BMW X3 Complaints

271 consumer complaints on file.

#11505806February 6, 2023
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
At time of purchase sales executive mentioned about Adaptive cruise control is in build with premium package but it is not installed in my car.waiting for dealership to respond on my query.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500542January 6, 2023
STRUCTURE:BODY
While driving at approximately 45 mph on Florida Highway 10 with no other cars around the sunroof suddenly shattered. There was a loud “pop” and the sound of glass hitting the top of the car. The sunroof and shade were closed at the time and most of the glass ended up in the street. There is considerable paint damage to the roof of the vehicle from the glass hitting it after shattering.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489905October 19, 2022
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
While driving on the highway my rear hatch opened and I was not given any warning that the hatch was open. My car was full of luggage on our return trip to florida and I could not see that the hatch had opened. We lost boxes that were in the trunk. It could have been a lot worse if we were not notified by passing drivers that something was wrong with my car. Looking for previous issues this happened in 2019 for my model car, BMW X3. I do not understand why this has happened again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489553October 17, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
- Bracket holding KAFAS camera system to windshield failed causing Driver Assistance system errors in vehicle; surrounding area gets very hot to the touch - System errors restricted certain driver assistance features including collision warnings - Problem was found by two dealerships; first dealership denied claim, second repaired via windshield replacement - Service advisor mentioned another vehicle had similar failure - BMW forum (Bimmerpost) confirmed several identical failures
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488519October 9, 2022
UNKNOWN OR OTHER
On 10/7/22 my wife started her 2021 BMW X3 and the instrument panel did not appear. She drove the vehicle to the local BMW dealership. After being told that the reported problem had not been previously reported by any other X3 owner, the dealer tested the vehicle. A scan returned a fault code, B7F8F9 HU-H. A software reset was performed and a test plan was conducted. Test plan directed technician to program vehicle due to unfavorable software. Vehicle was programmed to the latest integration level. Vehicle was test driven to confirm the repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469018June 13, 2022
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, LANE DEPARTURE: WARNING
instrument cluster sporadically working. front collision and lane departure not working when the cluster isn't working. unable to judge speed accurately, Yes problem has been reproduced by Sandy Sansing BMW in Pensacola FL.no the part hasn't been inspected.no other warmings but have had warnings since that the driver assistance restricted. Frontal collision warning, pedestrian warning . I have been given a time frame to fix this as completly unknow- forcing me to drive this car without working instruments.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463417May 4, 2022
UNKNOWN OR OTHER
My BMW X3 was less then 1 month old with less then 200 miles. On the way home around 11PM I noticed sparks and some coming out the hood. I pulled to the side of the road and as soon as I stepped out of the car flames were coming out from under the car, drivers door. Called 911. Police and fire department showed up within 10 minutes. The fire was put out unfortunately the whole car melted by then. I'm glad I escaped unhurt. Few minutes more I could have been seriously hurt or dead.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11462110April 25, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2021 BMW X3. The contact stated that while driving approximately 60 MPH, the sunroof fractured with some pieces of glass detaching from the sunroof assembly. The vehicle was taken to the dealer however, the vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 7,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454264February 26, 2022
VEHICLE SPEED CONTROL, POWER TRAIN, UNKNOWN OR OTHER
Limpmode: Life Threatening failure of vehicle shutting down accelerating in heavy traffic in speeds over 70 mph. On 9 Nov 22 I was driving on interstate to take my wife to her radiation appointment. Within 1 mile of exit, traveling in far-right lane in 4 lanes of heavy traffic with an additional two lanes of heavy traffic merging in from the right, I had to get over into the merging oncoming traffic. When I went to accelerate to merge right into the heavy traffic, my BMW dash lit up red and the acceleration was shut off leaving the car coasting. I could not accelerate, stuck in my lane the car started slowing from 70+mph traffic down to 60mph, 55 mph and I was able to get over into exit lanes at 45 mph with car still decelerating up exit ramp. I pulled off to the exit ramp onto the side of the road into the grass/pavement to safety. The BMW’s failure to operate was a life-threatening incident for me, my wife and mother in the car in the middle of very heavy traffic. In addition, all on-coming vehicle traffic was put at risk of life threatening injuries with a high risk of rear end multiple collisons. I sat looking at the dash reading and it read a few minor problems with sensor for pedestrians and cameras and if it proceeded to fail to contact maintenance, however the car was ok to drive. I shut the car off and restarted it and was able to get my wife to her appointment. I drove the car home with no issues. Vehicle was towed to dealership the next day at Century BMW where it was purchased and informed by BMW Mfg not to touch the vehicle. BMW N.A. sent engineers to dealership to investigate cause. BMW N.A. could not recreate environment, however choose to do repairs thought best to resolve issue. BMW N.A. sent report to dealership for parts order and repairs. My many requests for trouble code reports from BMW N.A. and Century BMW starting from 24 Nov 2021 to Jan 2022 were ignored. 18 Feb 22 Partial Rpt. received by accident from service rep.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453844February 24, 2022
STRUCTURE:BODY, UNKNOWN OR OTHER
SUV's lift gate has opened on its own twice. Once in the garage resulting garage door damage as well as $798.00 in lift gate damage. The second time the vehicle was outside unattended.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451640February 12, 2022
UNKNOWN OR OTHER
wHILE DRIVING ON A MICHIGAN EXPRESSWAY 1/28/22 THE SUNROOF EXPLODED NOTHING HIT MY VEHICLE THE SUNROOF CAME CRASHING DOWN IN SMALL PICES AND COULD OF CUT A CHILD OR GOT IN ANYONES EYES PLUSH THE SHOCK OF THE EXPLODING GLASS I CONYACTED THE BME DEALER THEY DID NOT HELP PLUS ACTED LIKED THIS VEVER EVER HAPPEND i CONTACTED BMW USA AND THEY ADVISED HARD TO PROVE IT WAS A DEFECT AND IT MUST OF BEEN OUTSIDE FORCE MY INSUREANCE COMPANY DID INSPECT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448559January 23, 2022
SEATS
The side seat rail plastic covers are easily detached from both driver and passenger side of front seats. On one occasion, the driver seat cover detached and slid forward near pedals while driving creating a potentially serious accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442456December 2, 2021
ELECTRICAL SYSTEM
The contact leased a 2021 BMW X3. The contact received a recall notification for NHTSA Campaign Number: 20V601000 (Electrical System) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and confirmed that the part was not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440495November 15, 2021
STRUCTURE:BODY:TAILGATE
The contact owns a 2021 BMW X3. The contact stated that the tailgate would fall on the contact without warning upon use. On one occasion, the tailgate had fallen on her left arm and the contact had to wrestle her arm out of the vehicle as the tailgate sensor failed to recognize her arm. Once her arm was released, the tailgate locked her purse inside the vehicle. The contact did not suffer any injuries. The contact called the dealer and arrangements were made to drop her off at home and to take her back to the vehicle once a spare key was made. The contact also stated that the car alarm would independently activate without warning while being driven and while stationary. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439252November 3, 2021
ELECTRICAL SYSTEM
When a door or hatch is opened, the car horn is continuously activated for up to two minutes. No switches or key fob buttons deactivate the horn. The dealer service department thinks it is a defective switch or relay in the steering column. The vehicle is underivable because of he loud noise of the horn. It risks damaging hearing, making other sounds undetectable, disturbing others including drivers, pedestrians, and neighbors (one called me to complain, thank you). It also puts one at risk for violent road rage incidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438825October 31, 2021
UNKNOWN OR OTHER
My sunroof exploded while driving on the interstate. There was a very loud boom almost like a gunshot. All of the glass came crashing down into the cabin. This was an extremely dangerous situation as I was traveling on the interstate. There was no warning, no rocks or any other object hit the glass to initiate this occurrence. The vehicle will be inspected by the bmw dealer 11/1/21 and my insurance company is in the process of reviewing photos of the damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435343October 4, 2021
VISIBILITY/WIPER, EXTERIOR LIGHTING
On many cars including mine, and a family members 2021 8 series, BMW uses a light sensor on the instrument cluster to set the daytime dimming of the digital cluster and backup cameras. However, Florida-legal window tint confuses the system, and causes the screens to dim in a way that cannot be overridden or adjusted. There is a setting for screen brightness, however it is only active for night. This has caused difficulties reading the instrument display repeatedly. This is includes: collision warnings, back up camera, vehicle speed, and safety warnings. Here is a video showing the effect on someone else's car. Mine is worse, and driver said that that is gets worse depending on circumstances. https://streamable.com/n4tjp4
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434808September 28, 2021
ELECTRICAL SYSTEM, ENGINE
The high voltage battery recall has been open for 1 year, which any reasonable person would agree is far in excess of a reasonable amount of time as the issue is one that could lead to a fire / death.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427011July 29, 2021
VEHICLE SPEED CONTROL
The car has part analogue part digital display, the MPH is displayed only via the analogue dial in 10 MPH increments. It's difficult to maintain speeds at 25 / 35 /45 /65 mph. The functionality exists to enable the digital speedometer but BMW refuses to code it on. Rather the company directs you to after market coders to enable the functionality. Alternatively you needed to opt to the $1000 optional fully digital display but this was not made clear at the sales process. BMW has a solution for the 2019 / 2020 X3 under SIB 62 07 19 but refuses to acknowledge this at service centers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424300July 11, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, ENGINE
I was at a stop light and when the light changed I stepped on the gas. The car suddenly turned completely off. I had no steering, no braking no ability to turn the hazard lights on. I was in the middle of the street with traffic behind me and my child was in the back seat with me. The car completely died. There were no warning signs at all Cars started to go around me and I exited the car with my child to avoid getting hit because I could not put my hazard lights. I called my husband and after about 10 minutes I could see the headlights were on. My husband gave me his care and he took my car home but he said the car was acting weird and kept shutting off while on the way back home. then it shut off completely again in our driveway and we cannot close the doors. We are waiting for BMW to pick up the car tomorrow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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