Acura TLX Complaints

946 consumer complaints on file.

#10822855January 28, 2016
UNKNOWN OR OTHER
2015 BLACK ACURA TLX FINANCED VIA LEASE OPTION WITH A LOCAL DEALER (FOUNTAIN ACURA, 8703 ORANGE BLOSSOM TRAIL, ORLANDO, FL 32809). SINCE I LEASED THIS VEHICLE BACK IN SEPTEMBER OF 2015; I HAVE HAD THE BELOW ISSUES: *NOISE IN THE DRIVER'S SEAT WITH DISPLACEMENT. THE CAR SEAT HAD TO BE REPLACED BY THE DEALER PER MY REQUEST; HOWEVER, AFTER BEING REPLACED IT STILL NOISES OUT OF THE NORMAL AND DOES NOT OPERATE AS SMOOTH AS THE OTHER SEATS. NOT TO MENTION SCRATCHES I NOTICED INSIDE THE CAR DUE TO THE INSTALLATION OF THE NEW SEAT. *LOUD NOISE IN THE VEHICLE TRANSMISSION. *THE VEHICLE WAS DELIVERED TO ME WITHOUT A SPARE TIRE, WHICH I DIDN'T NOTICE UNTIL A FEW DAYS AGO AFTER DOING MY OWN RESEARCH BECAUSE THE DEALER NEVER ADVISED THE VEHICLE DIDN'T COME WITH A SPARE TIRE. *THE VEHICLE PRESENTS VERY ROUGH AND HIGH INCREMENTS IN THE SPEED AFTER MAKING NORMAL ACCELERATIONS. WHICH MAKE MYSELF AND MY FAMILY MEMBERS FEEL SERIOUSLY UNSAFE AS FAR AS BEING ABLE TO CONTROL THE CAR. AFTER PRESENTING ALL THESE ISSUES AND A FORMAL CLAIM TO FOUNTAIN ACURA AND THEIR SALES PERSONNEL; THEY HAVE FAILED TO PROVIDE ME WITH A SOLUTION TO MY PROBLEMS JUST ARGUING THAT 'THAT IS THE WAY THE CAR RUNS AND THERE IS NOTHING THEY CAN DO ABOUT IT'. I HAVE SENT A FORMAL COMPLAINT VIA MAIL TO BOTH THEIR HEADQUARTERS IN TORRANCE, CA AND IN TOKYO, JAPAN. THIS VEHICLE IS NOT SAFE AT ALL WITH ALL THE ISSUES IT HAS AND I REFUSE TO HAVE TO KEEP IT FOR THE REMAINING TIME OF THE LEASE. ACURA SHOULD DEFINITELY DO SOMETHING TO FIX THIS PROBLEMS OR TAKE THIS CAR OUT OF THE MARKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816611December 28, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 ACURA TLX. THE CONTACT STATED THAT THE REAR VIEW MIRROR WAS SET TO AUTO DIM, WHICH CAUSED THE DRIVER NOT TO BE ABLE TO SEE OUT OF THE MIRROR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816378December 27, 2015
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
YES, YOU GUYS ARE ON POINT! I HAD MY 2015 TLX V4 ADVANCED PACK. AND EVERY SINGLE COMPLAINT I READ ON HERE I HAVE! THIS IS VERY NERVE WRECKING! I TOOK IN MY ACURA TWO WEEKS AGO TO SHERMAN OAKS CENTER ACURA, WHERE I ORIGINALLY PURCHASED THE VAHICLE AND EXPLAINED EVERYTHING THAT I WAS EXPERIENCING; E.I. JERKS, SUDDEN REVS, DELAYED UPSHIFT/DOWNSHIFT. THE REPAIR CENTER PERSONNEL ADVISED ME THAT THE VEHICLE JUST NEEDED A "SIMPLE SOFTWARE UPDATE" AND THAT NOT TO BE ALARMED BECAUSE ACURA WILL HAVE FUTURE UPDATES. SO WHEN I WENT TO PICK UP MY CAR I NOTICED THAT THE CAR FELT AS THOUGH I WAS DRIVING MY GIRLFRIEND'S 10 YEAR OLD COROLLA. THE CAR IS A F*** PIECE OF S*** I TELL YOU! IT LAGS MORE AND HE VIBRATES TOO MUCH! THIS IS A SAFETY HAZARD!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811292December 19, 2015
SEATS, WHEELS, UNKNOWN OR OTHER
PURCHASED A BRAND NEW VEHICLE IN SEPTEMBER'15 AND SINCE DAY ONE I HAVE BEEN EXPERIENCING VIBRATIONS DURING HIGHWAY COMMUTE. THE CAR HAS BEEN SERVICED 5 TIMES SO FAR THE VIBRATION HAS ACTUALLY BEEN MADE FAR WORSE THEN WHAT THEY USED TO BE. THE SEATS, THE SEAT BUCKLE, EVEN MY CHILD CAR SEAT VIBRATES/SHAKES WHEN DRIVING. THE VIBRATION CAN BE FELT ALL OVER THE BODY WHEN DRIVING. THE VIBRATION IS SOO BAD NOW, THAT THE CAR IS UNSAFE TO DRIVE ON A HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810816December 16, 2015
VISIBILITY/WIPER
SUNROOF GLASS SHATTERED WHILE DRIVING DOWN THE ROAD. THERE WERE NO CARS IN FRONT OF ME AND I WAS ONLY GOING 25 MPH AS I HAD JUST BEGUN TO ACCELERATE. THIS COULD NOT HAVE BEEN A ROCK BUT A DEFECT IN THE CAR. IF THE VISOR WASN'T CLOSED GLASS COULD HAVE FELL INTO THE CAR AND POSSIBLY CUT SOMEONE. ACURA NEEDS TO ADDRESS THIS AS THIS IS NOT AN OBJECT HITTING THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808964December 8, 2015
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
THIS CAR IS A TOTAL LEMON - DO NOT PURCHASE. I HAVE HAD THIS CAR TO THE DEALER 9 TIMES IN 12 MONTHS FOR NON ROUTINE MAINTENANCE ISSUES AND IT IS GETTING TOWED THERE AGAIN TODAY. MYRIAD OF ISSUES FROM LACK OF BRAKES TO JERKING TRANSMISSION TO FLAT OUT WON'T START. I PURCHASED AN ACURA FOR A RELIABLE CAR AND THAT IS MOST CERTAINLY NOT WHAT I OWN NOW. I HAVE AN OPEN CASE WITH ACURA CORPORATE BUT THE DEALER (POHANKA ACURA, CHANTILLY VA) WILL NOT STAND BEHIND THE VEHICLES THEY SELL. BUYER BEWARE OF THIS CAR!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808933December 7, 2015
POWER TRAIN
LEASED THE VEHICLE ON 12/7/2015 . AFTER A FEW HOURS OFF THE LOT THE THE TRANSMISSION SHIFTED ROUGHLY FROM 2-3 GEAR. ALSO EXPERIENCED SPORADIC GEAR SHIFTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808575December 5, 2015
POWER TRAIN
FROM TAKEOFF, THE GEAR SHIFT FROM 2ND TO 3RD IS "HARD"/FIRM/JERKY. ALMOST AS IF THERE IS A POWER HESITATION THEN SLAMS HARD INTO GEAR. THIS IS ONLY GEAR SHIFT POSITION WHERE A PROBLEM EXISTS. ONLY HAPPENS FROM DEAD STOP TAKEOFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807108November 26, 2015
POWER TRAIN
HARD SHIFTS ON 1ST TO 2ND AND 2ND TO 3RD CAUSING WHIPLASH-LIKE REACTION. SHIFTS OCCURS AFTER WHAT IT SEEMS TO BE A PAUSE IN ACCELERATION THEN ENGINE REVS FOR 500 TO 1K RPM BEFORE SHIFTING, THEN THE CAR WILL LUNGE FORWARD. ACURA HAS PERFORMED SOFTWARE UPDATES. IT REDUCED THE HARD SHIFTS BUT IT IS STILL THERE. I HAVE TO TIGHTEN MY NECK AND BRACE FOR A HARDSHIFT I KNOW IS COMING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806140November 23, 2015
STEERING
TL* THE CONTACT OWNS A 2015 ACURA TLX. WHILE DRIVING APPROXIMATELY 5 MPH, THERE WAS A LOSS OF POWER STEERING AND THE WARNING INDICATOR ILLUMINATED. THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE ENGINE WAS TURNED OFF; HOWEVER, AFTER RESTARTING THE VEHICLE, IT RESUMED NORMAL OPERATION. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING LINKAGE WAS NOT FAULTY. THE CONTACT MENTIONED THAT THE VEHICLE WAS PENDING TO BE TAKEN BACK TO THE DEALER FOR A SECOND DIAGNOSIS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,315. UPDATED 02/23/16*LJ UPDATED 04/25/18*JB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10795279November 22, 2015
STEERING
WHILE DRIVING THE POWER STERING STOPPED WORKING WITHOUT WARNING. THIS HAPPENED 3 TIMES ON 112115 TO GET THE STERING BACK YOU MUST FIND A PLACE TO PULL OVER PLACE THE CAR IN PARK SHUT IT OFF AND THAN RESTART CAR NOT ALWAYS AN EASY THING TO DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789712November 10, 2015
POWER TRAIN
VEHICLE 'HESITATES' OR 'STUMBLES'. USUALLY BETWEEN 10 - 30 MPH WHEN TRYING TO ACCELERATE SUCH AS TURNING IN FRONT OF ONCOMING TRAFFIC AT A LIGHT, ENTERING AN EXPRESSWAY, OR PASSING. ENGINE/TRANSMISSION PAUSES 1 - 3 SECONDS BEFORE RPMS MOVE VEHICLE FORWARD. SEEMS LIKE TRANSMISSION DOESN'T KNOW WHAT GEAR IT IS IN OR NEEDS TO FULFILL THE DEMANDS OF THE DRIVER. I AM AFRAID TO DRIVE NOT KNOWING WHEN IT MAY FAIL COMPLETELY PLACING ME AND OTHER MOTORISTS IN HARMS WAY. RELATED MAY BE THE CAR ON CRUISE CONTROL. VEHICLE SPEED CAN VARY BY 10 - 15 MPH. DEALERSHIP AND ACURA CLAIMS VEHICLE IS PERFORMING AS DESIGNED. IF THIS IS TRUE THEN I HAVE NO RECOURSE BUT TO DRIVE AN UNSAFE VEHICLE. THERE ARE AN EXCESSIVE AMOUNT OF SIMILAR COMPLAINTS ON THE INTERNET ALONG WITH A CLASS ACTION SUITS. THIS FAILURE WAS EVIDENT DURING TEST DRIVES BUT I FELT IT WAS MY DRIVING TECHNIQUE. IN ALL I HAVE DRIVEN THREE OF THIS EXACT MODEL AND THEY ALL EXHIBIT THIS FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789314November 9, 2015
AIR BAGS, SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
AFTER A MINOR FENDER BENDER, THE VEHICLE BECAME COMPLETELY DISABLED AND BLOCKED FOUR (4) LANES OF TRAFFIC FOR ALMOST FOUR (4) HOURS. THE DRIVER-SIDE KNEE AIRBAG DEPLOYED AND SEVERAL SENSORS/RELAYS BECAME INOPERABLE AND THE CAR REPORTED A BRAKING SYSTEM FAILURE THAT RENDERED THE CAR IMMOBILE. THE TIRES LOCKED UP AND THE VEHICLE SUBSEQUENTLY HAD TO BE DRAGGED ONTO A FLATBED TOW TRUCK. ADDITIONALLY, THE ACURALINK SERVICE DID NOT CONTACT ME UNTIL 90+ MINUTES LATER AND THE ASSIST/SOS BUTTON FELL OFF OF THE CAR BEFORE I COULD ENGAGE IT. WHILE MAKING A LEFT TURN, THE FRONT END OF MY CAR WAS SIDESWIPED. MY VEHICLE IMMEDIATELY BECAME IMMOBILIZED WITH THE BRAKES FULLY ENGAGED ON ALL FOUR (4) TIRES. THE ACCIDENT HAPPENED ON A FOUR (4) LANE CITY STREET. MY CAR CAME TO REST IN A PARALLEL POSITION BLOCKING ALL FOUR (4) LANES.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10788754November 6, 2015
POWER TRAIN
THERE IS AN ISSUE WITH THE TLX AWD TRANSMISSIONS. CAR DOESN'T SHIFT PROPERLY AND REPORTS OR SURGING OR GEARS NOT ENGAGING ARE BEING REPORTED. HTTP://ACURAZINE.COM/FORUMS/PROBLEMS-FIXES-420/9AT-HARD-SHIFT-1-2-2-3-A-919230/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788823November 6, 2015
POWER TRAIN
HESITATION WHEN PRESSING ON THE GAS PEDAL NOT SAFE WHEN CHANGING LANES ON THE HIGHWAY AND NEEDING TO GAIN SPEED QUICKLY. HARD SHIFT FROM 2ND GEAR TO 3RD GEAR CAUSES THE CAR TO JERK WHEN DRIVING NORMALLY ON CITY STREETS. UNSUSPECTING PASSENGERS MAY EXPERIENCE WHIP-LASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788928November 6, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 ACURA TLX. THE CONTACT STATED THAT THE VEHICLE JERKED AND HESITATED. THE FAILURE OCCURRED AT SPEEDS FROM 0 TO 40 MPH. THE FAILURE OCCURRED WITHOUT WARNING. IN ADDITION, THE PARK LOCK DID NOT ENGAGE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A SOFTWARE UPDATE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS BROUGHT TO THE DEALER TWICE MORE AND WAS REPAIRED WITH THE SOFTWARE UPDATE AGAIN, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V779000 (POWER TRAIN). THE FAILURE MILEAGE WAS 10,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788190November 4, 2015
POWER TRAIN
TRANSMISSION ISSUES. CAR JERKS FROM 0 TO 20 MILES. HESITATES. BROUGHT BACK TO DEALER THEY DID A SOFTWARE UPDATE. STILL HAVING SAME ISSUE. DO NOT FEEL I HAVE CONTROL OF CAR WHEN I ACCELERATE. WILL BE BRINGING BACK TO DEALERSHIP. LEASED CAR SEPT 2014 STILL HAVE ISLAMD ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787027October 29, 2015
POWER TRAIN
2015 ACURA TLX LEASED FROM DEALER WITH JUST 6 MILES. THE CAR EXHIBITED VERY JERKY SHIFTS AT LOW SPEED. THERE IS USUALLY, BUT NO 100% OF THE TIME, ONE ROUGH SHIFT/VEHICLE MOTION JUST IT HIT A BUMP WHEN ACCELERATING FROM STANDSTILL, ANOTHER ONE AT AROUND 15 MPH, AND ONE MORE OF THE SAME JUST BELOW 40 MPH. AT TIMES, THE CAR WILL JERK FORWARD JUST BEFORE IT COMES TO A COMPLETE STOP. THE CAR ALSO IS VERY DIFFICULTY, NEARLY IMPOSSIBLE, TO BRING TO A SMOOTH STOP. ACURA DEALERSHIP HAD DIAGNOSED THE CAR AND DECIDED TO UPDATE ITS TRANSMISSION SOFTWARE. THEY DIDN'T THINK ANYTHING WAS PHYSICALLY DAMAGED. THE CAR ACTUALLY DROVE WORSE AFTER THE REPROGRAMMING. THE CAR WAS ROUGH AND JERKY AT SPEED BETWEEN 1 TO 40 MPH. AFTER SEVERAL DAYS, THE CAR/TRANSMISSION SEEMED TO HAVE "LEARNED" HOW TO BEHAVE AND NOW I AM JUST LEFT WITH THE ROUGH SHIFT, JERKING, AND SLIPPAGE LIKE ISSUES AS I HAD BEFORE THE SERVICE. I AM GOING TO THE DEALERSHIP FOR A SECOND TIME FOR THE STATED PROBLEM ON NOVEMBER 2. I AM HOPING THAT EVERYTHING WILL BE RESOLVED OR ACURA WOULD TAKE OWNERSHIP OF THE PROBLEMS AND DECLARE THE VEHICLE/TRANSMISSION WAS MANUFACTURED WITH PROBLEMS THAT CAN NOT BE CORRECTED. I WOULD LIKE ACURA TO EITHER PROVIDE ME WITH A TLX WITHOUT THE PROBLEMS, OR ANOTHER COMPARABLE ACURA VEHICLE TO REPLACE THE LEASED VEHICLE, OR BUY BACK THE LEASED ACURA TLX. I WOULD LIKE THE NHTSA TO HELP ADDRESS MY PARTICULAR ISSUES AS WELL AS HELP OTHER OWNERS BY MAKING ACURA ADDRESS THE WIDESPREAD PROBLEMS WITH THIS PARTICULAR YEAR/MODEL OF THE TLX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787056October 29, 2015
SERVICE BRAKES, SEAT BELTS, SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2015 ACURA TLX. THE CONTACT STATED THAT WHILE DRIVING, THE COLLISION MITIGATION BRAKING SYSTEM (CMBS) FAILED. THE CONTACT STATED THAT SEAT BELT PRETENSION WHICH WAS A FEATURE OF THE COLLISION MITIGATION BRAKING SYSTEM FAILED TO ENGAGE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT WAS INFORMED BY THE DEALER THAT THE SYSTEM WAS FUNCTIONING AS DESIGNED. THE CONTACT ALSO STATED THAT THE FORWARD COLLISION WARNING SYSTEM WITH PEDESTRIAN DETECTION FUNCTIONED AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000. UPDATED 2/4/16 *CN *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786481October 27, 2015
POWER TRAIN
I HAVE HAD MANY EPISODES WITH THIS CAR. THE FIRST ONE, I WAS STOPPED AT A STOP SIGN WITH A CAR AHEAD OF, AND BEHIND ME, WHEN I RELEASED THE BRAKE, I TRIED TO MOVE FORWARD, AND IT FELT LIKE I GOT HIT FROM BEHIND, THE CAR LURCHED FORWARD. ANOTHER TIME, MY HUSBAND WAS BACKING OUT OF A PARKING SPOT, AND HE HIT A TELEPHONE IN FRONT OF HIM. HE IS UNCLEAR WHAT HAPPENED. WE HAD DAMAGE TO THE FRONT OF THE CAR WHICH WE HAD TO REPAIR. ANOTHER TIME, I WAS DRIVING IN ECONOMY MODE IN TRAFFIC, WHEN I RELEASED THE BRAKE, AND STARTED TO ACCELERATE, THE CAR DIDN'T MOVE INITIALLY, THEN AFTER A SECOND OR TWO, IT RACED FORWARD WITH MY FOOT OFF THE ACCELERATOR, AND I HIT THE VEHICLE IN FRONT OF ME. ONLY MY CAR WAS DAMAGED. THE DEALER AND ACURA CORPORATE THEN INSPECTED IT AND I WAS TOLD "NOTHING WAS WRONG". MANY TIMES NOW, WHILE DRIVING THE CAR, IT SEEMS THAT THE ENGINE SHIFTS INTO NEUTRAL WHILE I'M DRIVING IT. IF I CONTINUE TO ACCELERATE, IT WILL BE STUCK FOR A FEW SECONDS, THEN PROPELS ME FORWARD WITH A JERK. I WAS TRYING TO DO A LANE CHANGE LAST WEEK, AND THE CAR DIDN'T RESPOND TO MY FOOT ON THE ACCELERATOR, LIKE THE ENGINE WAS "STUCK". I WAS LUCKY THERE WASN'T A CAR BEHIND ME, BECAUSE I CHANGED LANES, THEN ABRUPTLY SLOWED DOWN.I TREATED IT LIKE A HYDROPLANE, I DIDN'T ACCELERATE, AND THE ENGINE RETURNED TO NORMAL FUNCTIONING. LATER THAT DAY, I WAS DRIVING TOWARD A TOLL BOOTH, AND AGAIN, I FELT THE ENGINE SHIFT AND IT WOULDN'T RESPOND TO MY FOOT ON THE ACCELERATOR. THIS CAR IS UNSAFE. I DO NOT FEEL AS IF I CAN DRIVE IT SAFELY. I AM STUCK IN A LEASE FOR TWO MORE YEARS. I WOULD REALLY LIKE THEM TO ACKNOWLEDGE TRANSMISSION PROBLEMS AND GET IT REPAIRED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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