Acura RDX Complaints

2,183 consumer complaints on file.

#11637352January 21, 2025
VISIBILITY
The contact owns a 2020 Acura RDX. The contact stated that after starting the vehicle, the vehicle started to warm up and the contact heard a loud pop coming from the rear glass. The contact stated that upon inspection, the contact became aware that the rear glass had shattered. No warning lights were illuminated. The contact called a glass repair company, and the glass was replaced. The local dealer was contacted; however, the vehicle was not diagnosed. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637395January 21, 2025
UNKNOWN OR OTHER
My back window just shattered again, I had to get it replaced the first time 11 months ago. I just left class and I see this has happened. I’m highly upset about this and I want to know why is this happening to my car?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637433January 21, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving down the street at about 35mph and brakes engaged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637437January 21, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My rear window has exploded twice in less than a year. American Honda is aware of this problem and has issued a service bulletin, 22-014. American Honda is refusing to pay my out of pocket expenses totalling $1,100.00. There is a class action suit in CA against American Honda. In both situations my window exploded, parked, for no reason. This is also a safety issued with glass shattering with passengers in the back seat, or also while I am driving. The lawsuit said the defroster (rear) is defective. Please look at all the internet postings on this. To include facebook which has a group called "Acrua Shattered" First incident was 1/22/2024, and the last was on 12/27/2024. Please help us consumers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637502January 21, 2025
VISIBILITY/WIPER
The rear windshield shattered due to no force from any outside forces. There were no signs of impact, and apparently this has happened to numerous owners of this specific model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637013January 20, 2025
VISIBILITY/WIPER
Opened front driver side door and closed door. At that time, rear window shattered with no warning or reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637038January 20, 2025
FUEL/PROPULSION SYSTEM
Received a recall notice in December 2023 about the fuel Acura Fuel Pump Motor Recall. Since then I have received several notices from Acura but the parts are not available when I contact the dealership to schedule service. They claim the parts have not been made available to the dealerships. However the OEM part is available for purchase from several parts suppliers. This is not acceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637083January 20, 2025
VISIBILITY/WIPER
I went out to my car to leave work for lunch and discovered that my rear windshield had shattered between my arrival and leaving for lunch. I found out by closing my drivers' door and having a significant portion of the rear windshield fall into the back of the car, scattering glass everywhere. The entire rear glass was shattered and fell out of place with any movement of the car. There were no apparent cracks in the glass prior to shattering. The weather was unusually cold for this region, ranging between 16-22 degrees F when it shattered, and the car was parked in a parking deck, covered but exposed to the weather. Sky was clear and no rain/snow. I was on the 3rd level of the parking deck and backed into my space, facing the exterior of the deck, so no opportunity for a projectile to shatter the window.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637044January 20, 2025
VISIBILITY/WIPER
Rear windshield spontaneously shattered when closing the drivers side door
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636895January 19, 2025
EXTERIOR LIGHTING
The headlights have dimmed so much that I can’t even drive the car at night. We spent $80 to replace the bulbs and that didn’t help. The headlights are extremely unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636798January 18, 2025
UNKNOWN OR OTHER
Three different times, when accelerating, my car looses all power, will not accelerate, looses power steering, and different warning lights flash, such as check AVS system, check ABS system, and check charging system. I navigate to the side of the road and turn it off and on again and
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636603January 17, 2025
VISIBILITY/WIPER
Rear window randomly shattered. I was just sitting at a red light and it shattered. Nothing hit it or damaged it. I read online this is a reoccurring problem others have experienced with 2019 models and newer. This needs to be addressed. If I was going down the road this could have caused an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636287January 16, 2025
POWER TRAIN:AXLE ASSEMBLY, SUSPENSION
The contact owns a 2016 Acura RDX. The contact stated that while his wife was driving 25 MPH, there was a loud clicking sound coming from underneath the vehicle on the front passenger side of the vehicle. No warning lights were illuminated. The contact’s wife took the vehicle to the local independent mechanic to be diagnosed. The contact was informed that the front passenger’s side axle was faulty and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 55,495.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636033January 15, 2025
VISIBILITY/WIPER
Upon entering the vehicle while it was turned off, the rear window shattered unexpectedly when I closed the door, scattering pieces everywhere. If this had occurred while I was driving, the loud noise from the window breaking could have led to a serious accident. It startled me to the point where I ducked, as the sound was akin to a gunshot. This issue is reportedly common with the RDX, particularly the 2019 models. Unfortunately, the dealership informed me that it is not covered under warranty and there is no active recall. Due to the increased cost associated with my deductible, I opted for an aftermarket window installation. I am aware that a class action lawsuit is currently in progress regarding this matter, as well as Technical Service Bulletin 22-014, yet the dealership has declined to accept any responsibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636053January 15, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Acura RDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel system, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the contact was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and reached out to the dealer and was informed that the dealer had no part for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636063January 15, 2025
VISIBILITY/WIPER
The rear windshield glass shattered while the car was parked in an open area. There wasn't an impact incident of any type. Acura is aware of the issue on this model of RDX (there's a service bulletin) but is refusing to cover the repair out of warranty. I know hundreds of owners have already filed complaints but wanted to add our incident as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636069January 15, 2025
VISIBILITY
The contact owns a 2020 Acura RDX. The contact stated while driving 25 MPH, there was a popping sound coming from the rear of the vehicle and the contact became aware that the rear window glass had shattered. No warning lights were illuminated. The local dealer was contacted; however, the vehicle was not diagnosed. The VIN was not under recall for the failure. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635833January 14, 2025
AIR BAGS
The contact owns a 2021 Acura RDX. The contact received notification of NHTSA Campaign Number: 24V064000 (AIR BAGS); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635432January 11, 2025
SEATS, SEAT BELTS
Complaint about failure to execute recall and lack of solutions from the official dealer I, [XXX] , owner of a 2021 Acura RDX, VIN: [XXX] , am filing a complaint regarding the inadequate execution of a recall and the lack of solutions from the official dealer. What component or system failed or malfunctioned? The issue concerns the seat weight sensor, which is supposed to be replaced as part of the recall. How was your safety or the safety of others put at risk? Due to the malfunction of the mentioned component, the safety of passengers could be compromised, especially in the case of an emergency, where this component plays an important role in the safety system. Has the problem been reproduced or confirmed by a dealer or independent service center? The official dealer confirmed the need for the recall, but refuses to perform the replacement, citing the unavailability of necessary parts and offering no alternative solutions. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle was registered for the recall, but a specific inspection by the manufacturer has not taken place. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure? At the time of contacting the dealer, there were no prior warning lamps or messages, but the situation requires immediate attention. Description of the incident and cause: Despite the recall being in place and the notification for the required repairs, the official dealer refuses to take the necessary action, citing the lack of parts, and does not offer any alternative solutions or specific timelines. This situation creates uncertainty and poses a potential safety risk. I kindly ask for prompt action to resolve this issue and ensure the recall is executed as soon as possible. Sincerely, [XXX] Contact information [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635411January 11, 2025
VISIBILITY/WIPER
12/28/2024 rear windshield completely shattered without any external impact. The car was sitting in driveway. Temperature was approximately 61 degrees. Dealership has refused to take responsibility even though part number is same as a service bulletin recall for 2019-2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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