Acura TLX Complaints

946 consumer complaints on file.

#11630604December 13, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630620December 13, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629335December 6, 2024
AIR BAGS
The contact owns a 2021 Acura TLX. The contact received notification of NHTSA Campaign Number: 24V064000 (AIR BAGS); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628235December 2, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Acura TLX. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. The contact stated that several unknown warning lights were illuminated. The contact released the accelerator pedal for several seconds, and the vehicle resumed normal operation. The contact attempted to repair the issue by adding fuel cleaner and other products to the engine, but the failure persisted. Upon investigation, the contact discovered and linked the failure to NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). The dealer and the manufacturer were notified of the failure and informed the contact that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 149,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627737November 27, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Acura TLX. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the failure occurred five months after the recall repair. The contact stated that while driving at an undisclosed speed, the engine started knocking. The vehicle was taken to the dealer, who performed a valve adjustment, but the failure persisted. The manufacturer had an engineer inspect the vehicle at the dealer and discovered there was wrist pin play on piston #2. The contact was informed that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but refused to replace the short block due to aftermarket components on the vehicle. The failure mileage was approximately 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627740November 27, 2024
ENGINE, POWER TRAIN
the engine failed and lost all power to the car. It is available for inspection. My safety was put at risk because if i was going on a freeway and freeway speeds i probably would have crash and potentially crash into other people, causing a huge safety issue. The problem has been confirmed by dealer. They said it is very possible the engine rod bearing could have caused this. This is being inspected by Acura. Prior to failed there were no warning lamps or indicators. They all turned on once the car died.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627514November 26, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Acura TLX. The contact stated while starting at an undisclosed speed, there was an abnormal knocking sound coming from the engine. There was no warning light illuminated. Additionally, the contact stated that while her son was driving at an undisclosed speed, the vehicle lost motive power. There was no warning illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was not repaired. The vehicle was towed to the dealer, where the long block and the torque converter were replaced. The contact later received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling). The contact made the manufacturer aware of the failure and filed a claim for reimbursement; however, the claim was denied because the recall was related to engine Damage from Connecting Rod Bearing Wear. The approximate failure mileage was 136,141.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627471November 26, 2024
AIR BAGS
The contact owns a 2021 Acura TLX. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer and another dealer, Park Ave Acura (247 W Passaic St, Maywood, NJ 07607); were made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626762November 22, 2024
ENGINE, FUEL/PROPULSION SYSTEM
My daughter was driving her car to work. Well in the middle of rush hour traffic the car put itself in neutral and then would not move and all of the lights were displayed on the dashboard as if the car was turned off. The car would not go into gear to move forward. She put the car in park and then shut the engine off. The engine shuttered and the car shook while it turned off. He then tried to start it and then started again and it started up okay and was able to put the car in drive and move forward. I spoke to my mechanic and he said that there is a recall on this car for fuel pump issues. I checked the VIN and it said that there was no open recall. However I wanted to report this incident to document it for this particular car because it could have a fuel pump issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626251November 19, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626001November 18, 2024
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
The contact owns a 2019 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) and 23V751000 (Engine and Engine Cooling); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625729November 16, 2024
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I understand Honda isn't doing soo well so I hope this is added to the list of the feds research we just bought this tlx aspec don't understand how these cars need to be 4000lbs but anyway the gas mileage advertised is not what you get I've seen on multiple forms people are saying they experience 13 mpg and on a cylinder engine that is just not acceptable 2 hear grinding noises in our drive train that the dealership doesn't hear unless it shows up in a scan tool 3 the engine has very loud valve tapping sound the tail tips have alot of black soot on them also evident of too lean gas mixture 200 dollars in gas in 8 days of owning this NEW car the transmission also has a mind of its own in sport mode reving the motor to 2 and 3k rpm all by itself and staying there till I tap on the gas pedal a few times and no the rug is not interference with the pedal it's all these companies going to electrical sensors instead of a cable that goes from the pedal to the throttle body like it should have always stayed. Getting rid of this thing as soon as possible soo the fed should also look at the newer ones ....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625453November 15, 2024
SUSPENSION, ENGINE, UNKNOWN OR OTHER
I've received the recall notice for my car about 2 years ago. I've tried to schedule time with the dealership to get it fixed but they just keep telling me they don't have the parts or I have to wait till something "bad" happens first for them to prioritize me. This seems really unsafe and bad practice. I've reached out to Honda and they have open a case to review this but has not gotten back to me since. The car has stall once and a few times during the engine shut off while stopping, it takes a moment for the engine to come back, not normally like when I got the car. There has been a few time that there were cracking noise while I was driving. I stop driving the car as much as I can to avoid an accident happening. Please help me get some resolution with Honda, it's been almost 2 years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625119November 14, 2024
ENGINE
The car would go in ACC mode while parked and running and warning lights would appear on the dash (pictured below). While parked and running, the car also accelerates up & down. I can visibly see the acceleration meter moving before the car goes into ACC. Also, while in the drive the car would go in neutral mode. I’ve called several dealerships and I have been put on a “waiting list” and have not heard back. At this point I’m scared for the safety of my children and 1. I have a 4 year old & currently 8 months pregnant. I’m not sure how to rectify this situation. It happens randomly but has been occurring more frequently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624645November 12, 2024
ENGINE
I was driving home from work and I started hearing a knocking noise and I was trying to get off the highway on the next exit but I didn’t make it the engine locked up and jolted. The car went into neutral luckily I was able to coast to the side of the highway.After getting it towed to the dealership they said it was a rod bearing failure and they needed to change the engine block. I had to fight for it to be covered under warranty but finally they covered it and they changed out the engine block.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624598November 11, 2024
ENGINE
[XXX] [XXX] > 4:28 PM (19 minutes ago) to takahiro_hachigo American Honda 1919 Torrance Blvd PO Box 2215 Torrance, CA 90509 - 9870 RE: Request for Financial Compensation Vehicle: 2017 Acura TLX VIN: [XXX] Dear American Honda Executive, I am reaching out as a long-term and loyal Honda customer, having owned multiple Honda vehicles over the past 30 years, including a 1990 Accord, a 2000 Accord, a 2005 Accord, a 2006 Odyssey, a 2011 Odyssey, a 2012 Accord, and most recently, a 2017 Acura TLX. Honda’s reputation for reliability has been a significant reason behind my continued support. However, recent mechanical issues and recalls, especially those affecting V6 engines, have left me with concerns. I purchased the 2017 Acura TLX in May 2023, unaware of any recalls or issues associated with this car’s make, model, and year. Just a month later, in June 2023, the vehicle’s engine caught fire while my son, a college student, was driving. Fortunately, he was able to walk away without injury, but this experience was alarming and has led to significant repair expenses. After the fire, I learned that there was a recall affecting Acura TLX models. I promptly filed a claim with Honda in November 2023, but the claim was denied without explanation, leaving me to cover the costs myself. With the National Highway Traffic Safety Administration now investigating similar engine failures, I feel that my concerns are not isolated. Given my longstanding loyalty to Honda, I respectfully request financial compensation for these repair costs or, alternatively, a credit toward a certified used or new vehicle. I am open to working with Honda to resolve this matter fairly and amicably. Thank you for your attention to this issue. I look forward to your response. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11624322November 9, 2024
ENGINE, ELECTRICAL SYSTEM, SUSPENSION
I would like to report a serious safety issue with the 2021 Acura TLX Type s. Recently in April 2024, while driving, I heard a loud pop from the vehicle, and it turned out that the transfer case had burst into the transmission. This failure has rendered the rear-wheel drive non-functional, resulting in severe oversteer. This oversteer is especially dangerous because the vehicle is now operating as front-wheel drive, which creates an unpredictable and hazardous driving experience. This issue could lead to a catastrophic transmission failure, particularly at highway speeds, posing a severe safety risk to me and other drivers. I have contacted the dealer about the problem, but they have refused to take any corrective action. I’ve also found that multiple other owners have reported similar issues with this model, highlighting a potential widespread problem with the transfer case and transmission interface. Given the safety risks associated with this failure, I urge NHTSA to investigate this defect and take appropriate action to ensure public safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623551November 4, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622166October 27, 2024
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER, ENGINE
Hi, I’m having issues with my fuel pump / engine and I seen online there was a previous recall for this issues regarding my year make and model but when I search my vin it’s not included? Not sure why when I’m having issues related to that exact recall. I believe it can be related. I took it to Acura and they want to charge me 5,000 dollars for repair. I have a 2018 Acura tlx 3.5 v6 which is stated in this photo attached. Can I get some more clarification please? I’m having all issues notated on the photo. Regarding car idle, fuel issues, stalling and more. My car slid into Neutral while I was driving twice! Super scary. When I took it to Acura they diagnosed everything that was in the recall? Not sure why my vehicle isn’t included when it’s very obviously related
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621888October 25, 2024
UNKNOWN OR OTHER
Nothing has happened. I just can’t get the Acura dealership in my area which is Jackson Mississippi Jackson Acura. They do not return calls at all and I would like to get my recall on my 2018 TLX repaired. I contacting them about 3 to 4 months ago. Just recently contacted them again for two weeks straight and no one is responding at all. I’m not sure what is going on with this dealership or the management but again I’ve left several messages for Chelsea,her supervisor and the manager of that store. The address: Acura of Jackson 800 Adcock St., Ridgeland, MS 39157 service phone number (844)362-6839
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Acura TLX