2022-2023 Hyundai Ioniq 5 Tailgate Rattle Noise TSB

Owners of 2022-2023 Hyundai Ioniq 5 (NE1) vehicles may experience a Hyundai Ioniq 5 tailgate rattle noise while driving. Hyundai has issued Technical Service Bulletin (TSB) 23-BD-006H-1 to provide a repair procedure for this specific issue. This bulletin supersedes the previous TSB 23-BD-006H by incorporating the replacement of the body guide bumper as part of the repair.

The TSB details the steps necessary to eliminate the tailgate rattle noise, focusing on the installation of washer pads for the side guide bumpers and the precise adjustment of the tailgate striker. This ensures the tailgate closes securely and silently.

Symptoms

The primary symptom addressed by TSB 23-BD-006H-1 is a tailgate rattle noise that occurs while the vehicle is in motion. Owners will typically notice this sound coming from the rear of the vehicle, specifically from the tailgate area.

Diagnosis / Trigger Conditions

If your 2022-2023 Hyundai Ioniq 5 exhibits a tailgate rattle noise when driving, it is likely experiencing the condition described in this TSB. The rattle is usually triggered by vehicle movement and road imperfections.

Repair Procedure Summary

The repair outlined in TSB 23-BD-006H-1 involves a two-part process: installing washer pads for the tailgate guide bumpers and adjusting the tailgate striker. The procedure requires technicians to take repair validation photos using the STUI (Service Technical Update Information) system, including the last 6 digits of the VIN and the repair date.

First, the tailgate guide bumpers are removed. Three washer pads are installed onto each mounting screw on the backside of the bumper. The bumpers are then reinstalled, ensuring correct orientation. This process is repeated for both sides of the tailgate. Following this, the body guide bumpers are removed and replaced with new parts, again ensuring proper orientation upon reinstallation.

Second, the tailgate striker is adjusted. Technicians loosen the striker mounting screws by half a turn, then use a pry bar and hammer to reposition the striker. After repositioning, the screws are tightened to the specified torque. Finally, the tailgate's opening and closing function is verified, and the overslam bumpers are adjusted if necessary to ensure a proper gap between the tailgate and the vehicle body.

Required Tools or Parts

The following parts are required for this repair:

• Tailgate Guide Bumper Pad Kit: Part Number 81738-G1000FFF (includes 16 washer pads, 12 required, 4 extra)
• Body Guide Bumper: Part Number 81779-CV000 (quantity of 2 required, one for each side)

Important Warnings

Hyundai provides specific instructions to prevent damage during the repair process:

• NOTICE: "Avoid loosening screws more than half a turn to prevent damage during striker adjustment."
• CAUTION: "Ensure the pry bar is positioned correctly on the tailgate striker to avoid hand injury or bumper/trim damage."

Owner Action

If your 2022-2023 Hyundai Ioniq 5 is experiencing a Hyundai Ioniq 5 tailgate rattle, you should schedule an appointment with an authorized Hyundai service center. This repair, identified by operation code 81738F02, is typically covered under normal warranty. The estimated operation time for this repair is 0.4 hours. When visiting the dealership, reference TSB 23-BD-006H-1 to ensure the correct procedure is followed. If any additional parts are found to be defective during the repair, and they are still under warranty, they may be replaced under a separate claim.

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Source: NHTSA ID: 10243374