Acura MDX Complaints

3,381 consumer complaints on file.

#11621990October 25, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Acura MDX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621753October 24, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Acura MDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621163October 22, 2024
SEAT BELTS
Middle row passenger seatbelt malfunctioning. Waiting on part on back order. Available for inspection until it gets replaced. Numerous occasions noticed the belt would lock when getting children out of car and didn’t think anything of it. Had to move middle row seat to get it to retract out of the lock position. Today my child got tangled in the seatbelt and he was trying to get out of car and it retracted and locked and kept getting tighter around his chest. I tried slacking the belt back to loosen it and it wouldn’t retract out and only got tighter. I eventually cut the belt as he couldn’t breathe and I was unable to loosen the belt. It has not been inspected yet by anyone as I’m waiting for the part to come in. No messages on car dashboard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621280October 22, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Acura MDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621373October 22, 2024
UNKNOWN OR OTHER
Air Conditioning system in 2017 Acura MDX is releasing chemical fumes when Air Conditioning is turned on. This problem was reported to authorized Acura Service Center (Chapman Acura in Tucson, Arizona) during vehicle warranty period. This problem has been reported to this Acura Service Center more than 5 times but the Acura Service Center is not fixing the problem. Release of chemical fumes from Air Conditioning system is causing respiratory problems and is a passenger safety issue. Chapman Acura has charged consumer several times for the same problem but has not fixed the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621400October 22, 2024
ELECTRICAL SYSTEM, ENGINE
I came to a stop at a stop sign. The start/stop feature activated and the engine shut off. When I lifted my foot off the brake, the engine did not restart (as it's supposed to), and then vehicle automatically shifted itself into neutral (without any of my doing). I put the emergency flashers on to alert other motorists, hoping to avoid a rear-end collision as I was stopped in the middle of an intersection in rush hour traffic. At this time, the battery light illuminated. The engine light illluminated as well. I had to forcefully and unusually push the brakew pedal towards the floor as the vehicle was drifting backwards. At this time, the vehicle would not shift into park. Then "PARK" illuminated, so I attempted to reapply the brake hoping that when I let up from the brake the car would start again (like the usual procedure). The vehicle then shifted into park, but the engine had not restarted. I pressed the on/off red button to follow normal procedures for turning the vehicle off. With my foot remaining on the brake, I pressed the off/on red button to start the engine as usual and the engine finally restarted. Afraid for the safety for myself and other motorists, I put the vehicle into drive and I pushed the button to stop the stop/start system from engaging. No codes generated during this. This is a safety issue for several reasons. First, I was stuck in the middle of a busy intersection where a large volume of cars travel through each day. It was rush hour, so the roads couldn't be more filled. Someone coming around the corner who might not have been prepared to stop could have hit me. Likewise, I could have been hit while in the intersection. Secondly, once the vehicle failed to turn back on, the Washington Grove (Montgomery County Fire and Rescue Services - MCFRS) was responding to a vehicular file nearby on I-270 and had I not have been able to move in time, some of their vehicles likely wouldn't have made it through because my vehicle was blocking the lane.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620808October 19, 2024
UNKNOWN OR OTHER
2016 Acura MDX in White Diamond Pearl with peeling paint just above windshield. There is a Service Bulletin (19-029) but I am told that my VIN is not covered. Same problem and same color within the year models. Acura has indicated that VIN was not manufactured where the Service Bulletin covers. Clearly, there is a defect with the paint regardless of where the vehicle was built. There is no safety risk from the defect and it is available at any time for inspection. Was unaware of the Service Bulletin until researching how to stop the problem from progressing since the paint is lifting and peeling off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620696October 18, 2024
ENGINE, FUEL/PROPULSION SYSTEM
There are two open recalls, and I have tried reaching out local dealer as well as Honda email, to get these repaired. However, I have been told that fix is not available. It has a year plus and I worry driving car with these issues ignored by Honda. Thanks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620625October 18, 2024
POWER TRAIN
Transmission slips and make chirp sound, and failed completely during driving at 86000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619467October 12, 2024
STRUCTURE:BODY
VERY COMMON PROBLEM WITH PAINT PEELING OFF DIAMOND WHITE 2014-2016 WITH PAINT COLOR CODE OF NH603P- SO COMMON THAT ACURA ISSUED A SERVICE BULLETIN (19-029). THE PROBLEM IS ACURA SAYS IT IS BASED ON YOUR VIN. EVERYTHING I HAVE RESEARCHED SHOWS MOST VINS ARE NOT ELIGIBLE FOR REIMBURSEMENT (LIKE MINE) AND MANY PEOPLE ARE PISSED OFF> JUST GOOGLE "2016 WHITE ACURA MDX WITH PAINT PEELING" AND YOU WILL SEE HOW MANY PEOPLE HAVE THIS EXACT SAME PROBLEM. LOCAL ACURA DEALERSHIP SAYS "YOUR VIN IS NOT ELIGIBLE" AS DOES ACURA HQ. I AM SEEKING A FULL RECALL ON ALL VEHICLES NOTED IN SERVICE BULLETIN 19-029 REGARDLESS OF VIN. THAT IS THE ONLY WAY TO FIX THIS PROBLEM. MANY PEOPLE WANT TO START A CLASS ACTION SUIT BUT NO ONE KNOWS HOW NOR DOES ANYONE WANT TO SPEND LEGAL FEES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619471October 12, 2024
LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST, ELECTRICAL SYSTEM
We experienced multiple/many warning lights all at the same time. Systems not working. Repeated every time. The Acura dealer diagnosed the problem to the DTC U3000-49 Multipurpose Camera internal electronic failure. Replaced the unit and they performed a couple of calibrations. Thank You, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619175October 10, 2024
POWER TRAIN
I was in a stop and go traffic on the highway. When at a complete stop car shifted into neutral, I know that I didn’t push neutral because both of my hands were on the steering wheel. Step on gas pedal and car will not go. Tried putting into Drive but will not shift into Drive. Lots of vehicle behind me. It was very scary and dangerous, I could have been rear ended. I had to turn the engine off and restarted again then I was able to put it Drive and go. This issue happened twice, once at a stop sign about a month earlier.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618765October 8, 2024
ENGINE
Issue with Auto Idle Stop. I have had multiple instances of the auto idle stop kicking in and shutting the car off while I am at a stoplight. This has resulted in VERY close calls with me getting rear ended. I have taken the vehicle in to be inspected at an Acura dealership only to be told that they cannot replicate the issue. When this issue occurs, it takes about a minute to get the car working again. The dashboard lights up with a lot of different flashing lights. There was no warning prior to this issue occurring. You cannot permanently shut off the auto idle stop and I should not be expected to remember to do it every time I get into the vehicle. I am afraid that one day this will cause a bad car accident that will lead to myself or my family getting severely injured/killed as other drivers are not aware that the car won't be going. The most recent incident occurred last weekend.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618635October 8, 2024
STEERING
Third time with the same issue. Steering wheel vibrates loudly when retracting. Car has already had the steering column replaced once and issue is still there. Car has less than 16K miles and driven locally only.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618471October 7, 2024
UNKNOWN OR OTHER
We have had several recall on this automobile. The 2 outstanding recalls are almost a year old. One is for the fuel pump and the other is the connecting rod bearing. My wife is afraid to drive the car long distances because of this. We would like the dealer to buy the vehicle back if they can't perform the repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618585October 7, 2024
FUEL/PROPULSION SYSTEM
Received a recall notice Feb 2024. It is now 9 months later and manufacturer has said they have NO ETA when parts will be available after multiple calls. They are vague with the issues. Told if I think I have the issue, I can bring my car in for diagnosis. If they don't find the problem I have to continue to wait AND they will charge a diagnostics fee for troubleshooting. I am concerned I have an unreliable vehicle that could fail at any time. I think 9 months is more than reasonable to have a recall fixed and replacement parts manufactured.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618603October 7, 2024
SEATS, UNKNOWN OR OTHER
My 2020 MDX with less than 52,000 miles (VIN [XXX] ) has a transmission problem. I serviced the SUV as recommended by the dealer regularly and I take very good care . The transmission jerks several times when taking my foot off the gas to slow down within my short drive to and from work. If I parked on a little uphill or downhill roads and switch gear (either forward or reverse), the car jerks and jumps. I mentioned the issue to the dealer 3 weeks ago but of course couldn’t find any issues. Please advise. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618472October 7, 2024
STEERING, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
Driving to work, about to merge onto the highway when my car beeped at me and several warning messages appeared on my dashboard: "Road departure mitigation system problem. See your dealer.; Low speed braking control problem. See your dealer.; Electric power steering system problem. Steering assist not available. Do not drive.; Collision mitigation braking system problem. See your dealer." Simultaneously, the steering wheel became extremely hard to turn and the car would barely move, even when applying pressure to the gas pedal. I was, very slowly, able to turn my car off of the main road, onto a side street, and eventually into a parking lot. In the parking lot, I turned the car on and off several times but the warning messages returned and the steering wheel was almost impossible to move. I then opened Acura Link and requested a roadside assistance for a tow. After approximately 20 minutes the tow truck showed up. I got out of the car and let the tow truck drive look. The warning messages on the dashboard were gone and the steering wheel was fine. Tow truck driver followed me to my Acura dealership. They have had the car since. Dealership said it was the "Steering Angle Sensor". They are replacing with new. Never had issues before.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618244October 5, 2024
POWER TRAIN, VEHICLE SPEED CONTROL
Hello, so far 4 to 5 times my MDX automatically shifted to Neutral gear at traffic signals. THen vehicle stops and not moves, i wouldn't be able to change the gear, the vehicle just seems stuck. COuple of times the cars behind almost crashed with my family in the car. ONly options is to power off the car and restart. I took to the dealer, they ran all the tests and nothing found in the debugging. Looking online, looks like many customers have experienced the problem with Acura vehicles [XXX] ). This is a huge safety concern as i feel we are sitting ducks for any fast moving vehicle. Can you please get Honda/Acura to rectify this problem for existing cars and not to play with customer lives INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617645October 2, 2024
STEERING
While driving, the power steering in my car failed. I was unable to turn the steering wheel beyond 0.5” or so. Luckily, I was driving only 25mph on an empty road, so I was able to take my time and pull over. But had I been on the highway, this would have been a fatal crash for my wife, 2 year old, one 5 month old, who were in the car. When the power steering failed, I had 10+ failure messages flash on the screen (full list available on request), along with multiple error lights. The car is with Rallye Acura in Roslyn, NY, who has been unable to replicate the failure. They have stated the car is fine to drive. However, we are very shaken and afraid to get in the car until the root cause is identified, and a solution is offered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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