BMW iX Complaints

111 consumer complaints on file.

#11525738June 6, 2023
SEATS
The plastic seat insert that borders the square hole just below the headrest is painful to shorter passengers. Their head feels it even with minor braking. The BMW “fix” (a foam plug) does not provide enough padding or ergonomic benefit to remedy the problem and is issued for a steep fee at the dealership. The major safety issue is if there is a collision. No person’s head should be thrown against a hard plastic object in an accident! Shouldn’t the materials of a headrest be regulated? Shouldn’t there be firm padding made of a soft and relatively flat material?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525285June 4, 2023
UNKNOWN OR OTHER
I just purchased a 2023 BMW iX xDrive50 and have identified a safety hazard. The car has a feature that automatically locks or unlocks the vehicle when approaching or leaving the vehicle with a key. There have been two occasions, when I had just put my toddler in his car seat, that the doors locked when I shut the door. My purse with key and phone were also inside the car. The car locked because the second keyholder, my partner, was leaving our home at the same time and had the second key on him. I had no way to unlock the car and get to my son. Fortunately, I was able to flag down my partner both times before he drove off. I find this to be quite dangerous as I would have had no way to get my son out of the locked car easily or call for help if he had driven off. I would like to see this issue reported to BMW and corrected. The VIN is [XXX]. Please let me know if I can provide additional details on this issue. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522576May 18, 2023
AIR BAGS
I am writing to you once again to report my concerns that BMW is not in compliance with NHSTA requirements that recalls be repaired in a 'timely fashion.' This car has a recall for the driver's airbag that was issued in mid February of this year. It his now 3 months later, and my dealer tells me it will likely be months from now that they can finally replace the faulty airbag. It is very very distressing to have to drive a car that is less than fully safe. I cannot understand why BMW USA refuses to cancel my lease and take back the car. I cannot buy the car and sell it to someone else because of the recall (even though this option would lead to a significant financial loss to me)--because of the recall, I cannot buy off the lease. A 5-6 month delay to fix a faulty driver's side airbag is NOT a prompt repair. i am once again asking NHTSA to force BMW USA to take back my car and cancel my remaining lease payments so that I may get a fully safe car to drive. Thank you for considering this request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521734May 12, 2023
AIR BAGS
A safety recall on the driver airbag has been issued. However, the remedy continues to be unavailable despite the fact I received this letter weeks ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521595May 11, 2023
AIR BAGS
The contact owns a 2023 BMW IX. The contact received notification of NHTSA Campaign Number: 23V079000 (Air Bags) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521340May 10, 2023
AIR BAGS
The contact owns a 2023 BMW IX. The contact received notification of NHTSA Campaign Number: 23V079000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520403May 4, 2023
AIR BAGS
The dealer says it will be many weeks to months until they have replacement airbags available. I had a phone call with BMW USA customer service and they say the same thing. It is not a timely repair. I want to return car from lease but BMW refuses to accept it. I also cannot buy car off lease to sell to someone else. I hope NHTSA will require BMW to take back this unsafe car because they cannot make timely repair. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520121May 2, 2023
AIR BAGS
I am writing to you about the current recall you have on the airbags for this car. I spoke today with BMW USA Consumer Relations and they tell me that it may be weeks or months until the replacement airbags are available. I am very worried about driving a car for so long where the airbags are not reliable. I am surprised that BMW is allowed to have me wait for months for a replacement of as vital a safety feature as driver airbags. In the meantime, I cannot sell the car, I cannot purchase the lease as there is a recall. Plus BMW refuses to allow me to end the lease. I hope you will consider making this a 'do not drive' recall instead of putting drivers of this very expensive car at risk for so many weeks. Thanks for your attention to this request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520115May 2, 2023
AIR BAGS
The contact owns a 2023 BMW IX. The contact received notification of NHTSA Campaign Number: 23V079000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while starting the vehicle, the air bag fault message was displayed. The vehicle was taken to the dealer, who confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 6,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519781May 1, 2023
AIR BAGS
Air bag may not deploy on drivers side causing potential death to a driver that is already a chronic neck pain, poising a worse threat to the driver. I bought a car that I thought was safe and had air bags. The letter says remedy is unavailable and they can't tell me when it will be. The car has been in the shop with multiple problems and shut downs as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518877April 25, 2023
AIR BAGS
The contact owns a 2022 BMW IX. The contact received notification of NHTSA Campaign Number: 23V079000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that an unknown dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517903April 19, 2023
AIR BAGS
The contact owns a 2023 BMW iX. The contact stated that while his wife was driving at an undisclosed speed, another vehicle crashed into the front and rear passenger side of the vehicle without warning. The air bags failed to deploy. No injuries were sustained. No medical attention was required. A police report was filed. The vehicle was towed to a tow yard. The vehicle was not diagnosed or repaired. The contact stated that he then received notification of the NHTSA Campaign Number: 23V079000 (Air Bags). The dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 2,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11513324March 22, 2023
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
1. The rear wiper has a frame made of plastic, with a simple T shaped connector. I have found it laying in my driveway 4 times now, and have only owned this 2022 BMW iX since November. If there is any resistance at all when you turn the wiper on, like some snow or frost, the T shaped connector will un-click, the wiper will tip sideways, and fall off the car. This could happen at speed if you engage the wiper with ANYTHING on your back window and could fly into the car behind you (have not experienced this yet...). 2, The Adaptive Braking can engage in very weird situations. Driving south on Rt 3 in New Hampshire (the Everett Turnpike, I think it's called) after dark between exit 5 and exit 4, I was in the middle of Rt 3's three lanes with NO traffic around me at all. The iX decelerated suddenly by about 15-20 mph, so thank god no vehicles behind me! Realized at that point what had happened - Rt 3 curves left at this point as you are heading south. At this spot, the Exit 4 ramp goes straight off the road at an angle. The ramp is short and quickly comes to a set of traffic lights. This traffic light is right at the height of Rt 3, as the ramp dips somewhat for this exit, so the traffic lights are at the height of car brake lights at this point. The traffic lights were red and there were 6 or 7 cars braked showing red brake lights. I believe the BMW iX adaptive braking incorrectly engaged at this point, thinking this was traffic that was on Rt 3 and that the BMW iX needed to stop for it. This traffic was actually 300 - 400 yards down the ramp, but the adaptive braking engaged strongly to 'avoid a collisioin'.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512273March 16, 2023
UNKNOWN OR OTHER
My BMW IX accelerates on its own without me pushing the pedal. It happens randomly and without warning. Sometimes it happens as I am taking off from a traffic light or a stop sign. I barely push the accelerator to start going and the car all of a sudden accelerates rapidly. I take my foot off the accelerator but it still continues to accelerate. Braking stops it. As it happens randomly, I sincerely doubt the dealership can reproduce this by a test drive. I think it is a software problem and a dangerous one at that. I can imagine that this could lead to disastrous consequences. I have been reading online that it has happened to other BMW IX drivers as well. I hope they have also reported this to NHTSA. It just happened to me today (3/16/2023) again and has happened to me at least in two other instances.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503456January 24, 2023
EXTERIOR LIGHTING
The Icon Adaptive Led headlights w/Laserlight are designed so that the high beam tracks (aims) to steering wheel inputs, and possibly camera inputs, in order to illuminate the road ahead. The center of the beam is focused more tightly than is generally done with headlights which have illumination fixed to the centerline of the car. This feature is described on page 160 of the operating manual, and is the same as the exactly comparable headlights on my 2020 BMW M340i, which I also own. The car has been at the dealership for the past 11 days due to a separate safety recall, and the car has received all current software updates. Despite this, the "adaptive" headlights illumination is still fixed to the centerline of the car. I am informed by the dealership that other iX models with the same lighting option behave similarly, this is not a defect affecting only my particular vehicle. The vehicle's diagnostics have not indicated any headlight fault. This is a significant safety matter, because the brighter focused portion high beam light output is only quite rarely actually aimed at the road surface. A broader beam pattern would be appropriate, were these intended to be fixed rather than adaptive headlights. And this is completely at odds with all other recent BMW models with the Icon Adaptive LED headlights w/Laserlight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503442January 24, 2023
BACK OVER PREVENTION: WARNINGS, UNKNOWN OR OTHER
My 1 week old iX had an unfortunate accident. I was backing it into the garage using the Recorded Path. This path has been used successfully multiple times since I got the car. Yesterday, while the car was steering into the garage, instead of steering onto the garage, it backed up straight into the wall opening, damaging the rear bumper and the garage wall. The garage wall moved in about 2-3 inches rendering the garage door inoperable. The CAR SENSORS DIDN’T STOP THE CAR although it was very clear it was heading for an obstacle, THE HOUSE WALL. Initially, I didn’t realize the magnitude of the damage, I drove the car forward, repositioned it and re-engaged the recorded path back up maneuverb, which the car carried our successfully this second time. It’s when I exited I realized the magnitude of the damage to the car and house. The sensors on the car did not stop the car nor did they alert. Any one experienced this problem. This maneuver doesn't required driver attention since it is meant to be operated remotely from the My BMW app. However, in this incident I was in the vehicle and ass attentive as I could. The car back up so fast to be stopped and there were no warnings. The vehicle has a drive recorder but I do not know if it records these incidents and where it captured it. I filed a report with USAA both for vehicle and home damage.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11501292January 11, 2023
VEHICLE SPEED CONTROL
The contact owns a 2023 BMX IX. The contact stated that while driving the vehicle at approximately 5 MPH while attempting to pull into a parking space the vehicle suddenly experienced unintended acceleration and accelerated forward crashing into the rear of a second vehicle. The second vehicle then crashed into a third vehicle. The contact indicated that the during the incident the vehicle was being operated in the B-Mode. No injuries were reported in either vehicle. A police report was taken at the scene. The vehicle was driven home and later towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was also notified of the failure. The failure mileage was 1,700.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11500520January 6, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
This vehicle was involved in a collision, none of the safety features worked. The front end collision warning did not go off. The automatic emergency braking did not engage. The Car jolted forward after the collision and did not stop, potentially risking another collision. The SOS or emergency collision BMW assist was not activated, there was no call from anyone from BMW after the accident. No warning lights or collision indicators went off prior to collision as they should have. This vehicle is puts the safety of others at risk if it fails to stop after a collision (regardless of the speed of impact) as well as quick acceleration post collision.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11500077January 4, 2023
ELECTRICAL SYSTEM
It took them 6 weeks to replace the battery component that was part of the recall. My car was unable to be driven during this timeframe. Under my state lemon laws I am eligible for a car buyback from BMW as it was out of service over 30 days. I registered a request for this through BMW corporate and it was denied by them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499908January 3, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 BMW IX. The contact received notification of NHTSA Campaign Number: 22V541000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated the battery power capacity had decreased. Additionally, the contact noticed a burning odor inside the vehicle. There was no warning light illuminated. The local dealer was contacted. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was offered. The failure mileage was approximately 3,900. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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