BMW 528i Complaints

833 consumer complaints on file.

#11634533January 7, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2014 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634612January 7, 2025
ENGINE, UNKNOWN OR OTHER
Subject: Complaint Regarding Transmission Malfunction and Potential Safety Hazard To Whom It May Concern, I am writing to formally lodge a complaint regarding a recurring issue with the transmission system of my vehicle. The vehicle has been displaying a transmission error code related to the shift pedal; however, no corresponding error message appears on the dashboard. This lack of clear diagnostic messaging significantly complicates the identification and resolution of the issue. The situation escalates in severity as the transmission malfunction light intermittently illuminates while driving. This behavior is alarming, as it poses a serious safety risk. The malfunction light often appears during traffic, raising concerns about the potential for stalling while the vehicle is in motion. Such an occurrence could lead to hazardous conditions for both the driver and surrounding traffic. I strongly urge the appropriate department to address this matter immediately. Given the critical nature of the transmission system, any malfunctions must be treated as safety-related defects. Please prioritize the investigation and resolution of this issue to ensure driver safety and vehicle reliability. I expect a prompt response outlining the steps being taken to rectify this situation and prevent further risks. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634623January 7, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2014 BMW 528I. The contact stated that while driving 30-35 MPH, the inside of the cabin filled up with smoke and exhaust fumes. The check engine warning light was illuminated. The contact was able to pull over safely. The contact was able to continue driving to the residence and parked the vehicle. The vehicle was taken to an independent mechanic who determined that the failure was related to the engine and engine cooling and electrical system. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 90,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634655January 7, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2015 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634664January 7, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM, SUSPENSION
The contact owns a 2016 BMW 528I. The contact stated that there was an abnormal burning odor coming from the vehicle while at a stop. The contact detected fumes underneath the hood and there was oil on the alternator. The contact stated that the tires were replaced, but the vehicle was not aligned. The contact stated that the driveshaft had dropped and was making an abnormal rubbing sound. The oil light was illuminated. The vehicle was taken to an independent mechanic who determined that the rear differential needed to be replaced. The vehicle was repaired, but the failure recurred. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electricals System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was taken to the local dealer for a routine oil change and the contact was made aware of an oil leak. The vehicle was diagnosed again, and the contact was informed that the rear differential needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 151,198. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634384January 6, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2014 BMW 528I. The contact stated that while her husband was driving 13 MPH, there was smoke coming through the vents from the AC unit being activated. The contact stated that there was an abnormal odor coming from through the vents causing nausea. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, however, was unable to confirm when the part would be available. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634246January 5, 2025
ELECTRICAL SYSTEM
I am having the exact problem that recall 24V608 has described but BMW USA and dealership will not fix my issue under the recall. This issue had occurred [XXX]. and inspected by my independent service center and identified the issue as the recall. The water pump is running out of control after the engine is off. The water pump is leaking at electrical connector. However BMW has stated they do not have a remedy to the recall as of 1-3-25, 5 months after NHTSA put out the recall announcement. BMW USA. The remedy has stated that water pump and electronic to be replaced and a shield to be put in place. I am sure that the replacement water pump and Electronic is currently available, Just the shield may not be available. As NHTSA has issued this recall and has a potential of Fire. I believe BMW should as a minimum replace current faulty parts of the recall now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633687January 2, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM, ENGINE
The contact owns a 2013 BMW 528I. The contact stated while driving at an undisclosed speed, there was smoke coming from the engine and entering the cabin through the vents. The engine warning light was illuminated. There were unknown messages displayed. The vehicle was taken to an independent mechanic who determined that the head gasket needed to be replaced. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 60,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633106December 30, 2024
ENGINE
The manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632639December 27, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2014 BMW 528i. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at approximately 40 MPH she was hearing an abnormal buzzing sound coming from the dashboard vents. The contact stated that she was also observing white smoke emitted from under the hood. The contact stated that no warning lights were illuminated. The contact was able to drive the vehicle back to her residence and had left the vehicle parked. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The failure mileage was approximately 85,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632390December 26, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2015 BMW 528i. The contact that while driving at an undisclosed speed, she noticed that an unusual amount of smoke would leak from under the hood. No warning lights illuminated. The vehicle was taken to a local independent dealer where it was diagnosed that the battery may need to be replaced. The vehicle was repaired however, the next day the contact noticed that the battery was depleted. The vehicle was towed to another local independent mechanic where it was diagnosed that the battery needed to be replaced. The vehicle was repaired however the failure remained present. The vehicle was diagnosed by the same local independent mechanic where it was diagnosed that the failure was related to NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 147,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632469December 26, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2013 BMW 528i. The contact received notification of NHTSA Campaign Number: 24V608000(Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The contact stated while driving 60 MPH, the contact noticed smoke coming from underneath the hood. There was no warning light illuminated. The contact pulled to the side of the road, and the vehicle was towed to the residence. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 108,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631740December 20, 2024
ENGINE, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Do to the water pump recall and the water pump electrical connector on my vehicle, it is no longer in driving condition and has caused engine overheating and damage. I am still paying for a car I cannot drive. I need help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631745December 20, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2016 BMW 528I. The contact stated while driving 50-60 MPH, there was smoke coming from underneath the hood and out of the exhaust pipes. The coolant temperature warning light and several other unknown warning lights were illuminated. The vehicle sputtered and stalled. The contact was able to pull to the side of the road. The vehicle failed to restart and was towed to the dealer, where it was diagnosed that the water pump had failed, causing several damages to the vehicle, including engine failure. The vehicle had not been repaired due to the cost. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 80,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629340December 6, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2015 BMW 528I. The contact stated while driving at an undisclosed speed, there was smoke coming from the engine with the check engine warning light illuminated. The contact pulled over and after an hour was able to restart the vehicle. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The dealer was not contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 55,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629030December 5, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact's wife owns a 2016 BMW 528I. The contact stated that the vehicle was experiencing excessive coolant consumption. The low coolant warning light was illuminated. Additionally, the contact stated while his wife was driving at approximately 35 MPH, the driver noticed that there was steamy smoke coming out from underneath the hood. The driver pulled to the side of the road and noticed that fluid was leaking underneath the engine. The vehicle was taken to Sunshine Auto, where the contact's wife was informed that coolant was leaking. The mechanic informed the contact that the turbo needed to be taken out for a diagnostic test. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); which the contact related to the failure; however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 90,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628779December 4, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2013 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the engine overheated and there was white smoke coming from under the hood. The messages low coolant and engine overheating were displayed. The contact pulled over to the side of the road to allow the engine to cool down before continuing to drive. The contact stated that while checking the coolant level, the coolant level was in the normal range. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 98,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628839December 4, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2015 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628884December 4, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2012 BMW 528i. The contact stated that while the vehicle was parked, the vehicle was started, however, the vehicle failed to start. The contact stated the vehicle eventually started. In addition, the contact stated that when the accelerator pedal was depressed, however the vehicle failed to accelerate as intended. The contact stated that the steering wheel seized and the vehicle lost motive power. The vehicle was towed to the contact's residence. The dealer was made aware of the failure and confirmed that the parts were not available. In addition, the contact stated that previously the vehicle was taken to the dealer where it was diagnosed with a failed coolant pump and unknown sensor. The contact was informed that the coolant pump and the unknown sensor needed to be replaced. The unknown sensor was replaced, however the contact was informed that the coolant pump was unavailable. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The contact was offered to have the vehicle towed to the dealer, however the parts were not available. The failure mileage was 111,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628628December 3, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2016 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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