BMW 328d Complaints

212 consumer complaints on file.

#11659500May 7, 2025
ENGINE
Check engine light came on and codes suggest it's the egr valve and cooler may be leaking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654517April 14, 2025
POWER TRAIN
The contact owns a 2015 BMW 328D. The contact stated that while driving 5 MPH, the vehicle hesitated. Additionally, while attempting to accelerate, the vehicle briefly lost motive power before slamming into gear. No warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or a dealer. The contact related the failure to NHTSA Campaign Number: 20V185000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640843February 5, 2025
POWER TRAIN
The contact owns a 2014 BMW 328D. The contact stated that after parking and turning off the vehicle on the slightly inclined driveway, the contact exited the vehicle and walked to the front door of the residence. The contact then noticed that the vehicle was rolling backward. The contact stated that the vehicle rolled back onto the street and stopped independently. The contact was able to drive the vehicle back into the driveway. The contact stated that upon shifting to park(P), the failure recurred. The contact engaged the electric parking brake, and the vehicle responded as needed. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 20V185000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639030January 28, 2025
FUEL SYSTEM, DIESEL
The contact owns a 2014 BMW 328D. The contact stated that upon taking the vehicle to the dealer to be repaired under NHTSA Campaign Number: 21V907000 (Fuel System, Diesel). The contact stated that the dealer charged a fee for the replacement of the intake manifold. The contact declined to pay the fee and informed the dealer that the intake manifold needed to be replaced as necessary free of charge, per the recall instructions. The dealer declined to honor the recall and marked the recall as complete. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637952January 23, 2025
FUEL SYSTEM, DIESEL
The contact owns a 2018 BMW 328D. The contact stated while driving 50 MPH, the vehicle started shuddering significantly. The contact was able to pull over and the check engine warning light illuminated. The vehicle was towed to the contact's workplace. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact that there was no record of a recall on the VIN. However, the contact stated that he received notification of NHTSA Campaign Number: 21V586000 (FUEL SYSTEM, DIESEL). The vehicle remained at the workplace and had not been driven since. The approximate failure mileage was 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634858January 8, 2025
SERVICE BRAKES
I started to hear a grinding noise from the center-underside of my car about 4 months ago. I did some research and found that many BMW customers had experienced the same noise and the diagnosis was a parking brake line that drops on the main driveshaft after breaking free of the plastic support that is supposed to hold it in place. A video with sound of of the problem can been seen/heard here - [XXX] I had my BMW dealer look into the problem and his diagnosis was the same. The plastic clip that holds the parking brake cable in place had broken. And when the cable drops it rubs on the driveshaft making the grinding noise. A copy of the estimate to repair is attached. So far this failure has not caused any problems with either the parking or drivability of the car. The concern that I have is that the clip failure could lead to either a brake failure or a failure of the driveshaft. The problem seems to occur for a number of BMWs and it appears to be a significant safety problem that should be addressed by BMW. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632349December 25, 2024
FUEL/PROPULSION SYSTEM
Due to its diesel related scandals, BMW has agreed to extend its diesel emission related components' warranty to 10 years or 120k miles. My 2014 BMW 328d's nox sensor failed in 2022 and i submitted my repair bill for replacing the nox sensor to bmw recently. BMW denied my reimbursement claiming the warranty expired despite the documents i submitted was for a repair done in 2022 with credit card receipts and repair shop copy of work done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630103December 11, 2024
FUEL/PROPULSION SYSTEM
Faulty fuel injectors , that are known to prematurely fail. The same injectors are covered by BMW for model years 2015-2018 Under NHTSA SIB 01 09 19. My complaint is my 2014 has the same fuel injectors as the 2015-2018 that are known to be faulty and yet it is deliberately excluded from the same “limited warranty extension “
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625820November 18, 2024
FUEL/PROPULSION SYSTEM
While driving our 2014 BMW 328d the engine misfired then stalled on the highway. This was a very dangerous and frightening scenario trying to push it off of the roadway while my wife and children were inside the car while highway traffic on the I-15 interstate rushes by. I was not able to restart, so we had it towed to our local BMW shop. Diagnosed as High Pressure Fuel Pump complete failure. Metallic debris throughout the entire fuel system, lines, tank filter, injectors, pumps. No check engine light or any prior warning. Many of the components have already been disassembled to determine the extent of damage, and all the components are currently with the vehicle, and available for inspection. The vehicle has been at the shop since the end of June. Some parts were initially ordered then all repairs put on hold while awaiting direction/ recall approval from BMW of North America. 5 months later we are being told this vin does not qualify for the safety recall. We can not afford the cost of the repairs and they will likely exceed the value of the car. We also need to remove it from storage at the shop it was towed to, and take it somewhere else while this is sorted out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622632October 29, 2024
FUEL/PROPULSION SYSTEM
The high pressure fuel pump failed i see there are recalls for 2014-2018 similar bmw with diesel engine and mine is not included with recall although it clearly has the faulty part. The car will no longer start and I am being quoted $18,000 to repair it which makes the car useless i just got it for $10,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616207September 24, 2024
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
[XXX] - Purchase vehicle, odometer 109,803. 11/2019 - Car went into limp mode while driving on highway. Towed to BMW dealership and was advised needed new engine, at the time it only had 123,661 miles on it. Towed to EurAuto Shop for installation of replacement engine. 02/2020- The shop replaced the ceased OEM engine with a 2015 engine, with only 60,000 miles on it. EurAuto Shop tore down OEM engine and confirmed the timing chain guide broke, resulting in jumped timing and caused valve to hit piston. Total cost for engine replacement $6,641.49. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616210September 24, 2024
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
12/2023 - Sewell BMW replaced EGR, all H/P fuel lines at injectors due to corrosion, injector harness due to heat damage to the wire jackets, cracked coolant pipe. At 145,976 that's an additional 22,315 miles on the 60,000 mile 2015 replacement engine. Total repair costs $3,939.45. 08/23/2024 - Passed inspection, odometer 149,701. 09/09/2024- Only 2 weeks later an estimate of 4,000 miles after replacing injector harness and H/P fuel lines, engine went up in flames, reason unknown. Pictures attached, vehicle was a total loss.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11611661August 29, 2024
SERVICE BRAKES, POWER TRAIN, WHEELS
After a drive from Denver to Breckenridge on snowy roads the car was parked in an unplowed parking space. When the car was moved 1 hr later the car had no ABS--flashing on dash, no traction control--flashing on dash and steering was ineffective. Car was only drivable by backing into a space. 20 hrs later the car was to be moved again...again, everything flashed on dash...no ABS, no traction control, drive train failure and car just slid. Steering was totally ineffective. Car was pushed by people on both sides until dry pavement was reached. Car was restarted and I resumed driving on dry pavement back to Denver. Had car "read" by my mechanic and then again by a BMW certified mechanic. No codes were available! The speculation was that my wheel sensors froze. If my Xdrive can't be driven in snow, what's going on. There were two drivers involved in this and both of us reported a total lack of control of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600624July 9, 2024
POWER TRAIN
While driving my 328 XDrive, I went to make a left turn and hear a loud bang like I ran over a boulder or large object. Lost almost all power to the wheels and had to cost the car into a gas station. After which I had the car towed to BMW and was determined to be a failed transfer case at 123k on the OD. This seems to be happening to the older BMWs with the old transfer case. BMW knows this as they have since upgraded the transfer case and no longer sell the old one. This should without question be a recall for any 328d XDrive from this era.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600140July 8, 2024
POWER TRAIN
The contact owns a 2014 BMW 328D. The contact stated that there was oil leaking near the front driver's side tire. While driving at various speeds there was a cloud of smoke and burning odor coming from the area of the leaking. The smoke dissipated while the vehicle was idling. The vehicle was jerking from the front driver’s side wheel. The vehicle was taken to an independent mechanic where it was diagnosed that the CV Joint needed to be replaced. The brakes had been replaced; however, the CV Joint had not been replaced. The mechanic informed the contact that the failure was related to NHTSA Campaign Number: 20V185000 (Power Train). The manufacturer was made aware of the failure, and it was confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 133,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595554June 20, 2024
FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP
The contact owns a 2014 BMW 328D. The contact stated while driving at an undisclosed speed, the vehicle made an abnormal sound, and an unknown warning light illuminated. The contact stated that the vehicle was able to be restarted but the contact had the vehicle towed to a dealer. The vehicle was towed to a dealer to be diagnosed. The contact was informed that there were metal shavings in the fuel pump. The contact was informed that the fuel pump needed to be replaced. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591409May 29, 2024
UNKNOWN OR OTHER, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The driver side door lock mechanism failed completely while the driver was in the vehicle, making it impossible to open the driver side door or exit the vehicle normally. Neither the interior door handle, nor the central power lock/unlock control, nor the remote key fob, nor the physical key inserted into the door lock from the outside can unlock the door. The driver was forced to exit the vehicle by moving the driver seat to an extreme aft position, then climbing over the center console into the passenger seat, to exit via the passenger door. If the power seat adjustment had been inoperable, egress would have bee significantly more difficult. If the driver had been involved in a collision, or otherwise needed to exit the vehicle very quickly, they would have been severely hindered from doing so. Inability to operate the driver side door represents a safety hazard to the driver. No warning messages or lamps were present in the vehicle before or after the door lock mechanism failure. The driver side door remains inoperable after completely switching off the vehicle ignition and turning it back on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588687May 14, 2024
FUEL SYSTEM, DIESEL
The contact owns a 2014 BMW 328D. The contact stated that while driving approximately 70–75 MPH, the vehicle shuddered and then lost motive power. An unknown message was displayed. The contact pulled over to the shoulder, and the vehicle failed to restart. The vehicle was towed to the dealer, where it was diagnosed that the high-pressure fuel pump needed to be replaced due to metal shavings in the fuel injectors. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 21V586000 (Fuel System, Diesel); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was 108,859.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585411April 26, 2024
ENGINE
There was a recall to replace EGR cooler on this car. Dealer replaced with same defective design EGR cooler. BMW is not putting any effort in redesigning EGR cooler and install that one in customer's cars. We are again risking our lives with new but defective design EGR cooler.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584611April 22, 2024
FUEL/PROPULSION SYSTEM
(1) Failed component: High Pressure Fuel Pump (2) The vehicle complete shut down without warning leaving the driver stranded on the road. (3) The problem has been assessed and confirmed. (4) The vehicle has been inspected by a certified BMW mechanic. (5) There was no warning prior to failure. Description: While driving at approximately 30 mph, the vehicle shut down. I was told by a certified BMW mechanic that the high pressure fuel pump imploded, sending metal chards through the fuel injection line thereby disabling the vehicle entirely. I inquired as to whether or not a recall had been issued and BMW told me it had not been issued for my vehicle. I have since learned that a recall was issued due to this exact problem but my VIN was not included in the recall, even though it is the year make and model associated with this very problem. The breakdown/disintegration of the equipment sending metal chard throughout the fuel line disabled and ruined the entire fuel system and its components with repairs costs estimated at $15,285. My car is within the ten year warranty but outside of the 120,000 miles. This is for the 328D xdrive wagon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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