Acura TSX Complaints

685 consumer complaints on file.

#11193770April 4, 2019
STEERING
I HAVE A 2011 ACURA TSX. THE ELECTRONIC POWER STEERING KEEPS MALFUNCTIONING WHILE DRIVING IN MOVING TRAFFIC. IT APPEARS THE ELECTRIC POWER STEERING (EPS) MODULE IS MALFUNCTIONING. THIS IS A KNOWN PROBLEM WITH THIS MODEL ACURA. ACURA IS WELL AWARE OF THIS ISSUE, YET HAS DONE NOTHING TO REMEDY THIS SAFETY ISSUE. THERE ARE HUNDREDS (IF NOT THOUSANDS) OF COMPLAINTS ABOUT THE EPS. ACURA STILL HAS NOT ISSUED A RECALL. THIS IS A SERIOUS (AND DANGEROUS) PROBLEM. THE STEERING CAN JUST WORKING WITHOUT NOTICE AT HIGHWAY SPEEDS MAKING THE CAR UNCONTROLLABLE. WILL IT COST SOMEONE'S LIFE BEFORE ACURA ISSUES A RECALL FOR THIS KNOWN PROBLEM WITH THEIR VEHICLE? IF ACURA DOES NOT FIX THIS PROBLEM, SOMEONE WILL GET KILLED DRIVING THEIR ACURA, AND BY THEN IT WILL BE TOO LATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193815April 4, 2019
STEERING
DAY 1-2 OF THIS ISSUE: SQUEAKY SOUND WITH STEERING, SHORT DRIVES OF A FEW MINS EACH- (WITH MY CHILD IN THE CAR). PARKED CAR IN GARAGE. DAY 3: COULD NOT GET VEHICLE OUT OF THE GARAGE AS THE STEERING WAS EXTREMELY HARD, HARDER TO LEFT THAN RIGHT. NO FLUID FOUND ON GARAGE FLOOR. HAD VEHICLE TOWED TO DEALERSHIP TO DIAGNOSE. I WAS TOLD IT WAS THE POWER STEERING RACK BUT WAS NOT TOLD EXACTLY HOW IT WAS FAILING BUT HE DID MENTION HE SEES THIS 'A LOT'. CAR WAS PURCHASED AND DRIVEN IN MARYLAND/DC/N. VA (UNSURE IF CAR WAS PROPERLY TREATED AGAINST THE SUBSTANCE TO MELT ICE). I'M GLAD THIS DID NOT HAPPEN WHILE DRIVING WITH MY CHILD BUT IF INDEED A FAULTY MECHANISM, WHY ISN'T ACURA RECALLING?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193226April 1, 2019
STEERING
WHILE I WAS IN MOTION AND TURNING MY CAR RIGHT TO PARK, THE POWER STEERING LIGHT WENT ON AND THE STEERING WHEEL STOPPED RESPONDING. AFTER STARTING THE CAR THREE TIMES, THE POWER STEERING WORKED AGAIN. I DROVE THE CAR ON THE STREET FOR 10 MINUTES AND MY POWER STEERING SUDDENLY STOPPED WORKING. MY CAR COULD NOT TURN AND COULD ONLY GO STRAIGHT WHILE I WAS IN MOTION. I WAS ON A VERY BUSY INTERSECTION, SO I TRIED TO TURN RIGHT INTO A SMALL ROAD. THE TURN WAS VERY WIDE SINCE THE STEERING WHEEL DIDN'T WORK AND I ALMOST HIT ANOTHER CAR HEAD ON. MY CAR WAS STUCK ON A BUSY CITY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192580March 30, 2019
STEERING
POWER STEERING COMPLETELY WENT OUT WHILE DRIVING. STEERING WHEEL WON'T TURN AT ALL. LIGHT GOING OFF ABOUT POWER STEERING MALFUNCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191719March 26, 2019
SERVICE BRAKES
MY BRAKES HAVE BEEN DEFECTIVE SINCE I BOUGHT THE CAR 4 YEARS AGO. IF YOU BRAKE SUDDENLY THE CAR DOES NOT STOP. IF YOU HIT A POTHOLE THERE IS A DISTINCT SLIPPING FEELING IN THE BRAKES. I HAVE TO SLOW DOWN AHEAD OF TIME OR GENTLY PUMP THE BRAKES TO STOP THE CAR. I HAVE TAKEN THE CAR TO ACURA AND TO MY MECHANIC WHO IS A CERTIFIED HONDA MECHANIC. THEY ALL SAID THE BRAKES WERE FINE. EACH TIME I TAKE MY CAR IN FOR SERVICE I ASK THEM TO CHECK MY BRAKES. THEY EVEN REPLACED THE BRAKES, BUT THE PROBLEM STILL HAPPENED. ON 1/31/19, TRAFFIC STOPPED SUDDENLY IN FRONT OF ME ON THE FREEWAY AND I HIT MY BRAKES AND THE CAR DID NOT STOP, CAUSING ME TO SLAM INTO THE CAR IN FRONT OF ME, AND THAT DRIVER SAID I PUSHED HER INTO THE CAR IN FRONT OF HER. THANK GOD I ESCAPED WITH ONLY BRUISED RIBS AND A SPRAINED THUMB. AND THANK GOD NO ONE ELSE WAS INJURED. MY CAR WAS TOTALED. THE AIRBAG DEPLOYED. IT WAS TERRIFYING.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11190319March 20, 2019
STEERING
POWER STEERING MODULE WENT OUT AT 90,000 MILES FOR A 7 YEAR OLD CAR AND COST FOR PARTS ALONE IS $900
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187417March 17, 2019
STEERING
THE POWER STEERING WENT OUT ALL OF A SUDDEN WHILE I WAS DRIVING HOME ON THE FREEWAY. I WAS DRIVING AT NORMAL SPEED WITH NO TRAFFIC WHEN MY STEERING WHEEL WENT STIFF AND THE CAR BECAME VERY DIFFICULT TO STEER. MY DASHBOARD FLASHED A WARNING LIGHT AND A MESSAGE READING 'CHECK POWER STEERING SYSTEM!' I HAD TO EXIT THE FREEWAY CAREFULLY AS MY STEERING WHEEL WOULD BARELY MOVE. I NARROWLY MISSED HITTING SEVERAL CARS AS I EXITED THE FREEWAY. MY CAR JUST HIT 70,000 MILES LIKE THE OTHER PEOPLE WHO HAVE EXPERIENCED THIS ISSUE. I HAVE YET TO GET A REPAIR ESTIMATE FROM ACURA, BUT IT APPEARS TO BE A VERY EXPENSIVE ISSUE. PLEASE HELP AS THIS APPEARS TO BE AN ONGOING ISSUE WITH THESE PARTICULAR ACURA MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187220March 16, 2019
SERVICE BRAKES
POWER BRAKE BOOSTER CHECK VALVE STICKS IN COLD WEATHER NEGATING POWER ASSISTANCE. THIS CAME TO MY ATTENTION WITH SEATTLE'S RECENT COLD SPELL (FEB 2019). CHECK VALVE LOCATED WITHIN MASTER TUBE ASSEMBLY (46402-TL2-A11) WHICH IS ON BACKORDER ACROSS ALL STATES THAT EXPERIENCE WINTER WEATHER. I'VE SPOKEN TO NUMEROUS DEALERS AND SCOURING THE INTERNET, THIS IS A COMMON PROBLEM. ADDITIONALLY, I CONTACTED ACURA TWICE AND WAS TOLD FOLLOW UP WOULD BE IMMEDIATE, WITH ZERO RESPONSE TO DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185806March 11, 2019
STEERING
I NOTICED THAT THE VEHICLE BEGAN MAKING A GRINDING NOISE, AT APPROXIMATELY 120 000 MILES AS READ BY THE ODOMETER, WHEN MAKING TURNS AND SLIPS. THE DRIVER SIDE PINION BOOT IS LEAKING AND A GRINDING NOISE CAN BE HEARD FROM THE THE RACK AND PINION WHEN TURNING THE WHEEL WITH THE CAR ON JACK STANDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184994March 8, 2019
AIR BAGS
I WAS DRIVING ALONE ON A ICY CITY STREET AND WAS UNABLE TO STOP COMPLETELY WHEN ANOTHER VEHICLE WAS TURNING LEFT. MY VEHICLE WAS TRAVELING AT APPROXIMATELY 12-15 MILES PER HOUR WHEN IT IMPACTED THE OTHER VEHICLE. ON THE OTHER VEHICLE THERE WAS NO DAMAGE AT ALL AND ON MY 2005 ACURA TSX THERE WAS A MINOR INDENTATION IN THE FRONT BUMPER CAUSED BY THE OTHER CARS LICENSE PLATE AND MY PASSENGER AIRBAG HAD DEPLOYED. AFTER DOING MY RESEARCH AND TALKING TO TWO MECHANICS, I WAS INFORMED THAT IT ISN'T STANDARD OPERATING PRACTICE FOR AN AIRBAG TO DEPLOY UNLESS IT IS ABSOLUTELY NECESSARY FOR SAFETY PURPOSES. BASED ON THE SPECIFICS OF THIS MINOR FENDER-BENDER, THE PASSENGER AIRBAG SHOULDN'T HAVE DEPLOYED BECAUSE NOBODY WAS SITTING ON THE PASSENGER SIDE AND DUE THE SPEED AT IMPACT. IN MY OPINION, THIS SEEMED LIKE A DEFECTIVE AIRBAG THAT ACURA SHOULD BE RESPONSIBLE FOR AND NOT MY INSURANCE COMPANY. I CONTACTED ACURA CUSTOMER RELATIONS FOR ASSISTANCE AND BASICALLY GIVEN THE RUN-AROUND FOR 4 WEEKS ONLY TO BE TOLD THAT I NEEDED TO REPORT THE ACCIDENT TO MY INSURANCE AND THEY WOULD PURSUE A CLAIM AGAINST ACURA IF THEY CHOSE TO. ALTHOUGH THESE PARTICULAR AIRBAGS AREN'T ON THE RECALL LIST, I DO BELIEVE THAT THERE ARE ISSUES WITH THE 2005 ACURA TSX AIRBAGS BASED ON THE AMOUNT COMPLAINTS I'VE READ ONLINE. I HAVE BEEN AN ACURA/HONDA CUSTOMER FOR OVER 15 YEARS AND WAS QUITE DISAPPOINTED IN THEIR RESPONSE AND HOW THEY HANDLED MY REQUEST.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11183229February 28, 2019
STEERING
ENTIRE POWER STEERING MODULE WENT OUT AT 70,000 MILES. THIS SEEMS LIKE AN EXTREME ISSUE THAT SHOULD BE RECALLED, NOT JUST NORMAL WEAR & TEAR. A MAJOR ISSUE THAT IS VERY EXPENSIVE TO REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182428February 25, 2019
STEERING
MY "CHECK POWER STEERING SYSTEM" LIGHT LIT UP ON MY DASHBOARD WITHOUT WARNING WHILE I WAS DRIVING, AND SUDDENLY MY POWER STEERING STOPPED WORKING. THE CAR BECAME HARD TO DRIVE AND TURNING BECAME DIFFICULT. THANK GOD I WAS MINUTES FROM HOME ON THE STREET BUT I CAN'T IMAGINE HOW SCARY AND DANGEROUS HAD I BEEN ON THE FREEWAY. THE LIGHT AND POWER STEERING HAVE INTERMITTENTLY GONE ON AND OFF SINCE THEN. ACURA SEEMS UNWILLING TO HELP ME REPAIR THE ISSUE (VERY EXPENSIVE FIX), AND I DON'T EVEN HAVE THAT MUCH WEAR ON THE CAR CONSIDERING HOW OLD IT IS. I AM VERY DISAPPOINTED BECAUSE THIS IS A DANGEROUS PROBLEM AND I'M HONESTLY CONCERNED ABOUT GETTING ON THE FREEWAY TO DRIVE TO WORK. I AM REALLY HOPING ACURA WILL ACKNOWLEDGE THIS PROBLEM AND HELP ALL THESE CUSTOMERS RESOLVE IT, SINCE I SEE THAT MANY PEOPLE HAVE BEEN HAVING THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180547February 16, 2019
STEERING
I WAS DRIVING ON A STATE HWY COMING HOME FROM WORK IN THE DARK & RAIN WHEN ALL OF A SUDDEN MY STEERING WHEEL LOCKED UP. I THANKFULLY WAS ABLE TO TAKE CONTROL. I VEERED OFF THE HIGHWAY WHEN I NOTICED I COULDN'T TURN MY WHEEL. AFTER GETTING IT HOME & LOOKING WHAT IT COULD BE I READ THE POWER STEERING. AFTER READING SEVERAL FORUMS REGARDING THIS ISSUE IT'S A KNOWN PROBLEM WITH THIS VEHICLE & YEAR. THIS HAS HAPPENED TO NUMEROUS PEOPLE WHILE DRIVING WHICH IS BEHIND DANGEROUS & I COULDN'T IMAGINE IF I COULDN'T TAKE CONTROL. WHY HASN'T THIS BEEN RECALLED? IT'S A WHOLE FORUM ON THIS WHERE PEOPLE COULD HAVE LOST THEIR LIVES. THIS VEHICLE DOES NOT JUST TAKE POWER STEERING FLUID SO IT WOULD NOT BE AN EASY FIX. NOW IT'S IMPOSSIBLE TO TURN MY WHEEL. I REACHED OUT TO ACURA BUT GOT NO RESPONSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174759February 6, 2019
STEERING
WHILE DRIVING AT APPROXIMATELY 45 MPH MY POWER STEERING ABRUPTLY FAILED. THE "CHECK POWER STEERING" INDICATOR CAME ON. THE STEERING WHEEL IMMEDIATELY LOCKED UP. I WAS ABLE TO GET THE CAR INTO A NEARBY STORE PARKING LOT BUT STEERING ABILITY WAS ALMOST NONEXISTENT. I HAD THE CAR TOWED TO MY ACURA DEALER WHO LOOKED AT THE CAR AND TOLD ME THE ELECTRONIC POWER STEERING COMPONENT HAD FAILED AND WOULD NEED TO BE REPLACED. I RESEARCHED THIS ONLINE AND FOUND THAT THIS SEEMS TO BE A COMMON PROBLEM WITH THIS MAKE AND MODEL. THE UNIT WAS REPLACED AT A COST OF $1,500. THIS IS A SERIOUS SAFETY ISSUE AND SHOULD BE INVESTIGATED AS ACURA/HONDA HAS NOT ADDRESSED THIS AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174451February 5, 2019
STEERING
EPS (ELECTRIC POWER STEERING UNIT) FAILED WHILE DRIVING ON HIGHWAY. AMBIENT TEMP OUTSIDE WAS -11 F. LIGHT TURNED OFF OVERNIGHT. NEXT DAY WAS FINE, -4 F, NO WARNING LIGHT, POWER STEERING ACTIVE. DAY AFTER, AT MORNING STARTUP, 20 F, LIGHT WAS BACK ON. NO POWER STEERING SINCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174577February 5, 2019
SERVICE BRAKES
WHEN THE CAR SITS OVER NIGHT OR WHEN IT COLD THE BRAKE PEDAL WILL NOT GO DOWN, BRAKE NO WORKING FOR SEVERAL MINUTES. CALLED CUSTOMER SERVICE THEY SAID IS NORMAL, AT THREE YEARS AGO.IN 1/31/2019,THE DAY VERY COLD IN NEW YORK CITY, I WENT ON THE PARKWAY AND THE CAR COULD NOT BRAKE, BECAUSE THE PEDAL WOULD NOT GO DOWN. I WENT TO DEALER AT 2/2/2019, THEY SAID THEY KNOW SOME VEHICLE HAVE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173295January 31, 2019
SERVICE BRAKES
WHENEVER THE WEATHER DROPS BELOW FREEZING, MY BRAKES STOP WORKING. THE CARE MAY WORK FINE FOR THE FIRST BLOCK, BUT FAIL TWO OR THREE BLOCKS INTO A DRIVE. WHEN I TRY TO STEP ON THE BRAKE, AND IT FEELS FROZEN -- STUCK ALMOST. THE ONLY WAY TO STOP THE VEHICLE IS BY USING THE EMERGENCY BRAKE. AFTER A FEW MINUTES, OF IDLING THE MANUAL BRAKE RETURNS TO NORMAL ACTIVITY. THIS IS EXTREMELY ALARMING -- ESPECIALLY ON CITY ROADS WITH NUMEROUS PEDESTRIANS, STUDENTS, AND OTHER VEHICLES IN CLOSE PROXIMITY. IT IS NOT A NORMAL ISSUE; I NEVER EXPERIENCED THIS WITH ANOTHER CAR, AND FROM INTERNET RESEARCH, IT SEEMS THAT A NUMBER OF OTHER DRIVERS EXPRESSED CONCERN TO DEALERS, THE MANUFACTURER, AND NHTSA WITH NO OUTCOME. WILL IT TAKE A CASUALTY OR HOPEFULLY NOT A FATALITY FOR AN INVESTIGATION/ ACTION?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172618January 28, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I BOUGHT A BRAND NEW 2014 ACURA TSX MAY 27 2014 FROM CONCORD ACURA DEALERSHIP. SINCE 2014-2019 MY CAR HAS BEEN STALLING TO START. I'VE BROUGHT IT IN MULTIPLE TIMES FOR THE SAME ISSUE, THEY WOULD SEND ME HOME AND SAID NOTHING WAS WRONG WITH MY CAR. ON JAN 2017, AFTER BRINGING MY CAR IN FOR THE 8TH TIME, THEY FINALLY TOLD ME THAT MY CAR WAS PURCHASED WITH A BAD BATTERY FROM THE MANUFACTURER WAREHOUSE, THAT WAS WHY MY CAR WOULDN'T START FOR 2 YEARS. SO THEY REPLACED THE BATTERY. JAN 2019 EXACTLY 2 YEARS LATER, MY CAR STALLS AGAIN! I IMMEDIATELY CALLED AAA TO REPLACE MY BATTERY 01/15/19. MY CAR STILL FAILED TO START AS THE AAA TECHNICIAN ASKED ME TO START MY CAR. SO I DROPPED IT OFF AT ACURA OF CONCORD AGAIN ON 01/17/19. THE DEALERSHIP SERVICE AGENT CALLED ME LATER THAT DAY JAN 17TH AND SAID MY CAR WAS DIAGNOSED WITH NO ISSUES. SHE CALLED ME AGAIN JAN 18TH AND SAID MY CAR PASSED ALL INSPECTIONS AND I CAN PICK IT UP NEXT DAY. JAN 19TH MORNING, SHE CALLS ME AND SAYS, "YOU HAVE A BAD BATTERY". BUT I JUST REPLACED MY BATTERY ON JAN 15TH AND IT NEEDS REPLACING JAN 19TH?CAN SOMEONE PLEASE EXPLAIN TO ME WHY IN 4 YEARS I NEED 4 NEW BATTERIES? TODAY JAN 28TH, I GOT A CALL FROM ACURA CORPORATE THAT THEY CAN NOT FIGURE OUT WHAT IS DRAINING MY CAR BATTERY AND WHY I'M HAVING BATTERY ISSUES. THEY WILL NOT TAKE RESPONSIBILITY FOR A DEFECTIVE CAR! SOMETHING IS KILLING MY BATTERY!!!! I WORK AT A HOSPITAL AND I TAKE ER CALLS FOR TRAUMA PATIENTS. IF MY CAR IS UNRELIABLE AND NOT STARTING, IT IS PUTTING MY PATIENTS LIFE AT HIGH RISK AND AFFECTING MY WORK ETHICS. WHY DOESN'T MY CAR START? WHY DOES MY CAR STALL WHEN TRYING TO START FOR 4 YEARS? WHY DO I NEED 4 NEW BATTERIES IN 4 YEARS? I HAVE VIDEOS OF MY CAR HARD START/ STALLING ISSUE WHICH I CANNOT ATTACH ON HERE. IF MY CAR DOES NOT START IN AN EMERGENCY CASE, IT IS ENDANGERING MY LIFE AND THE PEOPLE RELYING ON ME AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172364January 27, 2019
STEERING
I RECENTLY EXPERIENCED A COMPLETE FAILURE OF THE POWER STEERING RACK DUE TO A MAJOR LEAK OF FLUID TO THE POINT I COULDN'T MOVE THE STEERING WHEEL. THANK GOD IT HAPPENED RIGHT AFTER I GOT HOME FROM DRIVING ON THE HIGHWAY. JUST WHEN I PULLED TO PARK IN THE DRIVEWAY AND FOUND OUT THE FLUID IN THE RESERVOIR WAS COMPLETELY DRAINED AND EMPTY. I ADDED NEW POWER STEERING FLUID AND WITHIN AN HOUR IT LEAKED ALL OUT. TOOK IT TO AN INDEPENDENT SHOP A FEW DAYS LATER DUE TO THE HOLIDAYS AND FOUND OUT THE RACK AND PINION NEEDED TO BE REPLACED DUE TO THE BREAKDOWN OF THE SEAL ON BOTH SIDES. A WEEK BEFORE THIS HAPPENED, I TOOK MY CAR ON A 1200 MILES ROAD TRIP. I CONSIDER MYSELF LUCKY THAT IT DIDN'T BREAK DOWN WHILE I'M DRIVING ON THE FREEWAY AS THE RESULT COULD HAVE BEEN FATAL. CONTACTED ACURA CLIENT SERVICE MANAGER AND I WAS TOLD THERE WAS A RECALL ISSUED FOR THE POWER STEERING BUT IT WAS FOR A DIFFERENT PART, A HOSE, AND THAT MY REQUEST FOR REIMBURSEMENT FOR A DIFFERENT PART WOULD NOT BE COVERED. EVEN THOUGH IN MY OPINION THIS IS THE SAME SAFETY ISSUE FROM THE SAME COMPONENT, THE POWER STEERING. I QUESTIONED THE LOGIC OF THE MANAGER'S REASON FOR DENIAL AS THE BOTTOM LINE IS THE SAFETY OF THE PERSON DRIVING THE VEHICLE SHOULD THE POWER STEERING FAILS, REGARDLESS OF WHICH PART WITHIN THAT COMPONENT WAS RECALLED. UNFORTUNATELY, SHE DIDN'T SEEM TO UNDERSTAND THE SERIOUSNESS AND THE GRAVITY OF THIS PROBLEM. THEREFORE, I AM HERE WRITING THIS COMPLAINT SO HOPEFULLY, SOMEONE CAN UNDERSTAND AND RELATE TO WHAT HAS HAPPENED IN MY CASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165463January 6, 2019
STEERING
I WAS TRAVELING ON THE EXPRESSWAY AND MY STEERING WHEEL BECAME HARD TO TURN ALMOST CAUSING ME TO WRECK. A WARNING LIGHT CAME ON STATING CHECK POWER STEERING SYSTEM, I LATER FOUND OUT IT WAS MY EPS UNIT THAT HAD GONE OUT. ACURA IS AWARE OF THIS PROBLEM AND REFUSE TO RECALL THE ISSUE AND CONTINUE TO PUT FAMILIES LIVES IN DANGER. THIS MANUFACTURER NEEDS SOME ACCOUNTABILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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