Buick Lucerne Complaints

943 consumer complaints on file.

#11592866June 6, 2024
ELECTRICAL SYSTEM
The contact owns a 2008 Buick Lucerne. The contact stated that immediately after his wife had started the vehicle, the vehicle inadvertently lost power and was unable to be restarted. After a visual inspection of the battery compartment, the contact observed that the fuse relay showed signs of an electrical fire. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 78,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581339April 5, 2024
ELECTRICAL SYSTEM
Vehicle shuts off due to fuel pump relay connection problem which is due to the back seat rubbing against the fuse box
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579026March 23, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, SUSPENSION
Several malfunction indicator lights in dash appeared suddenly. Car would not start after shutting off. Finally started and drove to repair shop. Diagnosed as faulty ride height sensor. Shop searched for part at several dealers and online and found the part was discontinued in 2021. I contacted Buick and was offered $1500 off on a new GM car. I have not received any suggestions on how to repair the car or remove malfunction indicator lights which I specifically asked for. The repair shop is waiting for me to find the part and I have not been able to find one. Dealers have no answer and neither does Buick. The repair shop says it will start if sensor is unplugged but suspension will not work and dash will still have malfunction indicator lights. It is my opinion to operate under these conditions, it would definitely be hazardous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578072March 18, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Our Buick Lucerne would crank but wouldn't turn over when trying to start after trying to pick up take out. 1) It was suggested to me by a passerby that it sounds like a fuel pump relay. 2)I started to smell something burning. The passerby who happens to be familiar with Buick Lucerne tried to help. He lifted the back seat and showed me the fuel pump relay which was burned. Then he switched the electrick window relay which is the exact same relay switch and the car started. Went immediately to an autozone and bought spare fuel pump relay. Thought that solve the problem, but every 2 to 3 days I'd smell that burning smell. 3) The mechanic I've been going to for 10 years confirmed the issue 4)Have not taken to dealer or insurance rep 5)Absolutely no visual warning on dashboard. the warning happens when I start smelling the burning odor. Started one and a half months ago....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571045February 9, 2024
ENGINE
The contact owns a 2010 Buick Lucerne. The contact stated while driving 75 MPH, the vehicle went into LIMP Mode and the engine shut off inadvertently. The contact was able to veer to the side of the road. The vehicle restarted independently after 10-15 minutes. The messages "Reduced Engine Power", "Starting Disabled", "Service Throttle", "Service Stabili-trak Soon" were displayed, and other unknown warning lights were illuminated. The contact was able to continue driving; however, the vehicle failed to exceed 20-30 MPH. The vehicle was taken to the dealer on two occasions, and the dealer retrieved diagnostic test codes: P2138 and P2122. The dealer replaced the throttle body and the accelerator pedal; however, the failure persisted. The contact stated that the failure mainly recurred while making left turns. The manufacturer was notified of the failure and informed the contact that they could only assist after the vehicle had been taken to the dealer. The dealer was contacted and informed the contact that the failure had to happen while driving in the presence of a mechanic, then the vehicle could be diagnosed. The vehicle was not diagnosed or repaired. The failure mileage was approximately 61,798.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568196January 27, 2024
ELECTRICAL SYSTEM
Rear fuse block, fuel pump relay, gets hot and melts. Apparently due to seat latch pushing against fuse block cover. Smoked, but not fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567044January 22, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Fuel Pump relay fuse is getting burnt up and not allowing car to start. This is a known problem and Nhtsa has already made a recall but mine isn’t recalled. You would think since mine is a 2008-2011 Buick Lucerne it would be able to get fixed. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556293November 21, 2023
ELECTRICAL SYSTEM
The contact owns a 2008 Buick Lucerne. The contact stated while attempting to start the vehicle, the vehicle made an abnormal sound and failed to start. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic. The vehicle had not been diagnosed or repaired. The contact referred to the NHTSA Campaign Number: 08V441000 (Electrical System). The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553577November 4, 2023
ELECTRICAL SYSTEM, POWER TRAIN
The transmission started not shifting as I was driving down the road and the relay fuse box caught on fire and I think it’s where the back seat lays on top of the fuse box which rubs the fuses. Which is dangerous bc it catches on fire and could blow the car up while driving
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11550070October 15, 2023
ELECTRICAL SYSTEM
Vehicle refused to start. No warning light illuminated on dash. Checked Fuel Pump Relay and it was burned. Replaced and it keeps burning and getting extremely hot. Relay has been replaced x4. Fuse Box is starting to melt. Wiring to Fuel Pump is free of any corrosion on wiring/prongs. Interior starts to smell of heavy smoke increasing the risk of a FIRE in the rear seats.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549297October 10, 2023
FUEL/PROPULSION SYSTEM
Bought my car Sept. 2022.Within the first couple of months I started having intermittent problems that seemed fuel related.After some research I found out my car had a TSB that has been out since 2016. With this knowledge I took the back seat out of my car and the problems all stopped.June of 2023 started having some problems that were sort of similar to what I was experiencing before with some power loss, had vehicle taken to mechanic who diagnosed an interlock system problem.I thought maybe that would fix all my problems and put my back seat back. I travel 4 hours once a month to go see my son and only took my car once on that trip because of not being able to have a back seat.Me thinking the interlock fix was the solve all to my problems I put the back seat in and started my drive to go see my son. 3 hours in stop for gas, try to start my car, cranks won’t start, not getting fuel. Called mechanic who just worked on my car, suggested to check my fuel pump fuse and fuel relay, find my fuel relay is melted. Replace fuel relay and pulled the back seat out, car fires right up no problems. Continue hour drive to see my son, picked up my son so had to put the back seat in. Drive about 7 blocks and stop at Walmart, try to start car and same problems as before. Replace Fuel relay, propped up the back seat around the fuse box trying to still make it safe enough for my son to ride back there, no more problems that trip, propped seat left leaning in the back. August-Was driving down the Highway at 65mph with the cruise on, when all of a sudden my car begins to lose power and proceeds to stall with no warning. Lost complete control of steering and had minimal control breaking, had to coast to a stop with no breaks or steering, lucky was on a straight rural hwy, can’t imagine if I was in the city. Seat had fallen up against fuse box fried fuel relay again and the control module. Take to shop for repair, control module, fuel pump replaced NSB complete all at my expense.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546225September 24, 2023
ELECTRICAL SYSTEM, STEERING
Power steering leak. Relay in rear fuse box, under back seat, burning out. Possibilty of back seat cushion rubbing on fuse box jarring PS relay affecting connection. Safety issue if lose control of power steering. Safety compromised if unable to start car once relay burns out. Engine has turned over without key inserted/FOB pressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545205September 18, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
I went to start the vehicle and it failed to start. I found the fuel pump relay to be badly burned 🔥. On the 30 pin. The board was melted at the 30 pin spot for the fuel pump relay. I purchased a new relay from NAPA. I questioned whether they had a new replacement fuel pump. They told me it was not available only through the dealership. My concern was that where the relay was located at there was a possibility of a fire given how badly the relay and board was burned. I replaced the relay and purchased an extra incase this might happen again. To my surprise it happen just days later while I was driving on the expressway. I had to get off the road immediately. Engine died, no power steering. I checked the relay, it was smoking hot. I will have to have the problem resolved. There is no way a relay should ever get hot, let alone that hot. The fuel pump fuse was not effected. Why is the relay not protected from getting so hot. There is definitely a real risk of fire. No one sits in the back seat normally. But, my grandson's. This should not ever happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534910July 27, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2009 Buick Lucerne. The contact stated while attempting to start the vehicle, the vehicle would not start. The vehicle was towed to the dealer and the fuel pump was replaced; however, the failure persisted. The fuel module was replaced by the contact but the failure reoccurred. While driving 55 MPH, the vehicle lost motive power. The contact pulled over on the side of the road and had the vehicle towed. The vehicle was not repaired. The manufacturer was contacted and stated there was no recall on the VIN for the failure. No additional assistance was provided. The failure mileage was 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532285July 14, 2023
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
The contact owns a 2009 Buick Lucerne. The contact stated that while starting the vehicle, the vehicle sputtered and failed to start. There was no warning light illuminated. The vehicle was taken to an independent mechanic who recommended that the fuel pump relay be replaced. The mechanic became aware that the fuse was melted. The vehicle was repaired but the failure persisted. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530889July 7, 2023
ELECTRICAL SYSTEM
The contact owns a 2008 Buick Lucerne. The contact stated that the vehicle failed to start. The contact stated that after investigating the failure online, her husband purchased a fuse box relay from an unknown dealer and installed the part underneath the rear seats of the vehicle. The vehicle then started; however, the failure recurred approximately 5 days later. The contact's husband replaced the relay for a second time; however, the failure persisted. The contact stated that the fuse box relay had melted and there was smoke. There was no warning light illuminated. The vehicle was not diagnosed nor repaired. The contact related the failure to NHTSA Campaign Number: 10V240000 (Electrical System). The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 82,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529884July 1, 2023
ELECTRICAL SYSTEM
The fuse box under the back seat has been having issues of burning for the fuel pump relay. It then in turn shorts out the fuse box which keeps needing to be replaced. This is a safety issue as it it catch fire under the back seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527605June 18, 2023
ELECTRICAL SYSTEM
The fuse block is shorting out and melting and causing the fuel pump relay to burn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527379June 16, 2023
ELECTRICAL SYSTEM:PROPULSION SYSTEM:FUSES, RELAYS, CONTACTS, AND SHUNTS
The contact owns a 2008 Buick Lucerne. The contact stated that the vehicle failed to start. No warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed that the pressure from the rear driver's seat caused a short in the fuel pump and the relays, and that the fuse box needed to be replaced. The contact stated that the independent mechanic had previously replaced six relays and the fuel pump; however, the failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526236June 9, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
OUR FUZE BOX IS LOCATED UNDER REAR SEAT. THE RELAY FUZE FOR THE FUEL PUMP MELTED SO BAD IT WAS HOT AND COULD OF CAUSED FIRE. AM HEARING ALOT OF PEOPLE SAYUNG THEY HAVE SAME ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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