Buick Lucerne Complaints

943 consumer complaints on file.

#11088882April 18, 2018
ELECTRICAL SYSTEM
FUSE BLOCK AND RELAY BURNED UP UNDER REAR SEAT. CAR WOULDN'T START SEVERAL TIMES. AFTER CAR BECAME WARM, IT WOULDN'T START ANYMORE. IT ACTUALLY BURNED THE FOAM AROUND THE SEATS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088464April 16, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I HAD JUST DRIVEN THE CAR ON A 2 HOUR TRIP WITH NO ISSUE. I DROVE THAT TRIP IN THE MORNING AND THAT AFTERNOON I WENT TO START THE CAR AND THE STARTER WAS GOING BUT THE ENGINE WOULDN'T START. I LIFTED THE BACK SEAT TO FIND AN AWFUL SMELL COMING FROM THE FUSE BOX. I PULLED THE FUEL PUMP FUSE TO FIND IT SINGED. THE VEHICLE WILL BE NEEDING A NEW FUSE BOX AND I'M STILL WAITING TO FIND THE PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083981April 9, 2018
FUEL/PROPULSION SYSTEM
CAR IS STATIONARY AND STINKS LIKE PLASTIC IS BURNING, TURNS OVER BUT WON'T START. CHECKED FUSE BOX AND FOUND FUEL PUMP RELAY AND FUSE BOX BLACKENED AND BURNT. THIS IS WIFE,S CAR SHE USES TO TAKE MY DAUGHTER AND FRIENDS TO SOCCER SO II WANT TO KNOW IF I REPLACE RELAY AND FUSE BOX IS IT FIXED OR AM I PUTTING MY FAMILY AND OTHERS AT RISK. GM SAYS NOTHING ABOUT ISSUE SO I DO NOT KNOW. 60,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083438April 5, 2018
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT THE REAR PASSENGER DOOR WOULD NOT OPEN FROM INSIDE OR OUTSIDE THE VEHICLE. THE CONTACT CALLED BUDD BAER BUICK AT 724-222-0700 AND WAS INFORMED THAT THERE WERE NO RECALLS. THE DEALER SUGGESTED THAT THE CONTACT PLACE A PICK INSIDE OF THE DOOR TO REMEDY THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082239March 30, 2018
STEERING
WHILE I WAS DRIVING MY STEERING LOCKED UP AND I WAS UNDER ABLE TO CONTROL MY VEHICLE. AND VEERED OFF THE ROAD. I DID RESEARCH ONLINE AND NOTICED THIS IS A PROBLEM WITH THIS MODEL. HAS THERE EVER BEEN A RECALL TO CORRECT THIS ISSUE? THIS IS DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081971March 29, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
ON MARCH 28TH, 2018 MY VEHICLE A 2011 BUICK LUCERNE WITH 162,554 MILES ON IT, WOULD NOT RESTART AFTER MAKING A TWENTY-MILE TRIP TO TAKE MY GRANDCHILDREN TO SCHOOL. I PARKED ON THE SIDE OF THE ROAD IN FRONT OF MY MOTHER'S HOUSE TO VISIT, AND UPON MY ATTEMPT TO LEAVE, THE VEHICLE WOULD NOT START. THERE WERE NO WARNING INDICATORS, STRANGE NOISES, OR SMELLS THAT WOULD LEAD ME TO BELIEVE THE FUSE BOX FAILURE, LEADING TO THE BOX MELTING. WHEN A BATTERY GOES BAD, IT SMELLS LIKE SPOILED EGGS, HOWEVER IN THE CASE OF MY VEHICLES FUSE BOX MELTING THERE WAS NO TOXIC SMELL(S), THAT IS A GOOD THING SINCE NO PASSENGERS SUFFERED FROM MELTING PLASTIC FUMES, I GUESS. I TOOK MY 2011 BUICK LUCERNE TO THE DEALER'S SHIP BECAUSE MY VEHICLE WOULD NOT START. UPON THE TECH DIAGNOSES THE FUSE RELAY HAD MELTED, AND THIS WAS ONE REASON THE FUEL PUMP WAS NOT RECEIVING POWER TO SEND FUEL TO THE ENGINE. MY NEXT CONCERN IS THE PLACEMENT OF THESE COMPONENTS IN THE VEHICLE, THEY ARE LOCATED UNDER THE REAR PASSENGER SEATS. IF THE VOLTAGE, FUSE BOX MELTS AGAIN SOON, THE POSSIBILITY OF AN INTERNAL FIRE IS HIGHLY POSSIBLE AND THUS THE LOSS OF LIVES IS LIKELY. AFTER CONDUCTING MY OWN ONLINE SEARCH, THIS IS A PROBLEM THAT HAS BEEN OVERLOOKED IN THE PAST OR MINIMIZED IN ORDER OF IMPORTANCE FOR THE CONSUMERS SAFETY CONCERNS REPORTED AT VARIOUS DEALERSHIPS. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081113March 23, 2018
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
THE CAR SHUT DOWN AND WILL TURN OVER BUT WON'T START AGAIN THE RELAY FOR THE FUEL PUMP IS MELTED AND THERE IS NO VOLTAGE GOING TO THE FUEL PUMP FUSE IN THE FUEL BOX UNDER THE BACK SEAT OF THE VEHICLE THIS SHOULD BE A RECALL DUE TO A FIRE COULD START OR THE VEHICLE COULD SHUT DOWN AT ANY MOMENT AND CAUSING A ACCIDENT AND OR DEATH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076724March 7, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
BUICK LUCERNE ELECTRICAL PROBLEMS - ONSTAR SUSPECTED. I 'M NOT SURE THAT THIS IS OR ISN'T A SAFETY PROBLEM, BUT AFTER COMPLAINING TO BUICK I WAS ADVISED BY THEM TO FILE A CLAIM(?) WITH YOU. ABOUT A MONTH TO 6 WEEKS AFTER AN IN-TOWN ACCIDENT (10/22/16) THAT WAS REPAIRED IMMACULATELY BY THE LOCAL GM DEALER, THE CAR SAT IN A PARK AND FLY LOT FOR ABOUT 5 DAYS WHILE WE HAD GONE VISITING OUT EAST. WHEN WE GOT BACK THE CAR WAS DEAD AS A STONE. AFTER A TRIPLE A CALL WE GOT HOME AND IMMEDIATELY GOT A NEW BATTERY (12/20/16), EVEN THOUGH I WAS SURPRISED THAT IT HAD GONE DEAD BECAUSE THERE WAS NO WARNING (SLOW STARTING, ETC). HOWEVER, IN THE NEXT 6 MONTHS OR SO, TWO MORE NEW ONES WENT DEAD (2ND 1/3/17, 3RD 3/13/17) AND WERE REPLACE BY THE DEALER AT NO CHARGE. HOWEVER, IN THE NEXT YEAR OR SO, NOT ONLY DID THE ONSTAR GO DEAD, THE BRAKES LIGHTS QUIT AND WAS REPLACED, THE CRUISE CONTROL QUIT, THE STABILTRAK QUIT, (AND BOTH WERE REPLACED). MY INSURANCE COMPANY - AMERICAN FAMILY - INFORMED ME THAT THE ACCIDENT IS NOT THE CAUSE OF THE PROBLEMS. SO FINALLY I TOOK IT TO ANOTHER SHOP CAS (COMPLETE AUTO SERVICE - AUSTIN) THAT DOES THE CITY'S POLICE CARS, AND THEY RAN A DIAGNOSTIC ON IT AND EVEN THOUGH THE ONSTAR HAS QUIT WORKING, BY REMOVING THE FUSE IN IT THAT 'SEEMS' - AFTER SPENDING OVER $1300 AND STILL NOT REPLACING THE ONSTAR FOR ANOTHER $650, - TO HAVE SOLVED THE PROBLEM. AT LEAST SO FAR.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11076511March 6, 2018
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I BOUGHT A 2007 BUICK LUCERNE FROM (REDACTED) IN MEMPHIS,TN.I HAVE HAD PROBLEM AFTER PROBLEM.FIRST IT WAS THE DRIVER SEAT THAT WOULDN'T MOVE BACK,THEN THE ALTERNATOR AND BATTERY.NEXT WAS THE MOTOR ENGINE RUNNING HOT.NOW IT'S THE TRANSMISSION IT WAS RUNNING FINE.NOW IT WON'T RUN IN DRIVE ONLY GEARS 2&3.I SAW THAT THERE WAS A RECALL ON THIS IN 2009 I DON'T KNOW IF IT WAS FIXED THEN OR NOT BECAUSE I DON'T KNOW THE ORIGINAL OWNER.IF YOU DRIVE THE CAR IT WILL RUN AND CUTOFF IN THE MIDDLE OF THE STREET.(VERY DANGEROUS) .THEN IT WILL RUN FOR A MILE OR TO AND DO THE SAMETHING NOW IT'S PARKED .I'M NOT TRYING TO GET HURT OR KILLED IN THIS CONTRAPTION.I'M ALREADY DISABLE I'M NOT TRYING TO KILL MYSELF OR GET KILLED IN THIS CAR.THEY ARE DANGEROUS.ALL NEED TO BE RECALLED THEY ARE NOT TOP OF THE LINE BUICKS THEY ARE A DISASTER WAITING TO HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065898January 30, 2018
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE CONTACT RESEARCHED THE FAILURE ONLINE AND FOUND COMPLAINTS RELATING TO THE FUEL PUMP RELAY BEING BURNT. THE CONTACT REMOVED THE FUEL PUMP RELAY AND NOTICED THAT IT WAS BURNT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11064977January 25, 2018
AIR BAGS
DIC 'SERVICE AIR BAG' MESSAGE IS SHOWING. MOVING DRIVER'S SIDE SEAT FORWARD AND BACK SOMETIMES MAKES THE MESSAGE DISAPPEAR. THE MAJORITY OF THE TIME THE 'SERVICE AIR BAG' MESSAGE IS SHOWING. IT HAS BEEN HAPPENING SINCE THE VEHICLE WAS PURCHASED IN APRIL OF 2013 FROM THE PREVIOUS OWNER. THE PREVIOUS OWNER HAS STATED THAT THIS SAME DIC MESSAGE HAS HAPPENED TO HIM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062159January 11, 2018
ENGINE, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE STALLED. WINEGARDNER BUICK GMC (15113 CRAIN HWY, BRANDYWINE, MD) DIAGNOSED THAT THE FUEL PUMP CIRCUIT FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 143,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055268December 18, 2017
ELECTRICAL SYSTEM
I HAVE NO HEAT COMING OUT OF THE PASSENGER SIDE OF THE VENTS. THE BLOWER WORKS BUT THERE IS NO HEAT HAD IT FLUSHED TWICE AND PUT IN A NEW THERMOSTAT NO CHANGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048382November 25, 2017
AIR BAGS, STRUCTURE:BODY
DEFECTIVES AIRBAGS. THE SIDE AIRBAGS DIDN'T GO OFF WHEN I WAS HIT ON MY DRIVER SIDE DOOR. I DONT FEEL SAFE IN THAT VEHICLE. I WAS MAKING A LEFT TURN AND A TRUCK WAS. STOPPED AT A YIELD SIGN WHERE THE ROAD CAME TO A T. I HAD THE RIGHT OF WAY TO MAKE MY TURN. AS SOON AS I WAS MAKING THE TURN THE OTHER DRIVER DROVE FOWARD HITTING THE DRIVER SIDE OF MY CAR TOTALED MY DRIVER DOOR. THE AIRBAGS ON EITHER SIDE OF THE CAR NEVER WENT OFF.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11046471November 16, 2017
SUSPENSION
CAR HAS 28000 MILES AND ON SOME MANHOLE COVERS, BUMPS AND BRIDGE EXPANSION JOINTS THE REAR END OF THE CAR JUMPS SIDEWAYS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043973November 6, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
WAS DRIVING AND VEHICLE STARTED TO STUTTER,HESITATE , THEN TOTAL LOSS OF STEERING BRAKES DIDN'T WORK PROPERLY. WE WERE ON AN OVER PASS DURING RUSH HOUR TRAFFIC BUSY INTERSECTION. FINALLY AFTER ABOUT 1 HR WE MADE IT TO AUTOZONE LIMP MODE ALL THE WAY. PURCHASED COILS X 3 , COIL IGNITION MODULE, SPARK PLUG WIRES,SPARK PLUGS, CAMSHAFT SENSOR,CRANKSHAFT SENSOR. THEN FIND OUT IT WAS ONLY A FREAKING FUSE UNDER SEAT THAT WAS BURNT AND MELTING AWAY. NOT VERY HAPPY. GM SHOULD BE HELD ACCOUNTABLE FOR KNOWING ABOUT THIS AND NOT OFFERING TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040483October 27, 2017
STRUCTURE:BODY
DOOR LATCH ISSUE ON CAR THE SAME AS FORD DOOR LATCH RECALL. HAVE FOUR DOOR VEHICLE AND BOTH BACK DOORS WILL NOT OPEN DUE TO MALFUNCTIONING DOOR LATCHES. REAR PASSENGER SIDE STOP WORKING 2 YEARS AGO AND NOW DRIVERS SIDE PASSENGER DOOR HAS FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035317October 20, 2017
ELECTRICAL SYSTEM, SEATS, UNKNOWN OR OTHER
THE BUICK LUCERNE 2011 WE OWN HAD THE BATTERY EXPLODE UPON TURNING THE KEY. I AM WIFE/CAREGIVER TO 100% DISABLED VETERAN AND HIS SERVICE DOG. NORMALLY I WOULD HAVE PUT THEM BOTH IN THE CAR BEFORE TURNING THE KEY BUT LUCKILY ON THIS DAY I DID NOT OR WE ALL WOULD HAVE BEEN KILLED. THE CAR WAS IN THE DRIVEWAY WHEN THIS HAPPENED. WE IMMEDIATELY HAD CAR TOWED TO MECHANIC AFTER THE ACID AND SMOKE IN CAR HAD CLEARED. IT WAS DEEMED THAT BATTERY EXPLODED AS IT IS UNDER THE REAR SEAT AND WE COULD NOT SEE IT UNTIL THE SEAT WAS OUT. A NEW BATTERY WAS PUT IN BUT THE RESIDUAL ACID BURNING AND MELTING SEAT HAD ME TAKE IT BACK FOR FURTHER REPAIR. THE INSURANCE COMPANY FINALLY CONCEDED TO REPLACE THE 2ND BATTERY AND PUT NEW FOAM IN BACK SEAT AS THE 1ST NEW ONE WAS ALREADY CORRODING AFTER 2 WEEKS. IT WAS TOLD TO ME THAT THE INSURANCE COMPANY WAS GOING TO TOTAL THE CAR AS IT IS A LIFE THREATENING FIRE HAZARD BUT THEY CHANGED THEIR MIND AND HAD US PAY ABOUT $1000 OUT OF POCKET FOR NEW ALTERNATOR AS THEY CLAIM IT WAS THE CAUSE OF THE EXPLOSION. WE WERE TOLD IT WOULD HAPPEN AGAIN OR CAUSE A FIRE AS THE ENTIRE WIRING UNDER THE SEATS FROM THE ALTERNATOR IS DEFECTIVE. IT IS TERRIFYING TO BE IN THIS (OUR ONLY VECHICLE FOR TRANSPORT TO VA HOSPITAL TREATMENTS) CAR DAILY. WE WAIT ANOTHER EXPLOSION OR FIRE ANY MINUTE. THE DEALERSHIP REFUSED TO EXAMINE THE CAR FOR SAFETY AS THEY MUST BE EQUALLY AFRAID OR UNABLE TO ASSURE IT IS SAFE. PLEASE ADVISE OTHERS OF THIS LIFE THREATENING FIRE HAZARD BEFORE SOMEONE GETS KILLED. I PRAY IT WONT BE US, OR CAUSE AN ACCIDENT TO HARM OTHERS. WE STILL OWE $$ ON THIS CAR AS WE BOUGHT IT USED 2 YEARS AGO AND THE DEALER WILL NOT ASSIST IN HELPING US GET ENOUGH TO PAY THE LOAN BUT GLADLY TOOK MANY THOUSANDS OVER VALUE FROM US. PLEASE MAKE THIS PUBLIC TO SAVE LIVES.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11032889October 11, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. WHILE THE KEY WAS PLACED IN THE IGNITION, THE CONTACT ATTEMPTED TO START THE VEHICLE, BUT IT FAILED TO CRANK. THE VEHICLE WAS TOWED TO BURNS FORD INC. (188 N BROADWAY AVE, BURNS, OR 97720 (541) 573-6014) WHERE IT WAS DIAGNOSED THAT THE RELAY THAT GOES TO THE FUEL PUMP HAD MELTED AND THE RELAY NEEDED TO BE REPLACED. THERE WAS NO FIRE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT NO RECALL WAS ASSOCIATED WITH THE VIN. THE APPROXIMATE FAILURE MILEAGE WAS 68,000. *LN CARFAX CANNOT PROCESS VIN UPDATED 7/26/18*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11032063October 6, 2017
FUEL/PROPULSION SYSTEM
FUEL PUMP RELAY BURNT UP IT IS UNDER BACK SEAT REPAIR SHOP SAID THE CAR WOULD HAVE BURNT UP COMPLETELY IF CONTINUED MY LITTLE BABIES RIDE IN BACK SEAT AS REQUIRED BY LAW I WOULD NOT GET THEM OUT IN TIME IF THE CAR ON FIRE UNDER THEM1 HELP HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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