2023-2024 Audi MIB3 Incorrect Time Display TSB

Symptoms

Owners of certain 2023-2024 Audi vehicles may notice that the time displayed on their instrument cluster and/or the MMI display is sometimes incorrect. This can occur seemingly at random or after the vehicle has been parked for a period. While the time may initially be wrong, it typically synchronizes itself again after a few minutes of driving.

This issue, referred to as "incorrect time shown on the instrument cluster or MMI display," is a known concern that Audi has acknowledged and is actively working to resolve.

Technical Background

Audi has identified the root cause of the "Audi MIB3 incorrect time" issue as a software problem within the vehicle's infotainment system. This means the discrepancy in time display is not due to a faulty hardware component but rather an internal software anomaly that affects how the time is read or synchronized.

Important Warnings

Audi has issued critical advisories regarding this "Audi MIB3 incorrect time" condition:

• Do not replace any components for this condition since this will not resolve the customer's concern. This explicitly warns against replacing parts like the instrument cluster or MMI unit, as the problem is software-based and hardware replacement will not fix it.
• There is no reason to replace parts or attempt repairs. Unjustified labor/replacement parts will be charged back. Invoicing under warranty is not permitted. This caution emphasizes that dealers will not be reimbursed for unnecessary repairs, protecting owners from potentially being upsold on costly, ineffective component replacements.

Workaround

If you are experiencing the "Audi MIB3 incorrect time" issue repeatedly, a temporary workaround is available. You can manually set the time in your MMI system. To do this, navigate through the MMI menus to Settings >> General >> Date & Time. This allows you to correct the time display until a permanent software solution is implemented.

Next Steps for Owners

Audi is developing a software update to permanently address the "Audi MIB3 incorrect time" issue. The timeline for this solution varies slightly by model year:

• For Model Year 2023 vehicles: A software update package (Package 2) is being distributed in stages, depending on vehicle equipment. A specific software measure is currently under development. For more detailed information regarding the timeline, refer to TSB 2076404.
• For Model Year 2024 vehicles: A solution is expected to be available by the end of the 2nd quarter of 2025. This timeline is subject to change, and no repairs are necessary at this point.

In both cases, if you report this issue to your dealer, they are instructed to create a PSS (Pending Service Solutions) record in the PSS application. This helps Audi track the prevalence of the issue and ensures your concern is documented while awaiting the official software fix.

Affected Control Units

The primary control unit implicated in the "Audi MIB3 incorrect time" issue is the 005F - Information electronics module. For Model Year 2023 vehicles, the relevant software version is 38*, while for Model Year 2024 vehicles, it is 40*. These software versions are being targeted for the upcoming updates.

Source: NHTSA ID 11017635