. Unexpected braking occurs for no reason. There are typically no obstructions or vehicles in front of the vehicle. It is most concerning when the vehicle automatically applies braking traveling at 70-76mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564078January 8, 2024
SERVICE BRAKES
I noticed my brakes started squeaking when I would push the braking pedal. One day, I was pulling up to a bank, drive-through, applying pressure to the brakes, and I had stopped. I let off the break to pull up a little farther, but when reapplying the break, the pedal went all the way to the floor and there was a warning light saying something about servicing the brakes. I immediately picked up my foot and reapplied it to the brake pedal two or three times and the pedal did come back up to normal position. Then stopped me from hitting the car in front of me. The warning light turned off a few minutes later. The squeaking went away as well. That was a couple months back. But this week my brakes are starting to squeak again when I apply the pedal. So I’m worrying that the brakes may go out again. This vehicle has a very rough ride. I hear rattles when driving. It sounds like something is going to fall off soon. Since the warning light turned off, I did not take my vehicle to the dealership for service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563281January 3, 2024
ENGINE
Cylinder 6 always presents as a misfired. Between my fiancé and I, we have 3 Escalades. After several diagnostic checks and repair bills, the lifters damaged the Cam shaft. According to the certified Cadillac mechanics, this is an ongoing problem based on the motor’s design. This is a pretty costly repair x3 vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562664December 29, 2023
UNKNOWN OR OTHER
The vehicle has an “auto hold” option, when enabled if you come to a complete stop you can take your foot off the brake and it will stay stopped. Most vehicles have this offering, and when enabled, stays on by default. Cadillac’s version needs to be enabled every time the car starts, as well as if you put it in park, plus potential other situations. They claim this is a safety “feature” when in fact it is a safety HAZARD. The point being, if it’s on by default and you forget about it, worst case you take your foot off the brake and need to hit the gas to move forward. With theirs, your worst case (which happens often unfortunately) is that you think it’s still enabled when it actually has disengaged, then you take your foot off the brake at a stop sign or stop light, and instead of staying stopped you roll into the car in front of you. This is a serious hazard that needs to be fixed but Cadillac doesn’t seem interested in addressing it. Hopefully you have more success
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560641December 18, 2023
ELECTRICAL SYSTEM
My son was driving home from work down Highway 288 in Houston and the car just died and did not start. The door locks were going up and down like it was trying to reset and lock the car. I had it fixed and they said it was the fuel pump was out. We had the fuel pump fixed and a new battery put in. Would this cause it to loose power immediately and the door locks to go crazy?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559322December 9, 2023
STEERING
Power steering locks up whenever it decides to without warning. Its happened several times. Dealership saus nothing found wrong. We have hit curb once and tonight it happened while exiting the interstate causing me to run off the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558884December 7, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VISIBILITY/WIPER
When reversing this huge SUV, there is no visibility. Currently, I have to keep pressing my brakes to get the red light to see little however it is not enough. I have taken it to the 2 different Cadillac Escalade dealership and they keep giving it back to me that it is working properly. This has been a problem since I bought this car, unfortunately when we went to test drive it was in a very bright parking lot. During the day it is fine, however if I reverse at night and god forbid hit someone/something - GM will be liable as this should not be on the road and they refuse the fix this big safety concern. Please note this is a 7 passenger SUV- It is too big to lack reverse visibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558531December 5, 2023
ELECTRICAL SYSTEM
The contact owns a 2007 Cadillac Escalade. The contact stated that after plugging the electric air pump into the cigarette lighter socket, smoke was suddenly present coming from the lighter socket and the engine compartment. After opening the engine hood a small flame, smoke, and burning was present coming from the dashboard wire harness. The contact was able to extinguish the flame. The fire department was called to the home but did not visit after the flame was extinguished. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure but no assistance was offered. The failure mileage was 180,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11558110December 2, 2023
ELECTRICAL SYSTEM, ENGINE, SUSPENSION
It cut off in the middle of traffic every time I drive it . The. Stability engine power reduced comes on. I have small kids in the car it becomes a issue because we almost got hit
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557646November 30, 2023
ENGINE
My Escalade just started stalling like if it was going to shut off I took it to my mechanic and he told me it has the P0304 code which is cylinder 4 misfire which he hasn’t fix because it’s a internal engine problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557285November 28, 2023
VISIBILITY:WINDSHIELD, ENGINE
The contact owns a 2023 Cadillac Escalade. The contact stated while driving approximately 65 MPH on the highway, there was an abnormal popping sound heard. There were no other vehicles nearby. The contact pulled over and checked the vehicle, and the contact became aware that the sunroof had cracked. There was a hole the size of his hand. There were no reported injuries. Additionally, the check engine warning light was illuminated. The vehicle was taken to the local dealer, but the mechanic was unable to determine the cause of the failure. The contact was informed that the replacement glass was not in stock. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 18,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554219November 8, 2023
POWER TRAIN
The contact owns a 2021 Cadillac Escalade. The contact stated that while driving approximately 70 MPH, the message "Service Transmission Now - Unable to Shift Soon" was displayed. The vehicle was later driven to the local dealer however, the cause of the failure was not yet determined. The manufacturer was not yet notified of the failure. The failure mileage was approximately 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553368November 3, 2023
STRUCTURE:BODY, SUSPENSION
This vehicle was sold to me with severe frame damage, which was not reported on the carfax, and was not reported at the dealership. If you turn the steering wheel to the right, you will hear a scraping noise under the right front tire, as the suspension is off because of the frame damage caused from an accident with the previous owner. I returned the car for a refund, however the car is being sold again at a different dealership and there is no reports of any frame damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549456October 11, 2023
ELECTRICAL SYSTEM
Quite often my back up camera does not work. It has gotten worse and worse the longer I have had it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548239October 4, 2023
STRUCTURE:BODY, SERVICE BRAKES, ELECTRICAL SYSTEM
THIS IS FOR SAFETY RECALL IN oct 2019- regarding the brakes- it has ALREADY BEEN MADE AWARE TO DOT. This is in regards to getting a refund for my almost 4k out of pocket expense. The brakes went out completely in sept 2019 ( in 5-7 mph I could not stop in traffic even with them all the way pushed to the floor. and caused a front end collision ad the brakes been working normally this would have never happened. I was wondering what i needed to do ( or if i can ) to get reimbursed for the damages that i incurred on fixing my vehicle. ( around 4,000). Or if i need to notify Cadillac of this issue. Also the vehicle went in for repairs after the recall was issued ( we were never told or advised by the dealer that there was a recall open) and have no idea why the dealer would not even tell us, or advise us of such.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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