2019-2024 Audi Virtual Cockpit Display Distorted TSB 2065960/3
Audi has issued Technical Service Bulletin 90 24 74 2065960/3 for 2019-2024 Audi vehicles equipped with a virtual cockpit, addressing distorted or cracked displays. This TSB clarifies that such damage is typically caused by external force and is generally not covered under warranty for vehicles…
David Chen2023 Audi e-tron
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Audi has released Technical Service Bulletin (TSB) 90 24 74 2065960/3 to address customer concerns regarding distorted or cracked virtual cockpit displays in various Audi models from 2019 to 2024. This bulletin, dated February 6, 2024, supersedes an earlier TSB, Group 90 number 23-18, dated March 17, 2023, due to added model years in its scope.
This TSB provides important information for owners experiencing an Audi e-tron virtual cockpit distorted display or other Audi models with this equipment. It clarifies the common cause of the issue and outlines warranty coverage limitations.
Revision History
The Technical Service Bulletin 90 24 74 2065960/3 has undergone several updates since its initial publication. It was first released as Revision 1 on February 1, 2022. A subsequent Revision 2, dated March 17, 2023, updated the header to include the e-tron GT model and additional model years. The current Revision 3, issued on February 6, 2024, further revised the header to encompass an expanded range of model years, superseding the previous TSB Group 90 number 23-18.
Symptoms of a Distorted Virtual Cockpit Display
Owners of affected Audi vehicles may observe the following issues with their virtual cockpit:
- "The Audi virtual cockpit display is distorted."
- "There are cracks in the Audi virtual cockpit display."
These symptoms typically manifest as visual anomalies, including vertical or horizontal lines, pixelation, or complete sections of the screen appearing broken or unreadable. The TSB includes several photo examples illustrating these visual defects, showing various patterns of colored lines and fractured appearances that can obscure critical driving information.
Technical Background: Why the Display Fails
Extensive analysis by Audi indicates that the distorted display is caused by a crack in the display layer located beneath the uppermost transparent display film. This crack is a direct result of external force applied to the Audi virtual cockpit display or its housing. While the uppermost transparent film may not be broken or cracked, it might show
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Frequently Asked Questions
- What does Audi Technical Service Bulletin 90 24 74 2065960/3 address?
- TSB 90 24 74 2065960/3 addresses issues where the Audi virtual cockpit display is distorted or has cracks. It clarifies that such damage is typically caused by external force and outlines the conditions under which warranty claims will not be reimbursed.
- Is a distorted or cracked Audi virtual cockpit display covered under warranty?
- According to TSB 90 24 74 2065960/3, if your vehicle has an odometer reading of over 600 miles, the damage is generally considered to be due to outside influence and will not be covered by any Audi Warranty. Warranty claims for vehicles over 600 miles will not be reimbursed.
- What causes the Audi e-tron virtual cockpit distorted display?
- The distortion or cracks in the Audi virtual cockpit display are caused by a crack in the display layer due to external force. This force can result from improper cleaning, dash panel repair, accidents, or users mistakenly treating the display as a touchscreen.
- My Audi virtual cockpit display is distorted, but I don't recall any impact. What should I do?
- Even if you don't recall a specific impact, the TSB notes that damage may not be immediately visible and can develop after a couple hundred miles of driving. You should contact your authorized Audi dealer for diagnosis, but be aware of the warranty limitations for vehicles with over 600 miles, as the issue is typically attributed to external influence.
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