2023-2024 Audi Virtual Cockpit Pixel Error TSB 2064983/7

Symptoms

Owners of certain 2023-2024 Audi vehicles, including the Audi e-tron, may observe a visual anomaly in their virtual cockpit display. The primary symptom is a "red, green, black, or blue continuous line is displayed on the instrument cluster (pixel fault)". This line can appear either vertically or horizontally across the screen. This issue is identified as an Audi e-tron pixel error.

Important Warnings

Audi advises that "Replacement clusters received BEFORE September 30th production may still be used." This means that even if a replacement instrument cluster was installed prior to this date, it might still exhibit the pixel error if it was from an older production batch.

Technical Background

This issue stems from a pixel error within the virtual cockpit hardware. The display unit itself develops a fault, leading to the appearance of persistent colored lines. This is a hardware-related defect affecting the instrument cluster.

Production Solution

Audi has implemented a manufacturing improvement to address this problem. An "Optimized instrument cluster hardware" has been in production since Q4 2023. This updated hardware is designed to prevent the occurrence of the pixel error.

Repair Procedure Summary

To resolve the Audi e-tron pixel error, technicians should follow a specific two-step procedure outlined in Audi Technical Service Bulletin 2064983/7:

1. Read Instrument Cluster Production Date: The first step involves using the ODIS diagnostic system to read out the production date of the affected instrument cluster. This is done via the path: Self diagnosis >> Address 17: instrument cluster >> Identification >> Production date.
2. Replace Audi Virtual Cockpit -J285-: After confirming the production date, the Audi Virtual Cockpit -J285- unit must be replaced. This replacement should be performed according to the detailed instructions provided in the ELSA repair manual.

Required Parts and Tools

For the repair, technicians will need:

• Fasteners, Bolts, Nuts, and Screws: As required per the repair manual, these can be sourced via ETKA/ELSA.
• Instrument Cluster: One new instrument cluster unit. The specific part number should be determined using ETKA.

Warranty Information

This repair is covered under warranty for eligible vehicles. The warranty claim details are as follows:

• Claim Type: 110 (up to 48 Months/50,000 Miles) or G10 for CPO Covered Vehicles (verify owner).
• Service Number: 9025
• Damage Code: 0040
• Labor Operations:
  • Remove and install/replace dash panel insert: 9025 XXXX (refer to SRT for associated operations).
  • Self-diagnosis read out event memory: 0129 0050 (10 TU).
  • Diagnostic Time GFF: 0150 0000 (up to 30 TU).
  • Road test prior to service procedure: No allowance (0 TU).
  • Road test after service procedure: No allowance (0 TU).
• Claim Comment: As per TSB 2064983/7.

If the vehicle is outside of warranty, this Technical Service Bulletin is for informational purposes only.

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NHTSA ID: 10250235