Acura MDX Complaints

3,381 consumer complaints on file.

#11608615August 14, 2024
UNKNOWN OR OTHER
Acura issued Warranty Extension TSB 19-029 on 2014-2016 MDX with white diamond pearl paint. The extension covers the roof and rear door. My roof began peeling in or around 2022 and the roof was repainted without issue. The rear door just showed signs of the defect in August 2024, and the issue is clearly the same manufacturer defect as identified in the document, however, Acura is unwilling to correct the defect due to the warranty period now being expired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608250August 13, 2024
EXTERIOR LIGHTING
Recall (M49) Moisture may enter the tailgate lid lights, possibly causing a loss of the tailgate lid lights and the taillights. Acura dealership confirmed repair back in 2019. I am currently having the same issue with the loss of my taillight. I raised concern with Acura and they confirmed that they release me part number that they didn’t use for the initial repair, which leads me to believe this issue was never fixed. The dealership then told me that they would not be able to repair this issue unless I had an extended warranty. I am requesting a review as this is a major safety issue and a traffic citation concern on the same grounds that the M49 recall was initiated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608109August 12, 2024
SERVICE BRAKES, UNKNOWN OR OTHER, STEERING
While driving on a major highway, several warning lights, including the brake warning, appeared on the dashboard. Simultaneously, the vehicle lost power steering, making it extremely difficult to steer and creating a hazardous situation for the driver and others on the road. The driver managed to pull over and turn off the vehicle. Upon restarting, the warning lights were gone, and the steering returned to normal. The car was taken to a local Acura dealership, but they couldn’t find any error codes or replicate the issue. After a week of driving without any problems, the car was brought back to the dealership. This time, a district Acura technician recommended replacing the steering rack. The dealership informed us that Acura would disassemble the old steering rack to investigate the issue further and determine if it was the cause. Acura will decide on a recall if enough vehicles are affected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607779August 11, 2024
ENGINE
The auto idle engine stop malfuctions routinely shutting the engine off completely and requiring the driver to engage PARK, hit STOP, and RESTART engine before engaging DRIVE to proceed. We have experienced several near miss accidents or potentially caused accidents because drivers behind you have no idea what is going on. This issue is not just at stop lights but also interstate driving where traffic comes to a complete stop. I requested my Acura dealer permanantly disable this feature- they declined - I believe because it is an "Emission" feature that has gone wrong. I have seen "hack" options on line to disable this feature but fear for my safety - either way.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607227August 8, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Acura MDX. The contact received notification of NHTSA Campaign Numbers: 23V858000 (Fuel System, Gasoline) contact however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time. The contact stated while driving at an undisclosed speed, the vehicle stalled with no warning light illuminated. The vehicle was able to restart; however, the failure recurred. The dealer was contacted, and the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 136,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607362August 8, 2024
ENGINE AND ENGINE COOLING
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606973August 7, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Acura MDX. The contact stated while reversing into a parking space, the vehicle stalled. The check engine warning light was illuminated, and the message "Transmission Failure" was displayed. The vehicle was able to be restarted after 30 minutes. The vehicle was taken to the dealer however, the failure could not be duplicated. The dealer informed the contact that the VIN was included in NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling), which could be related to the failure; however, the part to do the recall repair was not yet available. Additionally, the contact stated that the vehicle had failed to start and was undrivable. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 69,222. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607034August 7, 2024
EXTERIOR LIGHTING
The contact owns a 2019 Acura MDX. The contact stated while operating the vehicle, the rear tailgate lid light failed to illuminate as designed. The vehicle was taken to the local dealer who diagnosed that the rear tailgate lid lighting assembly was faulty due to water intrusion and that the assembly needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 19V256000 (Exterior Lighting). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607085August 7, 2024
FUEL SYSTEM, GASOLINE
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605607July 31, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Acura MDX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605689July 31, 2024
ENGINE
My MDX will randomly shut itself off while at a red light. It takes MULTIPLE attempts to get it restarted. The vehicle is available for inspection upon request. My safety and the safety of others was put at risk and continues to be at risk! This has happened at a highway red light multiple times. I am impeding the flow of traffic at an intersection with EIGHT lanes and FOUR lanes cross traffic. People move through this intersection extremely fast. This puts me at risk of causing an accident, injury the occupants of my vehicle and the occupants of the other involved vehicles. There is no warning as to when this will occur and there are no warnings at the time of the actual event either. I called the dealership and the service department acknowledged there have been others with the same issue. Acura is aware of the issue yet there is NO RECALL?? There is a Service Bulletin issued January 2023 by Acura admitting to the issue and it shows how Acura will resolve the issue for affected vehicles. If Acura is aware of the issue and the dangers of it, why have they not issued a recall to rectify the situation? The vehicle has not been inspected by the manufacturer, police, insurance representatives or others. I have a service appointment with the local dealership. There are no warning lamps, messages or other symptoms prior to the failure. The first occurrence was about four months ago. The second occurred three months ago. It occurred again today. THIS IS AN ACCIDENT AND LAWSUIT WAITING TO HAPPEN. SOMEONE COULD BE SERIOUSLY INJURED OR KILLED DUE TO ACURA’S NEGLIGENCE!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605522July 30, 2024
ENGINE
The connecting rod and bearing failed, causing the engine to immediately seize while in full operation on the highway. Components are available. The engine rod catastrophically failed and shot through the oil pan. Engine seized and lost power while on highway, cruising at 75mph. Flying engine components and the immediately loss of power was a major safety risk. The car was towed to the dealer and they found the rod bearing had sheared off. American Honda has been sent pictures. My model and year were affected by a recall on the failed components but my VIN was not identified. The car had no warning lights on the dash and was been recently serviced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605545July 30, 2024
POWER TRAIN
Transmission issue… grinding and not accelerating…. When it is at a stop and moving again .. turning with accelerating.. it moves really slow
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605085July 29, 2024
ENGINE, UNKNOWN OR OTHER
WHEN I WAS STOPPED AT A RED LIGHT IN TRAFFIC (MY VEHICLE WAS IN IDLE STOP MODE), MY CAR SIMPLY DIED AND WOULD NOT RESTART WHEN THE TRAFFIC LIGHT TURNED GREEN AND I STEPPED ON THE GAS PEDAL TO MOVE FORWARD WITH TRAFFIC. IT TOOK NUMEROUS ATTEMPTS TO RE START THE VEHICLE WHILE STUCK IN VERY HEAVY TRAFFIC BEFORE IT GAINED POWER AND WAS ABLE TO DRIVE FORWARD. MY SAFETY WAS COMPROMISED I WAS IN THE MIDDLE OF MULTIPLE LANES OF MOVING TRAFFIC, IT WAS SCARY. NO WARNING LAMPS OR MESSAGES OCCURED PRIOR TO THE INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605291July 29, 2024
STRUCTURE:BODY
The white paint on the roof of my car peeled off in huge chunks between the sunroof and the windshield. Acura had extended the warranty on the paint to 8 years from the date in service and ours was fine at the deadline. However, now at 11 years in, the paint has completely failed. It appears that there are a large number of other Acura owners who are having issues with the paint on their white MDXs, and Acura is in some cases saying that their VIN numbers are not included. It is an obvious problem with the white paint since Acura issued the warranty extension, but the limit was arbitrary and it is ridiculous that a "luxury" SUV has peeling paint that will result in an expensive repair job.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604731July 26, 2024
UNKNOWN OR OTHER
Paint Peeling on my 2016 Acura MDX with color code NH 603P. This is a frequent problem-- so frequent that Acura issued a service bulletin 19-029. I am hoping for a full recall. the problem is Acura claims this is based on VIN. If you google "problems with 2016 Acura MDX with paint peeling" you will find a SLEW of owners with this same problem but the VIN is not eligible for reimbursement (mine was not eligible either based on my VIN). This is a problem with the color code NOT the VIN. Can NHTSA request a full recall to Acura for all vehicles identified in Service Bulletin 19-029 regardless of the VIN??? Clearly there is a problem with the year, make, model, color code regardless of the VIN>
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604815July 26, 2024
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
I was in traffic and we slowed down to a stop. Suddenly my car went to neutral and it didn’t want to go to Drive. I put emergency lights, as many cars were behind in the highway. I turned the car off and turned it back on. Then I was able to drive again! This has happened twice in the last 3 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604562July 25, 2024
ENGINE
The contact owns a 2016 Acura MDX. The contact stated that while driving at an undisclosed speed, the vehicle made a rattling sound with the check engine warning light illuminated. The vehicle failed to accelerate properly. The vehicle was taken to a nearby independent mechanic; however, the vehicle was not diagnosed. The vehicle was towed to a dealer, where it was diagnosed, and the contact was informed that there were metal shavings at the bottom of the oil pan. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin: 23-036. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 108,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604212July 24, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: WARNINGS
2019 Acura MDX A-Spec Started up the SUV and the following appears on the dash: ACC problem Collision Mitigation Problem Lake Keep Assist Problem Auto High Beam Problem Battery has been replaced and issue still exists. Cruise control does not work at all. "Break Problem" light remains lit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604292July 24, 2024
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
The contact owns a 2019 Acura MDX. The contact received notifications of NHTSA Campaign Numbers: 23V858000 (Fuel System, Gasoline) and 23V751000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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