BMW X5 Complaints

420 consumer complaints on file.

#11496221December 6, 2022
POWER TRAIN
11/21~11/24: Transmission shift from D to N while driving and the vehicle lost power. system down and change to Charging Mode, which shows when power off. Need to push the start button couple of times to turn X5 on. These things happen 3 times. 11/28~12/2: BMW service tech updated software. I pick it up on 12/3 12/4: There was error message that "Four wheel drive limited" and engine stops and system changed to Charging Mode. I had to push the start button to turn it on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495003November 27, 2022
STEERING, SERVICE BRAKES, UNKNOWN OR OTHER
I put my car in reverse this evening and the screen kept clicking and unclick the back up assistance button. The steering wheel was moving on its own. I was not controlling it. The brakes were hard and I could not press down more than 1/5-1/4 of the way. The car was not in my control. After an hour on the phone with support and reporting the issues they advised they would tow it. I was able to put the car in reverse push a button off that was selecting without being pressed manually near the driving shifter to get the car to drive normally. At home the same issues continued when I tried to put it in reverse. Even when shifting to drive these problems persisted until I pressed actual tangible buttons in the car to try and move it out of that mode. I am not able to back the car up properly. I have had this issue before on a smaller way where in different scenarios I am unable to press the brakes. The brakes are hard like trying to press on a brick wall. This has happened when driving, when turning the car on and when backing up but usually it would shift back to normal within a few seconds. Today was different with the screen blipping selecting and deselecting the item. I have videos of the incident on my phone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493401November 14, 2022
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
Forward sensors did not activate braking system, vehicle subsequently jumped the curb and struck concrete piling, embedding it into the vehicle. The air bags did not deploy. I sent an email to the company and the incident was reported to the police. The vehicle was determined to be a total loss by New Jersey Manufacturers Insurance company after being inspected by the collision company. As my wife pulled into the parking space, there were no indications observed.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11489910October 19, 2022
SUSPENSION
Left front air strut broke two weeks (600 miles) after delivery. There was no warning, just a loud noise when it broke. Warning light showed chasis issue. BMW towed car and replaced strut under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488537October 9, 2022
TIRES
The Pirelli P-Zero tires that came factory equipped on my 2022 BMW X5 have experienced 3 separate sidewall failures in less than the first 20,000 miles on the vehicle. The tire sizes are staggered, 275/40r21front and 315/35r21 rear. The first instance occurred on 07/26/2022, traveling down the interstate, when both passenger side run flat tires blew out the sidewalls at approximately 15,000 miles. The sidewalls blew out to a point that the “run flat” functionality of the tire was compromised, requiring BMW to tow the vehicle to the nearest BMW dealership. At the time of the failure, a alert immediately appeared on the vehicles screen informing of the loss of tire pressure. The next incident occurred on 10/08/2022, at 19,900 miles, I was in my garage, showing my vehicle to a friend from out of town, when I noticed a large slit in the sidewall and a bulging section around the slit on my front driver’s side tire. The tire is currently still pressurized, but is not safe to continue operating.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11480688August 23, 2022
SERVICE BRAKES, STRUCTURE:BODY, POWER TRAIN
Car was parked in fairly level spot with engine off, gear selector in park position, , key fob not near vehicle. Approx 30 minutes later, I returned to find vehicle approx 30 feet behind parking spot, having apparently drifted into another car in parking lot. No idea how car moved. I believe some electronic release of parking selector allowed car to roll.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11476224July 27, 2022
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
When in reverse, the vehicle doesn't give any warning (audio or visual) that a person or vehicle is approaching on either side.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467199June 2, 2022
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, SERVICE BRAKES
The contact owns a 2022 BMW X5. The contact stated that his foot was caught on the mat and the vehicle accelerated. The contact had to engage the parking brake to stop the vehicle. There were no warning indicator lights illuminated. While the vehicle was idling in the driveway, the vehicle lunged forward, crashed into an unknown vehicle and the vehicle drove into the garage. There was no reported fire but the fire department was on the scene. There were no reported injuries. A police report was filed. The vehicle was towed to an independent mechanic. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 1,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11464092May 10, 2022
UNKNOWN OR OTHER
While driving on a highway (with the sunroof closed) I heard a very loud explosion type sound, which was followed by glass falling off my roof. I pulled off the highway as quickly as I could and was able to confirm that the sunroof had exploded (the sunshade was drawn so the glass did not fall on me). At the time of the explosion, there were no cars in front of me or next to me. I did not go under an overpass. The car was not hit by any object. The sunroof exploded spontaneously.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457409March 19, 2022
SUSPENSION
Received the vehicle less than a week ago, rear right damper/shocks need replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456014March 10, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Car has an emergency call system in case of a crash. The dashboard shows a malfunction that flashes every few minutes. Call to dealer for a repair was not considered a safety hazard and was scheduled for the next month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452751February 18, 2022
ELECTRICAL SYSTEM
The contact owns a 2021 BMW X5. The contact stated an unknown recall notice was received in regards to a recalled battery. The contact called the dealer and it was informed that the parts for the recall repair were not available. The manufacturer was not notified of the issue or contacted. The contact had not experienced a failure. No further information was available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451675February 12, 2022
LANE DEPARTURE: BLIND SPOT DETECTION
This is a 2021 BMW X5 with BMW's blind spot warning system. The vehicle currently has approximately 5,500 miles and was purchased new. The blind spot warning system has consistently malfunctioned since the vehicle was delivered. When monitoring the right side (passenger side) blind spot it only picks up on average 1 of each 3 vehicles encountered and completely the ignores the the others. By "picks up" I mean the visual indication in the right side mirror is lighted when the vehicle is in the blind spot. For those the system does not detect there is no visual indication of the vehicle and if the right turn signal is activated there IS NO WARNING of the vehicle in the blind spot. This effectively renders this critical safety system completely useless and a serious safety hazard as it is clearly malfunctioning. Upon complaining, the X5 was inspected by the dealer who reported that no malfunction was found and the system "is functioning as designed". After additional discussion with the service manage the dealer verbally admitted the system was not detecting other cars on the right side of the vehicle consistently but as there was no electrical fault detected in the system, it must be OK and it was not a repairable issue. Assuming the dealer's analysis of the problem is correct, this leads to the conclusion there is a serious safety design flaw in BMW's blind spot detection system. A brief examination of various BMW related internet forums shows this issue, or very similar issues concerning the function and design of the BMW blind spot detection system have been reported by several BMW owners, suggesting the problem is likely a design flaw and not a simple component failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451567February 11, 2022
VISIBILITY/WIPER
The auto dimming function of the rearview mirror and the driver side mirror does not work consistently. During nighttime driving, the auto dimming can suddenly turn off unexpectedly, blinding the driver. I took the car into BMW and they confirmed that it is a known issue with the positioning of the sensor that controls the systems that affects all X5’s, but they did not say specifically which year models. They told me their engineers are currently looking into a solution to the problem but they currently do not have a solution, and that they may issue a recall but couldn’t provide any further information. It is very frustrating and dangerous, as I have been driving home many times late at night and suddenly I’m blinded by headlights behind me and it makes it very hard to see while driving at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451300February 10, 2022
LANE DEPARTURE: WARNING
I was driving in the left lane of the freeway, and there was a k-rail to the left of the lane, because there was construction in the shoulder. At one point, there was a break in the k-rail, where it had an opening, and went away from the lane, then back about 20 ft later. The lane departure system jerked the wheel to the left, attempting to steer out of the lane; if I had not held the wheel steady, it would have steered the vehicle directly into the k-rail as it rejoined the side of the lane.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449735February 1, 2022
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
The contact owns a 2021 BMW X5. The contact stated that as her husband was stopped at a stop light, the vehicle began to rev after he had taken his foot off the brake pedal without warning. Once her husband placed his foot back on the brake pedal, the revving stopped, and her husband was able to resume normal driving. On a separate occasion, her husband was waiting for a vehicle to move out of a parking spot; the same failure occurred as her husband took his foot off the brake pedal. Her husband was forced to slam on the brakes as the engine continued to rev and the vehicle lurched forward. The contact who was seated in the passenger’s seat, shut off the vehicle to avoid hitting the vehicle in front. Her husband restarted the vehicle and drove it home; he then had the vehicle towed to the dealer the next day. The dealer inspected the vehicle but could not duplicate the failure. The service tech was not satisfied with the results and decided to call the manufacturer to approve more testing of the vehicle. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was approximately 14,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448346January 21, 2022
AIR BAGS, POWER TRAIN
The contact owns a 2021 BMW X5. The contact stated while his wife was reversing the vehicle into the main road when shifting gears into drive, the vehicle began to reverse independently while still depressing on the brake pedal. The contact stated the vehicle ran into two different trees and slashed the front driver's side tire. The contact stated the Park Distance Control (PDC) malfunction warning light was illuminated. No air bags were deployed. The driver did not have any injuries or seek medical attention. A police report was not filed. The contact was able to park the vehicle back into his residence. The contact towed the vehicle to a local dealer, who called the manufacturer. The manufacturer sent their engineers to diagnose the failure. The manufacturer called the contact and was informed it was a human error. The failure mileage was approximately 8,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11446431January 6, 2022
ENGINE, POWER TRAIN
The car came to a complete stop due to the Drivetrain Malfunction. The surprising part was that I noticed the error after 45 mins of buying the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445512December 29, 2021
POWER TRAIN
After stopping for a red light for a right turn vehicle does not accelerate in hybrid mode when commanded to do so. No alarms are present. Car is shown to be in Drive. After numerous attempts to switch transmission gears and restart the engine, switched to gas (sport) mode and was able to accelerate the car. Occurred on at least 3 occasions. A dangerous event because drivers behind the car could accelerate thus causing an accident. The incident could also cause driver rage from drivers behind my car attempting to make the left turn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445005December 26, 2021
POWER TRAIN
UNKNOWN CAR STARTED SHAKING ON THE HIGHWAY AND SUDDENLY LOST POWER. SHOWN ERROR 'POWER TRAIN MAILFUNCTION'
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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