BMW 328d Complaints

212 consumer complaints on file.

#11576292March 8, 2024
FUEL/PROPULSION SYSTEM
High pressure fuel pump failed while underway causing vehicle to immediately stall in traffic and lock in "Park" making it unable to move. Mechanic (Werner's European Auto) confirmed diagnosis of catastrophic failure of the pump. Part is available for inspection. This part for the gasoline version of the 2014 328 series car is subject to a recall notice but for some reason the notice does not apply to the diesel version of this model. Repair cost is estimated at $11,000 to replace entire fuel system due to metal particles released when the pump broke
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575299March 4, 2024
FUEL/PROPULSION SYSTEM
Subject: Urgent Complaint Regarding Potential Safety Hazard in 2014 BMW 328D Fuel Injector I am writing to report a serious safety concern regarding my 2014 BMW 328D. On about August of 2023, while operating my vehicle, I experienced a sudden and alarming issue that poses a significant risk to both myself and other motorists. As I came to a routine stop, smoke began pouring out from under the hood of the vehicle, obscuring my vision through the windshield. Simultaneously, a strong odor of diesel permeated the interior of the passenger compartment. Concerned for my safety, I immediately investigated and discovered that the fuel injector area was drenched with diesel fuel. Upon further inspection by a qualified mechanic, it was determined that a crack had developed in the fuel injector, causing the leak. This defect not only poses a serious fire hazard but also exposes occupants to toxic diesel fumes, creating an immediate and grave risk to safety. My concern is exacerbated by the fact that this incident appears to be part of a larger pattern of failures in BMW diesel automobiles. I have conducted research and found numerous recalls related to faulty fuel injectors in various BMW models over different years. However, to my astonishment, the 2014 BMW 328D, including mine, has not been included in any such recall despite the clear evidence of a recurring issue with fuel injectors. Given the severity of the situation and the potential danger it poses to myself and others on the road, I urge the National Highway Traffic Safety Administration (NHTSA) to thoroughly investigate this matter. It is imperative that immediate action be taken to address this safety hazard, including the consideration of a recall for the affected vehicles. I kindly request a prompt response regarding the steps being taken to address this issue and ensure the safety of all BMW 328D owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575357March 4, 2024
FUEL/PROPULSION SYSTEM
I was driving on a busy two lane road. The vehicle instantly decelerated and made a large thump while driving at 55mph. The vehicle information system said there was a drivetrain malfunction, and all power was instantly gone. We were able to quickly pull off onto a small section off the road, but not in a safe manner, almost going into the ditch, in which I strongly was anticipating was going to be a total loss to the car as an accident and Injury to myself and my wife. The vehicle then after waiting several hours was towed to a certified BMW shop to be looked at. The shop noted that it sounded like it was a high pressure fuel pump failure that caused the car to abruptly decelerate. The shop confirmed that the high pressure fuel pump did fail and with high probability took out all components associated with the fuel system. The recall/ safety issue only covered the high pressure fuel Pump to 10 years or 120k miles. I have a 141k on the vehicle the issue is the safety aspect of the vehicle suddenly decelerating when at a safe driving speed with no way of knowing the issue with a the pump. These pumps and all components should be covered not only because of cost but because of the general issue of instant deceleration and the safety of not only the driver in the car but those that could be effected driving on the road with the car. This issue should not minimized by the manufacturer based on mileage or years of operation. It’s clearly an issue that is common and an issues that can have ramifications on the customers safety as well as those external of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554116November 8, 2023
FUEL/PROPULSION SYSTEM, ENGINE
stall/loss of power while entering highway on ramp. Engine died and would not restart. After inspecting car found the gas tank to be filled with metal shavings which is indicative of a failed high pressure fuel pump. My year make and model vehicle has a recall on the HPFP for the same reason but my VIN was supposedly not affected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544251September 13, 2023
EXTERIOR LIGHTING
Headlight vertical aim control malfunction, TONS of f series BMWs affected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532089July 13, 2023
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
Vehicle is 100% BMW Serviced for it's history, showroom to present. Vehicle had been smoking after sitting 2-3 days and driving. We'd park and see wisps of smoke coming from the wheelwells and engine bay. Alarming! Never witnessed open flame, but as the saying goes, if there's smoke... Questionable component: 328xd Fuel Sensor Probe (BMW part #13-53-8-594-893 Fuel Feed Line 135040 ) Complaint/Report pertains to Fuel Sensor Probe failure and resultant fuel propagation(backfeeding/leaking fuel from sensor connection) into adjacent wiring/engine bay foils. Diagnostic System did not report sensor failure until extensive damage and hazard was realized. BMW USA responded to report as NOT COVERED BY WARRANTY(high mile vehicle) and therefore not of responsibility of BMW. According to local BMW Service team the event is NOT UNUSUAL and that several vehicles with same fail/error codes have exhibited similar fuel leakage/propagation/damages. VERY PROBABLE FIRE HAZARD Costly repairs; if system had detected failure when sensor failed we would have had it fixed. We reported the smoking several times but the service department didn't isolate the problem. We continued to drive the vehicle cross-country for 6+ months; each time the problem got worse. WE GOT LUCKY Repair bills came to almost $10k by the time we added all visits and the entire wiring bundle that had to be replaced due to fuel damage. Failed Sensor repair is around $750? BMW needs to implement a way to mitigate this problem to keep from having some potentially catastrophic/lethal endings. Similar problems that have contributed to vehicle fires in these BMW vehicles: 1) HEATER BOX malfunctions 2) PCV VALVE 3) COOLANT LEAK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526650June 12, 2023
UNKNOWN OR OTHER
Have been waiting since March to get Safety Recall No. 21V-907:EGR Cooler completed. BMW of Henderson is the dealership. I called BMW customer relations and they told me each dealer is independently owned and they can’t do anything for me. This dealership is notorious for poor service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524632May 31, 2023
FUEL/PROPULSION SYSTEM
Driving vehicle home from work and it completely lost power and died. ""Drivetrain Malfunction" error popped up on the screen. Vehicle would crank but not start. Towed to repair shop. High Pressure Fuel Pump issue is on the radar for 2014 BMW 328D, BMW has recalled less than 12000 cars. My vehicle is not currently on the recall list.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524388May 30, 2023
ENGINE, FUEL SYSTEM, DIESEL
The contact owns a 2014 BMW 328D. The contact stated while driving at an undisclosed speed, there was exhaust fumes inside the cabin of the vehicle. The vehicle was taken to the dealer, where the engine was flushed; however, the failure recurred. The contact related the failure to NHTSA Campaign Number: 21V907000 (Fuel System, Diesel). The manufacturer was not made aware of the failure. The failure mileage was approximately 121,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524114May 27, 2023
ENGINE
While driving on the freeway at a high rate of speed in Pensacola, FL, my 2014 BMW 328d broke down. After several attempts to restart, the car was started in "limp mode" and we took it to a certified independent BMW mechanic, but could only drive at about 20mph in traffic with hazard lights flashing. Multiple error codes / mechanic inspection diagnosed a malfunction of the exhaust system overheating, which was melting the intake manifold. We towed the car the BMW dealership in Fort Walton Beach, FL. The service technician confirmed the problem in writing, "The tech did find the intake melted." Also, the vehicle had been losing coolant for several weeks, but the coolant was not dripping onto the ground, indicating a leak within the system. Here is where my problems begin. There are several recalls and an extended warranty that would would fix the issue, as the independent mechanic told me. They are: 1) Recall Campaign 18V-755: Exhaust Gas Recirculation (EGR) Cooler Inspection; 2) Recall 21V-907: Exhaust Gas Recirculation (EGR) Cooler N57T High Temperature; 3) SIB 01 05 20: N47T/N57T EGR Cooler Ltd Wty Extension to 10 years without mileage limit. My car was built to US spec, and sold via U.S. Military sales in Germany (I'm Active Duty USAF). I was relocated to Florida, and brought the car with me. When this happened, I was told to register my car with BMW North America to get into their warranty validation system, and I did so. However, my car does not show up as needing any recalls or warranty work, likely because it was sold in Europe. As such, the dealer wants me to pay in excess of $3,000 to fix the problem. Both an independent mechanic and dealer technician have identified the previously-known safety problems as the cause of my car's breakdown on the freeway. I am in desperate need of help to get this fixed, as I've had to rent a car for weeks, and multiple calls to BMW North America and dealership visits have produced zero progress.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523947May 26, 2023
UNKNOWN OR OTHER
Was driving down highway going 70mph, I heard a loud pop above me and realized the front sunroof section shattered. Luckily it was not open and shade protected from glass. Glass has gone everywhere on the highway and scratched up the roof and my windshield also cracked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522157May 15, 2023
ENGINE
DEF SCR Active Tank Fluid Level sensor fails. BMW requires entire replacement of the Active Tank for $1200 parts + $1500 for labor. This is a ridiculous repair since Volkswagen sells a repair kit for the Active Tank fluid sensor for just ~$300 in their diesel. Given the high failure rates of the Active Tank fluid sensor present throughout BMW diesel line-up in the USA, BMW should instead provide a repair kit to avoid such an expensive repair. The 335d and X5d had such high failure rates of the active tanks, that the extended warranties were provided to owners 120K/10years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521001May 8, 2023
FUEL SYSTEM, DIESEL, FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP
The contact owns a 2014 BMW 328D. The contact stated that on several occasions while driving at various speeds, the vehicle stalled and lost motive power. The vehicle failed to restart. The vehicle was towed to a local dealer, where it was diagnosed that the high-pressure fuel pump needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken to a local dealer, where it was diagnosed that the high-pressure fuel pump needed to be replaced again. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer to be serviced under NHTSA Campaign Number: 21V907000 (Fuel System, Diesel). The vehicle was repaired; however, the contact stated that the failure reoccurred while driving at an undisclosed speed, and the check engine warning light was illuminated. The vehicle was taken back to the dealer, where it was diagnosed that further inspection of the high-pressure fuel pump was required. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520748May 6, 2023
ENGINE
I recently got the EGR cooler replaced as part of the recall campaign safety issue, after my repair, a very strong smell of fuel and exhaust was coming into my car cabin, when I reported to BMW they said it should burn off - that it wasn’t an issue. I took it a master technician to diagnose and inspect my car and he found that the turbo waster gate was leaking caused by all of the buildup of carbon and soot from a faulty EGR cooler. I brought this up to the dealership, and they said unfortunately this problem is not covered. I’m escalating this issue because this is a majority safety and health risk, and BMW is not taking responsibility to fix the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517207April 15, 2023
ENGINE
From purchasing this vehicle form Autohaus of Orlando, there was no such mention of this open safety recall at all. In fact, I believe the Check Engine Light had been tampered with, as it was not on, but immediately came on a couple days later. On the CARFAX, it is listed as a Manufacturer Safety Recall on 11/19/2021: "- Recall #21V-907:404 - EXHAUST GAS RECIRCULATION (EGR) COOLER - Status: Remedy Not Available - Need more information about this recall? Find an authorized BMW dealer, email [email protected], or call 1-800- 525-7417" 200 miles from the car dealership, the car broke down as it was rapidly leaking engine coolant, it was inoperable and ran very hot, creating the potential cause of a fire. I had to take it to the nearest BMW dealership, which was BMW of Albany in Albany, GA. They fixed the coolant leak hose, which appears to be related to the open recall, and made note of the open recall. But did nothing to fix it. It was one day after the service from their shop where the check engine light came on, and I asked them about it, and Caroline from BMW Albany said: "Spoke to the technician, it says it is probably related to the recall for your vehicle that there isn't a fix for (the open recall you and I had discussed on the vehicle)- he says you could clear the code but it would probably just come back on with time. He says its also difficult to tell from that fault code --Caroline Eva BMW of Albany" I asked "what should I do about it" and got no response back. Message even says "read" On 8/31/2022, I took it into Fields BMW in Daytona Beach, FL for a separate service, and they did not fix this issue either. On NHTSA.gov, it states the following: "If the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the NHTSA Vehicle Safety Hotline at: 1-888-327-4236 or TTY: 1-800-424-9153 or file an online complaint with NHTSA." There has been no remedy in over a year and a half.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515392April 4, 2023
ENGINE
SCR Active Tank no longer reads Urea, BMW ISTA diagnostic code 805256 8051B5--Return pump: taught in volume is outside the permitted range
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513650March 24, 2023
WHEELS
OEM wheels had been taken off for winter and stored outside under cover. They had been fine when taken off. When put back on, one was found to have low pressure. It was pumped to proper inflation. The next day while driving, the low pressure warning went off. The wheel was checked and ~1" crack was found from the inboard outer edge of the rim toward the center. Rim is a 17"x7.5 BMW alloy wheel that came with the car. There was no damage to the tire, which had been put on about 7000 miles earlier. Wheel had about 120000 miles. Safety concern is from unexpected loss of air pressure putting tire at risk of excessive wear and failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512242March 16, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2015 BMW 328D. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure related to the recall; however, the check engine was intermittently illuminated. The failure mileage was unknown. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510667March 7, 2023
FUEL/PROPULSION SYSTEM
High-pressure fuel pump failed while driving causing vehicle to stop abruptly, a recall for this part due to the same issues already exists but not for my VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508708February 23, 2023
ENGINE
There is a known Engine Timing Chain problem with this make and model of vehicle. These timing chains tend to fail and fail sometimes quite early. Repair of these engine timing chains is prohibitively expensive. NHTSA should investigate and determine that a recall should be required to ensure that these timing chains don't fail prematurely or are replaced by the manufacturer when they do so.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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