Acura TLX Complaints

946 consumer complaints on file.

#11431300September 1, 2021
POWER TRAIN
Vehicle will suddenly shift into neutral while driving and won’t shift into drive until the vehicle is turned off and restarted
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430655August 26, 2021
POWER TRAIN
Car dash lights came on blinking. Transmission problem, emissions problem, engine problem, awd problem, electric parking brake problem, blind spot problem, and lost power. Car wouldn’t shift and stayed between 4-5RPM . This is the 6th time this has happened. Wouldn’t down shift even when trying to manually. Drive gear light kept flashing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430462August 25, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2021 Acura TLX. The contact stated that while attempting to start the vehicle on one occasion, the vehicle would not start-up. The contact had the vehicle towed to the local dealer to be inspected. The mechanic was unable to duplicate the failure. The vehicle was started and driven back to the residence. A few days after taking the vehicle to the dealer, the contact noticed that while driving at undisclosed speed, the brake pedal was depressed and there was a loud cranking noise coming from the front end of the vehicle. The contact took the vehicle back to the local dealer to perform a diagnostic test on the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 270.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430137August 23, 2021
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Acura TLX. The contact stated that while driving 40 MPH, the parking assist fault warning light illuminated, and the emergency automatic braking system engaged. The contact attempted to turn off and restart the vehicle however, the vehicle failed to engage properly. The contact waited for approximately 2 hours after contacting a towing company to tow her vehicle. The vehicle resumed normal operation. The contact mentioned that the gear failed to shift from drive to reverse. The vehicle was taken to the dealer where it was diagnosed that the fuel fuller system was faulty and needed to be replaced. The vehicle was repaired however, the failure recurred two additional times. The contact mentioned that she received notification of NHTSA Campaign Number: 21V215000 (Fuel System, Gasoline) in July and had the recall repair performed. The failure mileage was approximately 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429591August 18, 2021
POWER TRAIN
While driving at 60 mph in left lane of highway, without warning, the vehicle slowed and lost all acceleration and slowed, and then a series of warnings lit up on the screen including: electronic parking brake error, a transmission warning pertaining to the ZF 9 speed transmission that demanded driver to pull over to the side to avoid major damage, and emissions failure warning. Then numerous other warnings displayed indicating collision warning system issues, and warnings that other driver safety systems had disengaged or failed. The transmission automatically switched to neutral (which I could only figure out 10 seconds later) as the accelerator would rev the engine but provide no motive force, making changing lanes across 3 lanes of traffic on a busy highway very dangerous as my car decelerated relatively quickly to fast moving highway traffic. After I pulled over and stopped the car, I tried turning off the car and restarting the car, and the transmission error and emissions system error was immediately displayed and prevented the vehicle from being put into drive. I tried to get a hold of the Acura towing service but was stuck on hold for 20 minutes and hung up. I started the car once again, and no errors were shown. I was able to drive 1/2 a mile and the transmission once again disengaged into neutral and emissions system warning came up again and I pulled over once again. I once again waited 20 minutes and restarted the car and drove 3 miles to a shopping center parking lot and let the car sit for 1.5 hours. When I returned, I started the car and everything seemed fine, and I was able to drive 35 miles home with the emissions system warning and transmission system warning displaying but the car remained in gear. I took the car to the dealer the next day (with the car still covered under extended warranty), and Acura performed a software update (PGM-FI and TCM and PCM Idle Learn updates), for which they initially said I was responsible to pay for.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428292August 9, 2021
SERVICE BRAKES
Whenever i press the brake pedal at low speeds(1-3 mph) i hear a loud spring/clicking sound. This is happening to multiple acura tlx owners i know.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427429August 2, 2021
ENGINE
Idle stop system works properly 99.9% of the time. However, three times in the last 12 months, I was stopped at a light and when I took my foot off the brake the car did not start. I tried to re-start, but it did not start immediately, took about 10 to 20 seconds to start. In each of the cases, I was able to restart just not right away. These three instances were about four months or so apart. The system was checked by Acura service twice, and no issues found.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426649July 27, 2021
ELECTRICAL SYSTEM
When I press the start button with my key fob in range and with a new battery, the car won't start, but makes a rapid "ticking" noise while all of the dashboard lights flicker and other interior and exterior lights turn on. Despite repeated attempts over several hours, the car will not start.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425874July 21, 2021
ELECTRICAL SYSTEM
If the car thinks the door is not fully closed, it will not allow the car to go into drive. My husband put the car into reverse and backed out onto a busy highway. He tried to put the car into drive and it would not go because the car's electrical system thought the door was not fully shut (it was). He had to shut the car off completely and open/close the door again. This put him in a very dangerous situation and he could have been killed by oncoming traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425098July 16, 2021
SERVICE BRAKES, STRUCTURE:BODY
After approx. 15,000 miles on the odometer applying the brakes at highway speed to slow the car down the steering wheel shakes, went to the dealership they said the front brake rotors are warped. Also when traveling at highway speed around 70 mph with strong wind the hood of the car shakes as if it is not latched, stopped vehicle and checked that the hood is properly latched and it was, I am concerned that one time the hood will come unlatched as I am driving. Dealer said that was a normal like other Acura TLX of the same year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424160July 10, 2021
UNKNOWN OR OTHER
I am concerned because the 2018 TLX Acura I purchased is having stalling and starting issues . When I first purchased the car and it had fewer than 17,000 miles problems appeared with the lights coming on, parking break and emission issues. It had to be repaired 3 times. The recalled Fuel system/fuel pump (recall # 19v060000) was replaced in Feb. 2020, which I hoped fixed any mysterious stalling. The first time it stalled I was in a COVID parade at work to support the community. It started up and I did not think about it again. That was in the spring of 2020. Again on Thurs., July 8,2021 the battery light came on and the car stalled while I went to push the gas peddle to go at a light that turned green (It occurred twice in one day). Instead the car stalled. I went to restart, first it said stuck in gear, then it was fine. The dealer claims it is because the gear selector switch had crumbs and too much dirt in it. I find it strange that Acura left such a vulnerable part exposed to elements with cup holders next to it and in a society that has a drive-thru for almost any food. Approximately one week before I got the same messages when pulling into a parking spot just before stopping. I restarted the car and it was fine. Also on May 24, 2021 my car, which had 71,657 miles had another issue with the Green key light flashing and the car did not start. The dealer replaced the control unit for keyless entry. It first appeared when my brother couldn't start my car. He told me and I went to start the car and it was fine. He was not familiar with my car and I thought maybe he didn't hold the brake to start it. Not long after I went to leave for work in the morning and the car did not start at all. I saw the blinking key. my car was towed to the dealer and repaired it. I have never had a car with this type of repeated problem of stalling and not starting. It may be different parts, but are they band aids for something bigger?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423454July 5, 2021
ENGINE
My engine got stalled while driving the car and I have to press on push button to restart the car. It's a safaty issue. I have seen a recall on these and verified if the repair is done and looks like it was repaired back in 2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423221July 2, 2021
POWER TRAIN
The contact owns a 2015 Acura TLX. The contact stated while driving 60 mph, the vehicle decelerated inadvertently. The contact pulled over to the side of the roadway and restarted the vehicle and the vehicle operated as designed. On another occasion, while driving at an undisclosed speed, the vehicle inadvertently shifted from drive to neutral. The vehicle was restarted however, the failure recurred. Several unknown warning lights were illuminated. The contact took the vehicle to a local dealer who inspected the vehicle but was not able to diagnose the cause of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422977June 30, 2021
ENGINE
Car loses power on inclines. Stepping on gas and car decreases speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422998June 30, 2021
ELECTRICAL SYSTEM
I was driving 70mph on I-75 south and I moved into the left lane to pass a vehicle and when pressed down on the gas my car decelerated and multiple (all) warning lights on the dashboard lit up. The car did not recover from the deceleration and caused the car behind me to slam on their brakes, I had to quickly navigate three lanes of traffic during rush hour to get off of the highway. I called Acura service from the off ramp and they said if I restart my car a few times it should reset and I can proceed home. When I brought my car to Acura they said it was a software update and that they don't perform the software update unless a customer is experiencing issues. I am deeply concerned that this issue has not been marked as a recall or automatic software update during regular service. I was able to navigate off of the highway, but I don't think this would be the case for all drivers in this situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423019June 30, 2021
ENGINE
I was driving at 45 miles per hour and out of nowhere the car stopped accelerating and turned on all the dash lights on many warnings
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421820June 22, 2021
ENGINE
Can lost all power while driving 2 times. Stuck in neutral, should steer, couldn’t brake, all lights on dash board came on and told me to pull over and ally emergency brake when safe. Couldn’t shift car into park. Waited 30 mins with foot ok brake and car off, turned back on and was able to shift to park and all lights were off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421195June 16, 2021
POWER TRAIN
I bought the car July of last year (2020) and noticed the car was a bit jerky when I accelerated from a complete stop. But as I started to drive the car more I noticed it was jerky shifting from 2nd to 3rd gears. Its a violent jerk. Everyone in the car whiplashes when it happens. When I go downhill and press on the brakes to slow down it gets a sudden burst of speed and doesn't slow down but goes faster even when pushing on the brake. On the dashboard I have multiple lights that won't turn off. The lane keeping assistance, lane departure warning, forward collision warning as well. I havent gone to the dealership or have had checked out by Acura or anyone just yet. But I know other people have the same exact problems and its a real danger to drive and these things happen on a daily basis. Im sure its something with the transmission and something needs to happen because I love this car and worried about safety of me and others out on the road
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420957June 15, 2021
ELECTRICAL SYSTEM
I was driving to the store, my car jerked really hard, then as I turned the car off bought my items from the store. Coming back my car didn’t want to start at all. All the lights on the dashboard Came on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420145June 8, 2021
ELECTRICAL SYSTEM, ENGINE
Two times in three weeks with the auto idle stop active the car failed to restart on a green light. Following all the prompts in the car it takes over a minute to re start the car while blocking traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Acura TLX