Audi A5 Complaints

38 consumer complaints on file.

#11660801May 13, 2025
AIR BAGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I have had multiple issues with this vehicle. After having it for a few months while on a road trip the car begin high pitched beeping and several warning lights displayed with messages stating Audi pre sense malfunction: contact customer service/ AES/AEB unavailable. Safety System: malfunction: See Owners Manual. Drive System malfunction. Three warning lamps illuminated as well. I wasn’t sure what was happening and pulled over at the next exit, called my husband. After turning off the vehicle the lights remained illuminated and the warning lamps didn’t change, it also continued to beep but I had not choice but to continue on as we were far from home but it left me rattled and nervous of the safety of the vehicle. After the dealership advised us there was nothing wrong with the vehicle and they weren’t sure why the lights and malfunctions displayed. They turned off the lights and the car was fine for another few weeks until it suddenly slammed on the breaks while driving down the road for no reason at all, all the lights and malfunctions begin again as well as the beeping. Luckily there wasn’t a car behind us but we were quite afraid of this breaking issue happening leading to a car accident or worse. We took the car to the dealership again where they told us there “needed to be an update to the software” but it wouldn’t be out until sometime “hopefully” next year but couldn’t guarantee a date and informed us we just needed to bring the car in if it happened again. We questioned the safety and asked for a loaner vehicle due to our fear but were assured the car is safe however I’ve lost count of the number of times the lights have come back on and the car breaks unexpectedly. We’ve returned to the dealership each time and told the vehicle is ok but the warning lights and safety alerts are on again as of today however it no longer beeps.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641240February 7, 2025
TIRES
NHTSA Recall ID: 24T009 Continental Claim Number: [XXX] While driving on the highway from Lake Tahoe to Los Angeles with my family in the car, the front passenger-side tire unexpectedly exploded. The entire tread detached from the tire, causing damage to the right side of the vehicle as it separated. Prior to the incident, the car had undergone an inspection at an official Audi dealership, which included a tire inspection and alignment. No issues were identified at that time. The incident occurred in September 2024. The weather was extremely hot in the desert, so I was closely monitoring the tire pressure through the vehicle’s sensors. No abnormalities were detected before the sudden explosion. Fortunately, I was able to safely maneuver the vehicle off the highway despite the shock of the situation. It took several months for the Audi Pacific Service Center to replace the tires and send them to Continental for analysis. Continental has since denied reimbursement for the vehicle repairs, providing only a general report stating that the failure was unrelated to the recall. On [XXX] I requested a more detailed analysis, including a comprehensive report with supporting images and videos. Continental indicated a one-week turnaround, but as of February 6, 2025, I have not received any further information. The Important Safety Recall notice I received explicitly states that the affected tires may develop belt edge separation due to excessive flexing in the tread shoulder, leading to potential tread/belt loss. This description aligns precisely with the failure I experienced. However, Continental has not provided any evidence or a substantive explanation as to why my case does not fall within the scope of the recall. Given the circumstances and the clear similarities between my experience and the recall description, I am requesting reimbursement for the repair costs resulting from this incident. My car is still not safe to drive because of the damage. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635996January 14, 2025
TIRES:TREAD/BELT
The front tires started to come apart (tread separating from belt). I purchased new tires and had a shop install them. Some time later, after I had replaced the tires, I received a recall notice from Audi/Continental Tire for this exact issue. The notice (NHTSA Recall ID 24T009) stated to contact continental for reimbursement. I have contacted Continental Tire via telephone. They instructed me to submit pictures of the tires and receipts via their website. I did so on 11/14/2024, 12/5 and 1/14. I have only received automated validations of receipt. Continental Tire has not responded and will not address the issue. I have attached the documents sent to Continental Tire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634221January 5, 2025
TIRES
The front tires were worn to interior cording. It was an uneven tire wear that resulted in an alignment. After getting the alignment checked, there was no issue with that and it was within correct specifications. The only reason this was found out was due to getting an oil change. My safety and others were put into major risk of the tires almost exploding. The car was listed as unsafe to drive according to professional opinion in documentation. There were no warnings about the tire. Only a letter in the mail from continental months later after the tires were replaced was it made aware the tires were defected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629003December 5, 2024
TIRES
The contact owns a 2023 Audi A5 equipped with Continental Tires, Tire Line: ProContact GX AO, Tire Size: 255/35/R19, DOT Number: CP32WMC9. The contact had received notification of NHTSA Campaign Number: 24T009000 (Tires). The contact called the dealer to schedule an appointment and the dealer stated that the replacement tires were not yet available. The contact had also called a tire dealer, and the dealer stated that the contact needed to contact a dealer for the vehicle manufacturer. The manufacturer was notified and provided the contact a phone number for the contact to call. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626973November 23, 2024
WHEELS
I have received notice 24T009 affecting my vehicle. As instructed, I contacted the dealer. They advise that Continental does not have tires to replace tires listed in the recall. The dealer could not provide a time frame for accomplishing replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624164November 8, 2024
TIRES
The contact owns a 2023 Audi A5 equipped with Continental Tires, Tire Line: Continental Pure Contact GXAO, Front Tires Sizes: 255/35/R19, DOT Number: CP32WMC9, Rear Tires Sizes: 255/35/R19, DOT Number: CP32WMC9, Rear. The contact received notification of NHTSA Campaign Number: 24T009000 (Tires); however, the part to do the recall repair was not yet available. The local dealer was contacted who advised the contact to use after-market replacements since the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623330November 3, 2024
TIRES:TREAD/BELT
Tire Size 255/35R19. My 2 front tires suffered from belt separation and I replaced the tires on 6/18/24 (new car milage 15238) at Tire Choice Auto Service Center. My low tire pressure light was on and I made an appointment for an evaluation thinking I may have a nail puncture, however the tire shop manager called me onto the shop floor while my car was raised up to show me the warped tire tread and told me I needed new tires due to belt separation. I checked with Audi Naples and the Continental Tire website at that time and there were no tire recalls for my car tires. I received a recall notice from Continental Tire on 10/29/24 regarding coverage of my tires for a factory recall due to belt separation. I called Continental Tire on 10/31/24 and they decline to cover my cost to replace the two defective Continental tires with two new Continental tires as I have returned the Audi A5 to the dealership to lease a larger Audi vehicle. The Continental Tire letter states they will cover my "cost of the comparable replacement tire, including mounting, balancing and taxes." The letter does not state that I must still be the registered owner/lessee.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623171November 1, 2024
WHEELS, UNKNOWN OR OTHER
All four tire have required replacement due to tread separation 2 tires replaced June 2023 with less than 15,000 miles 2 tires replaced September 2024 ,with thread separation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619850October 15, 2024
TIRES
255/35R19 Failure of 1 tire in July. Replaced tire. No concerns noted by Discount tire when replacing it. 1 month later, another tire blew. Clear indication of safety concern so I replaced all tires. I have a picture of the damage, as well as of me literally changing the tire. Informed of recall - filed claim with Continental - Continental has denied my claim for reimbursement despite the pictures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618547October 7, 2024
STEERING
Steering malfunction indicator light illuminated and I experienced a total loss of power steering. Brought car to Dealer Service Center. Was informed that the problem is related to a known software issue and that an update to the software is expected sometime toward the end of Q4 2024. In the interim, DTC's have been set to passive and the steering malfunction indicator light has been deactivated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612996September 6, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: AUTOMATIC SYSTEM BRAKING
Over the course of 3 days about 6 weeks ago, my new leased vehicle abruptly slammed on the brakes 3 separate times for NO reason whatsoever. The first time the vehicle was in drive mode and abruptly slammed on the brakes from a speed of 10-15 mph in the middle of a left hand turn. The second time the vehicle was in reverse and slammed on the brakes from a speed of 5-10 mph. In neither case was there any reason for the suddenly abrupt and startling braking to a complete stop. The third time the vehicle was in park and idling in an empty parking lot and AGAIN the pre-sense system abruptly alerted and although braking could not be applied (because the car was in park), the seat belt system abruptly slammed me against the seat. I brought the car into Audi, who evaluated the vehicle and found NOTHING WRONG WITH IT. They said, "maybe a paper bag flew near the sensor or the sensor was dirty." I expressed that I did not feel safe driving the vehicle and they said I have to take the vehicle back. I requested that they disable the pre-sense system and they reported that they were not permitted to. I reported the incident to Audi corporate who agreed with the dealer. I feel the vehicle is unsafe and because of past performance, could suddenly and abruptly slam on the brakes causing a major car accident. Please assist if you can.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605789August 1, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The pre-sense; alert, seatbelt tightening and braking, was triggered unexpectedly when driving on the straight area of my side road without cause. There were no other vehicles, flying debri or animals in the path of the car to cause the sudden and abrupt braking. My car has since been inspected by the dealer and the result was the pre-sense safety feature is properly working. The report stated it was possible the sensor detected mailboxes or shrubs along the road. The final statement in the diagnostic report was “The customer can change the settings to red”. I now have no confidence in the safety performance of my car and fear it will happen at a time which will cause an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596209June 24, 2024
VISIBILITY/WIPER
I was driving up a clear road, heard and exploding sound and witnessed my drivers side window shatter. The glass that was not protected by tint, I could hear crumbling into the frame. I could not see out of my window and thankfully did not swerve due to scare of the explosion sound.Upon looking online, others have experienced this with Audis. There were no warnings present. Vehicle has not been inspected or repaired yet. Nothing was noted in the road, no marks on vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578180March 19, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
After fueling, MPG was 370 and dropped to 325 within one minute. Same night, vehicle began to jerk back and forth and cluster stated "Drive system: malfunction! Please contact Service." Took to dealership next morning and service stated fuel pump codes popped up. The vehicle is just leased and only has 1,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571158February 10, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
There was no damage caused. The audi pre sense technology (automatic braking) has come close to causing several accidents by braking extremely hard when there has been no reason to brake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526418June 11, 2023
UNKNOWN OR OTHER
My vehicle was repaired pursuant to rearview/backup camera recall (22V742000). Unfortunately, the issue has again arisen and the backup camera alternates between a white screen, a black screen and a frozen screen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439892November 9, 2021
ELECTRICAL SYSTEM
The contact owns a 2021 Audi Q5. The contact stated that while driving at 5 MPH, after shifting from reverse to drive the vehicle lost all power. The contact stated that various warning lights were illuminated during the failure. The vehicle was unable to restart. The vehicle was towed to the dealer where the failure was diagnosed as the gateway under the rear seat was wet. The gateway and battery needed replacement. The vehicle was repaired. The manufacturer was notified of the failure by the dealer. The contact stated that the water damage was caused by the vehicle however, the contact stated that she did not cause the failure. The approximate failure mileage was 3,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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