Buick Lucerne Complaints

943 consumer complaints on file.

#10178070January 8, 2007
WHEELS:HUB, WHEELS
WHILE ENTERING A CURVE ON THE EAST -WEST CONNECTOR IN FRANKFORT, KY, MY WIFE LOST CONTROL OF OUR 2006 BUICK LUCERNE. THE SPEED LIMIT WAS 45 AND SHE WAS GOING NO MORE THAN 35-40. SHE WAS UNABLE TO STEER THE CAR AND BRING IT UNDER CONTROL. THE RIGHT FRONT PART OF OUR CAR HIT A GUARDRAIL, SHE THOUGHT THAT SHE WAS ABLE TO BRING IT UNDER CONTROL MOMENTARILY, THEN LOST CONTROL AGAIN. THE CAR SPUN AROUND AND HIT THE CEMENT BARRIER, WHERE THE CAR STOPPED. DAMAGE WAS DONE TO THE RIGHT REAR AND THE RIGHT REAR WHEEL WAS COMPLETELY SEVERED FROM THE VEHICLE. WE HAD NEVER HAD PROBLEMS WITH THE CAR BEFORE, ALTHOUGH SEVERAL DAYS EARLIER, WHEN I DROVE THE CAR, I NOTICED SEVERAL TIMES THAT THE CAR DID NOT SEEM TO RESPOND IMMEDIATELY TO MY CONTROLS. THE CAR HAS BEEN SERVICED REGULARLY AND HAD APPROXIMATELY 18,000 MILES. FORTUNATELY, MY WIFE WAS NOT INJURED AND NO OTHER VEHICLES WERE INVOLVED. WE HAVE APPROXIMATELY $10,000 IN DAMAGES TO THE CAR. OUR PRIMARY CONCERN IS THAT THE WHEEL WAS COMPLETELY SEVERED FROM THE CAR. THE TIRE IS NOT FLAT, BUT THE WHEEL SEPARATED AT THE HUB (I THINK THAT IS THE CORRECT TERM). SINCE THIS IS A NEW CAR (2006 WAS THE FIRST MODEL), WE WONDER WHETHER THERE MAY BE SOME TYPE OF DEFECT? WE CAN'T BELIEVE THAT THE WHEEL WOULD HAVE BEEN COMPLETELY REMOVED FROM THE VEHICLE (INTACT) WHEN SHE WAS NEVER GOING MORE THAN 35-40 AND, MOST LIKELY, SLOWER THAN THAT WHEN SHE HIT THE CEMENT BARRIER. IF NECESSARY, WE CAN PROVIDE A COPY OF THE ACCIDENT REPORT, A LIST OF REPAIRS TO BE MADE ON THE VEHICLE, AND PICTURES THAT WE TOOK OF THE VEHICLE. PLEASE LET US KNOW IF YOU NEED ADDITIONAL INFORMATION. THANK YOU FOR YOUR CONSIDERATION. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10176226December 15, 2006
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, STRUCTURE
DT*: THE CONTACT STATED WHILE DRIVING IN DAYLIGHT, THE DASHBOARD ILLUMINATION WAS NOT BRIGHT ENOUGH TO SEE THE SPEEDOMETER. THE DEALER DETERMINED IT OPERATED AS DESIGNED. UPDATED 2/20/2007 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10174281November 26, 2006
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
INSTRUMENT GAUGES DO NOT GIVE ACCURATE READINGS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10174233November 25, 2006
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, INTERIOR LIGHTING
I PURCHASED A NEW 2006 BUICK LUCERNE CXL, THE DASH BOARD DATA SHOWING THE SPEEDOMETER, ODOMETER, ETC., IS LIGHTED AT NIGHT AND INCLEMENT WEATHER. ON SUNNY DAYS THE LIGHTS GO OUT, ALL THE ITEMS MENTIONED ARE NOT VISIBLE. IT CREATES A HAZARD SINCE IT IS NOT POSSIBLE TO TELL THE SPEED. MY HUSBAND GOT A SPEEDING TICKET FOR TRAVELING AT 9 MPH ABOVE THE POSTED LIMIT. THE POTENTIAL FOR AN ACCIDENT IS EXACERBATED BECAUSE READING ANY OF THE DATA WHILE DRIVING IS IMPOSSIBLE. ALSO THE PASSENGER'S VIEW OF THESE ITEMS IS OBSCURED SO THAT THE ABILITY TO ACT AS A CO- PILOT IS ELIMINATED. IT SEEMS TO ME THAT THE DEVICE THAT TURNS THESE LIGHTS OFF COULD BE MODIFIED TO KEEP THEM LIT. I ENTERED A COMPLAINT THE SAME WEEK I PURCHASED THE CAR AND NOTHING HAS BEEN DONE, NOR CAN I GET ANY INFORMATION FROM BUICK TO INDICATE THEY ARE WORKING ON A SOLUTION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173817November 19, 2006
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
I CANNOT ADJUST THE DRIVER'S SIDE EXTERIOR MIRROR TO A SAFE POSITION FOR VIEWING PASSING TRAFFIC. I AM 6'2", AND MIRROR CANNOT BE RAISED HIGH ENOUGH OR FAR ENOUGH TO THE LEFT TO SAFELY COVER ADJOINING LANE. DEALER CHECKED SIMILAR MODELS IN INVENTORY; SAID THEY ALL HAVE SAME LIMITATION. I HAVE NEVER HAD A CAR WITH SUCH AN EXTREME LIMITATION ON ADJUSTMENT OF THE OUTSIDE MIRROR FOR THE DRIVER. THIS IS VERY UNSAFE FOR ALL DRIVING CONDITIONS. FAILURE IS CONTINUOUS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173729November 17, 2006
INTERIOR LIGHTING, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
DT*: THE CONTACT STATED WHILE TRAVELING VARIOUS SPEEDS DURING THE DAY, THE INTERIOR LIGHTS IN THE VEHICLE DID NOT WORK PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DETERMINED THE INSTRUMENT PANEL WAS WORKING PROPERLY BY THE MANUFACTURER'S DESIGN. THERE WERE NO REPAIRS MADE. THE MANUFACTURER WAS CONTACTED AND EXPRESSED THAT THERE WERE MANY COMPLAINTS IN REGARDS TO THIS PROBLEM AND THIS MATTER WOULD BE LOOKED INTO. THE MANUFACTURER DID NOT PROVIDE FURTHER ASSISTANCE. THE CONSUMER STATED AFTER THE VEHICLE IS IN THE SUNLIGHT FOR A PERIOD OF TIME, THE DASH LIGHTS DIM, HE IS UNABLE TO READ THE INTRUMENT PANEL, SUCH AS THE SPEEDOMETER AND OTHER INSTURMENTS. UPDATED 12/12/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173575November 15, 2006
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, STEERING
DT*: THE CONTACT STATED THE VEHICLE PRESENTED A PERMANENT PROBLEM WITH THE INTERIOR INSTRUMENT PANEL WHICH DID NOT ILLUMINATE PROPERLY DURING THE DAY WHILE DRIVING VARIOUS SPEEDS. ALSO, THE STEERING COLUMN TURNING RADIUS WAS PROBLEMATIC WHEN ATTEMPTING TO PERFORM A U-TURN. THE DEALER WAS CONTACTED AND DID NOT PROVIDE ANY ASSISTANCE. THE MANUFACTURER WAS ALSO CONTACTED AND EXPRESSED THE INSTRUMENT PANEL WAS A MANUFACTURER DESIGN FEATURE THAT COULD NOT BE CORRECTED. NO REPAIRS WERE MADE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173382November 13, 2006
LATCHES/LOCKS/LINKAGES
DT*: THE CONTACT STATED WHILE THE VEHICLE WAS PLACED IN DRIVE, THE DOORS LOCKED AUTOMATICALLY. IT WAS DRIVEN TO THE DEALER WHO DETERMINED THE DOOR LOCKS PERFORMED AS DESIGNED. THE CONSUMER STATED IF HE IS INVOLVED IN AN ACCIDENT, HE OR THE PASSENGERS MAY NOT BE ABLE TO EXIT. THE PASSENGERS WILL NOT BE ABLE TO EXIT UNTIL THE SWITCH IS OPERATED OR PULLS UP THE MANUAL LOCK POST , THEN THEY CAN UNLOCK THE DOOR BY PULLING THE DOOR HANDLE. THE CONSUMER BELIEVES THAT TAKES TOO MUCH TIME AND EFFORT IF IN AN EMERGENCY SITUATION. UPDATED 12/05/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173018November 9, 2006
SERVICE BRAKES, HYDRAULIC, TIRES
EXPERIENCED FRONT END VIBRATION ON DELIVERY. DEALER DID A WHEEL ALIGNMENT BUT A SLIGHT VIBRATION CONTINUED. EVENTUALLY IT INCREASED AND I TOOK IT TO A INDEPENDENT FOR BALANCING AND ROTATION BUT THE PROBLEM PERSISTED. THE DEALER ANALYZED IT AS "DEFECTIVE" TIRES ON THE FRONT AND REPLACED THEM. AS I DROVE HOME THE CAR PULLED TO THE RIGHT. TOOK IT BACK TO THE DEALER AND THEY SWITCHED THE LEFT FRONT TO THE RIGHT AND THE RIGHT FRONT TO THE LEFT AND CLAIMED THAT WOULD FIX THE PROBLEM. THE CAR BEGAN TO SHIMMY AND VIBRATE BADLY. RETURNED TO THE DEALER AND THEY FOUND MY RIGHT FRONT BRAKE DEFECTIVE. AS I LEFT THE DEALER I NOTICED THAT THERE STILL IS A VIBRATION. TRIED FOR 10 DAYS TO HAVE GM TALK WITH THE DEALER BUT THEY CONTINUALLY TOLD ME THEY HAD NOT BEEN ABLE TO REACH THEM. BECAUSE THIS CAR HAD THE DEFECTIVE INSTRUMENT PANEL THAT NO ONE CAN SEE DURING DAYLIGHT HOURS, FRONT END AND BRAKE PROBLEMS I DEEMED THIS BUICK LUCERNE UNSAFE AND HAVE SOLD IT TO A DEALER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172277October 31, 2006
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
DT*: THE CONTACT STATED THE VEHICLE'S GAUGES WERE INTERMITTENTLY DIFFICULT TO READ DUE TO SUN GLARE. THE VEHICLE WAS TAKEN INTO THE DEALER, WHO DETERMINED THE SAME THING AND ATTEMPTED TO REPAIR THE PROBLEM, BUT WAS UNSUCCESSFUL. THE CONTACT NOTICED A SIMILAR COMPLAINT ODI ID # 10150699 CONCERNING THE INTERIOR LIGHTING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171882October 26, 2006
TIRES:SIDEWALL, TIRES
VEHICLE HAD A SEVERE VIBRATION PROBLEM WHEN DELIVERED IN APRIL. A WHEEL ALIGNMENT WAS PERFORMED AT 125 MILES. NOW, AT 3750 MILES THE PROBLEM RETURNED BUT MUCH MORE PRONOUNCED. AT 45 MPH IT FELT LIKE A FLAT TIRE OR A WHEEL WAS LOOSE. THE DEALER INFORMED ME THAT THE TWO FRONT TIRES WERE DEFECTIVE AND HAD TO BE REPLACED. ON MY WAY HOME I EXPERIENCED A SLIGHT VIBRATION AND NOTICED THE CAR PULLING TO THE RIGHT. I RETURNED TO THE DEALER AND THEY SWAPPED TIRES FROM RIGHT TO LEFT. HOW WILL THIS IMPACT MY VEHICLE WHEN I NEXT ROTATE MY TIRES? THE VIBRATION PROBLEM STILL EXISTS. I AM FEARFUL THAT THIS VEHICLE IS UNSAFE AND, ONCE AGAIN, WILL RETURN TO MY DEALER FOR A SOLUTION. TIRES ARE CONTINENTAL P235-55R17 WHICH THE NHTSA SITE DOES NOT HAVE AS AN OPTION WHEN FILLING OUT THE "COMPONENT" SECTION OF THIS REPORT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171829October 25, 2006
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THIS IS NOT A ACCIDENT REPORT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170906October 16, 2006
ELECTRICAL SYSTEM, INTERIOR LIGHTING
DT*: THE CONTACT STATED THE VEHICLE'S INSTRUMENT PANEL HAD POOR ILLUMINATION DURING THE DAY. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DETERMINED THAT THE ILLUMINATION WAS NORMAL. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THEIR WERE OTHER CONSUMERS EXPERIENCING SIMILAR PROBLEMS VIA THE NHTSA WEBSITE ODI #10150699. UPDATED 10/31/2006 - THE CONSUMER FEELS THAT THE POOR ILLUMINATION IS A SAFETY ISSUE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170400October 10, 2006
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
DASH INSTRUMENTS AND GAUGES ARE NOT VISIBLE IN DAYTIME. RUN OFF ROAD TRYING TO SEE SPEEDOMETER TO SET CRUISE CONTROL. DASH LIGHTS ARE COMPLETELY OFF IN DAYLIGHT, MAKING IT IMPOSSIBLE TO SEE DASH INSTRUMENTS. CONTACTED DEALER AND WAS TOLD THAT THERE IS NOTHING THEY CAN DO. CONTACTED GM AND THEY TELL ME THAT IT IS A DESIGN FLAW AND IT IS NOT COVERED BY WARRANTY. I HAVE FOUND OUT THAT OTHERS HAVE HAD SAME PROBLEM. IT IS ON BUICK LUCERNE 2006, ALSO UNDERSTAND 2007'S HAVE SAME PROBLEM. IT IS NOT ON ALL CARS AS I UNDERSTAND IT. IT IS DANGEROUS TO OPERATE CAR. MAY CAUSE TO RUN OFF ROAD OR CROSS CENTER AND HAVE WRECK TRYING TO FIGURE OUT WHAT SPEED CAR IS GOING. NEEDS TO BE FIXED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169428September 27, 2006
STRUCTURE
DT*: THE CONTACT STATED THE INSTRUMENT CLUSTER WAS OBSCURED BY THE GLARE FROM SUNLIGHT. THE VEHICLE WAS TAKEN TO A SERVICE DEALER, WHO INFORMED THE CONTACT THAT THE STRUCTURE OF THE DASHBOARD PANEL WAS A MANUFACTURING STANDARD. THE MANUFACTURER WAS NOTIFIED. UPDATED 10/17/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169447September 27, 2006
ELECTRICAL SYSTEM, INTERIOR LIGHTING
DT*: THE CONTACT STATED DURING DAYLIGHT HOURS, THE INSTRUMENT PANEL WAS DIFFICULT TO SEE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DETERMINED THE PANEL WAS SET AT HIGH INTENSITY, HOWEVER THE GAUGES REMAINED DIFFICULT TO VIEW DURING DAYLIGHT HOURS. THE CONTACT MENTIONED THAT THE SPEED AND FUEL GAUGES WERE SOME EXAMPLES OF GAUGES THAT COULD NOT BE VIEWED. THE MANUFACTURER WAS CONTACTED, AND OFFERED THREE OIL CHANGES DUE TO INCONVENIENCES. *NM UPDATED 10/02/06. *JB, UPDATED 11/28/2006. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169134September 23, 2006
STEERING
(1) EXTREMELY POOR STEERING, AT HIGHWAY SPEEDS, 65 MPH OR HIGHER,. MAY NOT CAUSE A WRECK, BUT MOST CERTAINLY WOULD CONTRIBUTE TO A ACCIDENT. (2) NONE , SO FAR. (3) NOTIFIED BUICK BY MAIL 05-16-06/ BUICK PHONED BACK, "WE HAVE FILED YOUR LETTER." NOTE: THIS IS A CONDITION FROM THE DAY THE CAR WAS BOUGHT, THROUGH TODAY, 09-26-06. SO, THERE HAS BEEN NO 'INCIDENT (S) TO REPORT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170152September 21, 2006
INTERIOR LIGHTING, STRUCTURE
2006 LUCERNE INSTRUMENT PANEL LIGHTS ARE HARD TO SEE DURING THE DAY. *TS ***NAR*** THE TRUNK RELEASE IS HIDDEN IN THE GLOVE BOX. THE CONSUMER FEELS THAT THIS IS VERY INCONVENIENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168637September 19, 2006
SERVICE BRAKES, HYDRAULIC
DT*: THE CONTACT STATED THE BRAKES VIBRATED GOING DOWNHILL. THE BRAKING WAS NORMAL AT ALL OTHER TIMES. THE SERVICE DEALER CHANGED THE ROTORS, BUT THAT DID NOT REMEDY THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168523September 18, 2006
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
DT*: THE CONTACT STATED WHILE TRAVELING 40 MPH, THERE WAS HEAVY CONDENSATION ON THE OUTSIDE OF THE FRONT WINDSHIELD. THE TEMPERATURE WAS SET AT 72 DEGREES WITH THE A/C ON AND THE DIALS SET ON WINDSHIELD DEFROSTER/LOWER LEG. THE DEALER WAS CONTACTED WHO DETERMINED THE VEHICLE WAS OPERATING NORMALLY. ON 09/18/06, THE MANUFACTURER WAS CONTACTED AND A SAFETY COMPLAINT WAS FILED. UPDATED 10/3/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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