Buick Envista Complaints

83 consumer complaints on file.

#11676511July 27, 2025
UNKNOWN OR OTHER
Only had car since March and already had 2 issues. First, I had a check engine light in early May and took it to the shop and the problem was identified as a cracked fuel pipe. Had to wait almost 3 weeks for the park to finally get delivered to the dealership and was able to get fixed on 6/12/25. Then on 7/17/25 check engine light came on again. According to the Buick app, it was coming from my emission/evap system again. Took it the dealership on 7/21/25 and as of 7/27/25 it is still in the shop and they were unable to determine what is causing it. They have reached out to GMC which told them to do a ECU program reset which still didn’t rectify the issue. Already has been in the shop for a week now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675250July 22, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Vehicle: 2025 Buick Envista Incident Date: July 19, 2025 I purchased a brand-new 2025 Buick Envista in June, 2025 and owned it for just over a month when the brakes suddenly and completely failed while I was driving on the highway. As I exited the ramp and attempted to slow down, the brake pedal went soft and unresponsive. I had no ability to stop my vehicle, and in a moment of panic, I swerved into a curb to avoid hitting other cars or pedestrians. This caused damage to my rim and tire, but thankfully I avoided a major crash or injury. I had the vehicle towed to the dealership, where they diagnosed a master cylinder failure. The car is currently being repaired under warranty, but I no longer feel safe driving it. I suffer from anxiety and have been experiencing panic attacks and nightmares since the incident. I am deeply afraid of getting back into a car that nearly killed me. This is a brand-new vehicle and a brake failure of this magnitude should never happen — let alone within the first month of ownership. GM/Buick has offered to repair the car but not replace it, and I was informed I do not qualify for lemon law because this has only occurred once. That doesn’t change the fact that I experienced a catastrophic and life-threatening failure that could have resulted in serious injury or death. I am filing this report because I believe this is a manufacturing defect that poses a danger to others. A single failure of this kind is enough to destroy trust in the safety of a vehicle. If this happened to someone else, the outcome could be tragic. Please investigate this issue before someone loses their life.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11674929July 21, 2025
UNKNOWN OR OTHER
Vehicle: 2025 Buick Envista Sport Touring Mileage: Under 5,082 miles Issue: Rear side window trim detachment I am reporting a rear window trim detachment that occurred after my 2025 Buick Envista Sport Touring went through a brushless automatic car wash. The driver-side rear window trim completely detached, and the passenger side is now partially detached. The detached piece was found inside the wash tunnel, confirming it came off during the wash. The trim is made of thin black metal and has sharp edges. The remaining trim is at risk of detaching during normal highway use, especially since I live near railroad crossings, and drive in Florida weather conditions including heavy rain, humidity, and heat. Automatic car washes operate at 1,000–1,200 psi, far exceeding any natural wind or rain conditions. This shows that the trim’s adhesive is not strong enough for routine car maintenance, even when used as intended. There was no warning in the owner’s manual advising against automatic car washes. Because the trim is in a blind spot, I cannot monitor it while driving. The dealership told me to retain the loose trim until replacement parts arrive, but that is unrealistic and unsafe. If the trim detaches at highway speed, it could become road debris, potentially hitting another vehicle or causing an accident. I have already reported this issue to the manufacturer, and it is being processed as a warranty repair. However, I was instructed to ensure the loose trim doesn’t fall off, as the dealership is required to return it to Buick. This expectation places unreasonable responsibility on the driver, despite the fact that the part is already failing under normal conditions. This is not cosmetic — it is a safety issue caused by insufficient adhesive or trim design. I respectfully request NHTSA investigate whether this defect warrants a Technical Service Bulletin or recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674508July 18, 2025
SERVICE BRAKES
In April of 2025 the brakes failed at a slow speed of less than five miles per hour, after bumping into a curb in a parking lot. I put the car in reverse and pressed on the brake pedal and again the car did not stop quickly. The brake pedal felt mooshy and went to the floor and it felt like the car coasted to a stop rather than stopping quicker like normal. I put the car in drive and the same thing happened again. I turned off the car, let it sit still for five minutes and then restarted it again. This time I tested the brakes again and the car stopped like normal and the brake pedal felt normal again too. My safety and the safety of others was put at risk because the brake system was not working good enough to stop the car in a normal fashion and could have been in an accident. I took the car to the dealer so they could check it out. They reported that they couldn’t find anything wrong with the brake system or the computer and that they could not duplicate the problem. There were no warning lamps or warning messages or symptoms that appeared before, during or after this incident happened. The car is still available for inspection upon anyone’s request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673551July 15, 2025
ELECTRICAL SYSTEM, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
I have not yet taken it to be checked. I will soon. The rearview camera has gone out completely, it still beeps if I am too close to something. Sometimes the infotainment screen does like a crossover screen malfunction type of issue. This put myself and others at risk because I rely on the camera and although it beeps, I still would not be able to see what is behind me. There was nothing the warned or indicated there was an issue. This is a brand new vehicle so not even sure why this would have occurred on such a newer vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668861June 24, 2025
UNKNOWN OR OTHER
SUNROOF will not close, and yes, it is available for inspection upon request. Hard to drive because of the pouring down rain, and unable to close sunroof. I have called the dealership and was asked to bring it in for inspection, but the next morning it closed without problem. 2 days later it did the exact same thing. I waited 1 before opening again and when I tried to close the sunroof, it would NOT close again, until the next day. Now, I do not open it all. I have NOT had it inspected by anyone since it looked at the first time. No, warning lamps or messages prior or after since this has started.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663568May 28, 2025
UNKNOWN OR OTHER
Vehicle Make/Model/Year: 2025 Buick Avenir Component/System Involved: Infotainment Center & Display Gauge Cluster The infotainment center and digital display gauge cluster on my 2025 Buick Avenir intermittently black out either while driving or during vehicle startup. This failure causes both screens to go completely dark and remain unresponsive for several seconds before turning back on. Yes, my vehicle is available for inspection upon request. My safety and the safety of others are put at risk when this occurs. When both screens black out, I am unable to view critical vehicle information such as speed, fuel level, and mileage, which could lead to unsafe driving conditions—especially in high-traffic areas or at high speeds. The issue has been reproduced on multiple occasions. I have taken the vehicle to Jim Ellis Buick GMC of Atlanta for service on two separate occasions for this same issue. The dealership confirmed the problem and attempted to resolve it by reprogramming the radio. However, the issue persists. The vehicle has been inspected and serviced by the dealer but has not been inspected by the manufacturer, police, or insurance representatives to my knowledge. There were no warning lamps, error messages, or noticeable symptoms leading up to the blackout. The problem first appeared shortly after I purchased the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663119May 27, 2025
EXTERIOR LIGHTING
The brake lights for this vehicle are located low in the bumper, not in the main taillights, posing a safety hazard. Because the brake lights are not located where other drivers naturally expect to see brake lights, the risk of a reared collision are unnecessarily increased.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662164May 20, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving and while trying to put on brakes and stop I couldn't . I noticed that the Antilock Braking System light came on along with other lights. I almost hit a car because I could not stop. I was very frantic and scared. I could have hurt someone including myself. I am still shaken by this. I called roadside service and they towed it to Suntrup Buick in St. Peters Mo. After the car was delivered to them they called me 30 minutes later saying "no lights are on". I told them I have onstar and if they would like I can send them the alert they sent on my app. The alert is still there which says "Schedule service now". Braking system requires your attention now". I also have snapshots of the warning notice. I don't want a vehicle that has brake issues ..this could have cost me my life.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661382May 16, 2025
ELECTRICAL SYSTEM
When driving my whole dashboard including the radio goes black. I brought the car in December 2024 and the first time it happened I thought I was tripping and said if it happened again I was going report it. Well yesterday it went black on me twice in one day two different times and that is scary because I was on the highway and didn’t know what was going on. This is a brand new car in it should not be doing this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661005May 14, 2025
ENGINE, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2024 Buick Envista. The contact stated that while at a stoplight, the vehicle shut off unintendedly. Additionally, while driving at an undisclosed speed and accelerating, the vehicle stalled. The contact stated that the instrument cluster screen was blank. There were no warning lights illuminated. The vehicle was towed to the local dealer, and the contact was informed that there were no trouble codes retrieved. The vehicle was not diagnosed or repaired. The manufacturer was contacted and suggested to the contact that the vehicle be traded. The failure mileage was approximately 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657551April 29, 2025
ENGINE
The contact owns a 2025 Buick Envista. The contact stated that while driving at an undisclosed speed downhill, the vehicle started to shake abnormally. The contact stated that the check engine warning light was illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact stated that the vehicle remained with the local dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655774April 21, 2025
ELECTRICAL SYSTEM
While driving the information system screen that shows the speedometer, fuel center, radio, and displays go completely black and stay off for 30 seconds. They will restart and come back on. It will then stay on and then continue to flash on and off throughout driving. This poses a risk because I am not able to see any speedometer, see anything such as the distance between vehicles that show for safety and also causes me to think that car is shutting off each time it happens. There was no warning lights that pop on or any indication that it is going to happen. It just randomly does. Once it comes back on and reconnects to my phone, it will also cut off the sound every few minutes with brief pauses. All of this has happened more than one time of driving. Turning the car on and off did not help. I do have a scheduled appointment to get it into a dealer service center soon but I did see that this has happened on the 2024 model and it is now happening on the newer model too.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655653April 19, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
On four separate occasions now, while driving, the vehicle has completely shutdown. Two times this has happened in a parking lot and was relatively safe when it happened, but the other two times have been while driving on the freeway at freeway speeds. On all occasions, the entire dash will flicker a couple times, while the engine will sputter and then shut off. When this happens ALL systems including brakes, dashboard, engine, and steering are completely inoperable. Twice this has happened on the freeway while moving at freeway speeds. Thankfully, on neither occasion did any accidents or injuries occur, but it could very well have been fatal. On all occasions, the car will remain off and cannot be started again by pushing the ignition button for a period of about 20 to 30 seconds, during which time I cannot steer or stop the vehicle. After about 20 to 30 seconds, the car will turn back on and appear to function normally.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654216April 11, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The instrument panel intermittently blacks out while driving. I have taken it back to the dealer twice and they are unable to reproduce the issue. The first time, they said it was a software issue and ran an update, but that did not fix the problem. I found online that this is a known issue so I contacted Buick Customer Care. They checked my VIN and said there are no recalls on my car at this time. How can I get my car on the recall list? This is very disturbing and I do not intend to drive the car until this can be rectified. Please help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650715March 26, 2025
ELECTRICAL SYSTEM, STEERING, LANE DEPARTURE: ASSIST
There was a shortage in the blinkers, and when a right turn was being made due to the blinker, not working, the car was snatched to the left, due to the lane assist being on which almost caused an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648898March 18, 2025
ENGINE, POWER TRAIN
Engine began smoking on freeway while driving in rural gap between metro cities. Then a sound like driving over a 2 liter bottle occurred. After I pulled over, there was smoke coming out the coolant reservoir. The coolant reservoir was empty! It's using 1/3 gallon prediluted daily. Last summer the air conditioning compressor failed while driving 75mph in a rural gap between metro cities. I was in a rental for 2 months before the backordered part arrived. Please investigate all aspects of the cooling system? Vehicle has 10k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645726March 1, 2025
VISIBILITY:WINDSHIELD WIPER/WASHER
The windshield wiper blades- especially the drivers side wiper blade- on my 2024 Buick Envista are made of subpar material, and they leave streaks on the windshield in the field of view of the driver, making for hazardous driving conditions in snowy and rainy conditions. I attempted to get wiper blade replacements from my dealer during the 2nd week of January, but the OEM wiper blade replacements are on a very long backorder. In most cases, third-party manufacturers that claim to sell a replacement wiper blade arm compatible with the vehicle feature connectors that are just a small fraction of a different size, so they are prone to coming loose from the wiper arm when driven at high speeds, or the wipers are in use. Dealers have confirmed that there is no third-party manufacturer whose replacement blade perfectly fits the connector on the OEM wiper arm. My dealer has heard of this same wiper blade being an issue on new Envista and Chevy Trax models. There are no warning lights that might appear, but I purchased the vehicle brand new with 37 miles on it, and the wipers have always streaked from day one, even after switching brands of wiper fluid and cleaning the blades.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643567February 18, 2025
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS
My 2024 Buick Envista rear backup camera is no longer operational. The camera has failed just after 14 months of new car purchase. The warranty is void due to mileage. There are many safety concerns due to camera failure including car and pedestrian collision. There are many reports of these cameras failing within one year of production of the Envista and should be recalled and repaired at no cost to the owner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636281January 16, 2025
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VEHICLE SPEED CONTROL
On January 15, 2025, my front panel went completely blank (black screen) moments after driving off a parking lot. I pulled over, turned the car off to try to reset it, but didn’t work. Tried this 3-4 different times in different locations. I also had no exterior lights working. My main lights, brake and headlights were not functioning. This was very stressful and luckily it was still daylight, so I returned home immediately. I took a video of this incident for my records. Next day, the panel is working properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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