2023-2024 Audi Headlight and Taillight Visual Concern TSB

Audi Technical Service Bulletin (TSB) 2061922/3, issued on June 8, 2023, provides detailed instructions for documenting visual concerns affecting headlights and taillights. This TSB supersedes previous bulletin 23-63 and is crucial for ensuring proper warranty claims for these components.

This bulletin applies to all Audi vehicles from model years 2010 to 2024, though the vehicles specifically linked by NHTSA are from 2023-2024. The primary goal is to standardize the process for identifying and recording defects to facilitate accurate warranty submissions.

Symptoms of Visual Concerns

Owners may notice various visual concerns or defects with their vehicle's headlights or taillights. These issues are often visible to the naked eye and can include:

• Stress cracks on the headlight or taillight cover.
• Scratches or other surface imperfections, whether on the outside or inside of the lens.
• Foreign objects present inside the headlight or taillight assembly.
• Discoloration of the lighting elements.
• Coating forming on either the exterior or interior surfaces of the lens.
• Delamination on the headlight or taillight cover.
• Moisture buildup inside the headlight or taillight.

If you observe any of these issues, particularly an Audi headlight visual concern, it's important to have it inspected.

Why Proper Documentation is Crucial

For any visual concern related to a headlight or taillight submitted under warranty, Audi requires specific documentation. This ensures that the defect is clearly identified and recorded, allowing for a streamlined review process. Photos and defect flags are essential tools in this process, uploaded to the DOC-IT system for potential review.

Required Photo Documentation for Warranty Claims

To properly document an Audi headlight visual concern or taillight issue for a warranty claim, technicians must provide three specific types of photos:

1. Perspective View Photo: This photo should show the general area of the vehicle and clearly identify which lamp (headlight or taillight) is affected. The entire area must be visible, the photo should be in focus and properly lit, and the defect flag must be completely visible and legible. This photo is taken with the fault component still installed on the vehicle.
2. Close-up Photo: This photo must be clearly focused on the customer concern. The defect flag should point directly to the area of concern, and the VIN and date on the flag must be completely visible. Like the perspective photo, it needs to be in focus and properly lit.
3. Production Label Photo: This photo is taken after the affected component has been removed from the vehicle. It must show the entire production sticker or label, including the part number and production date. The component must be removed for this photo, and the label needs to be visible, in focus, and properly lit.

Important Warnings

• This TSB is only applicable when submitting a warranty claim for visual concerns on headlights and taillights within the New Vehicle Limited Warranty (NVLW) or Certified Pre-Owned (CPO) Warranty period.
• If the concern is NOT related to outside influence (e.g., impact damage) and a warranty claim is submitted, proper documentation is critical.
• When returning headlights or taillights to the Warranty Parts Return Center (WPRC), new part packaging must be used, and precautions taken to avoid damage during shipping.

Warranty Claim Process

When submitting a warranty claim for a visual concern with a headlight or taillight, a separate claim should be submitted for each affected lamp. The following service numbers (PIDs) and damage codes are to be used:

PIDs (Primary Identification Numbers):

• 9415: For Headlight concerns.
• 9431: For Tail light concerns.

Damage Codes:

Code	Description
10	Stress cracks on the headlight or tail light cover
15	Scratches or other surface imperfections on the outside or inside
30	Foreign objects on the inside of the headlight or tail light
31	Discoloration of the lighting elements of the headlight or tail light
34	Coating forming on the outside or inside of the headlight or tail light
45	Delamination on the headlight or tail light cover
50	Moisture buildup on the inside of the headlight or tail light

Related Technical Service Bulletins

Technicians may need to consult additional TSBs depending on the specific nature of the visual concern:

• TSB 2012749: Addresses "94 Exterior lights, moisture accumulation (All models)". This is relevant if the Audi headlight visual concern involves moisture.
• TSB 2058420: Covers "94 Tail light or front indicator in bumper is cracked, broken, leaks, or does not work" for specific models including Q3, Q5, Q7, Q8, Audi e-tron quattro, and Audi e-tron Sportback.

Always check with your Parts Department and/or ETKA for the latest information on parts and bulletins, and refer to the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during repair.

NHTSA ID: 10238194