2021-2024 Audi Virtual Cockpit Pixel Error TSB 2064983/8

Owners of various 2021-2024 Audi models may notice a persistent visual anomaly on their virtual cockpit display: a continuous colorful line, either vertical or horizontal. This issue, described as a pixel error or pixel fault, is detailed in Audi Technical Service Bulletin (TSB) 2064983/8. This bulletin, dated June 3, 2024, supersedes a previous bulletin, 90 24-75, and provides updated procedures for diagnosing and resolving the problem.

The Audi virtual cockpit pixel error affects a wide range of vehicles, including the Audi e-tron, A8, A7, A4, A5, A6, Q3, Q5, Q7, Q8, and their performance variants (S and RS models) from model years 2021 through 2024. This TSB confirms that the root cause is a pixel error within the virtual cockpit hardware itself.

Symptoms

The primary symptom of this issue is the appearance of a continuous line on the instrument cluster display. This line can be a variety of colors, including red, green, black, white, or blue. It may manifest as either a vertical or horizontal line, indicating a pixel fault within the virtual cockpit. This visual defect can be distracting and may obscure information displayed on the screen.

Diagnosis

To diagnose this Audi virtual cockpit pixel error, technicians will first observe the visual symptom on the instrument cluster. For warranty claims, it is necessary to document the production date of the instrument cluster. This is done by accessing diagnostic address 17 via Self-Diagnosis, selecting 'Identification' from the control module OBD dropdown, and then clicking 'show expanded identification' to find the 'Day of manufacture' under 'Fazit identification'. This step helps ensure the vehicle falls within the affected production range for the issue.

Repair Procedure Summary

The confirmed solution for the Audi virtual cockpit pixel error is the replacement of the affected instrument cluster. Specifically, the Audi Virtual Cockpit control unit, identified as -J285-, must be replaced. This procedure should be performed according to the detailed instructions provided in the ELSA repair manual, which is Audi's official service information system used by dealerships. The replacement ensures that the new unit has the optimized instrument cluster hardware that has been implemented in production to prevent this pixel error.

Required Parts

The main component required for this repair is a new instrument cluster. Technicians should consult ETKA (Audi's electronic parts catalog) for the correct part number. Additionally, any necessary fasteners, bolts, nuts, and screws for the dash panel removal and installation process should be sourced as specified in the ELSA repair manual.

Warranty Information

This repair is covered under Audi's New Vehicle Limited Warranty for up to 48 months or 50,000 miles, whichever comes first. For Certified Pre-Owned (CPO) vehicles, coverage falls under the G10 program, subject to owner verification. All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual. The claim comment for this specific repair should reference TSB 2064983/8.

Important Notes for Owners

Owners should be aware that if their vehicle is outside the specified warranty period or mileage, this Technical Service Bulletin is informational only. In such cases, the cost of diagnosis and repair for the Audi virtual cockpit pixel error may not be covered by Audi. It is always recommended to contact an authorized Audi dealership to confirm eligibility for warranty coverage and to schedule service if you are experiencing this issue.

Source: NHTSA ID: 11002978