2021-2024 Audi Virtual Cockpit Pixel Error TSB 2064983/8

Audi has released Technical Service Bulletin (TSB) 2064983/8 to address a common issue where the virtual cockpit display exhibits a pixel error. This TSB, dated June 3, 2024, supersedes previous bulletin 24-75 and provides updated procedures for diagnosing and repairing the fault in various 2021-2024 Audi models.

This issue, known as an Audi virtual cockpit pixel error, can manifest as a distracting line across the digital display, impacting the driver's view of critical information.

Symptoms

Owners may observe a distinct visual anomaly on their instrument cluster. The primary symptom is a "colorful line (pixel error)" displayed on the Audi virtual cockpit. This line can be:

• A "red, green, black, white, or blue continuous line"
• Either vertical or horizontal across the display

Figures 1 and 2 in the TSB illustrate examples of these vertical and horizontal lines, respectively, indicating a clear pixel fault within the virtual cockpit.

Diagnosis

To diagnose this Audi virtual cockpit pixel error, technicians are instructed to first document the production date of the instrument cluster. This process involves:

1. Using self-diagnosis to select diagnostic address 17.
2. Accessing the control module OBD dropdown and selecting Identification.
3. Clicking "show expanded identification."
4. Expanding the "Fazit identification" and documenting the "Day of manufacture."

This step helps ensure proper documentation for warranty claims and confirms the instrument cluster's manufacturing details.

Repair Procedure Summary

The definitive repair for the Audi virtual cockpit pixel error involves replacing the affected component. Technicians are directed to:

1. Replace the Audi Virtual Cockpit -J285- according to the instructions provided in the ELSA repair manual. This ensures the faulty instrument cluster is exchanged with a new, optimized hardware version.

Required Tools or Parts

The repair process for this pixel error requires specific components:

• Instrument Cluster: One unit, to be sourced via ETKA (Audi's electronic parts catalog).
• Fasteners, Bolts, Nuts, and Screws: As needed, per the repair manual instructions found in ETKA/ELSA.

Warranty Information

Audi provides specific guidelines for warranty claims related to TSB 2064983/8:

• Claim Type 110: Applicable for vehicles up to 48 months or 50,000 miles.
• Claim Type G10: For Certified Pre-Owned (CPO) vehicles, verification of owner eligibility is required.
• Service Number: 9025
• Damage Code: 0040
• Labor Operations:
  • Remove and install/replace dash panel insert: 9025 XXXX
  • Self-diagnosis (Document production date): 0129 0050
  • Diagnostic Time (GFF): 0150 0060 (Max 100 TU)

All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual.

Important Warnings

Owners should be aware that if their vehicle is outside of the specified warranty period, this Technical Service Bulletin is for informational purposes only. This means that the cost of repair may not be covered by Audi.

Owner Action

If you are experiencing a colorful line or pixel error on your Audi's virtual cockpit, it is recommended to schedule an appointment with an authorized Audi dealership. They can diagnose the issue, confirm if your vehicle is covered under TSB 2064983/8, and perform the necessary instrument cluster replacement.

Source: NHTSA ID 11002909