2021 Audi MIB3 Audi Connect Installation Error TSB
Audi has issued Technical Service Bulletin 2061257/1 for 2021 Audi vehicles equipped with MIB3 systems experiencing an 'Audi connect installation: error during installation' message. This TSB outlines a simple MMI reset procedure to fix the frozen installation of the Audi connect application.
Sarah Mitchell2021 Audi e-tron
S'applique également à
- Audi A4
- 2021
- Audi A5
- 2021
- Audi A6
- 2021
- Audi A7
- 2021
- Audi Q7
- 2021
- Audi Q8
- 2021
- Audi RS 5
- 2021
- Audi RS 7
- 2021
- Audi RS Q8
- 2021
- Audi S4
- 2021
- Audi S5
- 2021
- Audi S6
- 2021
- Audi S8
- 2021
- Audi SQ7
- 2021
- Audi SQ8
- 2021
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Symptoms
Owners of affected 2021 Audi vehicles may notice that the Audi connect application installation does not complete. The primary symptom is the message "Audi connect installation: error during installation" displayed in the drop-down menu of the Multi Media Interface (MMI).
This error indicates that the installation process for the Audi connect application has frozen due to an internal system fault. If you are experiencing an Audi e-tron connect installation error, this TSB provides the recommended solution.
Diagnosis / Trigger Conditions
The issue stems from a fault within the MIB3 system that causes the installation of the Audi connect application to freeze. This prevents the application from completing its setup process, leading to the persistent "Audi connect installation: error during installation" message.
Repair Procedure Summary
The recommended repair procedure is straightforward and aims to resolve the system fault by resetting the MMI system:
- Reset MMI: Access the settings menu within the MMI system and perform a factory default reset. This action clears temporary glitches that may be causing the installation to freeze.
- Restart System: After the reset, restart the MMI system.
- Initiate Setup: The setup process for the Audi connect functions should automatically restart. It is expected to run until completed without further interruption.
This procedure addresses the underlying fault that causes the Audi e-tron connect installation error and similar issues across other MIB3-equipped models.
Owner Action
If your 2021 Audi vehicle is displaying the "Audi connect installation: error during installation" message, you can attempt the MMI reset procedure as described above. If the issue persists or if you are uncomfortable performing the reset yourself, it is recommended to visit an authorized Audi dealership.
This repair is typically covered under warranty for vehicles up to 48 months or 50,000 miles. For Certified Pre-Owned (CPO) vehicles, verify coverage with your dealer. The service number for this procedure is 9196, and the damage code is 0039.
Source: NHTSA TSB ID 10182488
Frequently Asked Questions
- What does 'Audi connect installation: error during installation' mean?
- This message indicates that the installation of the Audi connect application on your MMI system has frozen due to a system fault, preventing it from completing successfully.
- Which Audi models are affected by the Audi connect installation error?
- This issue primarily affects 2021 Audi models equipped with the MIB3 system, including the A4, A5, A6, A7, A8, Q7, Q8, e-tron, and their S/RS variants, as detailed in TSB 2061257/1.
- How can I fix the Audi connect installation error on my MIB3 system?
- The recommended fix involves resetting your MMI system to factory default settings via the settings menu, restarting the system, and allowing the Audi connect setup to re-initiate and complete.
- Is the repair for the Audi connect installation error covered under warranty?
- Yes, for vehicles within the 48-month/50,000-mile warranty period, this repair is typically covered. CPO vehicles should verify coverage with their dealer. The relevant service number is 9196 and damage code is 0039.
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