BMW 328i Complaints (2007)

399 consumer complaints on file.

#10946815January 20, 2017
AIR BAGS
TAKATA RECALL I HAVE BROUGHT MY CAR INTO BMW SERVICE CENTERS 3 TIMES (BMW DEALERSHIPS IN FORT WORTH, TX AND HOUSTON, TX) SINCE THE TAKATA AIRBAG RECALL WAS ANNOUNCED. TO DATE, I WAS NEVER INFORMED BY ANYONE FROM THOSE DEALERS OR BMW THAT MY CAR FELL INTO THE AFFECTED LOT. THROUGH MY OWN RESEARCH, I HAVE DISCOVERED MY CAR IS INDEED PART OF THE RECALL. THIS IS NOT SAFE OR SATISFACTORY. WHEN ONE TAKES THEIR CAR TO ANY CERTIFIED REPAIR FACILITY, MUCH LESS AN ACTUAL BMW DEALERSHIP SERVICE CENTER, THE ASSUMPTION IS THAT HE OR SHE WILL LEAVE WITH A SAFE CAR AND FULL UNDERSTANDING OF ANY PENDING RECALLS. THIS WAS NOT THE CASE FOR ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945740January 17, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ...UPDATED 03/13/17 *BF UPDATED 09/06/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10943838January 9, 2017
ENGINE
TL* THE CONTACT OWNS A 2007 BMW 328I. WHILE DRIVING 65 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. IN ADDITION, WHILE THE VEHICLE WAS PARKED IN THE CONTACT'S DRIVEWAY, A LOUD ABNORMAL SOUND WAS HEARD AND THE CONTACT NOTICED FLAMES AROUND THE ENGINE COMPARTMENT. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND FILED A REPORT. THERE WERE NO INJURIES. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10936451December 20, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 04/05/17* LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935397December 15, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 BMW 328I. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS) WAS RECEIVED IN FEBRUARY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926560November 16, 2016
AIR BAGS
TAKATA RECALL I HAVE CONTACT THE BMW CENTER TO FIX THE PROBLEM BUT THEY DON'T HAVE THE PARTS, ITS BEEN MORE THAN 9 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926316November 15, 2016
UNKNOWN OR OTHER
WHILE I'M DRIVING IT POPPED UP A RED STEERING WHEEL/PADLOCK SYMBOL AT THE MESSAGE CENTER, STILL DRIVES WITH NO ISSUES. I'M CONCERNED IF IT IS SAFE TO DRIVE BACK HOME, IT'S ABOUT ONE HOUR DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10923977November 3, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920035October 29, 2016
UNKNOWN OR OTHER
WHY DRIVING MY CAR IT SUDDENLY LOST POWER AND STOPPED. I HAD TO MANEUVER MY CAR OFF THE ROAD AND RESTART IT. IT STARTED BACK UP IMMEDIATELY BUT I DROVE MAYBE ANOTHER MILE AND IT DID THE SAME THING. I PANICKED TURNED AROUND AND DROVE BACK HOME. I WILL.BE AT THE DEALERSHIP IN MONTGOMERY, AL FIRST THING MONDAY MORNING 10/31/2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918709October 25, 2016
AIR BAGS
TAKATA RECALL - RECALL ISSUED FEBRUARY 2016. CALLED BMW OF NORTH AMERICA ON SEPTEMBER 14, 2016 TO CHECK STATUS OF RECALL AND OBTAIN RESOLUTION. REQUESTED REPLACEMENT PARTS BE EXPEDITED AND BMW AGREED. BUSINESS WAS TO CALL ME TO PROVIDE DETAILS ON EXPECTED DATE BMW OF SAN DIEGO WOULD RECEIVE PARTS. NEVER RECEIVED A CALL. I CALLED BACK 3 DAYS LATER AND LEFT A MESSAGE WITH NO RETURN CALL. ON 10/24/16 I CALLED BMW OF NA TO OBTAIN AN UPDATE. WAS TOLD THE CASE WAS STILL OPEN AND SHOULD HAVE BEEN EXPEDITED WITHIN 2 WEEKS OF INITIAL CALL. I REQUESTED AN ALTERNATIVE MODE OF TRANSPORTATION AND WAS TOLD SOMETIMES THEY CAN GET AUTHORIZATION FOR A LOANER CAR, SO MY CASE WAS ESCALATED TO A CASE MANAGER. RECEIVED A CALL SAME DAY AND WAS NOW TOLD THEY RAN OUT OF PARTS AND MAY GET PARTS EARLY 2017! ALTERNATIVE TRANSPORTATION WOULD NOT BE PROVIDED BECAUSE THE FEDERAL GOVERNMENT DOES NOT REQUIRE BMW TO DO SO. THE AIR BAG MAY OR MAY NOT FAIL, BUT RESEARCH WAS DONE THAT FAILURE IS NOT LIKELY. SO TRY AGAIN NEXT YEAR. I'M RECEIVING THE RUN AROUND WITH A DIFFERENT ANSWER EACH TIME. I DO NOT FEEL SAFE THAT THE VEHICLE AIR BAG MAY FAIL. BMW IS NOT TAKING RESPONSIBILITY FOR THE RECALL OR ANY "PROMISES" THEY MAY OR MAY NOT HAVE DONE. I DON'T UNDERSTAND WHY OTHER COMPANIES SUCH AS TOYOTA AND HONDA ARE CONCERNED FOR THEIR CLIENTS AND PROVIDE ALTERNATE TRANSPORTATION TO ENSURE SAFETY. THEIR RISKY AIR BAGS ARE ON THE PASSENGER SIDE WHICH AT LEAST GIVES YOU THE OPTION TO DRIVE ALONE. BMW FAULTY AIR BAGS ARE ON THE DRIVER SIDE. I HAVE 2 SMALL CHILDREN IN THE VEHICLE AND AM CONCERNED FOR THEIR SAFETY AND MINE. I EXPECT RESOLUTION AND BMW HAS PROVIDED NOTHING BUT EXCUSES AND DIFFERENT STORIES EACH TIME. HIGHLY DISAPPOINTED WITH THEIR CUSTOMER SERVICE IN HANDLING THIS MAJOR RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918626October 24, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2007 BMW 328I. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT OBSERVED THAT THE AIR BAG AND SEAT BELT WARNING INDICATORS ILLUMINATED AFTER HARD BRAKING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V564000 (AIR BAGS). THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917618October 20, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910626September 29, 2016
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2007 BMW 328I. WHILE THE VEHICLE WAS STOPPED AT A RED LIGHT, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WATER PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. ALSO, WHILE STARTING THE VEHICLE, THE BATTERY BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910633September 29, 2016
STEERING
ELV ELECTRONIC STEERING LOCK FAULTY RED INDICATOR LAMP: ENGINE WILL NOT START IN JAN 2013 MY CAR (MILEAGE 128,575)WAS REPAIRED BY REEVES BMW IN TAMPA, FL FOR FAULTY STEERING LOCK (A112 CAS ELV FAULT AND A116 CAS CRITICAL STATUS). THEY REPLACED THE STEERING LOCK (STEERING COLUMN) AT COST OF $664.17 PARTS AND $547.88 LABOR = 1212.05 + TAXES. I DIDN'T REALIZE THERE WERE HUNDREDS OF SIMILAR COMPLAINTS ON THE INTERNET FOR THIS SAME ISSUE. NOW ITS 9/29/16 AND I HAVE THE SAME EXACT ISSUE WITH THE LAMP INDICATOR AND MY CAR WILL NOT START. STRANDED OVER 1 HOUR FROM MY HOME. BMW PARTS HAVE A WARRANTY OF 2 YEARS, SO THERE IS NOTHING THAT THE SERVICE DEPARTMENT WILL DO. I HAVE TO PAY FOR THE SAME REPAIR ALL OVER AGAIN, PLUS THE COST OF A TOW. HOW IS THIS ETHICAL OR EVEN SAFE? WITH ALL THE COMPLAINTS FOR THIS BMW ELV ISSUE, THERE SHOULD BE A RECALL BY BMW. THIS IS A SAFETY ISSUE AND SOMETHING SHOULD BE DONE TO HOLD BMW ACCOUNTABLE FOR THESE REPAIRS. OBVIOUSLY, THERE MUST BE A MATERIAL DEFECT AND/OR DESIGN FLAW WHERE THIS KEEPS HAPPENING TO HUNDREDS OF OWNERS AND ON MULTIPLE OCCASIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910079September 27, 2016
AIR BAGS
TAKATA RECALL DEALERSHIP WILL NOT PERFORM RECALL, GIVES MISLEADING INFORMATION, AND CONTRADICTS INFORMATION FROM BMW USA. ADVANTAGE BMW (MID-TOWN) 2101 SAN JACINTO ST HOUSTON, TX I ORIGINALLY CONTACTED THE DEALERSHIP IN MARCH 2016 REGARDING THE TAKATA AIRBAG RECALL AND WAS TOLD THAT NO PARTS/FIX WAS AVAILABLE AND I WOULD BE CONTACTED SHORTLY WHEN MY CAR COULD BE SCHEDULED FOR AN APPOINTMENT. I FOLLOWED UP WITH THEM ON MAY 18TH AFTER THEIR WERE MULTIPLE DEATHS IN THE REGION REPORTED AS A RESULT OF THIS ISSUE. SINCE THEN I'VE CONTACTED ADVANTAGE ON 7/11, 7/18, 7/25, AND MULTIPLE TIMES IN AUG/SEP. EACH TIME I WOULD BE "ADDED TO THE LIST FOR THE SERVICE MANAGER" THOUGH EACH TIME THEY CAN'T FIND MY NAME ON THE LIST. I FINALLY CONTACTED BMW USA ABOUT THE PROBLEMS I WAS HAVING AND WAS CONTACTED BY THEM. THEY TOLD ME THEY COULD PROVIDE INTERIM PARTS BUT THAT THIS WOULD CLOSE OUT THE RECALL AND I WOULD BE UNABLE FOR THE FINAL REPAIR. I TOLD THEM THIS WASN'T ACCEPTABLE AND THEY TOLD ME TO REQUEST A LOANER VEHICLE FROM ADVANTAGE BMW. I DID THIS AND IT TOOK A WEEK FOR THE SERVICE DIRECTOR TO GET BACK TO ME AND TOLD ME THAT PARTS WERE AVAILABLE TO COMPLETE THE RECALL. I ASKED IF THESE WERE FINAL OR INTERIM AND THEY SAID THEY WOULD CONTACT BMW USA TO FIND OUT. AFTER NOT HEARING BACK FROM THEM, I CONTACTED BMW USA TO CONFIRM THEY WERE INTERIM, WHICH THEY WERE. WHEN I TOLD THIS TO ADVANTAGE BMW THEY TOLD ME TO COME IN FOR A RENTAL CAR. I CAME IN, WASTING A DAY OF MY TIME, WAS FORCED TO FILL OUT ALL OF THE PAPERWORK AND THEN AT THE LAST MINUTE WAS REFUSED A RENTAL VEHICLE BECAUSE THEY SAID I WAS FORCED TO USE THE INTERIM PARTS. AS A MECHANICAL ENGINEER WHO WORKED FOR YEARS IN THE AUTO INDUSTRY I REALLY DON'T FEEL SAFE DRIVING MY FAMILY AROUND IN A BMW. AFTER THE RECENT DEATHS I'M VERY CONCERNED BY THE LACK OF ACTION AND THE RUN-AROUND I AM BEING GIVEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909700September 26, 2016
AIR BAGS
GOT MY RECALL NOTICE IN MARCH 2016, IT HAS BEEN SIX MONTHS OF DRIVING WITH A POTENTIAL LIFE THREATENING ISSUE AND STILL HAVE NOT BEEN ABLE TO GET THE DEFECTIVE DRIVER AIR BAG REPLACED. LOOKING FOR AN IMMEDIATE SOLUTION. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908451September 21, 2016
AIR BAGS
TAKATA RECALL UPON RECEIVING THE INITIAL LETTER INFORMING ME OF MY CAR HAVING THE TAKATA RECALL EARLIER THIS YEAR (2016), I HAVE BEEN WAITING FOR BMW TO INFORM ME WHEN THE PARTS ARE AVAILABLE TO FIX THE ISSUE. IT IS NOW SEPTEMBER, I HAVE CHECKED ONLINE WITH BMW USA AND IT STATED THAT THE REMEDY WAS AVAILABLE. AFTER SEEING ONLINE THAT THE REMEDY WAS AVAILABLE FOR THE OPEN RECALL ON MY VEHICLE I CONTACTED BMW CUSTOMER RELATIONS VIA EMAIL REQUESTING FURTHER INFORMATION ON THIS MATTER ON HOW TO RESOLVE THIS ISSUE. I DID NOT HEAR ANYTHING BACK FROM THEM. SO I CONTACT THE HOTLINE AND SPOKE WITH A LADY NAMED JESSICA ON 9-20-16, SHE STATED THAT THE WEBSITE WAS GIVING ME WRONG INFORMATION, THAT IN FACT THE PARTS TO FIX MY CAR WERE NOT AVAILABLE AND THAT IT COULD TAKE UP TO DECEMBER OF 2016 BEING THE EARLIEST IT COULD BE FIXED, OR WELL INTO 2017. THE ISSUE IS THAT THIS IS MY ONLY MEANS OF TRANSPORTATION, IF I GET INTO A SMALL FENDER BENDER, I COULD POTENTIALLY HAVE MY AIRBAG DEPLOY AND CAUSE SERIOUS HARM OR DEATH UPON ME OR A PASSENGER. I WAS TOLD THE GULF STATES (HIGH HUMMIDTY AREAS) WOULD BE AMONG THE FIRST REGIONS TO HAVE THESE VEHICLES FIXED, I LIVE IN MOBILE, AL. THE RELATIVE HUMIDITY IN MY CITY TYPICALLY RANGES FROM 45% (COMFORTABLE) TO 94% (VERY HUMID) OVER THE COURSE OF THE YEAR, RARELY DROPPING BELOW 23% (DRY) AND REACHING AS HIGH AS 100% (VERY HUMID). ON AVERAGE IT COULD BE AROUND 86% HUMIDITY BY 6 AM AND 56% HUMIDITY BY 3 PM. WE HAVE A WARM HUMID TEMPERATURE CLIMATE WITH VERY HOT SUMMERS AND NO DRY SEASON... WHY HAS MY VEHICLE NOT BEEN FIXED YET WITH ME RESIDING IN A LARGELY KNOWN HUMID CITY? I WAS TOLD BY JESSICA WITH BMW THAT I WOULD BE PUT TO THE TOP OF THE PRIORITY LIST WITHIN THEIR DATABASE FOR MY VEHICLE TO BE FIXED AND THAT A CASE WORKER WOULD FOLLOW UP WITH ME..I HAVE NOT HEARD ANYTHING YET. THIS ISSUE MUST BE FIXED ASAP BEFORE MYSELF OR SOMEONE GETS HURT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903351September 2, 2016
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2007 BMW 328I. THE CONTACT STATED THAT THE DRIVER SIDE DOOR DID NOT UNLOCK EVEN AFTER MANUALLY USING THE KEY. IN ADDITION, THE CONTACT HAD TO EXIT THE VEHICLE THROUGH THE PASSENGER SIDE DOOR. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899124August 29, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895809August 14, 2016
VISIBILITY/WIPER
THE REAR VIEW MIRROR BALL AND SOCKET JOINT IS LOOSE. THE REAR VIEW MIRROR CAN MOVE OUT OF THE SET POSITION BY ITS OWN WEIGHT, PARTICULARLY WHEN WARM, OR WHEN DRIVING OVER BUMPS. THIS IMPARES THE ABILITY TO USE THE MIRROR WHEN DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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