BMW X7 Complaints

201 consumer complaints on file.

#11610127August 22, 2024
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610126August 22, 2024
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610124August 22, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610123August 22, 2024
EXTERIOR LIGHTING:HEADLIGHTS
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610120August 22, 2024
SEATS
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610118August 22, 2024
ELECTRICAL SYSTEM:ADAS
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609486August 19, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
The contact owns a 2023 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609186August 18, 2024
ELECTRICAL SYSTEM, STEERING, LANE DEPARTURE: ASSIST
The steering wheel locked in position while driving. The vehicle would not turn, which almost caused an accident. Warning lights came on: Evasion Assistant/Steering Assistant. Once the car was pulled over and restarted, the warning lights temporarily stopped but returned and malfunctioned again. BMW confirmed that there was a steering malfunction and found that a leaking water pump infiltrated the steering rack and electrical harness which created the steering system to malfunctioned. BMW only approved replacing the water pump. The technician stated they recommended replacing the steering rack and electrical harness, but BMW said for them to test drive for 20 miles, if no error pops up then return the vehicle back to the customer!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608740August 15, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
The contact owns a 2023 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605240July 29, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
The contact owns a 2023 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604981July 28, 2024
SEAT BELTS
The occupant sensing lights and seatbelt buckle indicator lights and associated alarm in case a person unbuckles while in motion are not present and not working for the third row of seats. The third row position indicators are not present in the dash where all other seat positions are. For all other seats the equivalent position turns green when buckled , and an alarm is triggered if the seatbelt is unbuckled. In my previous generation X7, this worked as intended with all 7 positions available on the display and all 7 positions with the alarms. I have asked BMW who said this is not present on this generation, but opened a repair engineering inquiry after evaluating other models of the same generation. I also consulted online BMW forums and this impacts all other X7’s of the same generation. For the alarm, I have tested by unbuckling both seatbelts while in motion, with seats occupied with a passenger, and no indicator or alarm was triggered while vehicle traveling above 30 MPH. I currently have the 6 occupant variant of the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603364July 19, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
The contact owns a 2024 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes). The contact stated while driving 60 MPH, the brake pedal was depressed, and the pedal remained on the floorboard; however, the vehicle failed to slow down as intended. The contact downshifted and veered to the side of the road to stop the vehicle. The power train warning light illuminated and the message “Brake System and Chassis Stabilization - Avoid Braking Heavily as Much as Possible" was displayed. The vehicle was towed to the dealer where it was diagnosed that the Dynamic Stability Control unit needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599336July 5, 2024
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
In 2 years of owning the vehicle they have worked only three times. Two of the times was within 10 feet of a car pass. There has been hundreds of opportunities. The feature does not work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599224July 5, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
The contact owns a 2023 BMW X7. The contact received notification of NHTSA Campaign Number 24V104000 (Electronic Stability Control (ESC), Service Brakes) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the brake pedal was depressed was depressed but required added effort in depressing the brake pedal. The contact stated that the brakes, and service engine warning lights were illuminated. The contact also stated that the vehicle lost motive power. The vehicle was towed to the dealer where it was diagnosed as a brake booster failure. The contact was informed that the brake booster needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was made aware of the issue. The failure mileage was approximately 4,152. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594608June 16, 2024
POWER TRAIN
The transfer case became damaged causing shuddering and loss of power while turning and accelerating. Once failed all power lost to rear wheels. My vehicle is available for inspection upon request and the problem has been confirmed by BMW dealership and replacement is required. Any loss of control of your vehicle is a safety hazard. This is a widely known issue and a recall has already been issued for years 2013-2016. The problem still exist in later models mine being a 2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593903June 12, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
The contact owns a 2024 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589512May 19, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Collision warning failed. Automatic emergency braking failed. Unknown if brakes were delayed or had issue stopping. I rear ended the car the in front of me, going from a stop while attempting to make a right hand turn. There were no system warnings or emergency braking applied although the car is equipped with those and many more safety features. During the accident the air bags were not deployed. So the impact was not severe but caused a combined $10,000 plus in cosmetic damage to both vehicles.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11589509May 19, 2024
SERVICE BRAKES
Brakes made grinding noise, braking was delayed, and brakes took longer to stop the vehicle. It felt like the car was not going to stop safely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587807May 9, 2024
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2024 BMW X7. The contact became aware that the VIN was included in NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587520May 7, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
The contact owns a 2024 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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