Acura RDX Complaints

204 consumer complaints on file.

#11634653January 7, 2025
UNKNOWN OR OTHER
Rearview windshield spontaneously shattered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633886January 3, 2025
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
The contact owns a 2022 Acura RDX. The contact stated while driving at various speeds on the highway, there was an abnormal screeching sound coming from the rear end of the vehicle. No warning lights were illuminated. The contact parked and inspected the vehicle and became aware that the rear passenger’s side rotor was scratched. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that there was no cause for the issue found. However, the contact was made aware that the brake pads on the rear passenger’s side were metal to metal. The contact was informed that the vehicle was out of warranty. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632440December 26, 2024
UNKNOWN OR OTHER
Car was parked in driveway of residence. Opened the driver's door and got in. Upon closing the driver's door, the back windshield shattered/exploded. The car was not running when this happened. The window that broke was on a door that had not even been opened. (There is a video that will be forwarded). There is a know technical service bulletin (TSB 22-014) that Acura is aware however, when contact was made to Acura customer service, I was informed that yes there is a known issue, but my win number is not one of the vehicles impacted by the known issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630581December 13, 2024
VISIBILITY/WIPER
I shut my driver door and my rear window shattered. I’ve called the dealer and they said this happens a lot. Our neighbor across the street also had this happen to them last week. The car was not even on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630484December 12, 2024
SERVICE BRAKES
I bought this car from a Honda dealership 1 month ago and my brakes are squeaking very loud when reversing my car. It happens every morning and is very frustrating. I would like this fixed for it being such an expensive car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630198December 11, 2024
VISIBILITY
The contact owns a 2021 Acura RDX. The contact stated that while attempting to open the trunk, the rear window glass shattered. No warning lights were illuminated. The local dealer was contacted, and the contact was informed that the shattered glass was not covered under warranty and suggested that a local glass specialist be contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628314December 2, 2024
VISIBILITY/WIPER
Rear tailgate window shattered when the vehicle was parked/not operating with nothing hitting the back glass. The only operating change over the past two weeks prior to the shattering was regular morning use of the rear defroster. Rear tailgate was never slammed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624887November 13, 2024
ENGINE, FUEL/PROPULSION SYSTEM
On October 31, 2024, I was nearing the end of a three hour trip. I was traveling on a rural two-lane highway with a 55 mph speed limit. I had just pulled away from a 4-way stop intersection and was following a single vehicle traveling 40 mph. Once I could see there was a safe distance from oncoming traffic, I decided to pass the slower vehicle. As I moved into the opposite lane and accelerated, the engine lost power and barely made it around the car I was passing. If oncoming traffic had been closer there could have been a head-on collision. The engine light started flashing and I had to keep the accelerator pressed half way to the floor to maintain 50 mph. There was no shoulder on the road and no place to pull over, so I continued for 15 minutes with engine light blinking and struggling to maintain 50 mph. No other warning lights came on and the engine was not overheating. When I reached my destination I turned the engine off and then restarted it. The flashing engine light was gone and the car drove fine. The nearest Acura dealer was an hour away so I took the car to my dealer when I returned from my trip. They test drove the vehicle and called the Acura Tech Line. They could not duplicate the problem. They said they did not find any diagnostic codes so there was nothing they could do. They said if it happens again to bring it back. If it happens again I might not live to tell the story!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623974November 7, 2024
AIR BAGS:KNEE BOLSTER, AIR BAGS
The contact owns a 2022 Acura RDX. The contact stated while driving approximately 25 MPH, a deer unexpectedly crashed into the middle of the front end of the vehicle. The contact stated that after the impact, the front driver's side knee bolster air bag gradually deployed and exploded, causing a 5-inch opened wound on the contact's right leg. The contact stated that her leg was bleeding significantly. The vehicle was called emergency services. The ambulance lifted the contact out of the vehicle and transported the contact to the hospital, where the contact was informed that she had sustained a traumatic wound to the leg. Antibiotics were applied to the wound. The Doctor attempted to suture the wound but was unable to. The contact was referred to a hospital Wound Center, and the contact has been undergoing weekly treatment. A police report was filed. The police towed the vehicle to a tow lot, where it was later picked up by the insurance company. The vehicle was then towed to the dealer, where an estimate of the damage was being made. The dealer informed the contact that only the knee bolster air bag would be replaced. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 25,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11623495November 4, 2024
AIR BAGS
The contact owns a 2021 Acura RDX. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618852October 9, 2024
SEAT BELTS, SEAT BELTS: REAR/OTHER:BUCKLE ASSEMBLY
The contact owns a 2024 Acura RDX. The contact stated that while the child was seated in the rear driver's seat, the seatbelt buckle locking mechanism had malfunctioned. The contact was unable to unlatch the seat belt buckle and eventually scissors were used to cut the the seat belt strap in order to free the child. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616533September 25, 2024
UNKNOWN OR OTHER
This issue involves the decorative aluminum trim on the steering wheel. The aluminum trim is highly reflective and installed at an angle on the steering wheel spokes. In bright sunlight and at certain angles of the sun there is a very strong light reflection into the drivers eyes. This has caused temporary blindness until the position of the car changes or you put a hand over that part of the trim. The lower spoke (at about the 6 o'clock position) is the worst. Since it is a design flaw, I have not reported it to the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616293September 24, 2024
SEATS, ELECTRICAL SYSTEM
Acura RDX 2021.Faulty seat weight sensor front passenger seat. My wife is petite, [XXX] " and weighs [XXX]. When she sits in front passenger seat, at times, the seat weight sensor doesn't register that she's sitting in the seat and the air bag is not engaged. intermittently, the SRS light illuminates but many times it doesn't. I've taken the vehicle into the dealer (Chevy Chase Acura, Bethesda, MD) and they say there is nothing they can do when the SRS light is not on. I've brought the vehicle into the dealership several times. They say that parts are limited and not generally available and are expedited only when the SRS light is illuminated. I've called and spoken with American Honda Customer service and they refuse to help stating the same thing the dealer says. But this is definitely a safety issue. NHSTA Recall # 24V-064. Service Bulletin # 24-015. Please help. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616244September 24, 2024
VISIBILITY/WIPER
Windshield washer pump has failed due to washer nozzles being clogged. Washer pump replaced, but still will not work as the nozzles are clogged. Nozzles are on back order, so therefore unable to clean windshield while driving. No idea when the nozzles will be in stock as this item is on critical back-order.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613195September 7, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The infotainment system on this vehicle keeps failing when using Apple Carplay. The problem consistently happens when driving. The problem consists of the apple carplay going black screen and disconnecting entirely and then taking long to reconnect. This is a safety issue if you’re using the gps navigation from iOS while driving. The problem has been reported to the Acura Service dealer multiple times and they were able to reproduce it as well. They have said there is an interruption caused by satellite communications interfering with carplay while driving. They said currently no fix for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606406August 5, 2024
UNKNOWN OR OTHER
I woke up Sunday morning to find the rear window on my 2022 Acura RDX to be shattered. Nothing impacted the window to cause it to be shattered. My understanding is this is a known problem with this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606021August 2, 2024
UNKNOWN OR OTHER, ENGINE
Highlight: The car was able to be started with a button press and driven away without any key inside the car. (Also, some side information that the car had it's annual check-up on the Saturday before this incident). Normally my wife keeps her purse in the house on the counter (along with the spare key in a drawer under that counter). Previously, if she forgot her purse (and car keys inside the purse), she would head out to the garage and attempt to start the car (she keeps it unlocked in the garage). In a normal situation, the car would beep at her that she didn't have the key and she would go into the house to grab her purse. On 7/31, after a frazzling day, she got a call from her doctor to come to their office for a checkup (40 minutes away). She forgot her purse again; however, this time, the car started without any warning. She took the complete drive to the doctor's office shut off the car and then realized she didn't have her purse. She even tried to turn the car back on to see if the key was in the car, it did not start. She called me, I checked her purse and spare key were both in the same location they were always in. I did remotely try to start the car to see if she could drive it back with me starting it, however, it wouldn't let her take it out of park. She continued with her doctor's appointment. Inconveniently, I grabbed her purse and took my car 40 minutes to drop off her keys and back. Luckily, she was at a doctor's office and in a safe space, however, this has the potential to be very inconvenient and unsafe for others.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600253July 8, 2024
EXTERIOR LIGHTING
I am leasing the ACURA RDX 2023 . Currently mileage in 11444. This car start has oxidized on right side of headlight 4 months ago. I came to service in NIELLO ACURA. They called Acura factory service . It is not under warranty. They can’t do anything for my car. I only had this car 1 years . This is total defective .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599262July 5, 2024
ENGINE
Interstate 10 near Live Oak, Florida. Conditions were light fog and roads were dry. The previous day we drove about six hours, two or three times in very heavy rain. We were driving eastbound (two eastbound lanes) in the right lane. We were approaching a Semi-trailer followed by a medium-sized box truck and switched to the left lane to pass both vehicles. Another vehicle was approaching from behind in the left lane and I "floored" the accelerator pedal to quickly pass the two trucks. The RDX downshifted as expected and the engine revs increased briefly, but suddenly the Check Engine light started blinking and the car lost power and went into Limp Mode. Pressing the accelerator to the floor made little difference. Instead of quickly passing I was only able to get past the two trucks at a slow rate with a line of vehicles growing behind me. Eventually I was able to get past the trucks, switch lanes and quickly move over to the breakdown lane. If there had been heavier traffic, this could have easily resulted in a serious accident. I restarted the vehicle and resumed our trip without further incident. This is a known issue supposedly addressed by Acura via TSB 20-053 for some model years and reported on Acura enthusiast web sites. I had the same experience with my previous 2020 RDX after having the TSB completed, I filed an report for that incident under NHTSA ID Number: 11522688. There are hundreds of reports for this issue for all 3rd Generation RDX model years, 2019-2024, on the NHTSA site I brought the vehicle to a dealer on July 5, 2024. Unable to duplicate. No codes stored (as has been stated on other reported incidents). No water intrusion to coil packs or plugs and no fouling or damage to plugs. I cannot trust a vehicle if I have to be concerned about whether or not I should pass another vehicle and how hard I can press the accelerator. This is an ongoing issue with the RDX that should be investigated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598342July 2, 2024
STRUCTURE:BODY
The panoramic sunroof makes popping sounds when I drive the car up or down ramps or curbs at angles that twists the chassis. This could potentially break and shatter the glass on top of the driver and passengers or worse dislodge from the mounting bracket and fall into the cabin of the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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